Kia 7 Year Warranty Problems
Discussion
Seems very unreasonable at 17K Miles.
I had a 2008 Ceed Diesel. Very competent 17k/Year Commuter.
Damaged one of the Washer Jets trying to adjust it. Replaced under Warranty at around 3 Years old.
Failed MOT on a Drop Link and Wheel Bearing. Replaced under Warranty at 70K 5 Years old.
Climate Blend Door Motor failed just out of Warranty 101K (6 Years 11 Months old). Fixed myself with Genuine Part from Ebay.
12.5K Servicing was around £200 at Kia.
The usual Main Dealer offer of £500 Disks and Pads. Changed myself.
Sold to a Colleague with 130K on. Confident it has plenty of life left.
I had a 2008 Ceed Diesel. Very competent 17k/Year Commuter.
Damaged one of the Washer Jets trying to adjust it. Replaced under Warranty at around 3 Years old.
Failed MOT on a Drop Link and Wheel Bearing. Replaced under Warranty at 70K 5 Years old.
Climate Blend Door Motor failed just out of Warranty 101K (6 Years 11 Months old). Fixed myself with Genuine Part from Ebay.
12.5K Servicing was around £200 at Kia.
The usual Main Dealer offer of £500 Disks and Pads. Changed myself.
Sold to a Colleague with 130K on. Confident it has plenty of life left.
MitchT said:
FamousPheasant said:
My mum has a 3 year old Kia Rio that has just failed it's first MOT due to excessive wear of the lower suspension ball joints. The car has only done 17K miles in those 3 years ...
Clever use of wording there. Excessive wear implies abuse, but actually means something that's simply worn more than it should be given the amount of use it's had. They're basically saying "if our product is of inadequate quality, tough", which it clearly is to have failed after 17k miles. .It’s actually in the dealer’s interest to get the ball joint covered under warranty if they can (most manufacturer warranties specifically exclude them as wear & year unless manufacturing defect can be PROVEN). The dealer gets paid for the parts and labour by the manufacturer for doing the job and they have a happy customer. Win/win.
Unfortunately when the manufacturer says no the dealership takes the flak. This however is where a good relationship between the dealer & customer services comes in-several times when I was at Citroen I got borderline stuff covered because there was mutual trust between me at the guys at CUK and I believe the customer’s situation merited it.
You tend to find the cheaper brands don’t offer any goodwill with stuff out of warranty-Chevrolet were notorious for it. Pay peanuts, etc...
Update:
Credit where credit is due, Kia have agreed to replace under warranty which is a result. So well done Kia for coming through in the end.
It's a shame they didn't just do it in the first instance but the outcome is the same. It does make you wonder how many people would have conceded without protest, judging by some of the responses here it would have been quite a few.
Credit where credit is due, Kia have agreed to replace under warranty which is a result. So well done Kia for coming through in the end.
It's a shame they didn't just do it in the first instance but the outcome is the same. It does make you wonder how many people would have conceded without protest, judging by some of the responses here it would have been quite a few.
Toyoda said:
kambites said:
Kia and Hyundai both constantly come near the top of UK customer satisfaction surveys... I think their customers are getting exactly what they think they're getting.
Skoda always used to as well. Skinflints are pretty brand loyal. I doubt there's a mainstream manufacturer in the world that will inspect suspension consumables to try to work out whether they've failed due to a manufacturing defect or abuse. Even on much more expensive componants like clutches, it's often a chore to get them properly checked if they fail early.
[/quote]
So all those parts recall centres and meetings with the chief engineer, and part redesigns I took part in were a sham?
Tuesday...
FamousPheasant said:
Now here is the rub - Kia are refusing to cover this repair under warranty due to fair wear and tear as it is a "common problem due to the roads in Edinburgh". She has contacted Kia UK who have said the same. They haven't even offered a gesture of goodwill.
Yet before 9am, Thursday...FamousPheasant said:
Update:
Credit where credit is due, Kia have agreed to replace under warranty which is a result. So well done Kia for coming through in the end.
It's a shame they didn't just do it in the first instance but the outcome is the same. It does make you wonder how many people would have conceded without protest, judging by some of the responses here it would have been quite a few.
Sorry, we assumed that your mother had actually spoken to the dealer and Kia UK, who were refusing to accept the claim...Credit where credit is due, Kia have agreed to replace under warranty which is a result. So well done Kia for coming through in the end.
It's a shame they didn't just do it in the first instance but the outcome is the same. It does make you wonder how many people would have conceded without protest, judging by some of the responses here it would have been quite a few.
FamousPheasant said:
Update:
Credit where credit is due, Kia have agreed to replace under warranty which is a result. So well done Kia for coming through in the end.
It's a shame they didn't just do it in the first instance but the outcome is the same. It does make you wonder how many people would have conceded without protest, judging by some of the responses here it would have been quite a few.
Magic - sense seen Credit where credit is due, Kia have agreed to replace under warranty which is a result. So well done Kia for coming through in the end.
It's a shame they didn't just do it in the first instance but the outcome is the same. It does make you wonder how many people would have conceded without protest, judging by some of the responses here it would have been quite a few.
Prof Prolapse said:
So cheap cars are made from cheap parts which fail quicker.
Who knew?
This.Who knew?
Bought an ex demo Sportage for my mother in law.
KIA dealers in N/NW London are rubbish.
Booking times are ALWAYS 2-3 weeks and they won't tell you what needs to be serviced so you cannot get it done elsewhere.
Every time it goes wrong you wait 2-3 weeks for them to even take it in, and another week for even the most minor thing for it to be repaired.
7 year warranty is no good if the car is off the road 2--4 weeks each time something goes wrong - which is often.
