Faulty Car - Right to Reject
Discussion
Time to get real. Try your luck with the rejection route, it might work it might not.
Otherwise your going to have to get them to repair the faukts and then sell it private or trade it in, but prepared to lose 2 to 3 grand.
Next time test drive a car properly before you buy it. Life lesson learnt.
Otherwise your going to have to get them to repair the faukts and then sell it private or trade it in, but prepared to lose 2 to 3 grand.
Next time test drive a car properly before you buy it. Life lesson learnt.
Mexman said:
I think we all agree that the OP is looking for excuses to bail out of the car.
The manufacturer warranty is there for a reason,
The CRA law is there for a reason, but this isn't one of those reasons.
CRA does not cover buyer's remorse.
I hope you would agree that any sane person would expect the seat massager to be fixed under manufacturers warranty and that would be the end of the matter, whether new or used.
To simply want to reject the car for such a trivial thing, which may have even been caused by the OP messing around with the seat and has possibly tugged a cable or connection beneath it, is simply crazy and not the kind of person I would ever want the misfortune of having to engage in business with again.
A genuine fault, like the thing cutting out or not starting in the morning or any other myriad of faults, then fair enough.
But MPG and now a seat massager?, Sorry it's just excuses to shaft the dealer in this instance.
The fact that the OP now has the car up for sale himself, justifies this.
Here hereThe manufacturer warranty is there for a reason,
The CRA law is there for a reason, but this isn't one of those reasons.
CRA does not cover buyer's remorse.
I hope you would agree that any sane person would expect the seat massager to be fixed under manufacturers warranty and that would be the end of the matter, whether new or used.
To simply want to reject the car for such a trivial thing, which may have even been caused by the OP messing around with the seat and has possibly tugged a cable or connection beneath it, is simply crazy and not the kind of person I would ever want the misfortune of having to engage in business with again.
A genuine fault, like the thing cutting out or not starting in the morning or any other myriad of faults, then fair enough.
But MPG and now a seat massager?, Sorry it's just excuses to shaft the dealer in this instance.
The fact that the OP now has the car up for sale himself, justifies this.
Edited by Mexman on Sunday 22 July 17:09
So here ends this saga and I thought I'd leave this last little message in a bottle for anyone that should happen across this thread. I'll detail the timeline so that you can see what happened.
Wed 4th July - Took delivery of a Peugeot 5008
Fri 6th July - After driving for two days, got more than a little pissed at the actual MPG compared to the advertised. 65.7MPG on all of the Peugeot manuals, advertising and dealer advice. (49MPG or so according to a calculator buried on the Peugeot website).
Mon 9th July - Spoke to dealer and finance company about returning the car based on this discrepancy. They said not possible but I could back out of the finance during a cooling off period of 14 days from purchase date.
Wed 18th July - Decided to take advantage of cooling off period and just sell the car to clear finance with minimal interest accrued (£2.87 per day to be precise). Car up for sale and two buyers interested almost immediately.
Fri 20th July - Car develops a fault with electronics (massage seat, display console and also as a late discovery, the seat heater)
Mon 23rd July - Contacted consumer rights organisation and then on their advice, the finance company. Made it clear that I wanted to reject the car. Finance company immediately said yes and that I should take the car to the dealer to demonstrate the problems described. The finance company were on my side and recognised immediately my right to reject.
Tue 24th July - Left car back to dealer and showed them the problems. They immediately accepted the car back with very good grace and refunded all the money to the finance company on the same day. The deposit paid for the car will be partially refunded minus a fair use charge of approximately 45p per mile as per the consumer rights agreement 2015.
It's a weird little sequence of events and, I must admit, very fortuitous given that I no longer wanted to keep the car. This was an easy way out. It would have sold easily though as it is a sought after model and I had no worries at all in that respect. There was buyers remorse, but that stemmed from misleading advertising and my failure to do ALL of the required homework.
As soon as the fault developed, selling the car became a whole new ball game. I could have been held liable for the fault had it been fixed and re-appeared again when the new owner took possession. Something I did not want to have to deal with.
Someone suggested that I tampered with the car to break it and return it. That is so far off my radar (and in fact says more about how they think than how I think). I have no interest in appearing in court for fraud or criminal damage. The immediate problems and subsequent ones make that an extremely stupid path to tread (fines, jail, insurance companies, finance companies etc all asking you if you have ever been charged with any offences etc). NO ONE should do this.
I was just pure lucky that a fault developed and I took advantage of the 30 days to reject. It is possible and it is a very straightforward process. There is no need to prove anything other than the car has a fault.
Thanks for all the advice guys.
