Car Arrived - Wrong Colour
Discussion
sorry.
Tomgc61 said:
I ordered in grey and its come in Brown. Dealer has offered me a tank of fuel and an umbrella as compensation.
I had the same sort of arrogant dismissive attitude when I queried premature wear of the hood fabric on 4 year old A3 Cabriolet, a known fault. Within weeks swopped it for a Mercedes & would be VERY reluctant to buy an Audi again. 3 years ago I ordered a new VW UP with a slightly odd spec - bottom of range to keep it Group 1 for the teenage children, but with 5 doors, anti collision radar thingy (which I'm always tempted to try but never dare), and a few other bits and bobs, including, shock, horror, a spare wheel (+£50!). When the time came to pre-register it I saw that the salesman had ordered a silver one rather than the red I asked for (and which was written clearly on the order we'd both signed). He suggested that it would take a while to get a replacement and a bit of a wiggle on price if I'd take it (sadly he didn't mention an umbrella or I might have been tempted 
) but I really don't like silver cars so said that one benefit of ordering a new car was that one could have the colour one liked so I'd be happy to have a courtesy UP until the red one came...
Result! I had a (silver) courtesy car for about 6/52 and then my red one came.. by which time the silver had grown on me a bit though I didn't have the heart to tell him so
) but I really don't like silver cars so said that one benefit of ordering a new car was that one could have the colour one liked so I'd be happy to have a courtesy UP until the red one came... Result! I had a (silver) courtesy car for about 6/52 and then my red one came.. by which time the silver had grown on me a bit though I didn't have the heart to tell him so
WJNB said:
I had the same sort of arrogant dismissive attitude when I queried premature wear of the hood fabric on 4 year old A3 Cabriolet, a known fault. Within weeks swopped it for a Mercedes & would be VERY reluctant to buy an Audi again.
Tell me about it. B*stards rebuilt the engine on my well-out-of warranty 6-year-old A4 at 70K miles without a quibble. I was really looking forward to a good moan and b
h on here about how shoddy their service was. Properly pissed off. I ordered a white vw tiguan r line with optional 19" savannah wheels. It arrived with 18" standard wheels..said no thanks as the order was correct with the dealer and vw factory had messed up the order somehow. So ended up with a free loan tiguan for the 3 months until got the correct car.. a pain but free car for 3 months...
Phon_E87 said:
If the thing that you received is not what you asked for then clearly you should legitimately be able to give it back and demand the one that you actually ordered.
Yes, BUT.While you don't have to accept the car, the supplier's contract will doubtless have a clause which allows them to cancel due to force majeure. In other words, if you reject, they can tear up your order and return any deposit. Imagine you buy a run-out model of a car, and it's delivered in the wrong colour but the production line is now closed. Similarly there's no contractual obligation for them to provide another car while another is being sourced.
The same with leasing, I think. Someone on the Audi forum had one of the cheap S8 leases cancelled by VWFS just weeks before delivery. No comeback, and I think he was invited to re-order at the undiscounted rate!
So while you could reject it, this could leave you without a car, or with a much larger bill. So you have to be a little pragmatic.
silentbrown said:
Yes, BUT.
While you don't have to accept the car, the supplier's contract will doubtless have a clause which allows them to cancel due to force majeure. In other words, if you reject, they can tear up your order and return any deposit. Imagine you buy a run-out model of a car, and it's delivered in the wrong colour but the production line is now closed. Similarly there's no contractual obligation for them to provide another car while another is being sourced.
The same with leasing, I think. Someone on the Audi forum had one of the cheap S8 leases cancelled by VWFS just weeks before delivery. No comeback, and I think he was invited to re-order at the undiscounted rate!
So while you could reject it, this could leave you without a car, or with a much larger bill. So you have to be a little pragmatic.
I can see what you mean, but still: fWhile you don't have to accept the car, the supplier's contract will doubtless have a clause which allows them to cancel due to force majeure. In other words, if you reject, they can tear up your order and return any deposit. Imagine you buy a run-out model of a car, and it's delivered in the wrong colour but the production line is now closed. Similarly there's no contractual obligation for them to provide another car while another is being sourced.
The same with leasing, I think. Someone on the Audi forum had one of the cheap S8 leases cancelled by VWFS just weeks before delivery. No comeback, and I think he was invited to re-order at the undiscounted rate!
