Ask a car salesman anything...anything at all.
Discussion
TheLordJohn said:
V8 FOU said:
When did salesmen become sales execs?
Is that the usual case of give them a new title rather than a payrise?
Probably around the same time I became an HGV Technician rather than a truck mechanic/fitter. Is that the usual case of give them a new title rather than a payrise?
In my case, an excuse to ask more and more, whilst paying the same.
t. Change for the sake of change. I’m titled as a Systems Engineer. What that really means is I help sell IT st. Engineers build bridges - I’m no engineer.
V8 FOU said:
When did salesmen become sales execs?
Is that the usual case of give them a new title rather than a payrise?
Always nice to have your staff have a word linked with beheading on their business cards. Keeps them on their toes. Is that the usual case of give them a new title rather than a payrise?
Executive just means bottom rung desk-ish job now doesn’t it?
Same as engineer. Person who gets hands dirty. (Actual engineer probably doesn’t)
eltax91 said:
Engineers build bridges - I’m no engineer.
I forget where but some years ago someone painted a post office pillar box gold in celebration of a local resident winning gold at the Olympics. Royal Mail took a dim view about this calling it vandalism and so on but went on to say that they would be sending an engineer to assess the damage. So, a bloke with a tin of red paint then?I have been a Sales Consultant, Sales Specialist, Sales Executive and even a Product Specialist.
We now seem to have Genius, Genie, Host, Ambassador and anything else you can imagine to sterilise the idea that you may be asked to buy something.
Receptionists have become meeter/greeter and for a long time now the Chucky Man has been a business manager.
A friend of mine recently noticed that one of his managers had changed the groups standard email signature. He was no longer a sales manager, but a “Senior” sales manager. When asked who he had become “Senior” to he explained that he felt as he had longer service it should be highlighted within the company.....
My personal favourite, done as a wind up long ago, was having business cards printed for the valeter. Following his unpaid promotion to “Vehicle exterior lustre department manager” he was quite delighted.
We now seem to have Genius, Genie, Host, Ambassador and anything else you can imagine to sterilise the idea that you may be asked to buy something.
Receptionists have become meeter/greeter and for a long time now the Chucky Man has been a business manager.
A friend of mine recently noticed that one of his managers had changed the groups standard email signature. He was no longer a sales manager, but a “Senior” sales manager. When asked who he had become “Senior” to he explained that he felt as he had longer service it should be highlighted within the company.....
My personal favourite, done as a wind up long ago, was having business cards printed for the valeter. Following his unpaid promotion to “Vehicle exterior lustre department manager” he was quite delighted.
Sales Specialist, Sales Executive, Senior Sales Executive
I have been all three of these and I think small things change with them.
Sales Specialist when your starting out just seems to mean you are selling cars that's about it
Sales Executive pretty much the same thing rebranded maybe slight more responsibilities.
Senior Sales, you are trusted to do a lot more, value part exchanges, put together finance deals and deal with any other issues when no management is on site.
That's my experience from them anyway.
I have been all three of these and I think small things change with them.
Sales Specialist when your starting out just seems to mean you are selling cars that's about it
Sales Executive pretty much the same thing rebranded maybe slight more responsibilities.
Senior Sales, you are trusted to do a lot more, value part exchanges, put together finance deals and deal with any other issues when no management is on site.
That's my experience from them anyway.
Here is an insight into an odd week I have had.
Had a customer out this week to visit. Came to view a used Audi A3. It has done 75k miles.
All he did the whole time he was here was moan about the high mileage on the car.
You chose to come and view it mate.
Offered me £1500 less than it was advertised for even after he suggested we probably work to £500/£1000 per car margin.
Went away to discuss with his wife and called back with more questions.
1 Owner car - Whats it been used for.
Explained I sourced the car and never actually met the previous owner. Most likely a company car due to the maintenance record etc but can't really say much more would purely be speculating.
Unless I show him my purchase receipt ie bca invoice or some such thing he will not proceed. Fine, don't proceed.
