Kindertons Accident Management
Discussion
rongagin said:
Ozzie Osmond said:
They have offered a hire car - what's the problem with that?
It's nothing to do with false "whiplash" claims. In fact, it's completely the opposite.
Offered a hire car at a very high price, OP says £345 per day (OP thinks £7K total), gets Merc at £75 per day from TP insurance. You think adding £000s to a claim is acceptable? Really?It's nothing to do with false "whiplash" claims. In fact, it's completely the opposite.
Edited by Ozzie Osmond on Friday 8th January 11:57
Making the most from an accident by either the AMC or people who accept rip-off prices to get whatever, is exactly like a whiplash claim. The something for nothing thinking.
I've had a few whiplash calls already ;( I might say I've got no legs and missing a hand, deaf and blind too
It's the attitude change of Partridge since I said no. They promised updates, photos and an visit any time during the repair to view. All these requests have now been ignored as I've asked for photos etc.
Will be speaking to dealer management post repair
Edited by mikeyscott on Friday 8th January 13:21
Ozzie Osmond said:
Kindertons are involved to co-ordinate the insurer/dealer/owner process. They have offered a hire car - what's the problem with that? All the OP needs to do is ask them to confirm it's not his responsibility to pay for it.
Kindertons may well do a decent job of managing this all for the OP, but do they deserve extortionate profits on an unnecessarily prestige hire to do that? AMCs aren't necessarily evil, and may well help people who have neither the time nor inclination to chase all parties involved up constantly (as is sadly often the case), but pushing £345 p/d hires is disgusting whichever way you look at it.Partridges BMW are just as bad in my opinion for being in bed with such a transparently egregious outfit.
AW111 said:
It would be interesting to know if the garage gets a "referral fee" or some other kickback from Kindertons.
If they do, there is potential for a huge conflict of interest, as the longer the repair takes, the more the AMC gets in hire charges.
We all know they won't be doing it for the love...If they do, there is potential for a huge conflict of interest, as the longer the repair takes, the more the AMC gets in hire charges.
If I started process again I'd consider Snows or Chandlers BMW.
Edited by mikeyscott on Friday 8th January 13:22
This sounds all too familiar! As per my thread, I had a similar situation with CCL, who wanted to give me a brand new 330/335 while mine was being repaired. They wanted me to sign a credit agreement for the privilege, so I politely declined. God knows how much it would have added to the claim.... As a result I am currently in a 0.0001 litre bluemotion (ironic as there is very little in the way of motion) Polo. It's shockingly slow, but on the plus side I will appreciate the 335 when it's fixed!
These companies are utter dirt, exactly as mentioned above they are part of the reason for premiums increasing
These companies are utter dirt, exactly as mentioned above they are part of the reason for premiums increasing
mikeyscott said:
AW111 said:
It would be interesting to know if the garage gets a "referral fee" or some other kickback from Kindertons.
If they do, there is potential for a huge conflict of interest, as the longer the repair takes, the more the AMC gets in hire charges.
We all know they won't be doing it for the love...If they do, there is potential for a huge conflict of interest, as the longer the repair takes, the more the AMC gets in hire charges.
If I started process again I'd consider Snows or Chandlers BMW.
Edited by mikeyscott on Friday 8th January 13:22
ETA But any AMC who gets money from car hire has a vested interest in your car being off the road as long as possible.
Edited by AW111 on Friday 8th January 13:54
Not sure if its the same company, but a friend had his Cayanne hit, they gave him a X5 to use, It was an old Cayanne worth maybe £6-7k, the claim came to £70K , the insurance co are currently refusing to pay out, and they are saying he will be liable for the hire car costs. Stay away
Theophany said:
Am I missing something here OP? Have you informed your insurance company of the accident and if so, why aren't they dealing with it?
