Ford Transit Custom

[eldar]

eldar said:

Venisonpie said:

eldar said:

Interesting. The engine on my just out of warranty 57 regTransit exploded suddenly and catastrophically.

Full service history, 60k, Ford agreed to a 50% contribution, but there appears to be a long delay in sourcing a new engine.

Interesting

Assume typo, 67 plate? If so try and push harder for 100% contribution as this is one that will be covered by the recall.

Indeed, 67 plate currently have a loan transit, so I'm not overly concerned about the delay, looks to be 8 to 10 weeks currently.

I'll be chasing more when details of the recall are announced.

The van has been in the dealers for 16 weeks awaiting parts, aka new engine. I have a nice shiny new transit as a loaner, which is nice.

Today, two events. 1. New engine now arrived, so work will commence, and 2. The entire work will now be warranty rather than a 50% contribution, thanks to the recall.

[Little Lofty]

I got my recall letter today, no idea why as I haven't owned the van for 2 years. That would be its forth recall I think, I’ve never owned owned such a troublesome van or car, Ford really fked this one up.

[Venisonpie]

eldar said:

The van has been in the dealers for 16 weeks awaiting parts, aka new engine. I have a nice shiny new transit as a loaner, which is nice.

Today, two events. 1. New engine now arrived, so work will commence, and 2. The entire work will now be warranty rather than a 50% contribution, thanks to the recall.

Great result.

[mickk]

Had a phone call last week the '66 plate I had, should have had a recall due to timing belt but I'd already written that one off. But I was also informed my '21 plate will need a recall due to a corrosion weak point on a bolt.

[Patch1875]

I’ve not heard anything regarding my 16 plate will
Need to contact the dealer and check.

[twing]

Patch1875 said:

I’ve not heard anything regarding my 16 plate will
Need to contact the dealer and check.

If they're no help I can check for you, just need the reg

[Patch1875]

twing said:

If they're no help I can check for you, just need the reg

Much appreciated if it’s no trouble.

YO16 RAX

[twing]

No problem at all!

18B42 - TRANSIT- 2.0L ECOBLUE - OIL DILUTION - 5 minute job

20S24 - TRANSIT & TRANSIT CUSTOM RUN ON WATER PUMP FUSE - 5 minute job

20B44 - TRANSIT AND TRANSIT CUSTOM TIMING BELT INSPECTION - no time at all to see if it needs belt but of course a good amount of work if it does

[Patch1875]

twing said:

No problem at all!

18B42 - TRANSIT- 2.0L ECOBLUE - OIL DILUTION - 5 minute job

20S24 - TRANSIT & TRANSIT CUSTOM RUN ON WATER PUMP FUSE - 5 minute job

20B44 - TRANSIT AND TRANSIT CUSTOM TIMING BELT INSPECTION - no time at all to see if it needs belt but of course a good amount of work if it does

Great thanks!
I knew the fuse recall still had to be done but thought it had been in for the oil dilution previously.

Will get it booked it got some spare time coming up so hopefully they have some space.

[twing]

Patch1875 said:

Great thanks!
I knew the fuse recall still had to be done but thought it had been in for the oil dilution previously.

Will get it booked it got some spare time coming up so hopefully they have some space.

No probs bud

[Patch1875]

Had the van in for the timing belt inspection recall(and the 3 others)

No further work required I asked what the criteria was for it getting changed the receptionist had no idea!

[eldar]

Venisonpie said:

eldar said:

The van has been in the dealers for 16 weeks awaiting parts, aka new engine. I have a nice shiny new transit as a loaner, which is nice.

Today, two events. 1. New engine now arrived, so work will commence, and 2. The entire work will now be warranty rather than a 50% contribution, thanks to the recall.

Great result.

Turns out not so good news. The promised warranty cover has morphed to a 70% contribution as the engine fail was due to 'piston rings' rather than the recall. No more detail than that, the engineer concerned is ' on holiday'.

Still, the new engine is fitted and working, but cost the best part of £3000.

I'll need to know the actual cause of the failure before I'm placated.

[surveyor]

eldar said:

Venisonpie said:

eldar said:

The van has been in the dealers for 16 weeks awaiting parts, aka new engine. I have a nice shiny new transit as a loaner, which is nice.