So while you could reject it, this could leave you without a car, or with a much larger bill. So you have to be a little pragmatic.
k that st, that's ridiculous.Phon_E87 said:
silentbrown said:
Yes, BUT.
While you don't have to accept the car, the supplier's contract will doubtless have a clause which allows them to cancel due to force majeure. In other words, if you reject, they can tear up your order and return any deposit. Imagine you buy a run-out model of a car, and it's delivered in the wrong colour but the production line is now closed. Similarly there's no contractual obligation for them to provide another car while another is being sourced.
The same with leasing, I think. Someone on the Audi forum had one of the cheap S8 leases cancelled by VWFS just weeks before delivery. No comeback, and I think he was invited to re-order at the undiscounted rate!
So while you could reject it, this could leave you without a car, or with a much larger bill. So you have to be a little pragmatic.
I can see what you mean, but still: fWhile you don't have to accept the car, the supplier's contract will doubtless have a clause which allows them to cancel due to force majeure. In other words, if you reject, they can tear up your order and return any deposit. Imagine you buy a run-out model of a car, and it's delivered in the wrong colour but the production line is now closed. Similarly there's no contractual obligation for them to provide another car while another is being sourced.
The same with leasing, I think. Someone on the Audi forum had one of the cheap S8 leases cancelled by VWFS just weeks before delivery. No comeback, and I think he was invited to re-order at the undiscounted rate!
So while you could reject it, this could leave you without a car, or with a much larger bill. So you have to be a little pragmatic.
k that st, that's ridiculous.Like the "free car for 3 months" story above?
silentbrown said:
While you don't have to accept the car, the supplier's contract will doubtless have a clause which allows them to cancel due to force majeure. In other words, if you reject, they can tear up your order and return any deposit.
Dafuq?! Force majeure applies if they can't build the car because of flood, riots or war or something like that. It is explicitly something outside a party's control; applying the correct colour paint is not outside of Audi's control.xRIEx said:
Dafuq?! Force majeure applies if they can't build the car because of flood, riots or war or something like that. It is explicitly something outside a party's control; applying the correct colour paint is not outside of Audi's control.
OK, possibly the wrong term - but remember your contract is not EVER with "Audi". It's with your dealer, or VWFS. If Audi refuse to make the car it's outside your dealer's control.silentbrown said:
Phon_E87 said:
If the thing that you received is not what you asked for then clearly you should legitimately be able to give it back and demand the one that you actually ordered.
Yes, BUT.While you don't have to accept the car, the supplier's contract will doubtless have a clause which allows them to cancel due to force majeure. In other words, if you reject, they can tear up your order and return any deposit. Imagine you buy a run-out model of a car, and it's delivered in the wrong colour but the production line is now closed. Similarly there's no contractual obligation for them to provide another car while another is being sourced.
The same with leasing, I think. Someone on the Audi forum had one of the cheap S8 leases cancelled by VWFS just weeks before delivery. No comeback, and I think he was invited to re-order at the undiscounted rate!
So while you could reject it, this could leave you without a car, or with a much larger bill. So you have to be a little pragmatic.
silentbrown said:
xRIEx said:
Dafuq?! Force majeure applies if they can't build the car because of flood, riots or war or something like that. It is explicitly something outside a party's control; applying the correct colour paint is not outside of Audi's control.
OK, possibly the wrong term - but remember your contract is not EVER with "Audi". It's with your dealer, or VWFS. If Audi refuse to make the car it's outside your dealer's control.h at VWFS and VWFS should be bhing at Audi. Whether VWFS or Audi take the hit doesn't matter, they can argue that between themselves. xRIEx said:
Unless it's a tripartite agreement (which is quite possible in finance situations). Even if not, VWFS have a contractual obligation to fulfil the terms of the contract as agreed; all it means is the customer should bh at VWFS and VWFS should be bhing at Audi. Whether VWFS or Audi take the hit doesn't matter, they can argue that between themselves.
But for lease cars, when is the contract actually signed - I thought it was typically just prior to delivery?h at VWFS and VWFS should be bhing at Audi. Whether VWFS or Audi take the hit doesn't matter, they can argue that between themselves. Gassing Station | General Gassing | Top of Page | What's New | My Stuff