Lease going back
Discussion
Dunno about the mileage clause on mine but it travelled a few hundred miles before it got to its inspection centre. There were thousands to spare though in my case.
Mine's due date was a Sunday and they don't collect on a Sunday. They were happy to charge me an extra day to collect on the Monday but wouldn't consider giving me any refund when they wanted to pick it up two days earlier on the Friday.
Mine's due date was a Sunday and they don't collect on a Sunday. They were happy to charge me an extra day to collect on the Monday but wouldn't consider giving me any refund when they wanted to pick it up two days earlier on the Friday.
Kaktus said:
Hey guys. First lease I've ever had is due to go back and I received this email:
"Thanks for getting your car through Lease Not Buy...
Your car is due back on 03/10/19
We will contact you in a couple of days to arrange it's return.
The return car should be cleaned inside and out before its return. Please could you ensure there is a minimum of 1/4 tank of fuel in the car for the collecting driver.
The car will initially be inspected at your address and any clear signs of damage noted.
You will be asked to sign the inspectors report.
Excess mileage will not be calculated until the vehicle has reached the defleet centre. The initial inspection will always show excess mileage as 0.0, however, if you have gone over your contract mileage, this will be charged after the final inspection.
The return car will be taken to Bedford and inspected thoroughly by SMH Fleet Solutions on behalf of Meridian.
Meridian will send us a detailed report and pictures of any vehicle damage found.
As per your agreement, any 'End of Contract Damage' and Excess mileage at the contracted rate will be invoiced to you once we receive it.
If you require any further help, please give us a call."
Is this normal? How do I know how the car will be driven back and how it will be inspected ? It's only a 6 month lease so pristine condition with the exception of two alloys I scratched yesterday while parking
I'm going to have those alloys refurbed by https://www.mmakltd.co.uk/mobile-services/?gclid=E...
Take a video of the complete car (inside and out) at hand back with any hand books & spare keys as well as the mileage showing on the dashboard - if there are any questions later, you can point to it’s condition as it left you for clarity."Thanks for getting your car through Lease Not Buy...
Your car is due back on 03/10/19
We will contact you in a couple of days to arrange it's return.
The return car should be cleaned inside and out before its return. Please could you ensure there is a minimum of 1/4 tank of fuel in the car for the collecting driver.
The car will initially be inspected at your address and any clear signs of damage noted.
You will be asked to sign the inspectors report.
Excess mileage will not be calculated until the vehicle has reached the defleet centre. The initial inspection will always show excess mileage as 0.0, however, if you have gone over your contract mileage, this will be charged after the final inspection.
The return car will be taken to Bedford and inspected thoroughly by SMH Fleet Solutions on behalf of Meridian.
Meridian will send us a detailed report and pictures of any vehicle damage found.
As per your agreement, any 'End of Contract Damage' and Excess mileage at the contracted rate will be invoiced to you once we receive it.
If you require any further help, please give us a call."
Is this normal? How do I know how the car will be driven back and how it will be inspected ? It's only a 6 month lease so pristine condition with the exception of two alloys I scratched yesterday while parking
I'm going to have those alloys refurbed by https://www.mmakltd.co.uk/mobile-services/?gclid=E...
Looks normal, although I've only ever done it once, they turned up checked the car all over, took photos and videos of everything, wrote the report there which they and we signed and that was it.
If anything were to have happened after they'd taken the keys and we'd both signed the documents that was down to them.
If anything were to have happened after they'd taken the keys and we'd both signed the documents that was down to them.
I would say that's not Pristine really. I've seen worse quotes for less damage (£350 for a pin style dint in a boot lid, paint not required). You can argue until you're blue in the face but lease companies aren't going to spend time shopping around to save £20 on a tyre so you save money. You seem to accept the damage was your fault and unfortunately, you're on the hook for it.
Kaktus said:
And really, people are actually looking at these minor scuffs and saying the car is f
ked? you must be joking
No, they are saying it's not pristine. Which it isn't.ked? you must be jokingDo you have photos or video from collection, or from whenever you put it out for collection (because it sounds like the two dates may not be the same day)?
I'd suggest asking nicely and politely for the pick up guys notes from the day. You've accepted some of it, you're denying some of it, and quoting acceptable scratch length for others. It would be good to have a baseline.
The car is not f@@@@ed but not is it remotely pristine. My 11 year old Mercedes is in better nick than that and my 6 month old Audi is genuinely pristine as in....zero marks or scuffs.
£340 seems very reasonable to me for the condition per the photos. It’s not been looked after so you should expect to pay for it to be repaired.
£340 seems very reasonable to me for the condition per the photos. It’s not been looked after so you should expect to pay for it to be repaired.
Kaktus said:
Excess mileage will not be calculated until the vehicle has reached the defleet centre. The initial inspection will always show excess mileage as 0.0, however, if you have gone over your contract mileage, this will be charged after the final inspection.
Does that mean you’d have to pay excess mileage for them to drive it back to their defleet centre?i bet this is one means of the leasing companies making a bit of extra out of people. that would annoy me though when you are asked to sign for an "initial" inspection. Initial? If they take it away to another site for a second inspection then whats the point of the initial inspection? st....why not have a 3rd inspection?
Youre not around to argue the case after the second inspection so theyve got you by the jaffas.
