Warranty Issues
Discussion
We have a Disco 4 2011 reg, which we have owned for 6 months with no issues.
On purchase of the Disco we also took out a warranty.
Starter Motor has just gone and I have submitted a claim to the warranty company.
When the car was bought it had just had MOT and Service and we had the free health check with the warranty company and passed with no issues.
Now that we have put in a claim, the warranty company have asked for the service book, which has been copied and uploaded, but they are also asking for all receipts for work done on the car including services before we have owned it.
Not a request or stipulation from them when we took the policy out.
We did lots of research at the time and they came out one of the best, but asking for receipts for 12 years pre our ownership when the book is stamped etc, seems ridiculous.
Anyone else had any issues?
On purchase of the Disco we also took out a warranty.
Starter Motor has just gone and I have submitted a claim to the warranty company.
When the car was bought it had just had MOT and Service and we had the free health check with the warranty company and passed with no issues.
Now that we have put in a claim, the warranty company have asked for the service book, which has been copied and uploaded, but they are also asking for all receipts for work done on the car including services before we have owned it.
Not a request or stipulation from them when we took the policy out.
We did lots of research at the time and they came out one of the best, but asking for receipts for 12 years pre our ownership when the book is stamped etc, seems ridiculous.
Anyone else had any issues?
Moderator edit: no naming & shaming please
- Challenge anything non logical first in email, then call up to talk it through with an advisor. If it's truly logical sometimes they will back down.
- If they still don't budge find every avenue and share you experience - i.e. Facebook, Twitter, Google Reviews, Trustpilot etc stating your absolute logical argument so it's plain to see the nature of what's happened
- They will likely then call you to come to an arrangement
The lifeblood of all these warranty businesses is the perception that they are good value for money, without that they don't have a business. Anything you can do to threaten that will be noted. As long as you are being fair and just then it's game on.
I have done this twice with a warranty company with payouts totalling over 7k.
- If they still don't budge find every avenue and share you experience - i.e. Facebook, Twitter, Google Reviews, Trustpilot etc stating your absolute logical argument so it's plain to see the nature of what's happened
- They will likely then call you to come to an arrangement
The lifeblood of all these warranty businesses is the perception that they are good value for money, without that they don't have a business. Anything you can do to threaten that will be noted. As long as you are being fair and just then it's game on.
I have done this twice with a warranty company with payouts totalling over 7k.
Arfur5 said:
We have a Disco 4 2011 reg, which we have owned for 6 months with no issues.
On purchase of the Disco we also took out a warranty.
Starter Motor has just gone and I have submitted a claim to the warranty company.
Anyone else had any issues?
Have you checked LR's online history?On purchase of the Disco we also took out a warranty.
Starter Motor has just gone and I have submitted a claim to the warranty company.
Anyone else had any issues?
I hope you get it sorted.
I cant remember who I had a warranty with in my last car but they insisted they will only pay £x towards an alternator replacement when mine failed, that's the price they found via some car parts company, the garage I used didn't have an account with them. They also said they would only pay £x towards hourly labour. I ended up contributing to the costs to get my car fixed, It saved me some money but the garage where not impressed with them.
It was a free warranty with the car though, If I had paid for the warranty id be fuming. I always remember the fan belt was changed at the same time as good practice, I had to pay for that though as the warranty company said no.
I cant remember who I had a warranty with in my last car but they insisted they will only pay £x towards an alternator replacement when mine failed, that's the price they found via some car parts company, the garage I used didn't have an account with them. They also said they would only pay £x towards hourly labour. I ended up contributing to the costs to get my car fixed, It saved me some money but the garage where not impressed with them.
It was a free warranty with the car though, If I had paid for the warranty id be fuming. I always remember the fan belt was changed at the same time as good practice, I had to pay for that though as the warranty company said no.
Thanks everyone for your comments, I have continued the messaging to the warranty company, factoring in the advice given.
Current status is that despite emails from myself advising them I had sent the service book photos on the chat as requested, and many chat messages where I re-iterated that, and can see them on the chat,
I have now been asked to send in the photos by email as they have not received them and appears they have not acknowledged that I have kept advising them they have them.
I will keep pursuing it but for a premium warranty cover in regard to cost, it is one of the more expensive ones, not great service up to now.