We had diffs fail, brake discs lasting <20k miles in London traffic, failed satnav, suspension arm cracked, etc.
Finally bailed out last week to WBAC.
Vee said:
Prof Prolapse said:
So cheap cars are made from cheap parts which fail quicker.
Who knew?
This.Who knew?
Bought an ex demo Sportage for my mother in law.
KIA dealers in N/NW London are rubbish.
Booking times are ALWAYS 2-3 weeks and they won't tell you what needs to be serviced so you cannot get it done elsewhere.
Every time it goes wrong you wait 2-3 weeks for them to even take it in, and another week for even the most minor thing for it to be repaired.
7 year warranty is no good if the car is off the road 2--4 weeks each time something goes wrong - which is often.
We had diffs fail, brake discs lasting <20k miles in London traffic, failed satnav, suspension arm cracked, etc.
Finally bailed out last week to WBAC.
The dealers have been so good with me and my works car that Mrs OB now has a Sportage. Services have always come in cheaper than quoted, warranty work done without argument - to the point they repaired some accident damage under warranty. My car cost less than 2 years depreciation on a similar spec'd Audi (estate, heated seats, leather, nav, self parking, keyless etc), and will have a warranty until I've pretty much killed it and earned every penny I can with it.
It's anonymous, cheap and cheerful but then it's not pretending to be anything else. As a white good, it is first class.
TooMany2cvs said:
Sorry, we assumed that your mother had actually spoken to the dealer and Kia UK, who were refusing to accept the claim...
Simple timeline for you. Car fails MOT on Tuesday, warranty repair refused. Complaint made to both dealer and Kia same day. Both resolutely refuse to budge. First post goes up on PH.Wednesday morning more calls made - my mum can't be without her car so wants a prompt resolution. Kia concede by the end of the day.
All in all a quick turnaround for the problem.
As with most things like this it just depends who you get dealing with the issue. As made evident by the replies here, some people can be more sympathetic than others.
A good lesson to those who would have accepted the first stance by kia and paid up.
Vee said:
KIA dealers in N/NW London are rubbish.
Rubbish dealer does not equate to rubbish car.Sounds like all the issues were being covered by the warranty but the dealer service was slow. Taints your experience of the marque but perhaps you should pen a letter to KIA UK about the issues instead of just moaning on a forum about it, because crap dealers get their arses kicked - sometimes to the point of losing their franchise if they aren't meeting customer satisfaction levels.
FamousPheasant said:
As with most things like this it just depends who you get dealing with the issue. As made evident by the replies here, some people can be more sympathetic than others.
This. It made the difference between a £1200 bill for a new sat-nav compared to free repair plus free map (worth >£100) in one case!Edited by r11co on Thursday 30th November 10:21
FamousPheasant said:
A good lesson to those who would have accepted the first stance by kia and paid up.
The lesson to me would be to use a different dealer - one who has the customers interests at heart.I said in an earlier post they should have replaced them without even asking your Mum - that they made a drama out of it is not the peace-of-mind experience that you'd expect from a car with a 7 year warranty.
Sheepshanks said:
FamousPheasant said:
A good lesson to those who would have accepted the first stance by kia and paid up.
The lesson to me would be to use a different dealer - one who has the customers interests at heart.I said in an earlier post they should have replaced them without even asking your Mum - that they made a drama out of it is not the peace-of-mind experience that you'd expect from a car with a 7 year warranty.
Its the same with other marques. You can get one dealer who will try to avoid anything to do with warranty
Another who if it looks as if it has any semblance of being covered, does it without mentioning anything other than while it was in we replaced xxx under warranty for you
r11co said:
Vee said:
KIA dealers in N/NW London are rubbish.
Rubbish dealer does not equate to rubbish car.Sounds like all the issues were being covered by the warranty but the dealer service was slow. Taints your experience of the marque but perhaps you should pen a letter to KIA UK about the issues instead of just moaning on a forum about it, because crap dealers get their arses kicked - sometimes to the point of losing their franchise if they aren't meeting customer satisfaction levels.
I specifically said that dealers around me were rubbish so having the security of a 7 year warranty was useless on what, in my experience, WAS a rubbish car that went wrong so often.
We got KIA UK involved via Twitter as approaching them direct didn't work.
It took 5 weeks for them to replace a diff which pissed all it's fluid out at <30k miles - that is after waiting 2 weeks for them to even look at it.
Cheap car, cheap parts, goes wrong more frequently, dealers too busy fixing them = pissed off customer.
Dealer prices were not cheap either, for example a £400+vat quote for front disks and pads - local independent did it for £300 all in.
Edited by Vee on Thursday 30th November 12:31
Sheepshanks said:
FamousPheasant said:
A good lesson to those who would have accepted the first stance by kia and paid up.
The lesson to me would be to use a different dealer - one who has the customers interests at heart.I said in an earlier post they should have replaced them without even asking your Mum - that they made a drama out of it is not the peace-of-mind experience that you'd expect from a car with a 7 year warranty.
itcaptainslow said:
How on earth could they do that when it’s Kia, the manufacturer, not willing to cover the issue under warranty? How does it make good business sense for the dealer to perform work they’re not sure they’ll get paid for?
OP says it was refused by both the dealer and Kia. Sounds like they didn't ask in the first instance but anyway they should fight the customers corner.Wife had a Honda Jazz with rusty rear brake discs - they all did it as there's so little braking on the rear. I mentioned it at the 3yr service wondering if they could be skimmed. When I picked the car up the dealer had changed them. Honda covered the parts and the dealer covered the labour. Customer delighted. Buys another Honda.
The parts costs on the Kia was probably neither here nor there - the dealer could have done the decent thing if they'd wanted to. But they didn't.
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