Today, two events. 1. New engine now arrived, so work will commence, and 2. The entire work will now be warranty rather than a 50% contribution, thanks to the recall.

Great result.

Turns out not so good news. The promised warranty cover has morphed to a 70% contribution as the engine fail was due to 'piston rings' rather than the recall. No more detail than that, the engineer concerned is ' on holiday'.

Still, the new engine is fitted and working, but cost the best part of £3000.

I'll need to know the actual cause of the failure before I'm placated.

So they are saying that the piston rings should fail before the belt? Think they need to have a think about that argument!

[Patch1875]

eldar said:

Venisonpie said:

eldar said:

The van has been in the dealers for 16 weeks awaiting parts, aka new engine. I have a nice shiny new transit as a loaner, which is nice.

Today, two events. 1. New engine now arrived, so work will commence, and 2. The entire work will now be warranty rather than a 50% contribution, thanks to the recall.

Great result.

Turns out not so good news. The promised warranty cover has morphed to a 70% contribution as the engine fail was due to 'piston rings' rather than the recall. No more detail than that, the engineer concerned is ' on holiday'.

Still, the new engine is fitted and working, but cost the best part of £3000.

I'll need to know the actual cause of the failure before I'm placated.

What a nightmare.

More I read about these engines the more I’m feeling uncomfortable about keeping it long term. I’m only at 48k I was sort of hoping the belt was going to get changed to get a bit more piece of mind.

Is there an issue with what oil is used sure my mechanic said it’s a specific oil you need.

[stuarthat]

Good idea to change the oil under 10k miles each time .

[Venisonpie]

The current range of engines in Ford commercials are a liability, I won't buy another and would advise against them.
Not all manufacturers are immune to issues of course but the serious nature of these failures is quite something.
As an amusing aside we're due to take delivery of 17 Nissan NV250's this week (Rebadged Renault's with longer warranties). When the first one arrived the legally required running lights weren't working. The dealer was convinced we'd done something to it despite our protestations.
I received a call from Nissan GB on Friday afternoon from a rather flustered chap who said "we've got a big problem on our hands" and confirmed none of the vehicles they had in stock had working running lights...

[eldar]

eldar said:

Venisonpie said:

eldar said:

The van has been in the dealers for 16 weeks awaiting parts, aka new engine. I have a nice shiny new transit as a loaner, which is nice.

Today, two events. 1. New engine now arrived, so work will commence, and 2. The entire work will now be warranty rather than a 50% contribution, thanks to the recall.

Great result.

Turns out not so good news. The promised warranty cover has morphed to a 70% contribution as the engine fail was due to 'piston rings' rather than the recall. No more detail than that, the engineer concerned is ' on holiday'.

Still, the new engine is fitted and working, but cost the best part of £3000.

I'll need to know the actual cause of the failure before I'm placated.

Some follow up. The new engine was installed, along with a new clutch assembly, as the old one was worn, and it would be done for only the cost of the parts.

Trouble was, the cab stank of exhaust. You are imagining it, they said. A test drive convinced them.

Injector seals. Two trips.

Today, sudden clutch/transmission fail on the M5. I think the bloody thing is haunted.

[reddiesel]

I run a fleet of 8 Van and Dropside Sprinters , in the Trade Ford are known as complete junk and even moreso since Production ended in Southampton . My advice to you and its the best you will ever hear is to get out whilst you still have some value left in the Vehicle .

[WarrenB]

Seems to be a case of you either get a good one, or an absolute stter. For every story of a good one you hear there's an absolute horror story to go along with it.

I was close to putting in an order for a factory build Custom Sport just before Covid became a thing, dealer was throwing all sorts of discounts at it at the time. Unfortunately I ended up backing out because I'd ended up buying a house renovation project so funds were best spent on that. Now the same van is at least 10k more expensive with less options and a lead time of almost a year. Can't justify it at all anymore, especially with the insane costs of all housing related materials going through the roof too. Madness.

[Patch1875]

Mines is a 16 plate 2.0.(55k now) In fairness it’s been totally faultless other than the random service requests early on which seems sorted out now. It’s never even had an advisory at mot and it’s only had service brakes and tyres.


Only minor issue I have is the sliding door doesn’t stay open anymore the little hook isn’t working.

It’s just the engine that still concerns me. It’s been on for the recall but nothing was done.