Ask a Service Manager anything...anything at all.

[The Mad Monk]

lee_fr200 said:

I'd happily discuss anything over private message not putting anything on pistonheads public ally apart from a ph snitch bh member tracked down the garage and went to them with screenshots of my post!

I've done as I said I removed the post and apologised

End discussion

Why did you post it in the first place?

[techguyone]

Why not - assuming its the truth and not libellous, wouldn't you want to know if somewhere is shocking - like that. Butthurt uncle or no, if it's true it's true, what's the issue.

[PositronicRay]

The Mad Monk said:

lee_fr200 said:

I'd happily discuss anything over private message not putting anything on pistonheads public ally apart from a ph snitch bh member tracked down the garage and went to them with screenshots of my post!

I've done as I said I removed the post and apologised

End discussion

Why did you post it in the first place?

Because thinks it's a little private club not a public forum.

Many people aren't too bright.

[Eyersey1234]

caryleighton said:

Best I've had - taking my VW Lupo for an MOT

Service advisor - the car has passed sir, however we would recommend you look at getting your air conditioning serviced soon

Me - that would be a valid point, IF the car had air conditioning

Cue red face from service advisor

I had something similar in a Ford dealer once when taking my car for service, when I queried why they had quoted for it I got all the waffle about how vital air con services are, I then pointed out it doesn't have air con, to be told well we weren't sure. Lol

[Rat_Fink_67]

To be fair to service advisors, they don't have time to sit and go through the build spec for every car that's booked in, they're just pressured from the top to sell every "add on" or service plan they can.

[PositronicRay]

Rat_Fink_67 said:

To be fair to service advisors, they don't have time to sit and go through the build spec for every car that's booked in, they're just pressured from the top to sell every "add on" or service plan they can.

This is the worrying thing, they should know! We've heard of cambelt changes recommended for cam chan cars, brake pad changes for cars that had brakes changed a few hundred miles ago by the same dealer. How the hell are we supposed to know if that oil leak or wiper blade really does need attending to.

If you think that's bad try working in the sales dept,service see them as a cash cow, particularly @ month end when they're a hr's short of target.

[Stormfly1985]

lee_fr200 said:

I'd happily discuss anything over private message not putting anything on pistonheads public ally apart from a ph snitch bh member tracked down the garage and went to them with screenshots of my post!

I've done as I said I removed the post and apologised

End discussion

Why did you change your username to Ghost83?

[techguyone]

Why are a lot of ppl singling out the guy for having the honesty to comment on a dodgy garage? Do you all work for said garage?

He's said his piece, got into st for it by butthurt uncle, what more business is it of anyone? stop hounding him.

[The Mad Monk]

techguyone said:

Why are a lot of ppl singling out the guy for having the honesty to comment on a dodgy garage? Do you all work for said garage?

He's said his piece, got into st for it by butthurt uncle, what more business is it of anyone? stop hounding him.

Hounding him?

All he has to do is stop clicking on this thread!

It either is, or isn't, rocket science.

[Sheepshanks]

Just to pick up on the car salesman subtly fishing for tips on behalf of all cars salespeople on a the other thread, do many customers on the service side tip, or leave a bottle etc?

I saw someone doing it in the Merc dealer I used to use - must admit it had never occurred to me before. Wondering if I need to drop something in to my indie at Christmas.

[HTP99]

Sheepshanks said:

Just to pick up on the car salesman subtly fishing for tips on behalf of all cars salespeople on a the other thread, do many customers on the service side tip, or leave a bottle etc?

I saw someone doing it in the Merc dealer I used to use - must admit it had never occurred to me before. Wondering is I need to drop something in to my indie at Christmas.

Yep, we get biscuits mainly and around Christmas, the odd chocolate selection box or tub.

[HumanDoing]

Completely out of control thread. I had some berk recently trying to hunt me down by goading me in to giving out private details in a ridiculously transparent attempt to attack me - wonder what goes through some people's heads on here.

[nickfrog]

HumanDoing said:

I had some berk recently trying to hunt me down by goading me in to giving out private details in a ridiculously transparent attempt to attack me - wonder what goes through some people's heads on here.

Indeed, sounds scary. You need to report that kind of stuff though HD.

