Dealer negligence with brand new car
Discussion
38911 said:
Thanks for the feedback folks. I didn't come on here to b
h.... I just wanted to know if I was being unreasonable.
In your position, on a brand new car, I'd be after either a discount relative to the cost of a new tailgate, or a new tailgate.h.... I just wanted to know if I was being unreasonable.That's assuming they've deviated from what the manufacturer recommends as reasonable practice.
38911 said:
Just after others opinions on this...
Main Dealer fitted a numberplate to the bootlid of my car. Rather than use the four factory fittings which are pre-drilled into the bodywork with proper plastic mounts, they appear to have just stuck the numberplate to the car then drill two holes straight through the plate and into the metal bodywork and screwed the plate on with self tappers. (I guess it was easier/quicker to do it this way than to use a template and drill holes in the numberplate to match the factory fittings.)
The bit I am upset about is that they didn't apply any paint protection to the holes that they drilled - they left the metal bare and exposed and prone to rust.
This was a BRAND NEW car.
I haven't approached the garage concerned - but am quite upset by it. I'll certainly bear this in mind when it comes to deciding where to take the car fort servicing (I do over 25k per year so thats 2 services a year). Do I really want to give my custom to a garage that can't even fit a numberplate professionally?
Or..... am I expecting too much here? Am I being over sensitive?
I know it's only a minor thing and in reality unless you plan to keep the car long term will have no bearing on your ownership. But I'd play merry hell over it.Main Dealer fitted a numberplate to the bootlid of my car. Rather than use the four factory fittings which are pre-drilled into the bodywork with proper plastic mounts, they appear to have just stuck the numberplate to the car then drill two holes straight through the plate and into the metal bodywork and screwed the plate on with self tappers. (I guess it was easier/quicker to do it this way than to use a template and drill holes in the numberplate to match the factory fittings.)
The bit I am upset about is that they didn't apply any paint protection to the holes that they drilled - they left the metal bare and exposed and prone to rust.
This was a BRAND NEW car.
I haven't approached the garage concerned - but am quite upset by it. I'll certainly bear this in mind when it comes to deciding where to take the car fort servicing (I do over 25k per year so thats 2 services a year). Do I really want to give my custom to a garage that can't even fit a numberplate professionally?
Or..... am I expecting too much here? Am I being over sensitive?
It's more about the principle of the matter and the shear laziness and poor workmanship of the dealer. I'd be after a new boot lid tbh (and number plate) and some sort of sweetener for them being idiots and for the time you'll spend sorting this out.
thinfourth2 said:
Its brand new so I guess you will be selling it before it reaches 3 years old when it will be needing an MOT
So someone else's problem
I fSo someone else's problem
king hate this mentality. If I were you OP, I would go back to the stealership and speak to the manager. Show him the problem and then ask him; "what are you going to do about it?". When I worked in car sales, this question always got something done, especially if they are a local dealership and don't want to p
s off a customer who will be having 2 services p.a.Good luck with everything O.P
38911 said:
they appear to have just stuck the numberplate to the car then drill two holes straight through the plate and into the metal bodywork and screwed the plate on with self tappers.
The bit I am upset about is that they didn't apply any paint protection to the holes that they drilled - they left the metal bare and exposed and prone to rust.
How can you tell? Have you removed the number plate?The bit I am upset about is that they didn't apply any paint protection to the holes that they drilled - they left the metal bare and exposed and prone to rust.
Happened to me on my RS.
Some monkey at the dealership attached the front plate at the top two corners.
I was so excited on picking up the car I did not notice this, but on the motorway on the way home I could hear the plate flapping against the front bumper/splitter.
After taking it back and the dealership proclaiming “that’s how we fit them all sir, and its perfectly secure” despite the plate being able to move 5-6cm away from the splitter at the bottom. I still wonder why the dealership monkey thought he knew better than the ford development team who had conveniently moulded in 2 arrows and hole’s showing the best place to attach.
They refused to remedy the situation, which left me pretty cheesed off.
