End of PCP repairs - more issues!
Discussion
I think VWFS has changed their strategy on people terminating their agreements or ending their PCP's, as I assume it is now on the increase given the negative press on diesel cars.
I have known many people in past, myself included where we have terminated agreements, giving cars back with wheels badly scuffed, bumpers scraped and dents on the door. They are now closing the loop-hole on this. To be fair, you got the car in perfect condition, you should give it back with only wear and tear. That definition is becoming more difficult and VWFS is trying to exploit..
New car PCP is like a drug.. very affordable monthlies, with big contributions given by dealers and the manufacturer, and the dealer rates on used cars put people off..
G
I have known many people in past, myself included where we have terminated agreements, giving cars back with wheels badly scuffed, bumpers scraped and dents on the door. They are now closing the loop-hole on this. To be fair, you got the car in perfect condition, you should give it back with only wear and tear. That definition is becoming more difficult and VWFS is trying to exploit..
New car PCP is like a drug.. very affordable monthlies, with big contributions given by dealers and the manufacturer, and the dealer rates on used cars put people off..
G
Gio G said:
I think VWFS has changed their strategy on people terminating their agreements or ending their PCP's, as I assume it is now on the increase given the negative press on diesel cars.
I think VT'ing has become an exit strategy for too many people now for the finance companies to absorb it thus they are going to make sure they recover whatever extra money they can.Many people now go in to a PCP deal with the plan being to VT it rather than see it to term.
I had two car park dings on my Golf. A 3cm dent on the wheel arch from someone opening their door and then a chap at work reveresed into me scatching the bumper
Due to total lazyness I didn't get either repaired before the car was collected by VWFS. Total charge from VW was £35 for a bare metal repair. The inspector who collected the car was quite shocked at how good the condition was. He said most of the cars he collects are trashed and are like rubbish dumps inside.
Due to total lazyness I didn't get either repaired before the car was collected by VWFS. Total charge from VW was £35 for a bare metal repair. The inspector who collected the car was quite shocked at how good the condition was. He said most of the cars he collects are trashed and are like rubbish dumps inside.
silentbrown said:
Is the problem that the repair didn't use OEM parts, wasn't done right, or wasn't done by an Audi approved bodyshop?
What does your PCP contract actually say about repairs? Mine didn't mention anything specific, but the Audi "fair wear and tear" guide here specifically requires repairs by approved bodywork shops. (Note that this is for leasing rather than PCP, though...)
https://www.audi.co.uk/content/dam/audi/production...
Just check your PCP contract. They can complain about a poor repair, but they can't complain about a non-approved one unless your contract explicitly requires that.
Section 9.4 in my contract is about Default charges, so not aligned to the Wear and Tear guide.What does your PCP contract actually say about repairs? Mine didn't mention anything specific, but the Audi "fair wear and tear" guide here specifically requires repairs by approved bodywork shops. (Note that this is for leasing rather than PCP, though...)
https://www.audi.co.uk/content/dam/audi/production...
Just check your PCP contract. They can complain about a poor repair, but they can't complain about a non-approved one unless your contract explicitly requires that.
I'm going to wait till the bill comes in first here before contesting, I will let you know.
daemon said:
Gio G said:
I think VWFS has changed their strategy on people terminating their agreements or ending their PCP's, as I assume it is now on the increase given the negative press on diesel cars.
I think VT'ing has become an exit strategy for too many people now for the finance companies to absorb it thus they are going to make sure they recover whatever extra money they can.Many people now go in to a PCP deal with the plan being to VT it rather than see it to term.
48k said:
Possibly because it's common for dealerships to recommend cash buyers to take a PCP in order to get the dealer contribution and then pay off the PCP early. The dealership should forfeit its commission from the finance house if this happens, but certainly in the case of VWFS the IT system is so antiquated the "dealer clawback" functionality is not working as it should and the dealership often ends up retaining the commission.
I agree with that, however i dont think thats why more people are VT'ing. I think people take on a three year or longer PCP deal with the expectation they can "get out of it" with no consequences earlier than that.Peoples reasons and justifications for changing cars too seem smaller too, so once they've found a reason to justify to themselves why they "need" to change their car they can VT with little consequence
Personally i think people VT because the dealers encourage them to do it to get another sale.
Skoda have recently tried to get my wife into a new car by suggesting VT 2.5 years into a 40 month PCP. The 'new' car wasn't nearly as good as the one she's in either.
I think there may be a miss-selling scandal to come in this arena
Skoda have recently tried to get my wife into a new car by suggesting VT 2.5 years into a 40 month PCP. The 'new' car wasn't nearly as good as the one she's in either.