Guy then says he is not happy with this and due to the amount he is spending will not proceed without me finding out exactly what is has been used for. I say unable to do that sorry I am happy to stand by the car. Check out our great reviews and you will see if you have a problem we will look after you.
At this point he suggests all of our 100plus reviews are written by the same person and his mate at Google has carried out research and confirms they are all from the same IP. A) bks B) Are you buying a car or carrying out a background check for me to marry your daughter C) you are now not buying a car from us.
In other news someone bought a low cost car for £1250 and spent £800 getting the passenger front window fixed and sent me the bill with no authorisation. They then went on a rant and moan on our social media channels about us being a bunch of scumbags.
I also have had some sort of gangster on the forecourt trying to see if I will take a Rolex in part exchange against any 'low key runaround' as he is a bit 'hot' at the moment.
Had a customer out this week to visit. Came to view a used Audi A3. It has done 75k miles.
All he did the whole time he was here was moan about the high mileage on the car.
You chose to come and view it mate.
Offered me £1500 less than it was advertised for even after he suggested we probably work to £500/£1000 per car margin.
Went away to discuss with his wife and called back with more questions.
1 Owner car - Whats it been used for.
Explained I sourced the car and never actually met the previous owner. Most likely a company car due to the maintenance record etc but can't really say much more would purely be speculating.
Unless I show him my purchase receipt ie bca invoice or some such thing he will not proceed. Fine, don't proceed.
Guy then says he is not happy with this and due to the amount he is spending will not proceed without me finding out exactly what is has been used for. I say unable to do that sorry I am happy to stand by the car. Check out our great reviews and you will see if you have a problem we will look after you.
At this point he suggests all of our 100plus reviews are written by the same person and his mate at Google has carried out research and confirms they are all from the same IP. A) b
ks B) Are you buying a car or carrying out a background check for me to marry your daughter C) you are now not buying a car from us. In other news someone bought a low cost car for £1250 and spent £800 getting the passenger front window fixed and sent me the bill with no authorisation. They then went on a rant and moan on our social media channels about us being a bunch of scumbags.
I also have had some sort of gangster on the forecourt trying to see if I will take a Rolex in part exchange against any 'low key runaround' as he is a bit 'hot' at the moment.
JimmyConwayNW said:
Here is an insight into an odd week I have had.
Had a customer out this week to visit. Came to view a used Audi A3. It has done 75k miles.
All he did the whole time he was here was moan about the high mileage on the car.
You chose to come and view it mate.
Offered me £1500 less than it was advertised for even after he suggested we probably work to £500/£1000 per car margin.
Went away to discuss with his wife and called back with more questions.
1 Owner car - Whats it been used for.
Explained I sourced the car and never actually met the previous owner. Most likely a company car due to the maintenance record etc but can't really say much more would purely be speculating.
Unless I show him my purchase receipt ie bca invoice or some such thing he will not proceed. Fine, don't proceed.
Guy then says he is not happy with this and due to the amount he is spending will not proceed without me finding out exactly what is has been used for. I say unable to do that sorry I am happy to stand by the car. Check out our great reviews and you will see if you have a problem we will look after you.
At this point he suggests all of our 100plus reviews are written by the same person and his mate at Google has carried out research and confirms they are all from the same IP. A) bks B) Are you buying a car or carrying out a background check for me to marry your daughter C) you are now not buying a car from us.
In other news someone bought a low cost car for £1250 and spent £800 getting the passenger front window fixed and sent me the bill with no authorisation. They then went on a rant and moan on our social media channels about us being a bunch of scumbags.
I also have had some sort of gangster on the forecourt trying to see if I will take a Rolex in part exchange against any 'low key runaround' as he is a bit 'hot' at the moment.
Jeez sounds like a proper character - did he end up buying the Audi after all?
I think i'd lose the will to live dealing with too many people like that.
Had a customer out this week to visit. Came to view a used Audi A3. It has done 75k miles.