Queue a call to the Ford RS customer support team, within an hour a replacement front black splitter & plates had been organised and I was asked which dealership I would like it fitted at. Ford were very understanding that I would unlikely want to take it back to the supplying dealer who had provided such poor service.
The cost to remedy the situation was billed to the supplying dealer, and in the end they made a loss on my car.
Serve's them right for being soo rubbish and I hope it forces them to provide better service to customers in future.
Some monkey at the dealership attached the front plate at the top two corners.
I was so excited on picking up the car I did not notice this, but on the motorway on the way home I could hear the plate flapping against the front bumper/splitter.
After taking it back and the dealership proclaiming “that’s how we fit them all sir, and its perfectly secure” despite the plate being able to move 5-6cm away from the splitter at the bottom. I still wonder why the dealership monkey thought he knew better than the ford development team who had conveniently moulded in 2 arrows and hole’s showing the best place to attach.
They refused to remedy the situation, which left me pretty cheesed off.
Queue a call to the Ford RS customer support team, within an hour a replacement front black splitter & plates had been organised and I was asked which dealership I would like it fitted at. Ford were very understanding that I would unlikely want to take it back to the supplying dealer who had provided such poor service.
The cost to remedy the situation was billed to the supplying dealer, and in the end they made a loss on my car.
Serve's them right for being soo rubbish and I hope it forces them to provide better service to customers in future.
Edited by BoostMonkey on Friday 16th September 14:35
BoostMonkey said:
Happened to me on my RS.
Some monkey at the dealership attached the front plate at the top two corners.
I was so excited on picking up the car I did not notice this, but on the motorway on the way home I could hear the plate flapping against the front bumper/splitter.
After taking it back and the dealership proclaiming “that’s how we fit them all sir, and its perfectly secure” despite the plate being able to move 5-6cm away from the splitter at the bottom. I still wonder why the dealership monkey thought he knew better than the ford development team who had conveniently moulded in 2 arrows and hole’s showing the best place to attach.
They refused to remedy the situation, which left me pretty cheesed off.
Queue a call to the Ford RS customer support team, within an hour a replacement front black splitter & plates had been organised and I was asked which dealership I would like it fitted at. Ford were very understanding that I would unlikely want to take it back to the supplying dealer who had provided such poor service.
The cost to remedy the situation was billed to the supplying dealer, and in the end they made a loss on my car.
Serve's them right for being soo rubbish and I hope it forces them to provide better service to customers in future.
Brilliant, sounds like the sort of resolution the OP should push for if the local dealership don't remedy the situation to his liking.Some monkey at the dealership attached the front plate at the top two corners.
I was so excited on picking up the car I did not notice this, but on the motorway on the way home I could hear the plate flapping against the front bumper/splitter.
After taking it back and the dealership proclaiming “that’s how we fit them all sir, and its perfectly secure” despite the plate being able to move 5-6cm away from the splitter at the bottom. I still wonder why the dealership monkey thought he knew better than the ford development team who had conveniently moulded in 2 arrows and hole’s showing the best place to attach.
They refused to remedy the situation, which left me pretty cheesed off.
Queue a call to the Ford RS customer support team, within an hour a replacement front black splitter & plates had been organised and I was asked which dealership I would like it fitted at. Ford were very understanding that I would unlikely want to take it back to the supplying dealer who had provided such poor service.
The cost to remedy the situation was billed to the supplying dealer, and in the end they made a loss on my car.
Serve's them right for being soo rubbish and I hope it forces them to provide better service to customers in future.
Edited by BoostMonkey on Friday 16th September 14:35
Hope you get it sorted.
38911 said:
mercfunder said:
And guess what the dealer is going to say?
I give in. Give us a clue?This sort of thing really pisses me off, and I am in the business. It just shows signs of laziness and generally not giving a st about job or customer.
If this is the sort of attitude taken when fitting a set of flippin' number plates, what's going to happen if anything serious requires looking at? Has the rest of the Pdi been done in such a slaphazard fashion?
