VAG complaints?!
Discussion
I've heard about a lot of complaints on the vwaudiforum regarding the early 2.0 TDIs and cars with electronic steering locks.
People get a contribution towards the huge repair bill (often over £1000) only if the car has a full VW service history. Otherwise they seem to ignore the customer.
What kind of compliant is it?
People get a contribution towards the huge repair bill (often over £1000) only if the car has a full VW service history. Otherwise they seem to ignore the customer.
What kind of compliant is it?
I had the misfortune of coming into contact VAG customer services recently, they were very slow and unresponsive. I ended up writing a letter (not addressed to anyone in particular) to them and they phoned me a week or so later apologising saying their customer services department is overwhelmed and under staffed.
I complained about a local stealer charging me for repairs to the central locking and alarm on my old Bora that didn't fix it - just "computer says its this part thats broken" instead of my methodical testing indicating it was something else. It went round in circles with 2 new alarm sirens, various locks, bonnet sensor when I told them all along it was the boot lock because if it didn't lock properly, I opened/closed the boot and tried again and it worked - every time.
Anyway, long story short, I refused to pay for another set of bits to be fitted, complained to VW (addressed it to the UK CEO), and after a couple of weeks they wrote back saying "we believe [local dealer] has agreed to do this for free as a gesture of good will" which, although a reasonable response, was b
ks; the dealer did it for free there and then because I was making a scene in front of their customers.
I've not found them to be fast, helpful or effective, I have to say.
Edit to clarify - what I actually wanted was some reimbursement for the £1000+ I'd previously had to spend on their pathetic efforts to fix the problem, and not a free £98 bonnet sensor unit that didn't need changing. In case complaining about free stuff sounded a bit silly
Anyway, long story short, I refused to pay for another set of bits to be fitted, complained to VW (addressed it to the UK CEO), and after a couple of weeks they wrote back saying "we believe [local dealer] has agreed to do this for free as a gesture of good will" which, although a reasonable response, was b
ks; the dealer did it for free there and then because I was making a scene in front of their customers.I've not found them to be fast, helpful or effective, I have to say.
Edit to clarify - what I actually wanted was some reimbursement for the £1000+ I'd previously had to spend on their pathetic efforts to fix the problem, and not a free £98 bonnet sensor unit that didn't need changing. In case complaining about free stuff sounded a bit silly
Edited by masermartin on Thursday 9th June 11:04
PD01 said:
Unfortuntalely its a company car and the order has been placed. Things are never easy with Co Cars.
Sometimes they are, unfortunately your company has dealt with someone who has completely misled them over delivery times (they were probably "cheap"). The VW Group have had supply problems for the last eighteen months.
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