I suppose VAT goes onto that £344 bill too? so £just over £400. Taking you at your word that the tyre was not cut I imagine they have done it deliberately so that they can load the estimate up to replace the tyre (tru cost plus a bit of extra bunce for the lease companies coffers). Do that t one customer and its not much but try and do it to thousands of end of lease customers and thats a nice little earner........
if you have a video showing all 4 tyres then make sure they see it and complain.
Also £30 for a "re-texture" of a scuffed plastic. what the hell does that involve? Ive never heard of a retexture.
t....why not have a 3rd inspection?Youre not around to argue the case after the second inspection so theyve got you by the jaffas.
I suppose VAT goes onto that £344 bill too? so £just over £400. Taking you at your word that the tyre was not cut I imagine they have done it deliberately so that they can load the estimate up to replace the tyre (tru cost plus a bit of extra bunce for the lease companies coffers). Do that t one customer and its not much but try and do it to thousands of end of lease customers and thats a nice little earner........
if you have a video showing all 4 tyres then make sure they see it and complain.
Also £30 for a "re-texture" of a scuffed plastic. what the hell does that involve? Ive never heard of a retexture.
Bit off topic but my wife's car went back acouple of years back but was collected by a third party who inspected the car, took many images and we both signed it over at which point that was it, no comeback on us and indeed, that was it done. The chap who inspected also didn't seem too bothered about general wear and tear... stone chips and so on. That was via VWFS and I can't fault them in that respect.
Kaktus said:
The tyre cut has left me baffled as I washed the car the morning before and inspected it fully and there was no damage to any tyre. I can't explain how it got there as to do a slice like that without touching the alloy is odd. But that's fine, I said I'd be happy to pay for the tyre which was quoted to me by the inspector at pickup at 74 pounds, not 151 pounds.
If you didn't slice of the tyre I don't understand why you aren't contesting that?It looks like they've charged half an hour labour on it which is what has made it so expensive.
This thread highlights why I don't fancy leasing a car - I'd be far too nervous about any tiny damage being caused to it!
For me pristine means just that. On a new car like this, it would mean no scuffs, no scratches, nothing.
That said, sounds like you will have to cough up for the damage OP, unless you can prove by video evidence that the car left you with none of those marks or the damaged tyres. They're not going to be interested in who caused the damage. What a nightmare, your bill is about 70% of the purchase of my shed runaround!!
For me pristine means just that. On a new car like this, it would mean no scuffs, no scratches, nothing.
That said, sounds like you will have to cough up for the damage OP, unless you can prove by video evidence that the car left you with none of those marks or the damaged tyres. They're not going to be interested in who caused the damage. What a nightmare, your bill is about 70% of the purchase of my shed runaround!!
Wow, they seem a dodgy outfit.
There are BVRLA guidelines on this stuff.
That NSF wheel is 100% not something they should be chargeable - you've got to scrape the things around 20% of the circumference. I've handed lease cars back with wheels that would make you wince and not been charged.
Stuff like that tyre you really should have spotted.
The black plastic scuffs - they are simply taking the piss - if you'd cleaned them up and back to blacked them you'd have got away with it.
That rear bumper damage looks to be below the BVRLA threshold too - it's hard to tell.
https://www.pikeandbambridge.co.uk/uploads/tinymce...
There are BVRLA guidelines on this stuff.
That NSF wheel is 100% not something they should be chargeable - you've got to scrape the things around 20% of the circumference. I've handed lease cars back with wheels that would make you wince and not been charged.
Stuff like that tyre you really should have spotted.
The black plastic scuffs - they are simply taking the piss - if you'd cleaned them up and back to blacked them you'd have got away with it.
That rear bumper damage looks to be below the BVRLA threshold too - it's hard to tell.
https://www.pikeandbambridge.co.uk/uploads/tinymce...
OP, are you saying that the mark on the wheel and the mark on the tyre weren't there when the car left? Do you have photos of that?
Sounds to me like someone has been careless driving it back and caused the damaged and you're being stitched up. The mark on the moulding is what it is and the chip on the back is under what they deem 'wear and tear'. If that's all true, then I'd be telling them to stuff it as well.
The only issue might be if you don't have proof as in photos or a video around the car. Your word against theirs
Sounds to me like someone has been careless driving it back and caused the damaged and you're being stitched up. The mark on the moulding is what it is and the chip on the back is under what they deem 'wear and tear'. If that's all true, then I'd be telling them to stuff it as well.
The only issue might be if you don't have proof as in photos or a video around the car. Your word against theirs
You seem to be saying that only the small chip on the wheel wasn't there at collection, unless I'm misreading(?)
If so, the car is/was far from pristine. Just be thankful it was only a 6-month lease if it picked up so much damage in that time.
But with regard to that wheel chip, it should be ok by the BVRLA terms so maybe worth a challenge.
There was not a mark on my last 3yr lease other than a 3mm ding on a wheel spoke caused by a tyre fitter's torque wrench, and a few stone chips, both of which were well within the guidelines so non-chargeable.
If so, the car is/was far from pristine. Just be thankful it was only a 6-month lease if it picked up so much damage in that time.
But with regard to that wheel chip, it should be ok by the BVRLA terms so maybe worth a challenge.
There was not a mark on my last 3yr lease other than a 3mm ding on a wheel spoke caused by a tyre fitter's torque wrench, and a few stone chips, both of which were well within the guidelines so non-chargeable.
Edited by PorkInsider on Friday 6th December 09:35
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