Garage changed sidelight bulbs. Melted clusters

[wmg100]

Just looking for a bit of advice on this. Took my mum's TT for an MOT and it failed on a blown sidelight bulb so just got the garage to replace them.
Then I've just noticed this morning that they've both melted through the headlamp cluster. Looks to me as if they were mounted too close to the plastic. Presumably the garage are liable for cost of two new full headlight clusters?
Also is there anything I should document or do before I return it for them to look at? TIA

Edited by wmg100 on Wednesday 19th February 13:09

[paintman]

What wattage should the bulbs be & what wattage are now fitted?

[Oldandslow]

Wow. That's a pretty bad outcome from a minor job. What have the garage said?

[Mandalore]

The mounting for the bulbs will be a fixed position, so unless they modified the clusters in some way, the bulbs shouldn't be (close to) touching or melting anything.

The only other variable that could come into play is (as mentioned by other already) the wattage of the bulb used was significantly higher (and therefore hotter) than the 5watts that most cars use.

Edited by Mandalore on Wednesday 19th February 14:19

[swampy442]

I doubt the garage will pay out for 2 brand new headlights to replace some that are several years old.

[Pothole]

Oldandslow said:

Wow. That's a pretty bad outcome from a minor job. What have the garage said?

OP as usual said:

Also is there anything I should document or do before I return it for them to look at?

Why is everyone so scared of holding people to account for shoddy work?

[wmg100]

Thanks for replies. Bulb should be a 5w as far as I'm aware. Will double check if I can what has been put in. As has been said don't really see how they could be in wrong position?

[wmg100]

Pothole said:

Why is everyone so scared of holding people to account for shoddy work?

Don't understand what you're getting at? Car is going back to garage and was asking for advice on situation for best way they can be held to account

[uncleluck]

Have you got a pic that’s not so close? Just trying to work out what they could poss have done but can’t really work out what I’m seeing there.

What year TT is it?

It does look bright for a 5w.

[wmg100]

uncleluck said:

Have you got a pic that’s not so close? Just trying to work out what they could poss have done but can’t really work out what I’m seeing there.

What year TT is it?

It does look bright for a 5w.

I'll try and upload one but had to screenshot it to get it under the upload limit on here. Its melted all the way through, theres a hole in it now. 2006 3.2 mk2

[wmg100]

[addz86]

If I remember correctly TT’s and some Vag stuff use 21w halogen side light bulbs

[SlimJim16v]

addz86 said:

If I remember correctly TT’s and some Vag stuff use 21w halogen side light bulbs

I don’t think that's legal, only for brake, fog, indicators and reverse lights.

[Mark V GTD]

Maybe the shape of the bulb they used is physically larger than the OEM type so closer to the plastic lense - just a thought?

[addz86]

SlimJim16v said:

addz86 said:

If I remember correctly TT’s and some Vag stuff use 21w halogen side light bulbs

I don’t think that's legal, only for brake, fog, indicators and reverse lights.

Ah I think you’re right, H6w 6 watt bulb in a TT but you can get a 21w version... perhaps the garage put the wrong one in

[Rozzers]

No point in guessing, just ring them up, say youve changed the bulbs and the headlight looks like its melting - can you take a look?

If its an older model, I think its reasonable if they fit used headlights in no less of a condition than yours were before it went in - free of charge.

[MParallel]

This is the reason I do al my maintenance myself.

If a garage can’t even change a lightbulb correctly...

[wmg100]

I had a set of the correct bulbs that I was going to swap but didn't get time so thought it's no biggie for the garage to chuck some in 😂

Anyway, garage have said Audi sent the incorrect bulbs (too powerful) and are replacing both units. Expensive mistake for someone

[swampy442]

wmg100 said:

I had a set of the correct bulbs that I was going to swap but didn't get time so thought it's no biggie for the garage to chuck some in ??

Anyway, garage have said Audi sent the incorrect bulbs (too powerful) and are replacing both units. Expensive mistake for someone

Thats a great result, congrats.

[carinaman]

swampy442 said:

wmg100 said:

I had a set of the correct bulbs that I was going to swap but didn't get time so thought it's no biggie for the garage to chuck some in ??

Anyway, garage have said Audi sent the incorrect bulbs (too powerful) and are replacing both units. Expensive mistake for someone

Thats a great result, congrats.

It is. Thanks for the update OP.