Wed 4th July - Took delivery of a Peugeot 5008
Fri 6th July - After driving for two days, got more than a little pissed at the actual MPG compared to the advertised. 65.7MPG on all of the Peugeot manuals, advertising and dealer advice. (49MPG or so according to a calculator buried on the Peugeot website).
Mon 9th July - Spoke to dealer and finance company about returning the car based on this discrepancy. They said not possible but I could back out of the finance during a cooling off period of 14 days from purchase date.
Wed 18th July - Decided to take advantage of cooling off period and just sell the car to clear finance with minimal interest accrued (£2.87 per day to be precise). Car up for sale and two buyers interested almost immediately.
Fri 20th July - Car develops a fault with electronics (massage seat, display console and also as a late discovery, the seat heater)
Mon 23rd July - Contacted consumer rights organisation and then on their advice, the finance company. Made it clear that I wanted to reject the car. Finance company immediately said yes and that I should take the car to the dealer to demonstrate the problems described. The finance company were on my side and recognised immediately my right to reject.
Tue 24th July - Left car back to dealer and showed them the problems. They immediately accepted the car back with very good grace and refunded all the money to the finance company on the same day. The deposit paid for the car will be partially refunded minus a fair use charge of approximately 45p per mile as per the consumer rights agreement 2015.
It's a weird little sequence of events and, I must admit, very fortuitous given that I no longer wanted to keep the car. This was an easy way out. It would have sold easily though as it is a sought after model and I had no worries at all in that respect. There was buyers remorse, but that stemmed from misleading advertising and my failure to do ALL of the required homework.
As soon as the fault developed, selling the car became a whole new ball game. I could have been held liable for the fault had it been fixed and re-appeared again when the new owner took possession. Something I did not want to have to deal with.
Someone suggested that I tampered with the car to break it and return it. That is so far off my radar (and in fact says more about how they think than how I think). I have no interest in appearing in court for fraud or criminal damage. The immediate problems and subsequent ones make that an extremely stupid path to tread (fines, jail, insurance companies, finance companies etc all asking you if you have ever been charged with any offences etc). NO ONE should do this.
I was just pure lucky that a fault developed and I took advantage of the 30 days to reject. It is possible and it is a very straightforward process. There is no need to prove anything other than the car has a fault.
Thanks for all the advice guys.
This was a bizarre thread to read. OP, just for future reference, NO modern cars do the MPG they claim. Not a single one.
Honest John have a "real MPG" register, where drivers can post their average MPG to be compared to the manufacturer's claim.
https://www.honestjohn.co.uk/real-mpg/
Honest John have a "real MPG" register, where drivers can post their average MPG to be compared to the manufacturer's claim.
https://www.honestjohn.co.uk/real-mpg/
I really wouldn't want to be a used car dealer these days. Must be tough dealing with customers like these.
Buyers remorse just means you find (create in some cases) a fault, any fault, then just walk away with your money back.
I get it that rejection is correct and fully justified if you cannot get major faults fixed after multiple attempts, but this just seems crazy to me.
Buyers remorse just means you find (create in some cases) a fault, any fault, then just walk away with your money back.
I get it that rejection is correct and fully justified if you cannot get major faults fixed after multiple attempts, but this just seems crazy to me.
Shrub said:
Alucidnation said:
Take the f
king thing back then.
You'll soon find out when you get there.
Here, will you come with me. I could do with someone like you to help convince them. "Here mate this things fking thing back then.You'll soon find out when you get there.
ked, fk you lot you bunch of s". I had made a packed lunch and everything.
DuraAce said:
Buyers remorse just means you find (create in some cases) a fault, any fault, then just walk away with your money back.
With modern electronic complexity, and rampant brochurewk fripperies, I wonder what percentage of 12mo+ cars, let alone 5yo+, have EVERY SINGLE feature working perfectly?This scenario will just end up increasing the price of used cars across the board.
All of these rejection cases end up costing the dealer and the finance companies money.
These crazy rejection laws now will just create costs that cannot possibly carry on being absorbed by dealers.
Prices will have to rise to cover this...
All of these rejection cases end up costing the dealer and the finance companies money.
These crazy rejection laws now will just create costs that cannot possibly carry on being absorbed by dealers.
Prices will have to rise to cover this...
TooMany2cvs said:
DuraAce said:
Buyers remorse just means you find (create in some cases) a fault, any fault, then just walk away with your money back.
With modern electronic complexity, and rampant brochurewk fripperies, I wonder what percentage of 12mo+ cars, let alone 5yo+, have EVERY SINGLE feature working perfectly?Usget said:
This was a bizarre thread to read. OP, just for future reference, NO modern cars do the MPG they claim. Not a single one.
