New car delivered with ruined paint. Any advice?
Discussion
Just been to have a look at my neighbours brand new Shogun that he had delievered a month or so ago. It came with what look like water marks all over it. The local dealer have had it back twice to 'valet' it and it's just come back this week after another go. However having looked at it myself it looks like it's been sprayed with some sort of corrosive liquid as the top layer of paint is actaully removed. You can feel a lip on the paint with your nail. This is all over the entire car, plastics and glass are marked too. The supplying dealer are refusing to take it back and hung up on him this morning. So basically wondering what he should do from here to get it fixed or from the state of it I would think he should get a replacement.
one of my colleagues has just backed a brand new Ranger he picked up from Ford. they were fine about it and admitted that its been sitting in South Africa for a few months before being shipped here.
water had got in under the plastic protective wrapping and sat baking in the sun, sweated and ruined the top coat. they offered to buff it out at first but on closer inspection realised it couldnt be fixed.
water had got in under the plastic protective wrapping and sat baking in the sun, sweated and ruined the top coat. they offered to buff it out at first but on closer inspection realised it couldnt be fixed.
If they can't fix it then I would be rejecting it. That paintwork is not of satisfactory quality for a brand new car. TBH I think your friend is a saint for giving them a month to fanny around trying to fix it.... I mean how much is a new Shogun, has to be a 30k motor? Completely unacceptable.
trickywoo said:
He needs to formally reject it under the sale of goods act. The sooner he does this the better.
Why did he accept delivery of it like that?
^This. Don't waste anymore time, he needs to write and post the rejection letter recorded post ASAP. Perhaps visit the consumer action group forums for further advise on his legal rights. Why did he accept delivery of it like that?
He thought it was just rain on it when it was delivered. He phoned the supplying dealer this morning to say he doesn't want it anymore but they hung up on him. Suppose formally rejecting it in writing is what he should do now. And yeah it's an expensive car and not acceptable at all. Have tweeted Mitsubishi UK on his behalf, awaiting their response. It's absolutely covered
KTF said:
Has your neighbour actually been to the dealer and spoken to the face to face? Have they also called Mitsubishi UK about this?
He's been to the local dealer three times as they said they could rectify it. Supplying dealer is 100 miles away as they gave him a better deal but are being unhelpful via phone. And yeah he's contacted head office too hence why I thought I'd post on here asking for a bit of advice Edited by KTF on Friday 22 May 15:38
Never going to be right without a full respray and trim replacement. If it is going to be used as a work car and driven into the ground and he isn't too bothered about the paint negotiate at least £5k off for the damage or give it back and ask for a new one. Assuming he hasn't has it for a few weeks and left it parked under a tree to get covered in tree sap or similar. Any finance or rental company will help if he didn't buy it outright as the value of their asset had greatly diminished. He should have walked away when he went to pick it up, why didn't he?
Water marks etched into the clear coat. It's easy to see if it was water. Spray a hose onto the area (making sure it's clean first) and see if the water beads in the same formation as the marks already there.
IMO It's been left baking in the sun after tap water has been left on it. This leaves the impurities in the water to dry and etch into the clear coat.
Can usually be removed with heat and light buffing but would have to be done by a pro for an acceptable result.
If it's really bad it might need wet sanded (or worse) and I wouldn't accept that on a new car.
I had this with a brand new BMW and it was sorted by buffing but it took a little effort and care.
Hopefully this is all it is and the dealer valet guy just hasn't a clue how to fix it.
IMO It's been left baking in the sun after tap water has been left on it. This leaves the impurities in the water to dry and etch into the clear coat.
Can usually be removed with heat and light buffing but would have to be done by a pro for an acceptable result.
If it's really bad it might need wet sanded (or worse) and I wouldn't accept that on a new car.
I had this with a brand new BMW and it was sorted by buffing but it took a little effort and care.
Hopefully this is all it is and the dealer valet guy just hasn't a clue how to fix it.
Edited by V8A*ndy on Friday 22 May 15:58
V8A*ndy said:
Water marks etched into the clear coat. It's easy to see if it was water. Spray a hose onto the area (making sure it's clean first) and see if the water beads in the same formation as the marks already there.
IMO It's been left baking in the sun after tap water has been left on it. This leaves the impurities in the water to dry and etch into the clear coat.
Can usually be removed with heat and light buffing but would have to be done by a pro for an acceptable result.
If it's really bad it might need wet sanded (or worse) and I wouldn't accept that on a new car.
I had this with a brand new BMW and it was sorted by buffing but it took a little effort and care.
Hopefully this is all it is and the dealer valet guy just hasn't a clue how to fix it.
Fingers crossed but OP said he can feel a lip with his nail. We don't know if the edge is up or down.IMO It's been left baking in the sun after tap water has been left on it. This leaves the impurities in the water to dry and etch into the clear coat.
Can usually be removed with heat and light buffing but would have to be done by a pro for an acceptable result.
If it's really bad it might need wet sanded (or worse) and I wouldn't accept that on a new car.
I had this with a brand new BMW and it was sorted by buffing but it took a little effort and care.
Hopefully this is all it is and the dealer valet guy just hasn't a clue how to fix it.
Edited by V8A*ndy on Friday 22 May 15:58
Andy RV said:
How retarded is the dealer to allow car with that paint work to leave the premises?!
From that and his subseqeent dealings with them; very! I know a very good detailer so maybe I could ask them to see if it's at all salvagable or put in writing that it's not then help him with a formal rejection of itwmg100 said:
Andy RV said:
How retarded is the dealer to allow car with that paint work to leave the premises?!
From that and his subseqeent dealings with them; very! I know a very good detailer so maybe I could ask them to see if it's at all salvagable or put in writing that it's not then help him with a formal rejection of itBet he's regretting going for the cheaper deal now huh? 
He needs to ring Mitsubishi customer services now, tell them the situation. There's no way the car should have left looking like that, as long as he's being completely truthful and nothing's been sprayed on the car since he took ownership?
That's some of the most shocking paintwork I've ever seen!
He needs to ring Mitsubishi customer services now, tell them the situation. There's no way the car should have left looking like that, as long as he's being completely truthful and nothing's been sprayed on the car since he took ownership?
That's some of the most shocking paintwork I've ever seen!
wmg100 said:
He's been to the local dealer three times as they said they could rectify it. Supplying dealer is 100 miles away as they gave him a better deal
One of the hazards of buying solely on price rather than paying a little more for local service.Mitsubishi in the UK comes through the Colt Car Company at Cirencester, 01285 655777
markmullen said:
One of the hazards of buying solely on price rather than paying a little more for local service.
There's nothing to say it would be better if he'd bought locally, although obviously it's easier for a remote dealer to fob him off.Mitsubishi is the only marque of car we've owned in the family where I've felt it necessary to change the dealer we used. And not once, but twice.
markmullen said:
Mitsubishi in the UK comes through the Colt Car Company at Cirencester, 01285 655777
It does still show as Colt but they've been wholly owned by Mitsubishi Europe for some years. I had cause to contact them and let's just say they make VW UK look helpful.Gassing Station | General Gassing | Top of Page | What's New | My Stuff