Insurance - Statement of Fact incorrect

Insurance - Statement of Fact incorrect

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Discussion

wilbo83

Original Poster:

1,535 posts

166 months

Thursday 8th November 2012
quotequote all
I am in the process of taking out a new policy on one of my cars and had a very thorough call with the new insurers going through all the details however the statement of fact arrived in the post today with some details incorrect. This seems to happen everytime I take out new insurance.

Does this happen to everyone and do you leave it or get them to amend? The details are below:

Other insurance: Form states 'No Other Insurance', however I am not even sure what this is asking.

Vehicles available to proposers family: Form states '1', however I have access to 3 cars (2 owned by myself and the girlfriends. She has access to 2 cars, hers and 1 of mine).

Mileometer reading: Form states '1', they did not ask for current mileage.

No. Other vehicles owned: Form states '3', although I only own 2.

Also, the date of first purchase isnt exact, just assumed from the start of the month.

I know it might sound petty, but surely it is best to have 100% accuracy on insurance or they will just find something wrong.

redstu

2,287 posts

240 months

Thursday 8th November 2012
quotequote all
Personally I wouldn't let any of those details bother me.
Ncb, accidents, convictions, post code etc and I would call back, but I wouldn't waste my time or theirs with those errors.

Edited by redstu on Thursday 8th November 19:33

BliarOut

72,857 posts

240 months

Thursday 8th November 2012
quotequote all
I on the other hand would bother. Give them a wriggle inch and they'll bend you over by a mile in the event of a claim smile

TwigtheWonderkid

43,483 posts

151 months

Thursday 8th November 2012
quotequote all
BliarOut said:
I on the other hand would bother. Give them a wriggle inch and they'll bend you over by a mile in the event of a claim smile
I see. So the form says he bought the car 1 Oct 2009 but he actually bought it 5 Oct 2009. And insurers will reject a future claim because of this?

And the form says the mileage is 1 mile, even though the car is 6 yrs old, and in the event of a claim the insurers are going to refuse to pay because the car had been driven prior to the inception of the policy and the mileage wasn't 1. Even though as they didn't ask it's clealy not important for this particular policy. And the ombudsman is going to uphold the decision.

Can you provide some evidence for these remarkable assertions.

JSquaredJim

238 posts

213 months

Thursday 8th November 2012
quotequote all
TwigtheWonderkid said:
I see. So the form says he bought the car 1 Oct 2009 but he actually bought it 5 Oct 2009. And insurers will reject a future claim because of this?

And the form says the mileage is 1 mile, even though the car is 6 yrs old, and in the event of a claim the insurers are going to refuse to pay because the car had been driven prior to the inception of the policy and the mileage wasn't 1. Even though as they didn't ask it's clealy not important for this particular policy. And the ombudsman is going to uphold the decision.

Can you provide some evidence for these remarkable assertions.
In a word YES. Insurers will use any excuse to wriggle out of a claim. It is your responsibility to ensure ALL details are correct. If they are not null and void insurance

LoonR1

26,988 posts

178 months

Thursday 8th November 2012
quotequote all
JSquaredJim said:
In a word YES. Insurers will use any excuse to wriggle out of a claim. It is your responsibility to ensure ALL details are correct. If they are not null and void insurance
Go on then enlighten me.

My staff are tasked with settling claims quickly, as it costs a fortune to keep touching it randomly.

There is also the small matter of the FSA to consider and the very strict rules governing the sale and servicing of insurance policies.

However, you no doubt know better than I do.

Gixer

4,463 posts

249 months

Thursday 8th November 2012
quotequote all
They record all phone calls. If they argue, just point them in the direction of their own recordings, always works or me

750turbo

6,164 posts

225 months

Thursday 8th November 2012
quotequote all
LoonR1 said:
JSquaredJim said:
In a word YES. Insurers will use any excuse to wriggle out of a claim. It is your responsibility to ensure ALL details are correct. If they are not null and void insurance
Go on then enlighten me.

My staff are tasked with settling claims quickly, as it costs a fortune to keep touching it randomly.

There is also the small matter of the FSA to consider and the very strict rules governing the sale and servicing of insurance policies.

However, you no doubt know better than I do.
Exactly, the drivel that is constantly spouted on here never fails to amuse me...

BliarOut

72,857 posts

240 months

Thursday 8th November 2012
quotequote all
TwigtheWonderkid said:
BliarOut said:
I on the other hand would bother. Give them a wriggle inch and they'll bend you over by a mile in the event of a claim smile
I see. So the form says he bought the car 1 Oct 2009 but he actually bought it 5 Oct 2009. And insurers will reject a future claim because of this?

And the form says the mileage is 1 mile, even though the car is 6 yrs old, and in the event of a claim the insurers are going to refuse to pay because the car had been driven prior to the inception of the policy and the mileage wasn't 1. Even though as they didn't ask it's clealy not important for this particular policy. And the ombudsman is going to uphold the decision.