I have informed them and their advice was to phone 3rd party first and if probs come back to them. Wasn't overly impressed as I asked what do I use you for. Got a letter from direct line saying any problems with LV let them know.So left it at that. Car being repaired, I'm in a hire car. Just need to ensure done properly.
djt100 said:
Not sure if its the same company, but a friend had his Cayanne hit, they gave him a X5 to use, It was an old Cayanne worth maybe £6-7k, the claim came to £70K , the insurance co are currently refusing to pay out, and they are saying he will be liable for the hire car costs. Stay away
Yes I've heard of situations like this as in the small print of hire agreement they make person liable for costs.Can see how it's easy for some folk to fall into that trap.. offered a much plusher car than the one they're actually getting repaired and immediately jump at the chance, without even considering that someone somewhere has to pay for it. Tough to be that sympathetic for these people if they were happy for an insurance company to have to foot it, though.
mikeyscott said:
djt100 said:
Not sure if its the same company, but a friend had his Cayanne hit, they gave him a X5 to use, It was an old Cayanne worth maybe £6-7k, the claim came to £70K , the insurance co are currently refusing to pay out, and they are saying he will be liable for the hire car costs. Stay away
Yes I've heard of situations like this as in the small print of hire agreement they make person liable for costs.Theophany said:
Am I missing something here OP? Have you informed your insurance company of the accident and if so, why aren't they dealing with it?
The story we are being told does seem very odd with his insurance, the other insurance, the dealership and Kindertons ALL being criticised in one way or another.Ozzie Osmond said:
Theophany said:
Am I missing something here OP? Have you informed your insurance company of the accident and if so, why aren't they dealing with it?
The story we are being told does seem very odd with his insurance, the other insurance, the dealership and Kindertons ALL being criticised in one way or another.Direct Line letter states information purposes only. Should you wish to make a claim on your policy please let us know as soon as possible.
Conversation with LV was much more positive as they actually appreciate the non accident management route.
Partridge are only in for criticism as their attitude has certainly changed since removing the AM firm. I have no idea how the financials work between AM & repair garage.
Edited by mikeyscott on Friday 8th January 17:07
Edited by mikeyscott on Friday 8th January 17:08
I heard, not official, that the referral fee is £300? How true that is I'm really not sure.
If it is £300 then a small amount for the BIG money that can be made by a AMC.
OP it seems the normal way to go via the TP insurer, it saves your insurer the effort and cost. As you say the TP insurer is keen to keep their costs down. Nothing odd at all in this.
Hope the repair is as you want.
If it is £300 then a small amount for the BIG money that can be made by a AMC.
OP it seems the normal way to go via the TP insurer, it saves your insurer the effort and cost. As you say the TP insurer is keen to keep their costs down. Nothing odd at all in this.
Hope the repair is as you want.
rongagin said:
I heard, not official, that the referral fee is £300? How true that is I'm really not sure.
If it is £300 then a small amount for the BIG money that can be made by a AMC.
OP it seems the normal way to go via the TP insurer, it saves your insurer the effort and cost. As you say the TP insurer is keen to keep their costs down. Nothing odd at all in this.
Hope the repair is as you want.
Partridge indicated they do about 12 a month I think he said so, £3k just for referring over the month, but small compared to hire cost numbers.If it is £300 then a small amount for the BIG money that can be made by a AMC.
OP it seems the normal way to go via the TP insurer, it saves your insurer the effort and cost. As you say the TP insurer is keen to keep their costs down. Nothing odd at all in this.
Hope the repair is as you want.
Thank you, friend in boat build industry has offered to check car with me when it's ready, so fingers crossed. Will it be kept, I don't know. Got my eye on an AUC DCT version.
I witnessed an accident last night, gave my details to both parties and got a voicemail from Kindertons this morning.
Given that the accident involved a newish Mercedes and a lorry I'm guessing it's the car owner who is using them
Why would Kindertons phone me though?
Would what they do depend on being able to apportion blame to the other driver rather than their client?
Given that the accident involved a newish Mercedes and a lorry I'm guessing it's the car owner who is using them
Why would Kindertons phone me though?
Would what they do depend on being able to apportion blame to the other driver rather than their client?
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