Sorry, but this is a pet hate of mine. We stick our rear plates on and I get really out of shape if they are not on straight, so this would result in a tecchie in my office having a strip torn off of them.
edited for spelling - twice!
t about job or customer.If this is the sort of attitude taken when fitting a set of flippin' number plates, what's going to happen if anything serious requires looking at? Has the rest of the Pdi been done in such a slaphazard fashion?
Sorry, but this is a pet hate of mine. We stick our rear plates on and I get really out of shape if they are not on straight, so this would result in a tecchie in my office having a strip torn off of them.
edited for spelling - twice!
Edited by Mastiff on Friday 16th September 16:20
mercfunder said:
^ "Wasn't us Guv!, you must have done it when you changed the plates."
Why did you not arrange for the dealer to fit your plates once you had the paperwork?
Only playing Devil's advocate.
Is Arfur Daley Motas selling new cars nowadays?Why did you not arrange for the dealer to fit your plates once you had the paperwork?
Only playing Devil's advocate.
If they were daft enough to say that, ask them to take the plate off another car awaiting Customer collection.
(I suspected the OP had removed it because it had been put on on the pi55, which they still seem to manage even when they've got the template and doing it properly)
mercfunder said:
^ "Wasn't us Guv!, you must have done it when you changed the plates."
Why did you not arrange for the dealer to fit your plates once you had the paperwork?
Only playing Devil's advocate.
That argument will kind of fall flat on it's face when I pull out their original plate with their garage name on it, and two holes in it that align perfectly with the holes drilled in bootlid - rather than the 4 factory mounts!Why did you not arrange for the dealer to fit your plates once you had the paperwork?
Only playing Devil's advocate.
splitpin said:
mercfunder said:
^ "Wasn't us Guv!, you must have done it when you changed the plates."
Why did you not arrange for the dealer to fit your plates once you had the paperwork?
Only playing Devil's advocate.
Is Arfur Daley Motas selling new cars nowadays?Why did you not arrange for the dealer to fit your plates once you had the paperwork?
Only playing Devil's advocate.
If they were daft enough to say that, ask them to take the plate off another car awaiting Customer collection.
(I suspected the OP had removed it because it had been put on on the pi55, which they still seem to manage even when they've got the template and doing it properly)
This is an industry that will fix up cars they have damaged and pass them off as brand new, do you really think they are going to be concerned that they have drilled a couple of holes into a boot lid?
If it was me, I wouldn't bother losing any sleep over it, if you do 25,000 + miles a year I don't imagine you keep your cars beyond 3 years, so just drive it and forget it.
NiceCupOfTea said:
E36 boot spoilers were fitted by the dealers.which is why most bootlids are rusty around there: self tappers and no paint protection.
That's your car in a few years, that is.
Ha. I just bought an old e36 coupe. The spoiler was loose and when I removed it so i could fit some new bolts / washers I found this underneath. That's your car in a few years, that is.
I'd ignore the sarcasm here and wander back to the dealer and ask to speak to the after-sales manager...
Ask him to take a look at something on your shiny new car - show him the plate - show him what they did to affix it - suggest that whilst it's great to employ the disabled in some ways, perhaps letting them loose on a brand-new car with a power drill isn't the best idea ever??
He's likely to say "we do that for every new car and we've never had a complaint or a problem as a result of it" - to which I'd be likely to reply "I've buried several bodies and as no-one's FOUND them yet they've not been a problem to me either - doesn't make it right, does it?"
Ask him to take a look at something on your shiny new car - show him the plate - show him what they did to affix it - suggest that whilst it's great to employ the disabled in some ways, perhaps letting them loose on a brand-new car with a power drill isn't the best idea ever??
He's likely to say "we do that for every new car and we've never had a complaint or a problem as a result of it" - to which I'd be likely to reply "I've buried several bodies and as no-one's FOUND them yet they've not been a problem to me either - doesn't make it right, does it?"
Gassing Station | General Gassing | Top of Page | What's New | My Stuff