RE: Brand loyalty: £250K on 23 Peugeots

RE: Brand loyalty: £250K on 23 Peugeots

Author
Discussion

Grovsie26

1,302 posts

167 months

Tuesday 20th March 2012
quotequote all
What a massive, giant, bloody moron.

chim

7,259 posts

177 months

Tuesday 20th March 2012
quotequote all
Martin 480 Turbo said:
*
Id rather question the sanity of the Pistonheads crowd and
the Peugeot UK PR departement than the sanity of the recently
retired "Bobby".

Seing people who face up to own Ecorts and Nissan Cherries smack
the guy for buying Peugeots during the last 20 years is beyond me.

Why Peugeot mailed that bit of info nationwide is beyond me, too.
Is he the only repeat customer left in the country?
VW must have tons of the same sort.

Buying a new car every year from the same dealer might be the concept
of a long lost era, but it isn't neccessarily the least efficient one.

That Peugeot built some cracking cars during that time might be
beyond the average "pistonhead", though.

Martin 480 Turbo

I wouldn't have minded to even adress this, if I wasn't waiting for
my AntiVirus to end its routine...
Holy st, its the lord God Martin 480 turbo. You have returned o' great one. We have spent long seeking your wisdom, far and wide we sought but alas to no avail. My heart leaps with joy that I, your first disciple have found you again.

All hear and stand tall for the mighty words of the lord God Martin 480 Turbo. His words are true and all who hear them shall be humbled.

smile

muppet42

331 posts

205 months

Tuesday 20th March 2012
quotequote all
I think it was pretty obvious from the off that a story like this could only descend into the guy being flamed for his automotive buying decisions. But then every brand has their fans and their haters, so you could've swapped out "Peugeot" for "Renault", "Fiat", "Vauxhall" or similar and probably had the same reaction.

I agree with Riggers and the PH team that it's more about the fairly poor reward for such loyalty rather than the way the guy's spent his earnings. I still feel sore after spending £12k lost on the last two cars I've owned through dealers but this chap obviously thinks he's getting a good deal with good service and so decides to be a repeat customer rather than risking going to another brand and dealer. After all, to most a car is the second biggest purchase you'll ever make and the security he finds in that dealership is probably a real stickler for him.

The more personal insults through the thread are all in jest though (I presume) and if the chap's good humoured and ever ventures on here, I doubt he'd take any real offence. Maybe laugh

Martin 480 Turbo

602 posts

187 months

Tuesday 20th March 2012
quotequote all
chim said:
All hear and stand tall for the mighty words of the lord God Martin 480 Turbo. His words are true and all who hear them shall be humbled.

smile
Well, thanks.

chim

7,259 posts

177 months

Tuesday 20th March 2012
quotequote all
Martin 480 Turbo said:
chim said:
All hear and stand tall for the mighty words of the lord God Martin 480 Turbo. His words are true and all who hear them shall be humbled.

smile
Well, thanks.
I am humbled, you have spoken thanks unto me. Please return here to your disciples

http://pistonheads.com/gassing/topic.asp?h=0&f...

hehe


Globs

13,841 posts

231 months

Tuesday 20th March 2012
quotequote all
chim said:
Martin 480 Turbo said:
chim said:
All hear and stand tall for the mighty words of the lord God Martin 480 Turbo. His words are true and all who hear them shall be humbled.

smile
Well, thanks.
I am humbled, you have spoken thanks unto me. Please return here to your disciples

http://pistonheads.com/gassing/topic.asp?h=0&f...

hehe
biggrin

Actually up to the X07 series Peugeot were doing some pretty neat cars (ignoring the hideous people movers), but from X07 onwards they were butt ugly, sorry.

So MOST of the time he was buying them Peugeot were turning out some decent cars with Pinifarina styling.

Numeric

1,396 posts

151 months

Tuesday 20th March 2012
quotequote all
I was on the wrong side of all this and boy did the dealers treat the poor sap who came in and traded the car and didn't ask for discount badly - and look what happens here - a bit of shabby PR.

Yet without these people the dealerships would go bust.....


ruffstuff

24 posts

255 months

Tuesday 20th March 2012
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He bought his kids cars! I suppose new ones. Just how much do they pay coppers?

