Brand New Citroen DS5 - plenty of faults and bad paint job
Discussion
It's funny though when you think about it. The gagging order whilst unsurprising seems to be a missed opportunity by Citroen.
If they have done something good enough for the OP, then one assumes they have either repaired it to his satisfaction and some sort of gesture, or replaced it or given all or some of his money back... You would think they would want to show what a great bit of customer service they have done not to mention answer all the stick they have had on their FB site by saying something along the lines of "we have rectified the issue by replacing car/refunding/fixing it whatever...
Oh well.
If they have done something good enough for the OP, then one assumes they have either repaired it to his satisfaction and some sort of gesture, or replaced it or given all or some of his money back... You would think they would want to show what a great bit of customer service they have done not to mention answer all the stick they have had on their FB site by saying something along the lines of "we have rectified the issue by replacing car/refunding/fixing it whatever...
Oh well.
Craikeybaby said:
But if it really is a case of "they all do that sir", they won't want everyone else doing the same.
But from reading this thread I'm still of the opinion that Citroën after care is complete ste and I would be very wary of buying a new car from them. Not knowing how they resolved this one doesn't inspire confidence edo said:
It's funny though when you think about it. The gagging order whilst unsurprising seems to be a missed opportunity by Citroen.
If they have done something good enough for the OP, then one assumes they have either repaired it to his satisfaction and some sort of gesture, or replaced it or given all or some of his money back... You would think they would want to show what a great bit of customer service they have done not to mention answer all the stick they have had on their FB site by saying something along the lines of "we have rectified the issue by replacing car/refunding/fixing it whatever...
Oh well.
Customer service and Clitroën in the same sentence? Does not compute!If they have done something good enough for the OP, then one assumes they have either repaired it to his satisfaction and some sort of gesture, or replaced it or given all or some of his money back... You would think they would want to show what a great bit of customer service they have done not to mention answer all the stick they have had on their FB site by saying something along the lines of "we have rectified the issue by replacing car/refunding/fixing it whatever...
Oh well.
They are a despicable company with absolutely no morals what so ever. Once they have taken your money they don't give a fk and it's only when you back them in to a corner and bring legal action against them that they unwillingly cough up!
Glad the OP got a settlement, sounds to me like it wasn't a refund of every penny like it should have been and legally of course, I hope it was, but I doubt it.
Stef
Will the OP ever buy another Citroen? I doubt it after the way they tagged him along. Had they done the right thing at the start they might have had a chance of some repeat business AND he probably wouldn't have started this thread. I doubt that will happen now as well as putting several other prospective customers off too.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff