Kindertons Accident Management
Discussion
I used to work at Enterprise and if you could catch a non fault renter before the insurers assigned them a courtesy car it was mega money for the branch.
Enterprise would rent you the car (like for like) and claim back the exorbitant cost from the third party insurer - the rates were astronomical compared to retail renting.
At the time of rental the non fault party would sign a document saying they were not at fault for the accident and that any costs would be met by the at fault parties insurer.
If they took the rental and the accident didn't end up non fault the bill for rental was left with the person who hired the car. If it was declared non fault the other insurer picked up the bill.
The agreements in place with insurance companies were when the insurer caught the rental opportunity first. At the time, enterprise was the company of choice for a LOT of the insurers and there were cheap rates in place for referrals they sent over.
Ethically it was bankrupt as the sales staff would push people in to taking the expensive non fault cars even if they knew it would end up 50/50. It was a huge sales opportunity.
"You got hit on a roundabout?! Smashed in to you?! So it wasn't your fault madam? Well if you're sure it wasn't your fault take this brand new BMW and the other insurer will pay".
Enterprise would rent you the car (like for like) and claim back the exorbitant cost from the third party insurer - the rates were astronomical compared to retail renting.
At the time of rental the non fault party would sign a document saying they were not at fault for the accident and that any costs would be met by the at fault parties insurer.
If they took the rental and the accident didn't end up non fault the bill for rental was left with the person who hired the car. If it was declared non fault the other insurer picked up the bill.
The agreements in place with insurance companies were when the insurer caught the rental opportunity first. At the time, enterprise was the company of choice for a LOT of the insurers and there were cheap rates in place for referrals they sent over.
Ethically it was bankrupt as the sales staff would push people in to taking the expensive non fault cars even if they knew it would end up 50/50. It was a huge sales opportunity.
"You got hit on a roundabout?! Smashed in to you?! So it wasn't your fault madam? Well if you're sure it wasn't your fault take this brand new BMW and the other insurer will pay".
Ozzie Osmond said:
Theophany said:
Am I missing something here OP? Have you informed your insurance company of the accident and if so, why aren't they dealing with it?
The story we are being told does seem very odd with his insurance, the other insurance, the dealership and Kindertons ALL being criticised in one way or another.mikeyscott said:
Anyone dealt with them, told them to go away, but calls still persisting and garage wants me to use them too!
My BMW got hit and Kindertons want to provide a hire car at £345 per day for a 420d GT. I said not needed, so they're not interested lol. I'm happy to just go via the at fault insurance.
I had a knock last year August, when i rang the claims line on my Sky Insurance booklet is went staright to these guys .... they were f-ing awful from start to finish!!!My BMW got hit and Kindertons want to provide a hire car at £345 per day for a 420d GT. I said not needed, so they're not interested lol. I'm happy to just go via the at fault insurance.
The claim is still ongoing ffs!!!!
FrankAbagnale said:
I used to work at Enterprise and if you could catch a non fault renter before the insurers assigned them a courtesy car it was mega money for the branch.
Enterprise would rent you the car (like for like) and claim back the exorbitant cost from the third party insurer - the rates were astronomical compared to retail renting.
At the time of rental the non fault party would sign a document saying they were not at fault for the accident and that any costs would be met by the at fault parties insurer.
If they took the rental and the accident didn't end up non fault the bill for rental was left with the person who hired the car. If it was declared non fault the other insurer picked up the bill.
The agreements in place with insurance companies were when the insurer caught the rental opportunity first. At the time, enterprise was the company of choice for a LOT of the insurers and there were cheap rates in place for referrals they sent over.
Ethically it was bankrupt as the sales staff would push people in to taking the expensive non fault cars even if they knew it would end up 50/50. It was a huge sales opportunity.
"You got hit on a roundabout?! Smashed in to you?! So it wasn't your fault madam? Well if you're sure it wasn't your fault take this brand new BMW and the other insurer will pay".
I assume it was also normal practice to put the customer in the most expensive car they thought they could get away with? Last year that same company provided a 320d when my MX-5 was in for repair after a non-fault accident. That was despite me insisting I only wanted a Fiesta or similar as I had a 7 mile commute each day and a diesel wasn't appropriate.Enterprise would rent you the car (like for like) and claim back the exorbitant cost from the third party insurer - the rates were astronomical compared to retail renting.
At the time of rental the non fault party would sign a document saying they were not at fault for the accident and that any costs would be met by the at fault parties insurer.
If they took the rental and the accident didn't end up non fault the bill for rental was left with the person who hired the car. If it was declared non fault the other insurer picked up the bill.
The agreements in place with insurance companies were when the insurer caught the rental opportunity first. At the time, enterprise was the company of choice for a LOT of the insurers and there were cheap rates in place for referrals they sent over.
Ethically it was bankrupt as the sales staff would push people in to taking the expensive non fault cars even if they knew it would end up 50/50. It was a huge sales opportunity.
"You got hit on a roundabout?! Smashed in to you?! So it wasn't your fault madam? Well if you're sure it wasn't your fault take this brand new BMW and the other insurer will pay".
Apparently a 4 door 320d is the 'performance equivalent' to a 2litre MX-5 in their world. Especially a base model oil burner with the standard wallowy suspension and lifeless electric steering.
After complaining to the branch manager, it was swapped for a Toyota Auris with broken air conditioning, bald rear tyre and a bonnet which couldn't be opened, despite the signoff sheet confirming they'd checked everything. Obviously hadn't as the windscreen washers didn't work..
That was swapped again for a diesel Focus estate. At least that was more fun to drive than the BMW
rscott said:
FrankAbagnale said:
I used to work at Enterprise and if you could catch a non fault renter before the insurers assigned them a courtesy car it was mega money for the branch.
Enterprise would rent you the car (like for like) and claim back the exorbitant cost from the third party insurer - the rates were astronomical compared to retail renting.
At the time of rental the non fault party would sign a document saying they were not at fault for the accident and that any costs would be met by the at fault parties insurer.
If they took the rental and the accident didn't end up non fault the bill for rental was left with the person who hired the car. If it was declared non fault the other insurer picked up the bill.
The agreements in place with insurance companies were when the insurer caught the rental opportunity first. At the time, enterprise was the company of choice for a LOT of the insurers and there were cheap rates in place for referrals they sent over.
Ethically it was bankrupt as the sales staff would push people in to taking the expensive non fault cars even if they knew it would end up 50/50. It was a huge sales opportunity.
"You got hit on a roundabout?! Smashed in to you?! So it wasn't your fault madam? Well if you're sure it wasn't your fault take this brand new BMW and the other insurer will pay".
I assume it was also normal practice to put the customer in the most expensive car they thought they could get away with? Last year that same company provided a 320d when my MX-5 was in for repair after a non-fault accident. That was despite me insisting I only wanted a Fiesta or similar as I had a 7 mile commute each day and a diesel wasn't appropriate.Enterprise would rent you the car (like for like) and claim back the exorbitant cost from the third party insurer - the rates were astronomical compared to retail renting.
At the time of rental the non fault party would sign a document saying they were not at fault for the accident and that any costs would be met by the at fault parties insurer.
If they took the rental and the accident didn't end up non fault the bill for rental was left with the person who hired the car. If it was declared non fault the other insurer picked up the bill.
The agreements in place with insurance companies were when the insurer caught the rental opportunity first. At the time, enterprise was the company of choice for a LOT of the insurers and there were cheap rates in place for referrals they sent over.
Ethically it was bankrupt as the sales staff would push people in to taking the expensive non fault cars even if they knew it would end up 50/50. It was a huge sales opportunity.
"You got hit on a roundabout?! Smashed in to you?! So it wasn't your fault madam? Well if you're sure it wasn't your fault take this brand new BMW and the other insurer will pay".
Apparently a 4 door 320d is the 'performance equivalent' to a 2litre MX-5 in their world. Especially a base model oil burner with the standard wallowy suspension and lifeless electric steering.
After complaining to the branch manager, it was swapped for a Toyota Auris with broken air conditioning, bald rear tyre and a bonnet which couldn't be opened, despite the signoff sheet confirming they'd checked everything. Obviously hadn't as the windscreen washers didn't work..
