New car dealer has lost keys

[Superhoop]

The technician's/valeter's/salesman's pocket is the normal place.

Keys go missing in dealers quite often, and more often than not, this ^^ is where they turn up (if they ever do)

[E30M3SE]

nickfrog said:

You can't reject a car without having given the dealer a chance to fix the problem.

On a used car yes, but on a new car you don't.

[Butter Face]

E30M3SE said:

nickfrog said:

You can't reject a car without having given the dealer a chance to fix the problem.

On a used car yes, but on a new car you don't.

Do you mean that you don't need to give a dealer a chance to rectify it? Because you do. Once it has been repaired, if you are still not happy it is upto you to prove the fault is still there by means of an independent inspection.

In this case, it does happen, but if you drive down to the dealers at night for a look around and the car is there liked away then id be inclined to believe them, if not then they may be stringing you along. Keys do get lost, but cars also get damaged.....

[E30M3SE]

Butter Face said:

Do you mean that you don't need to give a dealer a chance to rectify it? Because you do.

but cars also get damaged.....

What, even in this circumstance??

I'll beg to differ in this circumstance.

[Butter Face]

E30M3SE said:

Butter Face said:

Do you mean that you don't need to give a dealer a chance to rectify it? Because you do.

but cars also get damaged.....

What, even in this circumstance??

I'll beg to differ in this circumstance.

In what circumstance?

Dealer calls 'ever so sorry, someone has lost they keys to your car, there'll be a delay but we're so sorry'


Hardly the end of the world, if the delay is unacceptable, they need to speak to the dealer to see what the options are. They may be able to get something else quicker.

You can't just say 'we don't want the car now'

[E30M3SE]

Butter Face said:

In what circumstance?

Dealer calls 'ever so sorry, someone has lost they keys to your car, there'll be a delay but we're so sorry'


Hardly the end of the world, if the delay is unacceptable, they need to speak to the dealer to see what the options are. They may be able to get something else quicker.

You can't just say 'we don't want the car now'

No, not lost keys, damage to the cars paint/panels or paint defects.

[VinceM]

This doesn't help, sorry, but why on earth did she buy a Peugeot???

[s p a c e m a n]

Fun Bus said:

Jimbo. said:

Not sure what happens when they're on the transporters, but I wouldn't be surprised if they're still with them.

In the cab with the driver is the best practice, and one that I always ensured with drivers when in the car transport game.

I have been fed a pack of lies before then, bloody lorry drivers always telling tales

Surely they dont just leave them all sitting in the compounds with keys in them guarded by a single sleepy idiot and a barrier? I rarely see anything like decent security in most places.

[Roo]

ryanjohnstott said:

Surely if they don't change the door locks then there is a security issue? Albeit a much lesser one as the car couldn't be driven with the old keys.

How?

Someone with a set of random Peugeot keys is going to go around trying the door locks of every Peugeot they see on the off chance that the keys they have will open the door?

Right.

[Jimbo.]

s p a c e m a n said:

I have been fed a pack of lies before then, bloody lorry drivers always telling tales

Surely they dont just leave them all sitting in the compounds with keys in them guarded by a single sleepy idiot and a barrier? I rarely see anything like decent security in most places.

Dealer compounds are, I presume, small enough to make locking the keys away not too much trouble. Manufacturer compounds hold thousands of the things, all with the keys in the vehicles, albeit under multiple layers of tight security (or at least the ones I've worked in). And even if you got in (unlikely), getting out would be downright impossible unless you adopted a ram-raid/Dukes of Hazard escape method! I wouldn't want to be the work experience boy tasked with matching up the keys, otherwise!

[philmots]

wevster said:

Can she reject the car and get her money back as she is so pissed off with the situation?

Are you for fking real?

[cpas]

Why do people still buy cars from Renault/Peugeot/Citroen/Vauxhall then moan about their crap customer service? What do they expect?!

[wevster]

philmots said:

Are you for fking real?

She is so pissed of with the situation that she would rather now take her hard earned cash somewhere else.

She has seen the car but didn't really have a good look around it, she's going down tomorrow to try and get some answers.

Surely if they had ordered some new keys they should know when they are coming in?

Also would it be possible to take the keys from another similar car on the lot and code them to her new car?

[Jimbo.]

wevster said:

She is so pissed of with the situation that she would rather now take her hard earned cash somewhere else.

She has seen the car but didn't really have a good look around it, she's going down tomorrow to try and get some answers.

Surely if they had ordered some new keys they should know when they are coming in?

Also would it be possible to take the keys from another similar car on the lot and code them to her new car?

Probably not, on the assumption the car's not entirely keyless: the "blade" would have to be supplied and/or cut somehow, or the locks might need changing in order to suit the new keys. Which may explain the delay.

[sebhaque]

wevster said:

Surely if they had ordered some new keys they should know when they are coming in?

Also would it be possible to take the keys from another similar car on the lot and code them to her new car?

You plainly haven't tried to order anything from Peugeot before. It took them two months to send a fking blank service book for a 107 through.

And no, that wouldn't work. They'd need the keys to move the other car around, or perhaps even give them to the person who's bought that car.

New vehicle delays happen all the time, at least you got a (semi-plausible) reason as to why your SiL's car was delayed. If you end up waiting three months for it, given Peugeot's excuse, then that's fair dinkum to get irritated, but to be so pissed off because you may have to wait a week or so for a new car at the arguable peak of sales is somewhat petty.

[nickfrog]

E30M3SE said:

nickfrog said:

You can't reject a car without having given the dealer a chance to fix the problem.

On a used car yes, but on a new car you don't.

SOGA legislation is the same irrespective of new or used. So yes you have to give the dealer a fair chance to fix the problem. Fortunately.

The same would apply to paint defect btw.

[Bjam99]

tell her to reject it and help her to buy a proper car.

[excel monkey]

Butter Face said:

Hardly the end of the world

No not the end of the world, but still pretty crap. Picking up the car on 1 March, wanted the novelty of a 13 plate car on the first day of the new registration. Been kept waiting for almost a week now. I would hope for some kind of small goodwill gesture from the dealer in these circumstances.

[Issi]

You seriously want the garage to compensate you, for a set of lost keys, for a vehicle that your relative doesn't even own yet.
Priceless!

[amirzed]

excel monkey said:

No not the end of the world, but still pretty crap. Picking up the car on 1 March, wanted the novelty of a 13 plate car on the first day of the new registration. Been kept waiting for almost a week now. I would hope for some kind of small goodwill gesture from the dealer in these circumstances.

I think thats perfectly fair - surprised they didn't give her one of their 13 reg demos to get around in till the keys were found...