Ask a car salesman anything...anything at all.
Discussion
Flibble said:
HTP99 said:
Another who looked worried when she saw that her first payment was in a month and asked if it could be 2 months as she need 2 months to save up the first payment.
that's definitely a bit special. I assume you didn't sell her a car? ChevronB19 said:
Any number plate cock ups? The one and only new car I bought was delivered with the wrong plate (one letter out compared to V5). I didn’t realise for a couple of days, and they were very apologetic. I guess I was technically uninsured for that period, but it was just a mistake.
Its happened in places I've worked twice in 20 + years and god knows how many thousands of vehicles. It's a rare occurrence thankfully
Only one incident where an L was put in place of a K, it wasn’t noticed until the 1st service a year later. Amazing how it was never noticed by an ANPR or something as it wasn’t a legit numberplate.
Apart from that one of my colleagues has had the wrong plates put on 2 cars, both the same colour but of slightly differing specs, he didn’t notice and neither did the first customer, the second customer later that day did and panic kicked in, luckily the first customer had just driven it home, so a quick dash to collect that car and drop off the correct one (and swap plates) and off they all went.
Apart from that one of my colleagues has had the wrong plates put on 2 cars, both the same colour but of slightly differing specs, he didn’t notice and neither did the first customer, the second customer later that day did and panic kicked in, luckily the first customer had just driven it home, so a quick dash to collect that car and drop off the correct one (and swap plates) and off they all went.
BFleming said:
Fast Bug said:
I think you can check how much VED is on the DVLA website, you just need the reg number
Unfortunately not - you need the V5 document number. Bizarre, isn't it?I tested it with "TAX 1" which is on a newish Tesla Model S private hire car around Edinburgh.
HTP99 said:
We had a guy last year who came in for a PCP re-newel, however when putting his car details in for a settlement figure, there was no figure and no agreement, he bought the car from us 3 or so years prior so we know that there was finance on the car. After a bit of telephoning, it transpired that he had been defaulting on his agreement for quite sometime, letters had been sent out, phone calls had been ignored and he was now at repossession stage; the agreement had been closed and passed to the debt recovery department. We told him this, he looked surprised, we sent him on his way and told him that the process had been put in place to have his car re-possessed.
We had one once whereby within a couple of minutes of submitting the proposal, our account manager was on the phone to our DP telling him not to let that car leave the site and to take the key from the customer. Awks. 
Referral (to underwriters for manual checking and subsequent approval) rate was around 10% and decline rate around half that. Many helpfully hand raise with their opening gambit being "can I get finance?" as they know they're a bit wonky, so to dispense with unnecessary time-wasting for either party, submit a proposal first and if approved, carry on with the rest of the process, usually easy enough to adjust figures/terms/specs once the acceptance is in place.
Edited by 4941cc on Sunday 21st July 10:15
Joey Deacon said:
. I am just curious about the average car buyer, do they literally pay full price for the first car they test drive?
Used cars here we probably discount one or 2 per month, on stuff we are glad to see the back of. The vast majority of buyers nowadays do buy the first car they see so long as its in fair condition. They do a lot of research at home and know what they are coming to see. They know what they want and are much more informed than they were previously.Blakewater said:
Do you ever have to deal with complaints from people unhappy about the fallout from missed payments? People claiming they've been mistreated or mis-sold finance, or is all that dealt with by the finance company?
I used to have an internal chuckle when customers who had vehicle-related issues would threaten to stop making their payments, the dealer has of course already been fully paid for the car so the only person they would harm is themselves.I had one customer who actually did it due to an ongoing issue with a Saxo VTS (it was over ten years ago), all that happened was the car was auctioned off and the customer destroyed his credit profile.
talksthetorque said:
4941cc said:
We had one once whereby within a couple of minutes of submitting the proposal, our account manager was on the phone to our DP telling him not to let that car leave the site and to take the key from the customer. Awks.
Did you get the sale of the new one? syl said:
What proportion of PCP deals that are currently ending these days do you take as a trade-in, and what proportion do you tell the customer just to hand-back (as there is no equity)?
Very good question.I'm interested to hear the answer as many years ago when PCP was in it's infancy I overheard many a sales person say.
"It'll be worth more than the final payment, you can use the equity as your next deposit"
The next PPI scandal to feed the lawyers?????
Trevor555 said:
Very good question.
I'm interested to hear the answer as many years ago when PCP was in it's infancy I overheard many a sales person say.
"It'll be worth more than the final payment, you can use the equity as your next deposit"
The next PPI scandal to feed the lawyers?????
A lot of PCP final payments were calculated to be worth less than the estimated value, partly to protect the finance company and partly to make it easier/more tempting to take out a PCP on a fresh car at the end of the term.I'm interested to hear the answer as many years ago when PCP was in it's infancy I overheard many a sales person say.
"It'll be worth more than the final payment, you can use the equity as your next deposit"
The next PPI scandal to feed the lawyers?????
Trevor555 said:
syl said:
What proportion of PCP deals that are currently ending these days do you take as a trade-in, and what proportion do you tell the customer just to hand-back (as there is no equity)?
Very good question.I'm interested to hear the answer as many years ago when PCP was in it's infancy I overheard many a sales person say.
"It'll be worth more than the final payment, you can use the equity as your next deposit"
The next PPI scandal to feed the lawyers?????
Hard to imagine the scandal aspect given how many bits of paperwork and for the last few years spoken parts that must be given before a customer signs an agreement.
Pre-Contract Information, Standard European Consumer Credit Information, Adequate Explanations and so on. All of this has changed markedly in the last decade.
However, I acknowledge that PCP has been with us for twice that long, roughly and historic agreements could come under scrutiny.
What I do know is that if PCP is abolished, the automotive landscape will rapidly shift to something resembling the early-mid '90s again, a resurgence in popularity of volume brands, the Mondeo replacing the ubiquitous 3 Series etc.
Of course the premium brands now selling volume numbers won't want that to happen - hence a shift to personal leasing in recent years...
Why on earth would be PCP be abolished? Other than the minority on here who think it’s the root of all evil?
The FCA is concerned about there being undue incentives to sell the product but that’s it. Much of politicians and regulators time is spent in finding ways of making affordable credit available to the masses who need it (one reason why the BoE is keen to encourage the rise of alternative finance). It would be ridiculous for them to ban PCP
You can disagree if you like. But you’re wrong
The FCA is concerned about there being undue incentives to sell the product but that’s it. Much of politicians and regulators time is spent in finding ways of making affordable credit available to the masses who need it (one reason why the BoE is keen to encourage the rise of alternative finance). It would be ridiculous for them to ban PCP
You can disagree if you like. But you’re wrong
Gassing Station | General Gassing | Top of Page | What's New | My Stuff