NEWSFLASH: Insurers get the wrong end of the stick!
Discussion
- **ing FUMING right now.
Rang up, and explained that I had sold the car, cancelled the insurance with the sister company and told them to cancel this mess. They then had the nerve to try and charge me for a cancellation fee. I quoted their 2 wk cancellation policy and they dropped it (I didn't even ask for it in the first place!!!).
All good? NO. A week later my family receive letters stating that ALL the vehicles on the multi-car have been removed. The chap on the phone seemed to be perfectly coherent and understanding at the time, I wasn't ****-faced when I made the call either. I clearly explained that I sold MY car.
Luckily nobody had been involved in an incident or scanned by the cops. Now it's NY eve and I have no idea if they're open tomorrow, and the family can't go anywhere until they have insurance. ****.
I had a broadly similar experience with an insurer recently. On confused.com I had put a quote in for no mods other than a backbox. I rang to change the car details over after swapping it and apparently I'd never been insured as the "backbox" appeared on their system as a "3rd party alarm system" Brilliant.
fridaypassion said:
I had a broadly similar experience with an insurer recently. On confused.com I had put a quote in for no mods other than a backbox. I rang to change the car details over after swapping it and apparently I'd never been insured as the "backbox" appeared on their system as a "3rd party alarm system" Brilliant.
Which is why, once you click through from an aggregator like confused you need to go through everything on the insurer's own site to ensure that it's been completed correctly. Data mapping mistakes do happen and they also make assumptions (which is how they can do the "quote in 60 seconds" malarkey).stemll said:
fridaypassion said:
I had a broadly similar experience with an insurer recently. On confused.com I had put a quote in for no mods other than a backbox. I rang to change the car details over after swapping it and apparently I'd never been insured as the "backbox" appeared on their system as a "3rd party alarm system" Brilliant.
Which is why, once you click through from an aggregator like confused you need to go through everything on the insurer's own site to ensure that it's been completed correctly. Data mapping mistakes do happen and they also make assumptions (which is how they can do the "quote in 60 seconds" malarkey).
Although if the insurer you ended up going with was part of the Admiral Group (who own confused.com) then they need a kicking for that being able to happen.
Let me guess, the worst customer services in the industry?
Misquoted (lied) to me twice on the same policy
They threatened to cancel the whole policy
Could never get a decision right in a letter
Spent hours on the phone
Dumped them this year
Absolute muppets.
Misquoted (lied) to me twice on the same policy
They threatened to cancel the whole policy
Could never get a decision right in a letter
Spent hours on the phone
Dumped them this year
Absolute muppets.
Edited by sday12 on Sunday 1st January 08:45
Toaster Pilot said:
I didn't think they had any foreign call centres unless Wales counts.
I think all new business is Wales.. Customer service (the important bit!)..if you ring before half 10ish is Wales (this is what I ended up doing)
Any other time was India or whatever (these are by far the worst - a huge issue with language) they simply don't understand what you're trying to say.
Then I've been referred to someone in Canada from the Indians!
No wonder it's 8p a minute
philmots said:
I think all new business is Wales.. Customer service (the important bit!)..
if you ring before half 10ish is Wales (this is what I ended up doing)
Any other time was India or whatever (these are by far the worst - a huge issue with language) they simply don't understand what you're trying to say.
Then I've been referred to someone in Canada from the Indians!
No wonder it's 8p a minute
Strange - I've only ever spoken to Welsh people when I've called - not always/maybe not even ever before 10.if you ring before half 10ish is Wales (this is what I ended up doing)
Any other time was India or whatever (these are by far the worst - a huge issue with language) they simply don't understand what you're trying to say.
Then I've been referred to someone in Canada from the Indians!
No wonder it's 8p a minute
Might be worth noting that I'm with the one with a trunk, not the sea fairer. Although I'm 99% sure it's all the same call centre and the person on the end of the phone will be told on the screen which you've called so they can greet you properly.I can guess which insurance conglomerate this refers to...
I called them a while back to change from my RX8 to an Audi A4. Gave them a ring, advised of new reg number, they said "That will be £30 extra". I was a little perplexed, and advised that I would imagine my insurance would decrease...
"Oh, you want to change the CAR".
Really? Really? I wasn't advising you of my new exciting vanity plate "T477 WAN"...
I called them a while back to change from my RX8 to an Audi A4. Gave them a ring, advised of new reg number, they said "That will be £30 extra". I was a little perplexed, and advised that I would imagine my insurance would decrease...
"Oh, you want to change the CAR".
Really? Really? I wasn't advising you of my new exciting vanity plate "T477 WAN"...
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