New car dealer has lost keys
Discussion
E30M3SE said:
nickfrog said:
E30M3SE said:
nickfrog said:
You can't reject a car without having given the dealer a chance to fix the problem.
On a used car yes, but on a new car you don't.The same would apply to paint defect btw.
nickfrog said:
I didn't say it never happens (fortunately!). All I said is that under the Sale of Goods Act 1979, the supplier does not HAVE TO accept the rejection until he has been given a chance to fix the issue. Many reputable suppliers will oblige but this is not a legal requirement. In this particular instance, I doubt any supplier would accept a rejection just because the keys have been lost.
Which is exactly what I said in my very first post in this thread if you actually care to read and comprehend what I have posted...iva cosworth said:
Massive over reaction then 
No I don't think so, she has spent a lot of her hard earned cash (13k) on a new car and expected it to be delivered on time. They were evasive on when the keys would turn up and also treated her like she was being a pain when all she wanted was the car she had paid for.It's a shame they behaved in the manner they did, they have Guaranteed that they will now get no repeat business.
Edited by wevster on Saturday 9th March 11:24
E30M3SE said:
nickfrog said:
I didn't say it never happens (fortunately!). All I said is that under the Sale of Goods Act 1979, the supplier does not HAVE TO accept the rejection until he has been given a chance to fix the issue. Many reputable suppliers will oblige but this is not a legal requirement. In this particular instance, I doubt any supplier would accept a rejection just because the keys have been lost.
Which is exactly what I said in my very first post in this thread if you actually care to read and comprehend what I have posted...E30M3SE said:
'You' can reject a car after it's been collected if you have a good enough reason
That is wrong, which is merely what I was politely trying to highlight. Legally, you need more than a good enough reason. You need to have given the supplier a chance to fix the issue, used or new.wevster said:
VinceM said:
This doesn't help, sorry, but why on earth did she buy a Peugeot???
So what 13k car would you have gone for?Anyway, this happens all the time in dealerships. Doesn't make it right, but it's not uncommon.
No security risk either, if you found a set of keys how the f
k would you know what car they were for?cpas said:
Why do people still buy cars from Renault/Peugeot/Citroen/Vauxhall then moan about their crap customer service? What do they expect?!
The Thurlow Nunn Vauxhall delearship in East Dereham have always been excellent over the last decade while I've used them. The other Vauxhall dealers I've used was down in Crawley and I couldn't fault their service either.
nickfrog said:
That is wrong, which is merely what I was politely trying to highlight. Legally, you need more than a good enough reason. You need to have given the supplier a chance to fix the issue, used or new.
If you want to quote my first post then quote it in it's entirity. I guess the person this car was order for had to give the dealer an opportunity to put it right before being able to reject it,
yes?
Edited by E30M3SE on Saturday 9th March 17:07
Gassing Station | General Gassing | Top of Page | What's New | My Stuff