Dealer negligence with brand new car
Discussion
nickythesaint said:
NiceCupOfTea said:
E36 boot spoilers were fitted by the dealers.which is why most bootlids are rusty around there: self tappers and no paint protection.
That's your car in a few years, that is.
Ha. I just bought an old e36 coupe. The spoiler was loose and when I removed it so i could fit some new bolts / washers I found this underneath. That's your car in a few years, that is.
johnpeat said:
I'd ignore the sarcasm here and wander back to the dealer and ask to speak to the after-sales manager...
Ask him to take a look at something on your shiny new car - show him the plate - show him what they did to affix it - suggest that whilst it's great to employ the disabled in some ways, perhaps letting them loose on a brand-new car with a power drill isn't the best idea ever??
He's likely to say "we do that for every new car and we've never had a complaint or a problem as a result of it" - to which I'd be likely to reply "I've buried several bodies and as no-one's FOUND them yet they've not been a problem to me either - doesn't make it right, does it?"
You sir, win a prize for the best post!Ask him to take a look at something on your shiny new car - show him the plate - show him what they did to affix it - suggest that whilst it's great to employ the disabled in some ways, perhaps letting them loose on a brand-new car with a power drill isn't the best idea ever??
He's likely to say "we do that for every new car and we've never had a complaint or a problem as a result of it" - to which I'd be likely to reply "I've buried several bodies and as no-one's FOUND them yet they've not been a problem to me either - doesn't make it right, does it?"
johnpeat said:
Ask him to take a look at something on your shiny new car - show him the plate - show him what they did to affix it - suggest that whilst it's great to employ the disabled in some ways, perhaps letting them loose on a brand-new car with a power drill isn't the best idea ever??
And had I been said service manager, I'd take a very dim view over your choice of words and then ask myself why I should assist somebody with that sort of attitude. Instead, perhaps your best bet would be to go into the dealership, explain that the plates haven't been fitted correctly and indeed in a manner that could lead to corrosion issues further down the line and would they be so kind as to either treat said holes so they are fully rust-proofed or perhaps consider a more perminant repair solution as it's upsetting you a great deal.I've always found that being pleasant, polite and understanding will get you further than going in with an arsey attitude...
But I would agree with the O.P, it's not right and it should be put right.
Cheers
OP - Go have a moan and get something for free; like a service. Then take off the plate and dab some paint into the holes and fit a new plate correctly. Job done and no harm done. You will have more stress and grief having them repair it or swap it.
I bought this car back in 2009 and specifically told them to deliver it to me unprepared — not even washed. I did it all myself so I knew it would be done properly. It's the only way unfortunately
I bought this car back in 2009 and specifically told them to deliver it to me unprepared — not even washed. I did it all myself so I knew it would be done properly. It's the only way unfortunately
Pig Skill said:
OP - Go have a moan and get something for free; like a service. Then take off the plate and dab some paint into the holes and fit a new plate correctly. Job done and no harm done. You will have more stress and grief having them repair it or swap it.
I bought this car back in 2009 and specifically told them to deliver it to me unprepared — not even washed. I did it all myself so I knew it would be done properly. It's the only way unfortunately
I'd be EMBARESSED to own a car like that. What are you? 12?I bought this car back in 2009 and specifically told them to deliver it to me unprepared — not even washed. I did it all myself so I knew it would be done properly. It's the only way unfortunately
Rich_W said:
Pig Skill said:
OP - Go have a moan and get something for free; like a service. Then take off the plate and dab some paint into the holes and fit a new plate correctly. Job done and no harm done. You will have more stress and grief having them repair it or swap it.
I bought this car back in 2009 and specifically told them to deliver it to me unprepared — not even washed. I did it all myself so I knew it would be done properly. It's the only way unfortunately
I'd be EMBARESSED to own a car like that. What are you? 12?I bought this car back in 2009 and specifically told them to deliver it to me unprepared — not even washed. I did it all myself so I knew it would be done properly. It's the only way unfortunately
king joking?? Possibly the best Fwd hot hatch made to date and you'd be embarrassed to own it? You're a bit of a moron aren't you? P.s, learn to spell.Edited by Frog Dog on Friday 16th September 21:32
Quinny said:
Rich_W said:
I'd be EMBARESSED to own a car like that. What are you? 12?
You'd be embarrassed to drive a car that can lap the Nurburgring in just over 8 minutes
how strange...I'd be embarrassed if I typed embarrassed in capitals, and still managed to spell it wrong..... Are you 12??
very goodDavie said:
And had I been said service manager, I'd take a very dim view over your choice of words and then ask myself why I should assist somebody with that sort of attitude.
Because the incompetent knuckle draggers that you are responsible for have messed up. That is why you should assist.Davie said:
Instead, perhaps your best bet would be to go into the dealership, explain that the plates haven't been fitted correctly and indeed in a manner that could lead to corrosion issues further down the line and would they be so kind as to either treat said holes so they are fully rust-proofed or perhaps consider a more perminant repair solution as it's upsetting you a great deal.
And how are you going to permanently remove two holes in a sheet steel panel that shouldn't be there? New tailgate time.I would have had a fit if dealer monkeys had drilled holes into a brand new car I'd just bought. Just shows that they can't be trusted with the most simple of tasks.
Edited by Mr2Mike on Friday 16th September 21:55
Davie said:
And had I been said service manager, I'd take a very dim view over your choice of words and then ask myself why I should assist somebody with that sort of attitude.
and you herein open the can of worms that is "why should I help someone with that attitude"...The answer is "because it's your job DUH".
Working in after sales/customer relations means you'll often deal with people who are unhappy/angry/sarcastic and maybe even a bit sweary and rude. There's a limit, of course, but there's FAR too much of this "I'm not going to help you unless you're much nicer to me" bulls
t and I think it's time that customer relations accepted that they have to deal with angry customers and that being po-faced or 'school teacher'y isn't going to help.I'm tired of dealing with Customer Services staff who get shirty if you're even mildly sarcastic - they need to accept that customers are irate and they need to deal with the result of that (as I said, upto a point).
Otherwise, it's a bit like a mechanic complaining that he only ever gets broken cars to work on or refusing a car because it's "mechanically knackered"
Pig Skill said:
Cock.
Right back at you fk knuckle.Bear that in mind when you write on other threads about how you'd be embaressed to drive their cars.
As ever. Some on PH can give it but not take it....
So to the others, coming in half way through. Back in your boxes
This has NOTHING to do with Meganes.Can we ask what car / brand it is?
Pretty poor workmanship by anyones standards, I'd politely take a trip down there & ask to see the DP, let them see whats been done. See what the reply is & go from there. If they can't screw two holes in a number plate to align with some pre-drilled-tapped holes I would'nt want them servicing my brakes as an example!
Great idea on the DIY prepping, something I'd certainly be happy to do.
As for the 12year old muppet making comments about one of the all time best PH'er cars get back in your
Pretty poor workmanship by anyones standards, I'd politely take a trip down there & ask to see the DP, let them see whats been done. See what the reply is & go from there. If they can't screw two holes in a number plate to align with some pre-drilled-tapped holes I would'nt want them servicing my brakes as an example!
Great idea on the DIY prepping, something I'd certainly be happy to do.
As for the 12year old muppet making comments about one of the all time best PH'er cars get back in your
Rich_W said:
Right back at you fk knuckle.
Bear that in mind when you write on other threads about how you'd be embaressed to drive their cars.
As ever. Some on PH can give it but not take it....
So to the others, coming in half way through. Back in your boxes This has NOTHING to do with Meganes.
Why are you even on here if you cannot appreciate a car like that? k knuckle.Bear that in mind when you write on other threads about how you'd be embaressed to drive their cars.
As ever. Some on PH can give it but not take it....
So to the others, coming in half way through. Back in your boxes
This has NOTHING to do with Meganes.Hand in you ph membership and get over to mumsnet, its more your style it appears.
joke
they wouldn't like you there either
Just joking for reals.
Deva Link said:
To be fair, that does look quite similar to the other car.
Looks more like a Porsche to me 
Only joking!
Is it just me, or does anybody else think Pig Skill's Megane, in its completely unprepared state, is actually quite cool? A brand new car which has obviously only just been put together. I can just imagine one of the techs putting the last screw in place and an overexcited customer waiting just outside the factory exit doors to pick the car up.
Pig Skill said:
OP - Go have a moan and get something for free; like a service. Then take off the plate and dab some paint into the holes and fit a new plate correctly. Job done and no harm done. You will have more stress and grief having them repair it or swap it.
I bought this car back in 2009 and specifically told them to deliver it to me unprepared — not even washed. I did it all myself so I knew it would be done properly. It's the only way unfortunately
Did this with the wifes 1M. We did the prep ourselves and the car hasn't one swirl on it. However they did put the plates on and I told them to stick the front plate on.I bought this car back in 2009 and specifically told them to deliver it to me unprepared — not even washed. I did it all myself so I knew it would be done properly. It's the only way unfortunately
They screwed it on and I havn't had the nerve yet to look at how it's been put on but there was no holes on the front in the first place. At least its plastic. Odd as they stuck my Z4 plate on with tape and also prepped it leaving it covered in swirls and scratches.
Dealers don't care period.
Seems to be common - a large Scottish dealer did this with both sets of plates on my Picanto.
They'd also mounted the front plate in the wrong place and were told to correct it - fortunately they could use the same holes.
Not to mention the crappy silicon based st they'd sprayed everywhere when "valeting" the interior
Pig Skill - did you need to trailer it away yourself or did they actually deliver it? I'd love to do that
They'd also mounted the front plate in the wrong place and were told to correct it - fortunately they could use the same holes.
Not to mention the crappy silicon based s
t they'd sprayed everywhere when "valeting" the interior Pig Skill - did you need to trailer it away yourself or did they actually deliver it? I'd love to do that
Edited by Kiltox on Saturday 17th September 07:00
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