Kia 7 Year Warranty Problems
Discussion
Sheepshanks said:
OP says it was refused by both the dealer and KIA. Sounds like they didn't ask in the first instance but anyway they should fight the customers corner.
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The parts costs on the KIA was probably neither here nor there - the dealer could have done the decent thing if they'd wanted to. But they didn't.
Indeed. There's a habit displayed by too many people in here and in general in that they think that a dealership with a manufacturer's name over the door is the embodiment of that manufacturer, like in another thread about MOT's where someone came out with the phrase 'my last seven MOTs were carried out by BMW' whereas what he meant was they were carried out by a VOSA approved tester working for a company that carried a BMW franchise.<snip>
The parts costs on the KIA was probably neither here nor there - the dealer could have done the decent thing if they'd wanted to. But they didn't.
It's a misconception held to the point of denial.
Vee said:
r11co said:
Vee said:
KIA dealers in N/NW London are rubbish.
Rubbish dealer does not equate to rubbish car.Sounds like all the issues were being covered by the warranty but the dealer service was slow. Taints your experience of the marque but perhaps you should pen a letter to KIA UK about the issues instead of just moaning on a forum about it, because crap dealers get their arses kicked - sometimes to the point of losing their franchise if they aren't meeting customer satisfaction levels.
Well done on the know it all assumption.
I specifically said that dealers around me were rubbish so having the security of a 7 year warranty was useless on what, in my experience, WAS a rubbish car that went wrong so often.
We got KIA UK involved via Twitter as approaching them direct didn't work.
It took 5 weeks for them to replace a diff which pissed all it's fluid out at <30k miles - that is after waiting 2 weeks for them to even look at it.
Cheap car, cheap parts, goes wrong more frequently, dealers too busy fixing them = pissed off customer.
Dealer prices were not cheap either, for example a £400+vat quote for front disks and pads - local independent did it for £300 all in.
When i picked the car up, I was charged £303. And they washed it. And updated the sat nav maps.
Can't grumble.
Beats the s
t out of Mercedes service that I used previously. FamousPheasant said:
Update:
Credit where credit is due, Kia have agreed to replace under warranty which is a result. So well done Kia for coming through in the end.
It's a shame they didn't just do it in the first instance but the outcome is the same. It does make you wonder how many people would have conceded without protest, judging by some of the responses here it would have been quite a few.
Well done OP, it’s not your mum’s fault that Kia have scrimped on their durability testing, the fact that the dealer told you it’s common in the area is tantamount to admitting the parts are underspecified or poor quality tooCredit where credit is due, Kia have agreed to replace under warranty which is a result. So well done Kia for coming through in the end.
It's a shame they didn't just do it in the first instance but the outcome is the same. It does make you wonder how many people would have conceded without protest, judging by some of the responses here it would have been quite a few.
17k for ball joints is a shocker, I’d expect a set of ARB drop links on a Lotus to last longer than that and I had a few sets of those replaced under warranty no questions asked!
The Wookie said:
17k for ball joints is a shocker!
I'm curious - I am assuming by 'ball joint' the OP really means track-rod end? It isn't a complex double-wishbone setup so I can't think where else a ball joint would be used other than perhaps the ARB drop-links?
In that context (and bearing in mind what I said earlier about Edinburgh roads and cobbles) is 17k really that shocking?
Krikkit said:
I think 17k miles for OEM ball joints to be worn out is a bit poor, even on Edinburgh's roads.
Depends friend of mine owned a few new honda Jazz cars and regululary drove on Edinburgh cobbles at normal 30mph speedd. Her car(s) always rattled. Whereas when in Edinburgh I'd crawl and wince on the same roads..Drivers behind me would I imagine be annoyed.. I'm with Kia on this.Making assumptions but Kia can't be expected to pay out for an individual's driving style.
Where do you draw the line?
Edited by Sa Calobra on Thursday 30th November 12:41
r11co said:
In that context (and bearing in mind what I said earlier about Edinburgh roads and cobbles) is 17k really that shocking?
