Charge for a courtesy car when new car in for warrantee work
Discussion
boz1 said:
Monkeylegend said:
It seems some people like to abuse any privilege they get.
It's not a "privilege" - it's called service. If I'd paid £'00,000 for a car from a main dealer, I would expect it to work. If it's having a repair under warranty, that means something has broken relatively early in its life. That's poor and a free courtesy car is the minimum I would expect.
V10 SPM said:
There is a difference between taking your car in for a routine service and taking it in for a fault under warranty though. The latter deserves some goodwill such as a loan car.
What if they discover a warranty issue during a routine service, or the owner holds off having the repair until a service is due like I'm doing with a fault on my car. Who pays then?
strain said:
Vauxhall have never charged me, in warranty or standard repair work I have paid for.
Ford tried to charge me once but then refused as i was under 17, My fiesta was in for a replacement turbo under warranty, they where offering a 1.3 ka
I'm finding this to be more true. We take a mainstream car in for a service, the cost is minimal (£112) and we get a courtesy car, fast service (ready by lunch time) and the car washed and vac'ed. Mrs V.'s 7 year old Mitsubishi - we get a letter for a recall which explains Day 1: Car required, checked and the right parts ordered. Day 2 or 3. Day 3 or 4 parts fitted. Courtesy car throughout even though we were the third owner. I'm seriously considering Mitsubishi as one of our next cars.Ford tried to charge me once but then refused as i was under 17, My fiesta was in for a replacement turbo under warranty, they where offering a 1.3 ka
Take my parents Merc or BMW and it's a £500 minimum bill, no courtesy car, slow service and no wash/vac. Maybe premium cars are now the mainstream?
When I had my old lexus IS200 (the original one) which I bought at 4 yrs old I had a free CC the 3 times I had it serviced in Lexus Cardiff. I work in Swansea and the times wouldn't work out for me to drop off in the morning and pick up the same day, so each time I dropped it off the previous evening then pick up the next evening. One time when I picked the Cc up the fuel light was showing only a few miles remaining, but when I picked up car up they had replaced a couple of exhaust bolts as they were starting to rust, they waived the charge for them in lieu of the inconvenience I had from the empty Cc. My car always came back cleaned and VACd. I can only assume they would be just the same.with warranty work.
When my wife had her firsta it needed a new water pump after 6k miles, no courtesy car provided unless we paid. That and the general 'didnt give a sh*t' attitude in that dealer means I would never buy a car from there again and even soured the thought of another ford.
When my wife had her firsta it needed a new water pump after 6k miles, no courtesy car provided unless we paid. That and the general 'didnt give a sh*t' attitude in that dealer means I would never buy a car from there again and even soured the thought of another ford.
Dave Hedgehog said:
merc wont give you a 'free' car for servicing unless you have their prepay servicing plan ..
I've never paid for a courtesy car from the Merc dealer I use, although normally it goes on my insurance, which covers it automatically, to waive the excess. However last time they said they'd dropped the excess and they covered it. Brand new E350 too, and I was taking in a 10 year old C Class.
I bet dealers piss themselves laughing when people actually pay.
jonwm said:
E36GUY said:
p1stonhead said:
BMW do this too (£15 per day) but in the three times I have been given a car to date, no one actually bothered to collect any money for it.
Same at Mercedes for some reasonSame at Toyota - my car was in for a week for accident repair work and supplied me a courtesy car which they said would cost £10. But when I dropped it off, I just paid my excess fee and there was no mention for paying for the courtesy car.
JonChalk said:
Never paid for a courtesy car from my local Audi dealers for either service or warranty work - not even threatened, never mentioned.
It probably depends on the dealer. I decided not to proceed with recall fix, because Audi wanted £15 to cover excess for old lousy car. I think they put me on list of difficult customers, because next time I went there, everyone was very nice. Merc Epsom didn't charge me for courtesy car and didn't charge me excess fee when one car got damaged by the stone on M25. I was ready to pay, but they said not to worry about it. I think Brooklands charged me in past for insurance excess, can't remember. And VW Twickenham wanted £10 for insurance excess as well.
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