Am I being unreasonable? Shoddy smart repair by BMW
Discussion
Picked up a 59 plate 335d M Sport last week from a BMW main dealer, 33k on the clock and in very good nick. Before purchasing, they pointed out a few bits on the car which were going to be fixed, these being the wheels and a couple of scuffs on the front and rear bumper. No great damage whatsoever, just minor bits where the old boy who owned it clearly didn't listen to the parking sensors.... When I picked the car up, they had refurbed the wheels but mentioned they forgot to repair the scuffs. They picked it up a few days later, put it in for smart repair with their usual repairer and delivered it back to me. After examining the repairs, this is what I have found..... Hope the pictures are clear enough - these imperfections are not reflections or tricks of the eye, it is essentially where each repair has been carried out to such a poor standard that the colour match is massively out, nothing has been blended and also looks like filler hasn't been properly sanded....
Exhibit's A, B, C & D - arrows added to make it clear what you are looking at, although they really aren't needed on the full res pics and to be honest aren't needed on these either.
I have emailed them with the evidence and made it clear that I am not happy, haven't received a response as yet but I am hoping and assuming they will fix it. I could have done a better job with a touch up pen, cannot believe what a crap job has been done! Understand it is a used car which will have imperfections but they have made it look a lot worse than before their "repair". Fair enough if Dave up the road had a go on a smashed up Rover 25, but this is a BMW main dealer!
Exhibit's A, B, C & D - arrows added to make it clear what you are looking at, although they really aren't needed on the full res pics and to be honest aren't needed on these either.
I have emailed them with the evidence and made it clear that I am not happy, haven't received a response as yet but I am hoping and assuming they will fix it. I could have done a better job with a touch up pen, cannot believe what a crap job has been done! Understand it is a used car which will have imperfections but they have made it look a lot worse than before their "repair". Fair enough if Dave up the road had a go on a smashed up Rover 25, but this is a BMW main dealer!
I'm not expecting it to be perfect, but surely it is not hard to do a proper smart repair? It looks worse in person than in the pictures, also these have been resized to fit on here. It is a very poor job. Having spent 17k on a car, used or otherwise, and have a bodge like this carried out is not in the realms of being reasonable in my view.
daytona365 said:
A truly harrowing tale. Maybe some sort of online appeal could help right this gross injustice ?
Nice troll but boring, I can't believe you actually took the time to bother.OP, request the BMW re-do the work, ring and say you're not happy I'm sure they will re do the work for you.
Haha I love PH, clearly it's Friday and people are bored judging by some of the comments! As said, I have already emailed them - the reasoning for the email rather than a call is that it was after opening hours by the time I'd checked it over. It's not an urgent matter so I will wait for them to contact me.... Wasn't attempting to gain some kind of internet support for the injustice, more just about showing the shoddy work by the painter! As mentioned above, a remap should help buff them out.
Unfortunately (most) Smart repairers that do trade work cut corners.
The traders nail them down on price and the repairer has to work double quick to make money, which results in 'not so good' repairs.
In the main it's not usually problem as the buyer didn't know it was damaged in the first place and the work done is enough that the buyer wouldn't notice the repair.
Would you have noticed the 'poor' repairs if you didn't know it had been repaired????? Even if you had noticed the dealer could have said it was nothing to do with them and the previous owner must have got it repaired.
Obviously there are smart repairers out there that can perform seamless repairs - and ideally that is the standard you would like the repairs to be carried out to.
What you have to ask yourself is - is it worth asking the dealer to get the repairs done to a better standard when the chances are they'll tell the same repairer to do the repairs again?
Obviously the repairer didn't get paid enough/have the time or simply doesn't have that much pride in his work the first time round and the chances are if the dealer does take up your case he'll demand the same repairer re-works the repairs - but this time without payment!
I could be completely wrong but I can't imagine the repairs being greatly improved under those circumstances.
The traders nail them down on price and the repairer has to work double quick to make money, which results in 'not so good' repairs.
In the main it's not usually problem as the buyer didn't know it was damaged in the first place and the work done is enough that the buyer wouldn't notice the repair.
Would you have noticed the 'poor' repairs if you didn't know it had been repaired????? Even if you had noticed the dealer could have said it was nothing to do with them and the previous owner must have got it repaired.
Obviously there are smart repairers out there that can perform seamless repairs - and ideally that is the standard you would like the repairs to be carried out to.
What you have to ask yourself is - is it worth asking the dealer to get the repairs done to a better standard when the chances are they'll tell the same repairer to do the repairs again?
Obviously the repairer didn't get paid enough/have the time or simply doesn't have that much pride in his work the first time round and the chances are if the dealer does take up your case he'll demand the same repairer re-works the repairs - but this time without payment!
I could be completely wrong but I can't imagine the repairs being greatly improved under those circumstances.
The main point is the car was purchased at an agreed price on the basis I was told the damage would be fixed. If it had been in this condition before I purchased then I would have asked them to reduce the price to cover a respray! There's not much point in a smart repair if it ends up looking worse then the scuff it was meant to be repairing :-)
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