Servicing a lease car & warranty question
Discussion
My mother has a Skoda Yeti on a 2 year lease and has had it since April 2016, it's a 1.2 TSI and has done 3200 miles since she got it. Skoda contacted her to say it was due a service so she took it in to be don, she was charged £180 for the service which I presume would have been an oil service, but the issue I have is they also charged her £70 as they had to take the rear wheel off as the plastic sleeve on the rear shock absorber was stuck and needed to be to be put back into its normal position.
Surely charging £70 for this work is a bit of a mickey take on a car that's only a year old and only covered 3200 miles. I take it a shock absorber would be classed as a wear & tear item but I'd have thought due to the low mileage that sort of work should be covered under warranty??
Just curious to see if others think that's fair or have they just taken advantage of an old woman not knowing any better??
Surely charging £70 for this work is a bit of a mickey take on a car that's only a year old and only covered 3200 miles. I take it a shock absorber would be classed as a wear & tear item but I'd have thought due to the low mileage that sort of work should be covered under warranty??
Just curious to see if others think that's fair or have they just taken advantage of an old woman not knowing any better??
spookly said:
From a T&Cs of the warranty and a legal perspective I have no idea. But it is certainly something I would not have been happy with paying.
This really, even if technically it was not covered under warranty a goodwill claim should be requested by the dealer to avoid any cost to the customer.put simply it is a wear and tear/serviceable item.
That said, a bit of common sense would have seen it done whilst the car was on the ramp and either an attempt at a warranty claim or done as a good will gesture. Did she buy the car from the dealer doing the service?
If that was one of our customers with that age and miles we'd have done it without charge.
That said, a bit of common sense would have seen it done whilst the car was on the ramp and either an attempt at a warranty claim or done as a good will gesture. Did she buy the car from the dealer doing the service?
If that was one of our customers with that age and miles we'd have done it without charge.
Thanks, you've all kind of seen it how I have I just feel it leaves a bit of a bitter taste, £70 isn't a massive amount it's just the principle of it imo.
My mum didn't buy the car from the servicing dealer, it's a lease car which she's had since April 2016. I knew a shock absorber was a wear & tear item but as you say papa, The age and mileage of the car should have carried some goodwill imo
I've said to my mother she should give the dealer a call on Tuesday and have a chat about it and see how she gets on, the car was serviced on Friday and I'd only spoke to her about it yesterday, I did ask if she wanted me to take it in for her but she was happy to take it herself, kind of annoyed I didn't take it in now.
My mum didn't buy the car from the servicing dealer, it's a lease car which she's had since April 2016. I knew a shock absorber was a wear & tear item but as you say papa, The age and mileage of the car should have carried some goodwill imo
I've said to my mother she should give the dealer a call on Tuesday and have a chat about it and see how she gets on, the car was serviced on Friday and I'd only spoke to her about it yesterday, I did ask if she wanted me to take it in for her but she was happy to take it herself, kind of annoyed I didn't take it in now.
Unfortunately goodwill in this case has no reciprocal grounds. It's a lease car so the dealer will be making very little from the service and she bought it else where.
This is one of the best reasons to find a small local dealer and give them your business. You might pay a little bit more for the car but you'll get it back in spades with the service provided.
This is one of the best reasons to find a small local dealer and give them your business. You might pay a little bit more for the car but you'll get it back in spades with the service provided.
papa3 said:
Unfortunately goodwill in this case has no reciprocal grounds. It's a lease car so the dealer will be making very little from the service and she bought it else where.
Err, no? Surely they'll be making exactly as much from the service as any other car. Leasing co isn't paying for the service.... Either way £70 for this job is surely taking the piss. Surprised you even need to take a wheel off, given the car is on a ramp already,
Did they get authorization for the job before starting it?
Did she authorise the additional work before?
Or did the service document she signed before say anything about charging any extra over what had been agreed at dropoff?
If the answer to these is no, then she should be telling them that they did not have her permission to do the additional work on the car and that she expects it to be free of charge.
Or did the service document she signed before say anything about charging any extra over what had been agreed at dropoff?
If the answer to these is no, then she should be telling them that they did not have her permission to do the additional work on the car and that she expects it to be free of charge.
silentbrown said:
papa3 said:
Unfortunately goodwill in this case has no reciprocal grounds. It's a lease car so the dealer will be making very little from the service and she bought it else where.
Err, no? Surely they'll be making exactly as much from the service as any other car. Leasing co isn't paying for the service.... Either way £70 for this job is surely taking the piss. Surprised you even need to take a wheel off, given the car is on a ramp already,
Did they get authorization for the job before starting it?
The shock itself is a wear and tear item but most would probably cover it under manufacturer's warranty.
The problem comes when many will not cover "adjustment", was the shock being adjusted? Interesting point I know but many will not cover any form of adjustment unless it is part of another process.
Case in point is usually adjustments like a geo/alignment, generally are not covered.
The problem comes when many will not cover "adjustment", was the shock being adjusted? Interesting point I know but many will not cover any form of adjustment unless it is part of another process.
Case in point is usually adjustments like a geo/alignment, generally are not covered.
a4cabrio said:
My mother has a Skoda Yeti on a 2 year lease and has had it since April 2016, it's a 1.2 TSI and has done 3200 miles since she got it. Skoda contacted her to say it was due a service so she took it in to be don, she was charged £180 for the service which I presume would have been an oil service, but the issue I have is they also charged her £70 as they had to take the rear wheel off as the plastic sleeve on the rear shock absorber was stuck and needed to be to be put back into its normal position.
This sounds more like the plastic cover has moved rather than anything to do with the shock itself.The Shocks have a sleeve over them which basically helps to protect the shock body/strut. Can easily be pulled up out of the way on a ramp without having to remove the wheel.
Absolutely contest it. Especially if no prior authorisation was sought.
s55shh said:
My wife's yeti is on the same lease deal and we are sticking to the variable service regime so it will only need one over the two years
That's a good point. It doesn't matter if Skoda asked for the car to be serviced - was the cluster display calling for a service? They can go up to 2yrs between servicing, although short journeys will bring it up earlier. All VAG lease cars should be left on variable servicing - the dealers change them at PDI for retail customers.xjay1337 said:
Absolutely contest it. Especially if no prior authorisation was sought.
Was your mother told about it and asked if she wants this done? If not they she did not enter in a contract with them and shouldn't be charged, she could have gone and get it done somewhere else or not at all.Gassing Station | General Gassing | Top of Page | What's New | My Stuff