That was swapped again for a diesel Focus estate. At least that was more fun to drive than the BMW
Worst case scenario in that situation was the insurance company came back and said they wouldn't pay the bill for £300 a day but would pay £260 a day for the class below. Enterprise took the decision to upsell the car so swallow the smaller payment. Normally if they got put in a bigger car, the insurance company would have it switched out within a day or two so it was always worth a go!
Kindertons are absolute crooks.
A few years ago I had an imported, rare car insured with Sky Insurance, who used Kindertons for accident management. Majority of correspondence was with Kindertons. They offered me a car (one actually owned by them it transpired), which I obviously accepted, not knowing how the system works.
Due to them dragging their feet over various issues and agreed valuation of my car, plus then waiting 5 days before asking when my keys and MOT were turning up in the post to them DESPITE me saying in no uncertain terms that I wanted to buy back, plus loads of other bulls
t with the system including it magically going from CAT D to C, which escalated to me having to email their company director to actually get something done, they finally had the hire car back after a month, a Vauxhall Insignia.
They attempted to charge the 3rd party (their fault) £7000 for the use of the car (theirs!). Obviously, they didn't really want to pay that kind of money. It ended up going to court and took about 18 months all in all.
THIS is the kind of bullst which is why our premiums are so high. The insurance industry in this country is legalised fraud, I'm sure of it. I still get phone calls 4 years later trying to get me to claim for injury.
OP, run from them as far as you can.
A few years ago I had an imported, rare car insured with Sky Insurance, who used Kindertons for accident management. Majority of correspondence was with Kindertons. They offered me a car (one actually owned by them it transpired), which I obviously accepted, not knowing how the system works.
Due to them dragging their feet over various issues and agreed valuation of my car, plus then waiting 5 days before asking when my keys and MOT were turning up in the post to them DESPITE me saying in no uncertain terms that I wanted to buy back, plus loads of other bulls
t with the system including it magically going from CAT D to C, which escalated to me having to email their company director to actually get something done, they finally had the hire car back after a month, a Vauxhall Insignia.They attempted to charge the 3rd party (their fault) £7000 for the use of the car (theirs!). Obviously, they didn't really want to pay that kind of money. It ended up going to court and took about 18 months all in all.
THIS is the kind of bulls
t which is why our premiums are so high. The insurance industry in this country is legalised fraud, I'm sure of it. I still get phone calls 4 years later trying to get me to claim for injury. OP, run from them as far as you can.
Andy S15 said:
Kindertons are absolute crooks.
A few years ago I had an imported, rare car insured with Sky Insurance, who used Kindertons for accident management. Majority of correspondence was with Kindertons. They offered me a car (one actually owned by them it transpired), which I obviously accepted, not knowing how the system works.
Due to them dragging their feet over various issues and agreed valuation of my car, plus then waiting 5 days before asking when my keys and MOT were turning up in the post to them DESPITE me saying in no uncertain terms that I wanted to buy back, plus loads of other bullst with the system including it magically going from CAT D to C, which escalated to me having to email their company director to actually get something done, they finally had the hire car back after a month, a Vauxhall Insignia.
They attempted to charge the 3rd party (their fault) £7000 for the use of the car (theirs!). Obviously, they didn't really want to pay that kind of money. It ended up going to court and took about 18 months all in all.
THIS is the kind of bullst which is why our premiums are so high. The insurance industry in this country is legalised fraud, I'm sure of it. I still get phone calls 4 years later trying to get me to claim for injury.
OP, run from them as far as you can.
This is exactly what's happening with me.A few years ago I had an imported, rare car insured with Sky Insurance, who used Kindertons for accident management. Majority of correspondence was with Kindertons. They offered me a car (one actually owned by them it transpired), which I obviously accepted, not knowing how the system works.
Due to them dragging their feet over various issues and agreed valuation of my car, plus then waiting 5 days before asking when my keys and MOT were turning up in the post to them DESPITE me saying in no uncertain terms that I wanted to buy back, plus loads of other bulls
t with the system including it magically going from CAT D to C, which escalated to me having to email their company director to actually get something done, they finally had the hire car back after a month, a Vauxhall Insignia.They attempted to charge the 3rd party (their fault) £7000 for the use of the car (theirs!). Obviously, they didn't really want to pay that kind of money. It ended up going to court and took about 18 months all in all.