Current status is that despite emails from myself advising them I had sent the service book photos on the chat as requested, and many chat messages where I re-iterated that, and can see them on the chat,
I have now been asked to send in the photos by email as they have not received them and appears they have not acknowledged that I have kept advising them they have them.
I will keep pursuing it but for a premium warranty cover in regard to cost, it is one of the more expensive ones, not great service up to now.
Further update - Still no response from the warranty company, they have had the service book copies since the 30th May, the quote was sent 3rd June, I just keep being told it is with the engineer.
The starter motor is named in the policy as being covered and the the requirement to provide a service history has been met, but no confirmation that the claim will be met and other than my emails chasing and a standard response that it is with the engineer no further update.
We took the policy out thinking this was one of the better companies although expensive, unfortunately just looks like we are paying more to be messed around.
I have sent an email to the complaints email and the standard automated response is that they will respond within 10 working days.
I will keep pursuing but this service is very poor
The starter motor is named in the policy as being covered and the the requirement to provide a service history has been met, but no confirmation that the claim will be met and other than my emails chasing and a standard response that it is with the engineer no further update.
We took the policy out thinking this was one of the better companies although expensive, unfortunately just looks like we are paying more to be messed around.
I have sent an email to the complaints email and the standard automated response is that they will respond within 10 working days.
I will keep pursuing but this service is very poor
Moderator edit: no naming and shaming please
Arfur5 said:
Thanks everyone for your comments, I have continued the messaging to the warranty company, factoring in the advice given.
Current status is that despite emails from myself advising them I had sent the service book photos on the chat as requested, and many chat messages where I re-iterated that, and can see them on the chat,
I have now been asked to send in the photos by email as they have not received them and appears they have not acknowledged that I have kept advising them they have them.
I will keep pursuing it but for a premium warranty cover in regard to cost, it is one of the more expensive ones, not great service up to now.
You can't provide the paperwork prior to your ownership, GDPR, just check landy as said and send them a list of work done, any prior to the warranty being applied is noting to do with them, the provided a warranty from day X only what you have done since then should be taken.Current status is that despite emails from myself advising them I had sent the service book photos on the chat as requested, and many chat messages where I re-iterated that, and can see them on the chat,
I have now been asked to send in the photos by email as they have not received them and appears they have not acknowledged that I have kept advising them they have them.
I will keep pursuing it but for a premium warranty cover in regard to cost, it is one of the more expensive ones, not great service up to now.
I have a file for my cars with all the paperwork I have and any parts bought, work done etc.
One of my current cars I have owned from 18 months old but the first service was not under me, I asked the garage for a copy which they did to complete the history, if anyone asks.
Main dealers and manufactures pull this crap as well! I had it with an Audi claim they had a full audi history prior, was main dealer purchased 3 years old they wanted all receipts despite it being on audi's erwin/elsa system!
Edited by ZeroVision on Wednesday 7th June 09:19
Sorry to hear this familiar story again.
Imho the only warranties worth having are manufacturer’s extended warranties. They can be expensive but at least you have some chance of getting what you paid for.
Otherwise, just put the money you’d have paid for a fairly useless warranty into a ‘piggy bank’.
Imho the only warranties worth having are manufacturer’s extended warranties. They can be expensive but at least you have some chance of getting what you paid for.
Otherwise, just put the money you’d have paid for a fairly useless warranty into a ‘piggy bank’.
Richard-390a0 said:
I'd ask for clarification of how the previous servicing has had an effect on the starter motor.
A starter motor is not a servicing item, no amount of servicing ( or lack of ) will affect it.Asking for the service history is a get out clause for the warranty company. I think they have got you by the short and curly’s.
Old Merc said:
Richard-390a0 said:
I'd ask for clarification of how the previous servicing has had an effect on the starter motor.
A starter motor is not a servicing item, no amount of servicing ( or lack of ) will affect it.Asking for the service history is a get out clause for the warranty company. I think they have got you by the short and curly’s.
Old Merc said:
Richard-390a0 said:
I'd ask for clarification of how the previous servicing has had an effect on the starter motor.
A starter motor is not a servicing item, no amount of servicing ( or lack of ) will affect itGassing Station | General Gassing | Top of Page | What's New | My Stuff