I think there may be a miss-selling scandal to come in this arena
Car-Matt said:
Personally i think people VT because the dealers encourage them to do it to get another sale.
Skoda have recently tried to get my wife into a new car by suggesting VT 2.5 years into a 40 month PCP. The 'new' car wasn't nearly as good as the one she's in either.
I think there may be a miss-selling scandal to come in this arena
Were they really suggesting a VT, or were they suggesting a part exchange into a new car? The two are not the same.Skoda have recently tried to get my wife into a new car by suggesting VT 2.5 years into a 40 month PCP. The 'new' car wasn't nearly as good as the one she's in either.
I think there may be a miss-selling scandal to come in this arena
Mandat said:
Car-Matt said:
Personally i think people VT because the dealers encourage them to do it to get another sale.
Skoda have recently tried to get my wife into a new car by suggesting VT 2.5 years into a 40 month PCP. The 'new' car wasn't nearly as good as the one she's in either.
I think there may be a miss-selling scandal to come in this arena
Were they really suggesting a VT, or were they suggesting a part exchange into a new car? The two are not the same.Skoda have recently tried to get my wife into a new car by suggesting VT 2.5 years into a 40 month PCP. The 'new' car wasn't nearly as good as the one she's in either.
I think there may be a miss-selling scandal to come in this arena
Car-Matt said:
I think there may be a miss-selling scandal to come in this arena
Some other PHers share your opinion too -> https://www.pistonheads.com/gassing/topic.asp?t=16...Ugh, not looking forward to this. We currently have four cars in the household - two are bought, two are personal leases.
The first one (Vauxhall) goes back next month, and I've just had a handful of repairs done on it. There was a scuff low down on the front bumper (suspected high curb), second was a dent/scratch in the drivers door (wind snapped the door from my hand, smashed it into a gatepost...) and the final was a scuff on the rear bumper (suspected carpark/trolley incident).
Local paintshop fixed all three, he's done work for me before - normally very good and he's approved by a number of insurance companies... but this job wasn't the best, I can see a couple of imperfections in the lacquer so I'm inspecting it to raise eyebrows. It's been back to him for a machine polish, which has made it somewhat better - but I don't hold my breath when it's inspection time.
I wish now that I just handed the car back as it is, and just stomached whatever bill they throw at us.
The first one (Vauxhall) goes back next month, and I've just had a handful of repairs done on it. There was a scuff low down on the front bumper (suspected high curb), second was a dent/scratch in the drivers door (wind snapped the door from my hand, smashed it into a gatepost...) and the final was a scuff on the rear bumper (suspected carpark/trolley incident).
Local paintshop fixed all three, he's done work for me before - normally very good and he's approved by a number of insurance companies... but this job wasn't the best, I can see a couple of imperfections in the lacquer so I'm inspecting it to raise eyebrows. It's been back to him for a machine polish, which has made it somewhat better - but I don't hold my breath when it's inspection time.
I wish now that I just handed the car back as it is, and just stomached whatever bill they throw at us.
http://m.bmw.co.uk/finance/existing-customers/retu...
These BMW prices applied to VT less than a month ago. Performed by BCA at the house.
Audi also use BCA I understand, so I imagine their prices would be similar. If not - lease a BM next time!
Far from being a rip-off. I doubt you could get a dodgy backstreet repair cheaper..
E.g. - replacement key £85 (+vat, but didn't add vat to daughters BMW VT a few weeks back).
You call BMW & ask for a new key, it will cost 3x that!
Kerbed alloy - £26. It would cost that for a rubbish DIY kit from Halfords.
2x door dings per panel. No charge. Stone chips. No charge.
Its all laid out in black & white & they don't make anything up They cant, its all there.
These BMW prices applied to VT less than a month ago. Performed by BCA at the house.
Audi also use BCA I understand, so I imagine their prices would be similar. If not - lease a BM next time!
Far from being a rip-off. I doubt you could get a dodgy backstreet repair cheaper..
E.g. - replacement key £85 (+vat, but didn't add vat to daughters BMW VT a few weeks back).
You call BMW & ask for a new key, it will cost 3x that!
Kerbed alloy - £26. It would cost that for a rubbish DIY kit from Halfords.
2x door dings per panel. No charge. Stone chips. No charge.
Its all laid out in black & white & they don't make anything up They cant, its all there.
Edited by anonymous-user on Tuesday 26th September 00:27
Jimboka said:
daemon said:
''I think VT'ing has become an exit strategy for too many people now for the finance companies to absorb it thus they are going to make sure they recover whatever extra money they can.''