[PositronicRay]

HTP99 said:

Sheepshanks said:

Just to pick up on the car salesman subtly fishing for tips on behalf of all cars salespeople on a the other thread, do many customers on the service side tip, or leave a bottle etc?

I saw someone doing it in the Merc dealer I used to use - must admit it had never occurred to me before. Wondering is I need to drop something in to my indie at Christmas.

Yep, we get biscuits mainly and around Christmas, the odd chocolate selection box or tub.

A slab of beer gets you remembered when a favour is due. One lady used to bring in piles of cheese, she was very popular.

Edited by PositronicRay on Thursday 2nd November 12:11

[HumanDoing]

nickfrog said:

Indeed, sounds scary. You need to report that kind of stuff though HD.

Isn't it interesting that wherever I post, suddenly you show up shouting the odds. The only way you could possibly be so quick to respond to everything I post is either:

a) You have my profile as your home page on your web browser
b) You've programmed an Alexa/Siri device to immediately notify you every time I post something and you drop whatever you're doing to rush online and retort or
c) You actually pay an employee to monitor my actions and alert you when I post.

We've seen definitive evidence on here that people are quite happy to go out of their way to take this to 'the real world' and stir up unnecessary problems, causing damage, wrecking livelihoods, ruining lives. Yet you were among the group before egging me on to say exactly where and when I was going to be test driving a car and ridiculing me when I refused to disclose such information.

[ghost83]

And deleted that reply as in the 20 mins since I posted it I've just had a phone call off my father so someone's watching what's posted!

[Richard-390a0]

Sheepshanks said:

Just to pick up on the car salesman subtly fishing for tips on behalf of all cars salespeople on a the other thread, do many customers on the service side tip, or leave a bottle etc?

I saw someone doing it in the Merc dealer I used to use - must admit it had never occurred to me before. Wondering if I need to drop something in to my indie at Christmas.

TBH with my experience of dealers I wouldn't bother as it never gets to the intended recipients... It goes into the service managers office never to be seen again at least not by anyone else in the service dept (disgruntled former techie speaking, now working somewhere else where tipping isn't accepted as it's seen as a form of bribery even when not intended as such... Never got it before so don't feel like I'm missing out now lol).

[HTP99]

Richard-390a0 said:

Sheepshanks said:

Just to pick up on the car salesman subtly fishing for tips on behalf of all cars salespeople on a the other thread, do many customers on the service side tip, or leave a bottle etc?

I saw someone doing it in the Merc dealer I used to use - must admit it had never occurred to me before. Wondering if I need to drop something in to my indie at Christmas.

TBH with my experience of dealers I wouldn't bother as it never gets to the intended recipients... It goes into the service managers office never to be seen again at least not by anyone else in the service dept (disgruntled former techie speaking, now working somewhere else where tipping isn't accepted as it's seen as a form of bribery even when not intended as such... Never got it before so don't feel like I'm missing out now lol).

Everyone who works here has a crack at the biscuits or chocolates, sales, service, parts and techies.

[nickfrog]

HumanDoing said:

nickfrog said:

Indeed, sounds scary. You need to report that kind of stuff though HD.

Isn't it interesting that wherever I post, suddenly you show up shouting the odds. The only way you could possibly be so quick to respond to everything I post is either:

a) You have my profile as your home page on your web browser
b) You've programmed an Alexa/Siri device to immediately notify you every time I post something and you drop whatever you're doing to rush online and retort or
c) You actually pay an employee to monitor my actions and alert you when I post.

Except I have been following this thread way before you posted. I think you're probably flattering yourself a little.

HumanDoing said:

egging me on to say exactly where and when I was going to be test driving a car and ridiculing me when I refused to disclose such information.

I haven't. You got me confused with someone else I think. If not, feel free to quote me. Thx. N.

And please report this asap :

HumanDoing said:

I had some berk recently trying to hunt me down by goading me in to giving out private details in a ridiculously transparent attempt to attack me - wonder what goes through some people's heads on here.

Edited by nickfrog on Thursday 2nd November 15:31

[Countdown]

What's the most "profitable" job from a service point of view? i.e. what earns you the most money for the least hassle?