Can you provide some evidence for these remarkable assertions.
It is factually incorrect.. No need for assertions, he did not buy the car on the date stated.

LoonR1

26,988 posts

178 months

Thursday 8th November 2012
quotequote all
BliarOut said:
It is factually incorrect.. No need for assertions, he did not buy the car on the date stated.
So given the below initial statement, I take it you believe that an insurer will reject a claim on that basis? What grounds do you have to make that assertion?


BliarOut said:
I on the other hand would bother. Give them a wriggle inch and they'll bend you over by a mile in the event of a claim smile
Quoting ICOB rules and the like would be good to confirm this, as would the FSA principles.

GC8

19,910 posts

191 months

Thursday 8th November 2012
quotequote all
LoonR1 said:
Go on then enlighten me.

My staff are tasked with settling claims quickly, as it costs a fortune to keep touching it randomly.

There is also the small matter of the FSA to consider and the very strict rules governing the sale and servicing of insurance policies.

However, you no doubt know better than I do.
You dont work for Sureterm then! hehe

LoonR1

26,988 posts

178 months

Thursday 8th November 2012
quotequote all
GC8 said:
You dont work for Sureterm then! hehe
Go on then. There's obviously a story here, so lets hear it.

Tom H

543 posts

188 months

Thursday 8th November 2012
quotequote all
Suggest you call broker to update with the correct facts, amend the SoF and photocopy and send back the original and then ask for amended version.

Oh and if your feeling lazy don't bother as others have stated will lead to claim being thrown out. Unless a classic car policy with limited mileage endorsement or setup on introductory/mirrored bonus and you don't actually have other vehicle access. (This is irrelevant as you say you do).

I suggest the former approach though.

LoonR1

26,988 posts

178 months

Thursday 8th November 2012
quotequote all
Tom H said:
Suggest you call broker to update with the correct facts, amend the SoF and photocopy and send back the original and then ask for amended version.

Oh and if your feeling lazy don't bother as others have stated will lead to claim being thrown out. Unless a classic car policy with limited mileage endorsement or setup on introductory/mirrored bonus and you don't actually have other vehicle access. (This is irrelevant as you say you do).

I suggest the former approach though.
And another.

Care to back up those "facts" with some proof?

Tom H

543 posts

188 months

Thursday 8th November 2012
quotequote all
LoonR1 said:
And another.

Care to back up those "facts" with some proof?
Sorry ...should have written '....will NOT lead to claim being thrown out...'

(Loon I'm on you side)

GC8

19,910 posts

191 months

Thursday 8th November 2012
quotequote all
LoonR1 said:
GC8 said:
You dont work for Sureterm then! hehe
Go on then. There's obviously a story here, so lets hear it.
Ongoing, so I cant say too much. Ineptitude principally, but dishonesty too. Theyre trying to avoid my agreed value, which they 'lost' several times when I submitted it and then when they finally 'received' it, they stopped dealing with it as soon as a claim was made.

LoonR1

26,988 posts

178 months

Thursday 8th November 2012
quotequote all
Tom H said:
Sorry ...should have written '....will NOT lead to claim being thrown out...'

(Loon I'm on you side)
Fair enough, some of the tinfoil hat conspiracy / lunacy posted on here is pretty frustrating.

Tom H

543 posts

188 months

Thursday 8th November 2012
quotequote all
LoonR1 said:
Fair enough, some of the tinfoil hat conspiracy / lunacy posted on here is pretty frustrating.
Tell me about it I could spend every night talking insurance but do that in the day time. So rarely bother. The rest of my post should have backed up what we are saying.

BliarOut

72,857 posts

240 months

Thursday 8th November 2012
quotequote all
LoonR1 said:
BliarOut said:
It is factually incorrect.. No need for assertions, he did not buy the car on the date stated.
So given the below initial statement, I take it you believe that an insurer will reject a claim on that basis? What grounds do you have to make that assertion?


BliarOut said:
I on the other hand would bother. Give them a wriggle inch and they'll bend you over by a mile in the event of a claim smile
Quoting ICOB rules and the like would be good to confirm this, as would the FSA principles.
I take it you've seen Watchdog where the insurers try and wriggle when an unrelated fact leads to failure to pay out... And then suddenly have a change of heart!

LoonR1

26,988 posts

178 months

Thursday 8th November 2012
quotequote all
BliarOut said:
I take it you've seen Watchdog where the insurers try and wriggle when an unrelated fact leads to failure to pay out... And then suddenly have a change of heart!
No, I just run the claims side of things for a very well known insurer.

I've also heard on Watchdog that all BMWs will be stolen as soon as you park them up, all car dealers are shysters, all computers are full of kiddy porn, all tradesmen will always rip you off for everything always, that my gran will have her life savings stolen and so on.

I tend not to base my whole life on sensationalist and flawed TV made to pander to the lowest common denominator in our population.

Feel free to educate yourself here:

http://fsahandbook.info/FSA/html/handbook/ICOBS/8


Edited by LoonR1 on Thursday 8th November 22:13