Hello from ALA Insurance!

Hello from ALA Insurance!

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ALA Insurance

Original Poster:

189 posts

66 months

Monday 27th July 2015
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Hi oobster.

Thank you for your enquiry smile

With you receiving a discount a Vehicle Replacement GAP policy would be better for you as there is no guarantee that you would receive those discounts again and you also have inflation working against you. So in summary the amount you receive from your Vehicle Replacement policy will pay back up to the replacement cost of your vehicle rather than just to the price you originally paid for it.

If you require any further information please do not hesitate to contact me.

Thanks, Dawn

Edited by ALA Insurance on Monday 27th July 13:48

TonyF55

522 posts

162 months

Monday 27th July 2015
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Hi Katie/Dawn

I took out a 3 year policy with ALA in 2013, (vehicle replacement I believe) but I sold my car just recently.

I have a new lease car coming in Sept, can I change my existing policy and add some more years to it ? or do I need to cancel that original policy and take out a new policy ?

Thanks
Tony

oobster

6,337 posts

167 months

Wednesday 29th July 2015
quotequote all
ALA Insurance said:
Hi oobster.

Thank you for your enquiry smile

With you receiving a discount a Vehicle Replacement GAP policy would be better for you as there is no guarantee that you would receive those discounts again and you also have inflation working against you. So in summary the amount you receive from your Vehicle Replacement policy will pay back up to the replacement cost of your vehicle rather than just to the price you originally paid for it.

If you require any further information please do not hesitate to contact me.

Thanks, Dawn
Hi Dawn,

I've just checked with my comprehensive insurer, in the Policy it states: "we will also replace your car with one of the same make and model if your car is less than one year old, you have been the first and only keeper and your car is damaged to an extent greater than 70% of the manufacturers UK list price".

So does that then negate the need for Vehicle Replacement GAP?

Also, regardless of which GAP cover I select & whether or not my comprehensive insurance provider would provide a new car, do the ALA policies both pay out to the individual - i.e. in the event my car is written off or stolen/not recovered my insurer would (normally) pay out market value to me, then would the GAP cover give me a further payment for the gap so that I could then go & spend it on whatever other car I liked?

Or with Vehicle Replacement GAP do ALA source me a new vehicle to the same model/spec?

vonhoolio

39 posts

83 months

Saturday 15th August 2015
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Nice one, just paid £117 for the same GAP insurance terms that BMW wanted £399 for.
Hopefully I'll never claim on it though!
Jas

bassett

187 posts

144 months

Tuesday 18th August 2015
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Another so far happy ALA customer after beating my 2nd best quote by £10 and Toyota by £270!

ALA Insurance

Original Poster:

189 posts

66 months

Wednesday 19th August 2015
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Thanks bassett! Glad we could help smile

ALA Insurance

Original Poster:

189 posts

66 months

Wednesday 19th August 2015
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Hi TonyFS5

I'm very sorry, it looks like we missed your post but hopefully I can help with this now.

If you haven't already spoken to us about your query, we do offer a policy transfer. This means that if you change your car before the policy ends we would give you a proportionate rebate of unused premium (calculated daily) and use it as a discount against a brand new policy on the new car. There are no admin fees to pay to do this, you would only need to pay the balance for the new policy, if any.

I hope this helps, please contact me either on here or directly if you would like to get this arranged or you have any questions

Sorry again for not getting to you sooner.

Thanks
Katie

ALA Insurance

Original Poster:

189 posts

66 months

Wednesday 19th August 2015
quotequote all
Hi oobster

I'm sorry we didn't get an answer to your query sooner!

Although it can seem like a good thing that your insurer offers new for old in the first year, we have been made aware by customers of instances where the insurer still only pays market value. For example, this might be where the car has been stolen rather than written off in an accident or if a replacement can't be sourced within a certain period of time.

As this is a risk we would suggest having your GAP policy running alongside and also our GAP policies must be purchased within 180 days of the delivery date of your car. We do appreciate this is a bit of a belt and braces approach but if your car is written off in year one and your insurer does settle new for old, we would give you a brand new policy, the same as the original, free of charge, as you've not needed to use it.

Whichever policy you choose to purchase from us, our payment is always direct to you rather than a dealer, even with the Vehicle Replacement GAP.

Very sorry again that we missed this but any other queries please give me a shout smile

Thanks,
Katie

oobster

6,337 posts

167 months

Wednesday 19th August 2015
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Cheers Katie, much appreciated!

TonyF55

522 posts

162 months

Sunday 23rd August 2015
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Thanks Katie, just back from holiday but will be in touch soon.

I'm not expecting my new car to be with me until end of Sept or early Oct.

Tony

alias2002

26 posts

65 months

Thursday 17th September 2015
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Nice to meet you here. I'll definitely contact to you if i need any service you have. Thanks!

ILoveMondeo

9,614 posts

182 months

Thursday 24th September 2015
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Hello ALA!

I cant work out where I'm supposed to type PISTON12 for my lovely 12% discount! Went all through the quote right to the credit/debit card page a couple of times and didn't see it!

