Shortest life of car?

[Madmatt74]

PKLD said:

A little update:

Car failed on Thursday and was phoned by a mechanic on Friday saying it was ready for me to pick it up. I said that I'm expecting it to be delivered to me as I'm working all weekend. Said I'd have to talk to sales as he couldn't organise that.

I then phone the girl who sold me they car but she had been told nothing about it. After telling her about the car failing all she said was 'well its fixed now though - benefit of having a warranty.' WTF?!

I asked her to get it to my house (less than 3 miles from the dealer) but she couldn't as it has to be one of the service guys.

So I collect it last night and they hadn't even bothered to wash it despite it being ready since Friday morning. I asked what I was getting as a gesture of customer service and she blanked me and looked at me as if I was an idiot and how dare I ask such a thing.

I said that even though I don't want to I will reject the car unless a small gesture is made. She said that she'd have to speak (her words) 'to the big boss' what you mean the dealer principle? Regional manager? Service manager UK? Sales director UK? 'big boss' WTF?

So PH what should I reasonably expect/ask for?

1. Nothing - they've fixed it as per warranty
2. Free first service (about £200 I think)
3. Mats & wee daft accessories that I wouldnt pay for but would like if free (worth about £100)
4. Be more of an arse and reject the car (which I don't want to do as when it's working it's been exactly what I want)

Edited by PKLD on Sunday 4th December 15:54

Try your luck and reject it with addition of points 2 and 3.

[M5 Russ]

I know someone who a few years ago, purchased a brand new black cab (a TX2). Well it failed its compliance (mot) on emissions which resulted in a new top end.
This is on on a cab with only 12 miles on the clock which was the delivery milage. They must pass the compliance even when brand new so the guy was not amused !

[Liquid Knight]

Madmatt74 said:

Liquid Knight said:

My neighbour bought his daughter a Ford KA for Christmas. Had it delivered Christmas Eve on a flat bed and had just six miles on the clock when a drunk driver being chased by the Police went through his wall and wrote off all four cars on his drive (wifes 206CC, sons 106GTi and his Nissan Skyline).

Bricks from the wall went through three of his house windows and some even ended up in the greenhouse at the end of the back garden (300 Yards over the house). The drunks car ended up ballanced on top of his garage where his three (ZZR1100, ZX10 and XLH883) and sons (R1) bikes were kept.

Edited by Liquid Knight on Sunday 4th December 14:59

• Singing*

5 broken cars
4 broken bikes
3 smashed windows
2 chasing plod
and a drunk driver stuck in a tree!

Someone forward that to the drive safe people.

[anonymous-user]

This won't win the thread but will tell you just how bad BMWs can be, but great customer service. If this was a Renault everyone would be crying their eyes out over it.

In 2005 my Dad ordered a brand new 130i just after they came out, it was one of the first in the country iirc. On the first day it had a major oil leak and was sent to the garage with under 100 miles on it. BMW said the seals they needed would take 3 weeks to arrive, or they could send it back to Germany for a new engine. No thanks my Dad says, give me a new car.

To be fair they did bump him to the top of the build list and a new one arrived a week or so later and he still has it, except this one now consumes oil as it's on 110k miles

We've no idea what happened to the other one, I wish I could remember the registration number. What would BMW do with this, replace the engine and sell it cheap?

[PKLD]

just a little update to finish off the reason for posting: I got the first service for free so at least that's about £130-150 saved. better than nothing!