THIS is the kind of bulls
t which is why our premiums are so high. The insurance industry in this country is legalised fraud, I'm sure of it. I still get phone calls 4 years later trying to get me to claim for injury. OP, run from them as far as you can.
They gave me a 65 plate B class with delivery mileage on it as an equivalent to my fiesta ST.
Andy S15 said:
Kindertons are absolute crooks.
THIS is the kind of bullst which is why our premiums are so high. The insurance industry in this country is legalised fraud, I'm sure of it. I still get phone calls 4 years later trying to get me to claim for injury.
OP, run from them as far as you can.
This is exactly why - when they left me the message - I was expecting to be asked if I needed a courtesy car, having been "involved in an accident"..... as a witness.THIS is the kind of bulls
t which is why our premiums are so high. The insurance industry in this country is legalised fraud, I'm sure of it. I still get phone calls 4 years later trying to get me to claim for injury. OP, run from them as far as you can.
I've now spoken to them, described what happened and their final question, "so who was at fault?", has probably put paid to a lucrative contract for them.
rscott said:
FrankAbagnale said:
I used to work at Enterprise and if you could catch a non fault renter before the insurers assigned them a courtesy car it was mega money for the branch.
Enterprise would rent you the car (like for like) and claim back the exorbitant cost from the third party insurer - the rates were astronomical compared to retail renting.
At the time of rental the non fault party would sign a document saying they were not at fault for the accident and that any costs would be met by the at fault parties insurer.
If they took the rental and the accident didn't end up non fault the bill for rental was left with the person who hired the car. If it was declared non fault the other insurer picked up the bill.
The agreements in place with insurance companies were when the insurer caught the rental opportunity first. At the time, enterprise was the company of choice for a LOT of the insurers and there were cheap rates in place for referrals they sent over.
Ethically it was bankrupt as the sales staff would push people in to taking the expensive non fault cars even if they knew it would end up 50/50. It was a huge sales opportunity.
"You got hit on a roundabout?! Smashed in to you?! So it wasn't your fault madam? Well if you're sure it wasn't your fault take this brand new BMW and the other insurer will pay".
I assume it was also normal practice to put the customer in the most expensive car they thought they could get away with? Last year that same company provided a 320d when my MX-5 was in for repair after a non-fault accident. That was despite me insisting I only wanted a Fiesta or similar as I had a 7 mile commute each day and a diesel wasn't appropriate.Enterprise would rent you the car (like for like) and claim back the exorbitant cost from the third party insurer - the rates were astronomical compared to retail renting.
At the time of rental the non fault party would sign a document saying they were not at fault for the accident and that any costs would be met by the at fault parties insurer.
If they took the rental and the accident didn't end up non fault the bill for rental was left with the person who hired the car. If it was declared non fault the other insurer picked up the bill.
The agreements in place with insurance companies were when the insurer caught the rental opportunity first. At the time, enterprise was the company of choice for a LOT of the insurers and there were cheap rates in place for referrals they sent over.
Ethically it was bankrupt as the sales staff would push people in to taking the expensive non fault cars even if they knew it would end up 50/50. It was a huge sales opportunity.
"You got hit on a roundabout?! Smashed in to you?! So it wasn't your fault madam? Well if you're sure it wasn't your fault take this brand new BMW and the other insurer will pay".
Apparently a 4 door 320d is the 'performance equivalent' to a 2litre MX-5 in their world. Especially a base model oil burner with the standard wallowy suspension and lifeless electric steering.
After complaining to the branch manager, it was swapped for a Toyota Auris with broken air conditioning, bald rear tyre and a bonnet which couldn't be opened, despite the signoff sheet confirming they'd checked everything. Obviously hadn't as the windscreen washers didn't work..
That was swapped again for a diesel Focus estate. At least that was more fun to drive than the BMW
After mine was written off last Friday, my own insurers tried to put me onto their accident management company) and I again declined, called the third party who then stated their driver had admitted fault, thanked me for contacting them and put me in car (not like for like but I said I only needed Focus/Astra) at their expense at their own rates, keeping the costs of the whole thing down as much as possible.
I'm even giving the rental car back as I'm away for work for a few days, so there's no point it sitting in an airport car park.
I'm even giving the rental car back as I'm away for work for a few days, so there's no point it sitting in an airport car park.
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