Thanks

Dave

ALA Insurance

Original Poster:

189 posts

66 months

Thursday 24th September 2015
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Morning Dave,

Sorry about that. I think you may have picked up a cookie which stops you entering the code - could you have clicked on a link which brought you to us via a cashback site?

If you have, the system can't process two lots of discount or a discount and cashback, but if you clear your cookies you'll be able to quote using the PISTON12 code, although you will need to fill in the order again.

I can see the pending policy, so if it's easier I can give you a call? Please just send your number to katie@ala.co.uk and I'll get in touch whenever is best for you smile

Sorry again, if there's anything else please let me know.

Thanks,
Katie

ILoveMondeo

9,614 posts

182 months

Thursday 24th September 2015
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That did the trick, cleared cookies and it re-appeared!

Policy purchased.

Many Thanks

Dave

ALA Insurance

Original Poster:

189 posts

66 months

Thursday 24th September 2015
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That's great, thanks Dave.

Glad that helped smile again anything else I can help with please let me know!

Katie

ALA Insurance

Original Poster:

189 posts

66 months

Thursday 15th October 2015
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Afternoon all you lovely PHers! wavey

ALA POLICY UPDATE!

We just wanted to let you know that we've made a couple of exciting changes to our policies!

You can now buy one of our GAP policies up to 365 days after you have taken delivery of your car. It used to be 180 days but we wanted to give a bit more flexibility, particularly if you have new-for-old from your insurer for 12 months, you are happy that cover will do exactly what it says, and you don't want to have two lots of cover for the same thing.

Or, maybe you don't have new-for-old, you just forgot to buy it! yikes

In some cases we'd still suggest having the GAP policy running alongside (as some insurers might not do new for old if the car is stolen rather than written off in an accident) but we're happy to be able to give you that choice smile

Even better, we can now extend a GAP policy for 12 months when it has expired. This is a maximum add-on rather than the insurance being annually renewable but means that where you end up keeping the car longer than you originally planned you don't have to be without cover. This applies even if your original GAP policy was not with us but maybe bought through the dealer.

As always if you have any questions about these changes or any of our policies, please just give me a shout!

Thanks,
Katie


ALA Insurance

Original Poster:

189 posts

66 months

Thursday 12th November 2015
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Hi woolyjoe

Thanks for getting in touch smile

The GAP insurance can be taken for between 1 and 5 years, and this usually just depends on how long you think you'll keep the car.

As this can sometimes be a bit of an unknown, if you buy a 3 year policy (for example) but change the car after 2 years, the remaining year is transferrable to a new policy as a pro rata credit amount. There's just the balance to pay for the new policy, no admin fees.

If you end up keeping the car slightly longer than originally planned, you have the option to extend the policy (but only for a maximum of 12 months).

I hope this helps but if you have any other queries please let me know.

Thanks,
Katie

juggsy

737 posts

86 months

Monday 16th November 2015
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Hi there,

Just on your website doing a quote for a conract hire policy as I'm about to take delivery of a personal lease car.. What's the best way of calculating the maximum payout I should cover myself for? The car is worth approx £30k list and my payouts over the two years come to about £7k. I want to ensure I'm covered for any difference between market price and new should the car be written off, as well as my outstanding payments.

Cheers.

ALA Insurance

Original Poster:

189 posts

66 months

Monday 16th November 2015
quotequote all
Hello juggsy,

Thanks for your query smile

If the car is written off the leasing company normally ask for the market value of the car and up to 100% of the outstanding payments for the car. Depending upon the terms of your contract, we would normally base the claim limit of the policy on the total outstanding payments under the contract, plus a little bit extra to top up your motor insurer's settlement (this is where the leasing company expect a higher figure for the market value of the car than the amount given by the insurer).

I'd suggest a claim limit of £10,000 to ensure you're covered for the two things mentioned above, this is assuming your leasing company could ask for all of your payments (rather than 50% for example).

They shouldn't ever ask for the cost of the car as new, as they would only ever receive market value for the car at the end of the contract when you hand it back, but please check this on your own agreement to be certain.

I hope this helps but if you have any other questions please let me know.

Thanks,
Katie


juggsy

737 posts

86 months

Monday 16th November 2015
quotequote all
ALA Insurance said:
Hello juggsy,

Thanks for your query smile

If the car is written off the leasing company normally ask for the market value of the car and up to 100% of the outstanding payments for the car. Depending upon the terms of your contract, we would normally base the claim limit of the policy on the total outstanding payments under the contract, plus a little bit extra to top up your motor insurer's settlement (this is where the leasing company expect a higher figure for the market value of the car than the amount given by the insurer).

I'd suggest a claim limit of £10,000 to ensure you're covered for the two things mentioned above, this is assuming your leasing company could ask for all of your payments (rather than 50% for example).

They shouldn't ever ask for the cost of the car as new, as they would only ever receive market value for the car at the end of the contract when you hand it back, but please check this on your own agreement to be certain.

I hope this helps but if you have any other questions please let me know.

Thanks,
Katie
Thanks Katie, will arrange cover shortly!