Assigning a private plate problem

Assigning a private plate problem

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Discussion

dannyb506

Original Poster:

4 posts

Saturday 17th October
quotequote all
Hello guys,
Today I've bought a private reg for my car for the first time in my life.
After looking online as to how to assign it, here's what I found on the gov website.

To assign a private (personalised) number to a vehicle, you need one of the following:

a V778 retention document
a V750 certificate of entitlement
an online reference number

I've also found that apparently it only takes about 5mins to do it online with the reference number - I've checked my emails and it's there! A 9 digit number labeled as "reference".

I stupidly rang the insurer to change my details straight away (£50 admin fee) and much to my surprise, when I went to assign the plate I couldn't find the actual field to put the reference number in.
Screenshot below:


Is there a specific format I should use to input the reference number?
I really don't want to change my plates back to my old ones, just to change them back to the private plates 2 weeks later when I get my v750.
It clearly states on the gov website that an "online reference number" will do, so what's the deal?

I would be really grateful for any help or advice as to what should I do next. The lines are closed until Monday and I will need my car by then..

Thanks

Scrump

10,539 posts

116 months

Saturday 17th October
quotequote all
Who is the email with the reference number from? I don’t think a 9 digit reference number is tje right one.
The reference number that the DVLA require is the one from the retention certificate, it is a 14 to 20 digit number according to the screenshot you posted.
Do you have the retention certificate?

South tdf

1,030 posts

153 months

Saturday 17th October
quotequote all
Just type the number in, the boxes Only allow a certain number of characters. It will tell you if you have done it wrong plus there are another two confirmation screens yet.

dannyb506

Original Poster:

4 posts

Saturday 17th October
quotequote all
When I put the reference number in it's asked me to fill the last box with the reg so I've put the new one in.
On the next screen it just came up saying:

Our records show this registration number cannot be put on this vehicle.

We cannot find a record of this registration number, please check the V778 certificate and try again.


Thing is, on the gov website it only states "online reference number".
This is the email I've received from DVLA

You have successfully purchased registration number MYPLATE.

Total Price: £x (incl. VAT and Assignment fee)
Reference: 1xxxxxxxx6
Date: 17/10/2020

It's quite easy to assume this was the number they were talking about?

codenamecueball

358 posts

47 months

Saturday 17th October
quotequote all
dannyb506 said:
When I put the reference number in it's asked me to fill the last box with the reg so I've put the new one in.
On the next screen it just came up saying:

Our records show this registration number cannot be put on this vehicle.

We cannot find a record of this registration number, please check the V778 certificate and try again.


Thing is, on the gov website it only states "online reference number".
This is the email I've received from DVLA

You have successfully purchased registration number MYPLATE.

Total Price: £x (incl. VAT and Assignment fee)
Reference: 1xxxxxxxx6
Date: 17/10/2020

It's quite easy to assume this was the number they were talking about?
DVLA send you the certificate in the post, no?

dannyb506

Original Poster:

4 posts

Saturday 17th October
quotequote all
codenamecueball said:
DVLA send you the certificate in the post, no?
They haven't, I've only bought the plate today and I believe it takes 2 weeks to arrive and I'm wondering if its possible to assign it with just the reference number as stated on their website frown

timbo999

846 posts

213 months

Saturday 17th October
quotequote all
Looking at the messages its given you back, I would say that one of the following applies:

The new reg is a dated reg and is too young for the car (eg your putting a 68 plate on a 65 car)

The car doesn't have a valid MOT or VED (is the car in its MOT extension period?).

You've typed the registration/ref number incorrectly (from memory the on-line ref is the one on the web page when you buy the reg and it may not be the one in the email for obvious reasons).

I have done this a few times but not for a number of years, but it has always worked for me. Worth checking the items above.

dannyb506

Original Poster:

4 posts

Saturday 17th October
quotequote all
timbo999 said:
Looking at the messages its given you back, I would say that one of the following applies:

The new reg is a dated reg and is too young for the car (eg your putting a 68 plate on a 65 car)

The car doesn't have a valid MOT or VED (is the car in its MOT extension period?).

You've typed the registration/ref number incorrectly (from memory the on-line ref is the one on the web page when you buy the reg and it may not be the one in the email for obvious reasons).

I have done this a few times but not for a number of years, but it has always worked for me. Worth checking the items above.
Hi, the car is a 10 plate and the plate I'm assigning is 55 so that can't be it,
The car does have MOT until December although it actually is in the extension period (Should've been out in July however it still shows as MOT passed on the gov website), could that be it?
As for the ref, I've tried it a few times carefully checking each time. I can't find one on the website though, only let's me change the address and nominee?

Have you actually used the reference code and done it sucessfully? As in bought and assigned on the same day?

832ark

995 posts

114 months

Saturday 17th October
quotequote all
So you put the plates on the car, then called your insurance company before you actually assigned it? Sounds like it’ll be an expensive lesson if you can’t talk your insurance company into giving you some goodwill as it looks like you’ll be making another two plate changes.

timbo999

846 posts

213 months

Saturday 17th October
quotequote all
dannyb506 said:
Hi, the car is a 10 plate and the plate I'm assigning is 55 so that can't be it,
The car does have MOT until December although it actually is in the extension period (Should've been out in July however it still shows as MOT passed on the gov website), could that be it?
As for the ref, I've tried it a few times carefully checking each time. I can't find one on the website though, only let's me change the address and nominee?

Have you actually used the reference code and done it sucessfully? As in bought and assigned on the same day?
Sorry, run out of ideas... I have done it same day, but it was 5 years ago. I'm pretty sure I screen printed the purchase confirmation screen on the DVLA website and used the reference number off that (is it in your browser history?) rather than one from an email...

England87

172 posts

55 months

Saturday 17th October
quotequote all
You need to wait for the entitlement certificate to arrive, then you can assign it. Usually only takes a day or so.

The Rotrex Kid

21,851 posts

118 months

Saturday 17th October
quotequote all
England87 said:
You need to wait for the entitlement certificate to arrive, then you can assign it. Usually only takes a day or so.
This. You only get an online reference when you retain a registration online.

If you have bought a reg from DVLA you need the certificate with the reference that’s on it.

N111BJG

292 posts

21 months

Saturday 17th October
quotequote all
The V750 will be with you really quick.
Mine took about 3 days when I bought a plate earlier this month

The reference number on the email purchase acknowledgement is nothing like the reference number which you need to use to actually transfer the plate over which is on the V750.

Edited by N111BJG on Saturday 17th October 20:56


Edited by N111BJG on Saturday 17th October 20:57

CourtAgain

2,428 posts

22 months

Sunday 18th October
quotequote all
When I bought my plate, I paid for Newreg to do the transfer process with DVLA for me. I had to send off the original V5 with my original registration on it, in a few days, a letter back, and a V750 form allowing me to transfer everything over. I waited for the new V5 first.

A word of warning if you live in London, putting an older registration number on a car can mess up Transport for London's Ultra Low Emission Zone and Congestion Charge system, so for a while I kept on getting letters saying the car was not ULEZ Compliant, until they had updated their records with DVLA. Disgregard this if you have no intention of coming to London or living there getmecoat

Retention is easy as well and can be done online via DVLA, who will re issue the original registration back to the car if you want to change vehicles and assign the plate to something else. They will send you a V778 document online. You can retain the private plate for 10 years, IIRC smile

Edited by CourtAgain on Sunday 18th October 07:25

Ussrcossack

8 posts

Sunday 18th October
quotequote all
Just SORN the car😀

Oh and not wise you'll now only get a back dated mot.
If you motd. Earlier this week you have a 12 month ticket not now