Not true, see previous postSalesmen are actively telling people when they buy a car that the mileage agreement doesnt really matter as they can "hand it back early" so it puts a VT on peoples radar as their way out of the deal. Far too many deals being done with 6,000 miles a year on the agreement but people doing 12,000+ miles a year on the car meaning they've little option but to attempt a VT or dig themselves out with their own cash.
I would wholly say that the finance industry can absorb a small amount of VTs but i think that small percentage has longsince been breached and they are now starting to play hardball to ensure they dont make significant loses on a greater percentage of cars.
daemon said:
See what previous post? And whys it not true??
Salesmen are actively telling people when they buy a car that the mileage agreement doesnt really matter as they can "hand it back early" so it puts a VT on peoples radar as their way out of the deal. Far too many deals being done with 6,000 miles a year on the agreement but people doing 12,000+ miles a year on the car meaning they've little option but to attempt a VT or dig themselves out with their own cash.
I would wholly say that the finance industry can absorb a small amount of VTs but i think that small percentage has longsince been breached and they are now starting to play hardball to ensure they dont make significant loses on a greater percentage of cars.
This is exactly what is happening!!!Salesmen are actively telling people when they buy a car that the mileage agreement doesnt really matter as they can "hand it back early" so it puts a VT on peoples radar as their way out of the deal. Far too many deals being done with 6,000 miles a year on the agreement but people doing 12,000+ miles a year on the car meaning they've little option but to attempt a VT or dig themselves out with their own cash.
I would wholly say that the finance industry can absorb a small amount of VTs but i think that small percentage has longsince been breached and they are now starting to play hardball to ensure they dont make significant loses on a greater percentage of cars.
G
Car-Matt said:
Personally i think people VT because the dealers encourage them to do it to get another sale.
Skoda have recently tried to get my wife into a new car by suggesting VT 2.5 years into a 40 month PCP. The 'new' car wasn't nearly as good as the one she's in either.
I think there may be a miss-selling scandal to come in this arena
Toyota have been trying pretty hard to get my wife into a new car since we were 18 months into a 3 year pcp. Think thats pretty standard , they just want to sell more cars Skoda have recently tried to get my wife into a new car by suggesting VT 2.5 years into a 40 month PCP. The 'new' car wasn't nearly as good as the one she's in either.
I think there may be a miss-selling scandal to come in this arena
Jimboka said:
http://m.bmw.co.uk/finance/existing-customers/retu...
These BMW prices applied to VT less than a month ago. Performed by BCA at the house.
Audi also use BCA I understand, so I imagine their prices would be similar. If not - lease a BM next time!
Far from being a rip-off. I doubt you could get a dodgy backstreet repair cheaper..
E.g. - replacement key £85 (+vat, but didn't add vat to daughters BMW VT a few weeks back).
You call BMW & ask for a new key, it will cost 3x that!
Kerbed alloy - £26. It would cost that for a rubbish DIY kit from Halfords.
2x door dings per panel. No charge. Stone chips. No charge.
Its all laid out in black & white & they don't make anything up They cant, its all there.
That's been my experience also with BMW.These BMW prices applied to VT less than a month ago. Performed by BCA at the house.
Audi also use BCA I understand, so I imagine their prices would be similar. If not - lease a BM next time!
Far from being a rip-off. I doubt you could get a dodgy backstreet repair cheaper..
E.g. - replacement key £85 (+vat, but didn't add vat to daughters BMW VT a few weeks back).
You call BMW & ask for a new key, it will cost 3x that!
Kerbed alloy - £26. It would cost that for a rubbish DIY kit from Halfords.
2x door dings per panel. No charge. Stone chips. No charge.
Its all laid out in black & white & they don't make anything up They cant, its all there.
Edited by Jimboka on Tuesday 26th September 00:27
The only problem I had was where the BCA guy insisted there was a dent in a door which there wasn't. I marked the form NOT DENTED and heard no more.
Playing Devils Advocate on the subject of Audi requesting any repairs are done by an approved Audi repairer...I suspect the reason that they request this is so that they can continue to offer their 12 year anti corrosion warranty - if completed with an approved Audi repairer they retain future liability, whereas if it's completed elsewhere then they can't warrant any repair. Kind of makes sense.
Rawwr said:
grumpy52 said:
I do love how if anybody says even the slightest thing against sombody renting a car then all the renters jump on the guy .
It does make me chuckle .
Yes they are renting them .
If someone buys their house with a mortgage, are they renting their house?It does make me chuckle .
Yes they are renting them .
MIND. BLOWN.
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