All he did the whole time he was here was moan about the high mileage on the car.
You chose to come and view it mate.
Offered me £1500 less than it was advertised for even after he suggested we probably work to £500/£1000 per car margin.
Went away to discuss with his wife and called back with more questions.
1 Owner car - Whats it been used for.
Explained I sourced the car and never actually met the previous owner. Most likely a company car due to the maintenance record etc but can't really say much more would purely be speculating.
Unless I show him my purchase receipt ie bca invoice or some such thing he will not proceed. Fine, don't proceed.
Guy then says he is not happy with this and due to the amount he is spending will not proceed without me finding out exactly what is has been used for. I say unable to do that sorry I am happy to stand by the car. Check out our great reviews and you will see if you have a problem we will look after you.
At this point he suggests all of our 100plus reviews are written by the same person and his mate at Google has carried out research and confirms they are all from the same IP. A) b
ks B) Are you buying a car or carrying out a background check for me to marry your daughter C) you are now not buying a car from us. In other news someone bought a low cost car for £1250 and spent £800 getting the passenger front window fixed and sent me the bill with no authorisation. They then went on a rant and moan on our social media channels about us being a bunch of scumbags.
I also have had some sort of gangster on the forecourt trying to see if I will take a Rolex in part exchange against any 'low key runaround' as he is a bit 'hot' at the moment.
Jeez sounds like a proper character - did he end up buying the Audi after all?
I think i'd lose the will to live dealing with too many people like that.
There are some hard work people out there, it makes you wonder how they ever make a decision in life.
Our sister branch had one recently on a 4 yo Captur auto with approx 40,000 miles, the guy looking at it was sending huge emails back and forth about certain issues that he thinks these cars have and can we guarantee this one won't have these issues, etc, the sales director got involved as this was going on daily for a week.
The guy also wanted a 2 hour test drive, he'd already driven it, he got the hump as we said no because it would be on trade plates and would need a member of staff on the test drive, which we weren't prepared to do.
I'm amazed the guy wanted the car because it sounded as though he'd done so much research he'd actually scared himself about any potential issues, he basically wanted us to guarantee that it wouldn't go wrong, which you can't do.
My sales director was just about to email him to say that we weren't prepared to sell him the car and someone came in, drove it and bought it there and then.
If that guy had bought it he would have been a massive thorn in our side; every tiny issue, he would have been on the phone or on the doorstep.
Our sister branch had one recently on a 4 yo Captur auto with approx 40,000 miles, the guy looking at it was sending huge emails back and forth about certain issues that he thinks these cars have and can we guarantee this one won't have these issues, etc, the sales director got involved as this was going on daily for a week.
The guy also wanted a 2 hour test drive, he'd already driven it, he got the hump as we said no because it would be on trade plates and would need a member of staff on the test drive, which we weren't prepared to do.
I'm amazed the guy wanted the car because it sounded as though he'd done so much research he'd actually scared himself about any potential issues, he basically wanted us to guarantee that it wouldn't go wrong, which you can't do.
My sales director was just about to email him to say that we weren't prepared to sell him the car and someone came in, drove it and bought it there and then.
If that guy had bought it he would have been a massive thorn in our side; every tiny issue, he would have been on the phone or on the doorstep.
JimmyConwayNW said:
Here is an insight into an odd week I have had.
Had a customer out this week to visit. Came to view a used Audi A3. It has done 75k miles.
All he did the whole time he was here was moan about the high mileage on the car.
You chose to come and view it mate.
Offered me £1500 less than it was advertised for even after he suggested we probably work to £500/£1000 per car margin.
Went away to discuss with his wife and called back with more questions.
1 Owner car - Whats it been used for.
Explained I sourced the car and never actually met the previous owner. Most likely a company car due to the maintenance record etc but can't really say much more would purely be speculating.
Unless I show him my purchase receipt ie bca invoice or some such thing he will not proceed. Fine, don't proceed.