Butter Face

30,312 posts

160 months

Tuesday 20th March 2012
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Numeric said:
I was on the wrong side of all this and boy did the dealers treat the poor sap who came in and traded the car and didn't ask for discount badly - and look what happens here - a bit of shabby PR.

Yet without these people the dealerships would go bust.....
What do you mean by badly? I expect he gets treated very very well as do most repeat customers to dealerships.

g7jhp

6,965 posts

238 months

Tuesday 20th March 2012
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I've owned two Peugeot a 205 GTI 1.6 and a 205 GTI 1.9.

I loved my 1.6 but I bought the 1.9 years later and you realize how tinny and underpowered they were.

There are better cars to spend your hard earned on.

Although it was a nice gesture from the dealer they could have generated so much more positive marketing from this story!

SeenTheStrings

63 posts

145 months

Tuesday 20th March 2012
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Wow, some of PH's members really are insightful, knowledgable and measured! This is the most crass, vulgar and bilious trolling I've seen on PistonHeads yet.

OK, so you don't like Peugeots. That's your choice. To this chap they represent a transport choice that meets his needs. Surely that's every bit as valid as buying a car based on the opinions of people you've never met, which is what a lot of people do. Besides, if you're going to judge this guy solely on his choice of car, perhaps you're so shallow that your opinions aren't worth much anyway. And all you Adonis types out there who are too beautiful to post a photo of yourselves because it would make us all jealous should simply be thankful that you have looks to die for, rather than mock someone whose reflection in the mirror isn't as pleasing as your own...

Is it fair to play the 'my tax bought this' card. Er, no. Your tax bought his services as an employee. What he chooses to do with his income is his business. Just like all those evil consultant suregons who selfishly exploit people's misfortune in becoming ill so they can smoke around in Bentleys and Porsches.

As Riggers said, the real deal here was the non-news that a repeat purchaser was rewarded with a small gift. But here's the thing: it's a much nicer to read this story than it is to read about recession, crime and disaster, isn't it?

Fortunately, we're not all Troy Queefs (thank God) and there are more 'ordinary' people driving 'boring' cars than there are ace helmsmiths warrioring around in 335Ds (mapped or otherwise).

There's a line between a bit of good-natured ribbing and ill-humoured bullying. This jumped clean over it and then some.

Oh, and on the depreciation question, it's really easy to work out, should you obsess about such things. You add up all the money spent on the cars then subtract the combined value of and that you still own. It's not rocket science, people, it just takes a little common sense. Unfortunately, this thread has proved that common sense is far from common...

0000

13,812 posts

191 months

Tuesday 20th March 2012
quotequote all
You bought a Peugeot too then? hehe

J4CKO

41,567 posts

200 months

Tuesday 20th March 2012
quotequote all
SeenTheStrings said:
Wow, some of PH's members really are insightful, knowledgable and measured! This is the most crass, vulgar and bilious trolling I've seen on PistonHeads yet.

OK, so you don't like Peugeots. That's your choice. To this chap they represent a transport choice that meets his needs. Surely that's every bit as valid as buying a car based on the opinions of people you've never met, which is what a lot of people do. Besides, if you're going to judge this guy solely on his choice of car, perhaps you're so shallow that your opinions aren't worth much anyway. And all you Adonis types out there who are too beautiful to post a photo of yourselves because it would make us all jealous should simply be thankful that you have looks to die for, rather than mock someone whose reflection in the mirror isn't as pleasing as your own...

Is it fair to play the 'my tax bought this' card. Er, no. Your tax bought his services as an employee. What he chooses to do with his income is his business. Just like all those evil consultant suregons who selfishly exploit people's misfortune in becoming ill so they can smoke around in Bentleys and Porsches.

As Riggers said, the real deal here was the non-news that a repeat purchaser was rewarded with a small gift. But here's the thing: it's a much nicer to read this story than it is to read about recession, crime and disaster, isn't it?

Fortunately, we're not all Troy Queefs (thank God) and there are more 'ordinary' people driving 'boring' cars than there are ace helmsmiths warrioring around in 335Ds (mapped or otherwise).

