Re activate BT line

[wjwren]

I had talktalk broadband then went on to Virgin for 12 months, just tried to sign up to Shell broadband and it's saying I need a new phone line for £60. Do BT lines go 'dead' and need reactivating?

[megaphone]

wjwren said:

I had talktalk broadband then went on to Virgin for 12 months, just tried to sign up to Shell broadband and it's saying I need a new phone line for £60. Do BT lines go 'dead' and need reactivating?

Did you port your number to Virgin? If so it makes your BT line drop off the system, property then flags up as no line, even though it does stlll have a physical line. I'm in the same position.

[wjwren]

We dont use the land line so i think it was just cancelled with talktalk before and a new cable connection with virgin with no phone package just broadband. I've just taken a new package out with talktalk last night and it says I need an engineer visit on the 20th July. Im not sure if this is system generated as there is surely nothing an engineer would need to do?

[S6PNJ]

The engineer visit might not be to your address but might be to the relevant telephone exchange building to patch the line across (or whatever it is they do) - it's still a required visit by an engineer against your application.

[bimsb6]

wjwren said:

We dont use the land line so i think it was just cancelled with talktalk before and a new cable connection with virgin with no phone package just broadband. I've just taken a new package out with talktalk last night and it says I need an engineer visit on the 20th July. Im not sure if this is system generated as there is surely nothing an engineer would need to do?

Have you ordered broadband on the line as well as telephony services ? If just telephony it “may” come live once the guy in the exchange wires your line up depending on whether the routing exists on record from the exchange to your house ( it may have been reused to feed another property) if you have ordered fibre to the cabinet broadband that will need a visit to the cabinet to jumper it up again it may work once that is done if routing still exists to your property . Lots of variables .