Guy then says he is not happy with this and due to the amount he is spending will not proceed without me finding out exactly what is has been used for. I say unable to do that sorry I am happy to stand by the car. Check out our great reviews and you will see if you have a problem we will look after you.
At this point he suggests all of our 100plus reviews are written by the same person and his mate at Google has carried out research and confirms they are all from the same IP. A) bks B) Are you buying a car or carrying out a background check for me to marry your daughter C) you are now not buying a car from us.
In other news someone bought a low cost car for £1250 and spent £800 getting the passenger front window fixed and sent me the bill with no authorisation. They then went on a rant and moan on our social media channels about us being a bunch of scumbags.
I also have had some sort of gangster on the forecourt trying to see if I will take a Rolex in part exchange against any 'low key runaround' as he is a bit 'hot' at the moment.
Your very close to me. Thought you were in a dodgier area from the post! Had a customer out this week to visit. Came to view a used Audi A3. It has done 75k miles.
All he did the whole time he was here was moan about the high mileage on the car.
You chose to come and view it mate.
Offered me £1500 less than it was advertised for even after he suggested we probably work to £500/£1000 per car margin.
Went away to discuss with his wife and called back with more questions.
1 Owner car - Whats it been used for.
Explained I sourced the car and never actually met the previous owner. Most likely a company car due to the maintenance record etc but can't really say much more would purely be speculating.
Unless I show him my purchase receipt ie bca invoice or some such thing he will not proceed. Fine, don't proceed.
Guy then says he is not happy with this and due to the amount he is spending will not proceed without me finding out exactly what is has been used for. I say unable to do that sorry I am happy to stand by the car. Check out our great reviews and you will see if you have a problem we will look after you.
At this point he suggests all of our 100plus reviews are written by the same person and his mate at Google has carried out research and confirms they are all from the same IP. A) b
ks B) Are you buying a car or carrying out a background check for me to marry your daughter C) you are now not buying a car from us. In other news someone bought a low cost car for £1250 and spent £800 getting the passenger front window fixed and sent me the bill with no authorisation. They then went on a rant and moan on our social media channels about us being a bunch of scumbags.
I also have had some sort of gangster on the forecourt trying to see if I will take a Rolex in part exchange against any 'low key runaround' as he is a bit 'hot' at the moment.
In the past I've been hung up on 'what the car has been used for' but I've done the checks myself without asking the selling dealer for any info.
With the Advent of reviews and social media now I can see alot of punters using it to blackmail then 'punish' for their own Idiocracy. Idiots.
Dan W. said:
Maybe some customers could answer this
What do they prefer their salesman to wear.
a nice suit... or shirt and tie.. or some places are quite casual with company polo shirt and jumper.
where I work its shirt and tie but we have our own sweater plain black. last 2 garages where I have worked customers have said they prefer a more casual looking sales staff as opposed to the fancy suits.
Views ?
No need for a suit but then I suppose you don't want to look like a coach driver like these guys:What do they prefer their salesman to wear.
a nice suit... or shirt and tie.. or some places are quite casual with company polo shirt and jumper.
where I work its shirt and tie but we have our own sweater plain black. last 2 garages where I have worked customers have said they prefer a more casual looking sales staff as opposed to the fancy suits.
Views ?
I think this lot have it about right, but then they're across the pond so some translation needed:
jamei303 said:
No need for a suit but then I suppose you don't want to look like a coach driver like these guys:
I think this lot have it about right, but then they're across the pond so some translation needed:
Haha motorpoint, they look gormless in that uniform. I think this lot have it about right, but then they're across the pond so some translation needed:
the others look much happier, not feeling the beige trousers though but they clearly bring joy !!
jamei303 said:
I think this lot have it about right, but then they're across the pond so some translation needed:
Seriously? No problem with chinos. No problem with branded shirts (although I would prefer to see a smart shirt under a jumper) but would it kill them to buy clothes that actually fitted them and had seen an iron some time this month??Gassing Station | General Gassing | Top of Page | What's New | My Stuff