There's a line between a bit of good-natured ribbing and ill-humoured bullying. This jumped clean over it and then some.

Oh, and on the depreciation question, it's really easy to work out, should you obsess about such things. You add up all the money spent on the cars then subtract the combined value of and that you still own. It's not rocket science, people, it just takes a little common sense. Unfortunately, this thread has proved that common sense is far from common...
Cant argue with that, I sort of envy people who can buy a mundane, perfectly adequate car and not feel the urge to buy a faster one, piss about with it to make it faster and spend way too much time thinking about bloody cars. Its like "Foodies" who get all obsessed about Truffle oil, Quail's Eggs and Pancetta, most Petrolheads stand in fields looking at cars in an oh so knowledgeable way whilst troffing a Burger made of the bits left after making Chappie and loving it. There are loads of hobbies, subcultures, ways and whatever, we all do different stuff to different levels and not being into something doesn't mean you are wrong.

"Pig in st syndrome"

final_edition

653 posts

215 months

Wednesday 21st March 2012
quotequote all
0000 said:
You bought a Peugeot too then? hehe
Nah, I reckon he sells the hateful things.

StyleTechnik

145 posts

150 months

Wednesday 21st March 2012
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What i love is the salesman in his suit.. looks like he lives in a bedsit.

HarveyM

154 posts

173 months

Wednesday 21st March 2012
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On the plus side, the guy feels that he's been very well looked after by the dealership over the years and they've built a lot of trust. He gets his photo taken for a press release and a voucher for a small treat. The dealer didn't need to do anything, and the customer feels a bit more cherished as a result of the fuss.

The remarkable facts are how meagre the loyalty reward is, and that the dealership went as far as a press release over it. It could be that their finances are too parlours to stretch to more, though - Peugeot's not exactly flourishing in the UK at present.

Like many have said, it's a shame how quickly the PH banter deteriorates into rudeness.

Numeric

1,396 posts

151 months

Wednesday 21st March 2012
quotequote all
Butter Face said:
Numeric said:
I was on the wrong side of all this and boy did the dealers treat the poor sap who came in and traded the car and didn't ask for discount badly - and look what happens here - a bit of shabby PR.

Yet without these people the dealerships would go bust.....
What do you mean by badly? I expect he gets treated very very well as do most repeat customers to dealerships.
Oh they would be nice to the customer's face - but there was hardly a duty of care. That vehicle that was hard to shift - get them into it despite it having horrid depreciation. Most sales people are very short term so they care about next months bonus only. So while the car company goes on about loving the customer and the dealer principle has a nice form letter sent out after the purchase, the reality is how much is made determines all. In many ways the greater the level of care the customer believes they recieved, the better the deception. There are many exceptions to this, and often the "odd" marks dealers were offering the best care - so Skoda dealers had a great reputation for instance.

Oddly I remember when Oldsmobile closed and a lot of their customers were desolated - they had bought them time after time and loved the dealers but the dealers weren't respected by GM as they were often "old fashioned" and had strange ideas about service. I have also heard recently that many of the old Skoda dealers that had such an amazing reputation are struggling to stay on board as they don't meet the new image standards but on this I could be wrong.

mercfunder

8,535 posts

173 months

Wednesday 21st March 2012
quotequote all
Numeric said:
Most sales people are very short term so they care about next months bonus only.
With respect that is bks, the majority of sales people do actually care about their customers and the products they sell, the ones only motivated by the cash are found out very quickly.
It is probably because the sales guys care about the customer that he has kept going back to the same dealer.

Ari

19,347 posts

215 months

Wednesday 21st March 2012
quotequote all
RichTBiscuit said:
This must be the stupidest man alive. I mean, who buys a brand new peugeot every year and pisses thousands of pounds down the drain?
He hasn't. rolleyes

Ari

19,347 posts

215 months

Wednesday 21st March 2012
quotequote all
ruffstuff said:
He bought his kids cars! I suppose new ones. Just how much do they pay coppers?
And you know that they didn't pay for the cars themselves? Or he bought them and the kids paid him back?

It really is incredible the amount of personal knowledge everyone seems to have of this chap isn't it?