No. When I lived in Edinburgh I'm sure I once got ~4K to a lower ball joint. Yes it was a cheap pattern part, and yes I was driving with zero mechanical sympathy, but it's proof of the failure rate of cheap components in some circumstances. As I said before, a Kia is a cheap car, made from cheap parts. Most budget cars go through consumables at a greater rate for this reason, and the warranty doesn't cover these parts. This isn't rocket science.
I really don't understand what the fuss is about personally.
r11co said:
I'm curious - I am assuming by 'ball joint' the OP really means track-rod end? It isn't a complex double-wishbone setup so I can't think where else a ball joint would be used other than perhaps the ARB drop-links?
There'll be a ball joint on the lower wishbone where it attaches to the back of the wheel hub.Pica-Pica said:
kambites said:
I doubt there's a mainstream manufacturer in the world that will inspect suspension consumables to try to work out whether they've failed due to a manufacturing defect or abuse. Even on much more expensive componants like clutches, it's often a chore to get them properly checked if they fail early.
So all those parts recall centres and meetings with the chief engineer, and part redesigns I took part in were a sham?Sheepshanks said:
There'll be a ball joint on the lower wishbone where it attaches to the back of the wheel hub.
54530C...
I'm still curious to know if it was this part that allegedly failed the MOT test. TBH I am sceptical as 'ball-joint' is a vague term and about as meaningful as 'bolt' in this context.
r11co said:
54530C...
I did wonder if the ball-joint could be replaced on its own and it looks like it could. In which case the parts cost should have been negligible and removal and refitting pretty easy on a newish car in a workshop (as opposed to doing on an old car on your drive).r11co said:
I'm curious - I am assuming by 'ball joint' the OP really means track-rod end? It isn't a complex double-wishbone setup so I can't think where else a ball joint would be used other than perhaps the ARB drop-links?
Probably that is what the dealer described to the OP.If the dealer says 'track rod' the OP is hardly going to change it to 'ball joint'.
What was I saying about rubbish dealers ?
As an aside, from what I recall only the smaller inside streets in Edinburgh are cobbled - to do 17k miles on those would take quite some time !
Sheepshanks said:
I did wonder if the ball-joint could be replaced on its own and it looks like it could. In which case the parts cost should have been negligible and removal and refitting pretty easy on a newish car in a workshop (as opposed to doing on an old car on your drive).
http://www.mister-auto.co.uk/en/ball-joint/kia-rio-iii-ub-1-4-crdi-90hp_v11036_g2462.htmlIn the air, and wheel off. Split the joint. Remove circlip. Press old joint out, press new one in. Circlip on, hub on, wheel on. Repeat on other side. Drop off ramp.
£10 each for Febi, an hour or so all in.
Sheepshanks said:
itcaptainslow said:
How on earth could they do that when it’s Kia, the manufacturer, not willing to cover the issue under warranty? How does it make good business sense for the dealer to perform work they’re not sure they’ll get paid for?
OP says it was refused by both the dealer and Kia. Sounds like they didn't ask in the first instance but anyway they should fight the customers corner.Wife had a Honda Jazz with rusty rear brake discs - they all did it as there's so little braking on the rear. I mentioned it at the 3yr service wondering if they could be skimmed. When I picked the car up the dealer had changed them. Honda covered the parts and the dealer covered the labour. Customer delighted. Buys another Honda.
The parts costs on the Kia was probably neither here nor there - the dealer could have done the decent thing if they'd wanted to. But they didn't.
Customer phones customer services (the public side, not the dealer side-there are usually two different teams), makes noise, customer services cover it. Customer then calls dealer a cock whereas in fact it’s the manufacturer’s different departments that made the dealer look a complete tube.
You’ll probably find there was a TSB on your Jazz (as they “all do it”) which authorised the dealer to replace the discs & pads under warranty without quibble. Handy when it goes like that, both for dealer and customer. Certain manufacturers are better than others for things like that.
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