Honest John have a "real MPG" register, where drivers can post their average MPG to be compared to the manufacturer's claim.
https://www.honestjohn.co.uk/real-mpg/
I've just been on and logged a few 100mpg claims for some cars I like, and some 20mpg claims for some cars I dont particularly care for. Honest John have a "real MPG" register, where drivers can post their average MPG to be compared to the manufacturer's claim.
https://www.honestjohn.co.uk/real-mpg/
Wooda80 said:
Usget said:
This was a bizarre thread to read. OP, just for future reference, NO modern cars do the MPG they claim. Not a single one.
Honest John have a "real MPG" register, where drivers can post their average MPG to be compared to the manufacturer's claim.
https://www.honestjohn.co.uk/real-mpg/
I've just been on and logged a few 100mpg claims for some cars I like, and some 20mpg claims for some cars I dont particularly care for. Honest John have a "real MPG" register, where drivers can post their average MPG to be compared to the manufacturer's claim.
https://www.honestjohn.co.uk/real-mpg/
TooMany2cvs said:
With modern electronic complexity, and rampant brochurewk fripperies, I wonder what percentage of 12mo+ cars, let alone 5yo+, have EVERY SINGLE feature working perfectly?
Well in my own personal experience, every single feature worked on my previous two company cars when I handed them back at 3 years old with 115k miles on the clock. k fripperies, I wonder what percentage of 12mo+ cars, let alone 5yo+, have EVERY SINGLE feature working perfectly?My current 2017 company car is 16 months old and has covered 34k miles. So far every single feature is still working.
BigBen said:
Wooda80 said:
Usget said:
This was a bizarre thread to read. OP, just for future reference, NO modern cars do the MPG they claim. Not a single one.
Honest John have a "real MPG" register, where drivers can post their average MPG to be compared to the manufacturer's claim.
https://www.honestjohn.co.uk/real-mpg/
I've just been on and logged a few 100mpg claims for some cars I like, and some 20mpg claims for some cars I dont particularly care for. Honest John have a "real MPG" register, where drivers can post their average MPG to be compared to the manufacturer's claim.
https://www.honestjohn.co.uk/real-mpg/
s!
That's genius!Shrub said:
I thought I'd leave this last little message in a bottle for anyone that should happen across this thread.......
“...... and wants to also be a tosser like me.”I am convinced that this was a lot trickier than you make it out to be, because otherwise, why create two topics on here?
All this is is a false last post to tell everyone you succeeded and were in the right all along.
What a s
t person.Mexman said:
This scenario will just end up increasing the price of used cars across the board.
All of these rejection cases end up costing the dealer and the finance companies money.
These crazy rejection laws now will just create costs that cannot possibly carry on being absorbed by dealers.
Prices will have to rise to cover this...
Crazy rejection laws? What do you think it is that prompted the powers that be to introduce these new consumer laws and why do you think car dealers as a business sector have such a poor reputation for customer service? All of these rejection cases end up costing the dealer and the finance companies money.
These crazy rejection laws now will just create costs that cannot possibly carry on being absorbed by dealers.
Prices will have to rise to cover this...
anonymous said:
[redacted]
I had one of those on a hired Megane in Portugal. It felt like I was being interfered with. Not good at 60, on the most dangerous roads in Europe!
Funny that using a mobile on the move is a no no, but a car clenching my buttocks is acceptable
Edited by anonymous-user on Wednesday 25th July 23:27
Where is this 30 days bit coming from? 30 days is way too long a period to notice/notify a fault and reject (or think about rejecting, which is what seems to be going on here).
A minor fault in a product is not grounds for rejection. It is a question of whether overall the item is satisfactory quality. However the right of rejection (if in the circumstances it exists) is lost if you do not reject. Giving the trader the opportunity to his a fault negates rejection.
You have t reject unequivocally.If,without prejudice, you then allow the trader the opportunity to try and fix the fault and he fails, you could have your right of rejection.
However, if you want a car buy a car.If you wanna massage seat buy a massage sear. Don't confuse the primary function of each!
Oh, and put things in writing. Forget telephone calls which are entirely deniable.
A minor fault in a product is not grounds for rejection. It is a question of whether overall the item is satisfactory quality. However the right of rejection (if in the circumstances it exists) is lost if you do not reject. Giving the trader the opportunity to his a fault negates rejection.
You have t reject unequivocally.If,without prejudice, you then allow the trader the opportunity to try and fix the fault and he fails, you could have your right of rejection.
However, if you want a car buy a car.If you wanna massage seat buy a massage sear. Don't confuse the primary function of each!
Oh, and put things in writing. Forget telephone calls which are entirely deniable.
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