Can't tax

[Weejackie]

Does anybody know why I can't tax my new car? Litterly bought it half hour ago.. I just got insurance onit but wen I try 2 tx it with my v5c/2 form its not letting me do it.. Any ideas please?

[anonymous-user]

Are you using the right number? If the V5 is not in your name you need to use the 12 digit one from the green new keeper supplement.
I've just taxed a new car this afternoon online using just that number, not even got the car yet, so it certainly does work (sometimes!)

[Weejackie]

I think I'm using the right number.. Is it the doc. Ref. No? Thanks for replaying

[Pica-Pica]

It is possible that it does not like, or alternatively perhaps needs, spaces.

[Weejackie]

Il try that and see if there's any change.. Thanx

[Cold]

12 digit ref number on the green V5C/2 New keeper supplement:

[FazerBoy]

Has it got a current MOT? If not you won’t be able to tax it...

[anonymous-user]

I had this same problem, the reason you cant tax it with the old v5 is that they have already issued a new number if the p/o did it online instead of through the post
if you ring up you will be able to tax it over the phone now rather than online.

[clayts450]

Or do it the old fashioned way and take the V5 slip into the Post Office and either pay in full or set up a direct debit.

I've had this happen a couple of times where I was given the wrong slip, and the document reference number didn't register online.

[Lemming Train]

Weejackie said:

Does anybody know why I can't tax my new car? Litterly bought it half hour ago.. I just got insurance onit but wen I try 2 tx it with my v5c/2 form its not letting me do it.. Any ideas please?

That is your problem right there. MID won't update for 24 hours and you can't tax it without valid insurance and MOT.

[HTP99]

Lemming Train said:

Weejackie said:

Does anybody know why I can't tax my new car? Litterly bought it half hour ago.. I just got insurance onit but wen I try 2 tx it with my v5c/2 form its not letting me do it.. Any ideas please?

That is your problem right there. MID won't update for 24 hours and you can't tax it without valid insurance and MOT.

You can!

[Lemming Train]

HTP99 said:

You can!

I stand corrected!

[Ar63]

OP, what's the exact message the tax service gives when trying it?

[QuartzDad]

Cold said:

12 digit ref number on the green V5C/2 New keeper supplement:

Recently been in the same situation as the OP. The reference highlighted in the image didn't work, the number in the top right corner of the slip did work.

[Skipper4409]

Just a suggestion but I had his happen to me last year and the car was previously taxed on Disability so where it says tax class check if it says private as if it’s still saying class disabled you can’t tax online !