Ask a car salesman anything...anything at all (Vol. 2).
Discussion
I sold my car to Cazoo at the weekend. It was a very simple process and I'd happily recommend it/do it again.
I dropped it off at one of their Customer Service Centres was was very like a car showroom, but without any cars on sale to view. In an out in less than 20 minutes, with cash in the bank instantly. We could have been done quicker that that really, the 2 guys in the showroom seemed to appreciate having a chat - I got the impression they hadn't seen many other customers on Sunday. They are now offering servicing from these locations to drive some revenue but their costs must be little different to any other dealership which seems to be the antithesis of the do it cheaper online model.
I suspect they'll retail my car and it'll be interesting to see how quick they turn it around, and how much they have across it. They paid decent money for it, £1500 more than WBAC and £2000 more than a Mercedes dealer was willing to pay.
My overall impression is they burning investor cash experimenting to try and find a model that works.
I dropped it off at one of their Customer Service Centres was was very like a car showroom, but without any cars on sale to view. In an out in less than 20 minutes, with cash in the bank instantly. We could have been done quicker that that really, the 2 guys in the showroom seemed to appreciate having a chat - I got the impression they hadn't seen many other customers on Sunday. They are now offering servicing from these locations to drive some revenue but their costs must be little different to any other dealership which seems to be the antithesis of the do it cheaper online model.
I suspect they'll retail my car and it'll be interesting to see how quick they turn it around, and how much they have across it. They paid decent money for it, £1500 more than WBAC and £2000 more than a Mercedes dealer was willing to pay.
My overall impression is they burning investor cash experimenting to try and find a model that works.
quinny100 said:
I sold my car to Cazoo at the weekend. It was a very simple process and I'd happily recommend it/do it again.
I dropped it off at one of their Customer Service Centres was was very like a car showroom, but without any cars on sale to view. In an out in less than 20 minutes, with cash in the bank instantly. We could have been done quicker that that really, the 2 guys in the showroom seemed to appreciate having a chat - I got the impression they hadn't seen many other customers on Sunday. They are now offering servicing from these locations to drive some revenue but their costs must be little different to any other dealership which seems to be the antithesis of the do it cheaper online model.
I suspect they'll retail my car and it'll be interesting to see how quick they turn it around, and how much they have across it. They paid decent money for it, £1500 more than WBAC and £2000 more than a Mercedes dealer was willing to pay.
My overall impression is they burning investor cash experimenting to try and find a model that works.
What do similar cars to yours, retail for and how does that stack up with what they gave you for yours?I dropped it off at one of their Customer Service Centres was was very like a car showroom, but without any cars on sale to view. In an out in less than 20 minutes, with cash in the bank instantly. We could have been done quicker that that really, the 2 guys in the showroom seemed to appreciate having a chat - I got the impression they hadn't seen many other customers on Sunday. They are now offering servicing from these locations to drive some revenue but their costs must be little different to any other dealership which seems to be the antithesis of the do it cheaper online model.
I suspect they'll retail my car and it'll be interesting to see how quick they turn it around, and how much they have across it. They paid decent money for it, £1500 more than WBAC and £2000 more than a Mercedes dealer was willing to pay.
My overall impression is they burning investor cash experimenting to try and find a model that works.
Dan W. said:
We go on 100% of test drives with our customers as our insurance doesnt allow them on there own.
I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
I'm still peeved that a VW Manchester salesman said no to a VW Polo GTI test drive until he had seen evidence I could afford the car as it is a 'performance car'.I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
(His words).
Next time I won't turn up in Birkenstock sandals and unshaven. Maybe it's that!
Hugo Stiglitz said:
Dan W. said:
We go on 100% of test drives with our customers as our insurance doesnt allow them on there own.
I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
I'm still peeved that a VW Manchester salesman said no to a VW Polo GTI test drive until he had seen evidence I could afford the car as it is a 'performance car'.I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
(His words).
Next time I won't turn up in Birkenstock sandals and unshaven. Maybe it's that!
Hugo Stiglitz said:
Dan W. said:
We go on 100% of test drives with our customers as our insurance doesnt allow them on there own.
I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
I'm still peeved that a VW Manchester salesman said no to a VW Polo GTI test drive until he had seen evidence I could afford the car as it is a 'performance car'.I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
(His words).
Next time I won't turn up in Birkenstock sandals and unshaven. Maybe it's that!
In reality it would require consideration of your income vs expenditure and how careful you are with your spending generally. How much does the salesman need to know just to grant a test drive?
Dan W. said:
We go on 100% of test drives with our customers as our insurance doesnt allow them on there own.
I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
McLaren garage just gave me a set of keys and said be back within an hour.....I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
KungFuPanda said:
Hugo Stiglitz said:
Dan W. said:
We go on 100% of test drives with our customers as our insurance doesnt allow them on there own.
I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
I'm still peeved that a VW Manchester salesman said no to a VW Polo GTI test drive until he had seen evidence I could afford the car as it is a 'performance car'.I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
(His words).
Next time I won't turn up in Birkenstock sandals and unshaven. Maybe it's that!
Hugo Stiglitz said:
I'm still peeved that a VW Manchester salesman said no to a VW Polo GTI test drive until he had seen evidence I could afford the car as it is a 'performance car'.
This is pistonheads, surely he could tell that the beater watch you were giving wrist time to that day was worth more than his annual salary?Surprised you didn't just show him the six figure balance from your online slush fund, walk out, buy one from the dealer across the street for cash and come back and do a big burnout across the car park.
I assume you were buying it for the nanny as a runabout?
Hugo Stiglitz said:
I'm still peeved that a VW Manchester salesman said no to a VW Polo GTI test drive until he had seen evidence I could afford the car as it is a 'performance car'.
(His words).
Next time I won't turn up in Birkenstock sandals and unshaven. Maybe it's that!
After your theatrical flounce out of the showroom did you buy from another VW dealer or did you buy something else?(His words).
Next time I won't turn up in Birkenstock sandals and unshaven. Maybe it's that!
r1monkey said:
It is to be hoped that a customer does not want a full tank of fuel with their Cazoo purchase as that would wipe out any profit.
I think they lost £550M with 20k of sales last year.That's over £25k loss per car, I don't think they are that worried about their fuel bills at this stage.
KungFuPanda said:
Hugo Stiglitz said:
Dan W. said:
We go on 100% of test drives with our customers as our insurance doesnt allow them on there own.
I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
I'm still peeved that a VW Manchester salesman said no to a VW Polo GTI test drive until he had seen evidence I could afford the car as it is a 'performance car'.I actually quite like going with them, always tend to have a laugh and joke and happy to answer any questions they may have,
We can do longer drives 30 mins plus if requested but i think we have maybe done 2 of those this year, We are finding lots of people are actually buying cars without test drives these days, maybe 30% ish
(His words).
Next time I won't turn up in Birkenstock sandals and unshaven. Maybe it's that!
Contrast that to a really nice family car dealer (St.Michaels in Sittingbourne) when I was after an E class estate: "Here are the keys, come back when you're happy, we close at 5.."
mfmman said:
If this was recently then maybe if you didn't want/need finance then they didn't want you as a customer. Limited availability of cars at the moment, so sell what you do have to those you can make the highest overall margin from.
Here, car dealer, please do me a massive favour and sell me a car? 
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