Is it ok to be rude to dealers?
Discussion
LHD said:
Garlick said:
Pendle training memories:
Having your watch/ mobile taken away for the course duration.
Nightly homework that had to in for 6am but training started at 9am, meaning you had to get up earlier than needed.
Pretending the sales manager had 'roughed you up' because of the deal you had suggested.
Throwing car keys on the showroom roof
Etc, etc. Terrible business.
Seen it all.Having your watch/ mobile taken away for the course duration.
Nightly homework that had to in for 6am but training started at 9am, meaning you had to get up earlier than needed.
Pretending the sales manager had 'roughed you up' because of the deal you had suggested.
Throwing car keys on the showroom roof
Etc, etc. Terrible business.
The way to make no money 'If i can, will you...'
Still used by a lot of the old school.
I use it from time to time, becuase the customer has desires, if I can satisfy them why not ask for the business?
nsmith1180 said:
LHD said:
Garlick said:
Pendle training memories:
Having your watch/ mobile taken away for the course duration.
Nightly homework that had to in for 6am but training started at 9am, meaning you had to get up earlier than needed.
Pretending the sales manager had 'roughed you up' because of the deal you had suggested.
Throwing car keys on the showroom roof
Etc, etc. Terrible business.
Seen it all.Having your watch/ mobile taken away for the course duration.
Nightly homework that had to in for 6am but training started at 9am, meaning you had to get up earlier than needed.
Pretending the sales manager had 'roughed you up' because of the deal you had suggested.
Throwing car keys on the showroom roof
Etc, etc. Terrible business.
The way to make no money 'If i can, will you...'
Still used by a lot of the old school.
I use it from time to time, becuase the customer has desires, if I can satisfy them why not ask for the business?
Ask for the business by all means but it shows total desperation to get the deal.
Another one that makes my urine boil is 'Where do i need to be?'
nsmith1180 said:
Can you offer me a better way then? Not being sarcastic, genuinely interested. If you dont wanna do sales training on the forums email me through the site.
There is a very simple way. It matters not whether you are selling paperclips or luxury mansions in the Hollywood foothills.All you have to do is connect with your customers on a human level. Create and adult-to-adult relationship with them that is open, direct and honest.
There is nothing more to it and nothing less to it than that. People buy from people. 'Sales psychology', NLP techniques, sales techniques, bullying tactics, handing people keys so they get a taste of ownership is all hokum, dreamed up by people who know nothing about how the human mind works and how humans actually connect with each other.
The best sales advice I ever read is this; Be yourself. And if you don't like that person and you are not the type of customer who would buy a car from you, change your job, because you will NEVER be a good salesman. No matter what you do, no matter what you say you will come across as a fake.
nsmith1180 said:
Can you offer me a better way then? Not being sarcastic, genuinely interested. If you dont wanna do sales training on the forums email me through the site.
It's not a big secret. 
I use a variation of the old Vardy method but i've tweaked it for me.
1. Meet - Conversation
2. Selection and presentation of product
3. P/X Appraisal
4. Demo + Trial Close
5. Offer and Commitment
6. Order + Handover
If the job is done correctly and you have correctly qualified the customers needs then you needn't have to throw money at them.
It's all about finding common ground with people and disarming them. Most people are nervous about making a big purchase, regardless of what it is.
High pressure is a turn off for most people, it's a question of applying the correct amount at the correct time.
I've been in the trade for a long time now, i've got customers who have followed me from brand to brand.
Always remember - Under promise and over deliver.
ETA - Main point - Don't ever, ever lie. You will get found out eventually.
If you don't know something then say you don't know and ask someone who does.
Edited by LHD on Saturday 20th February 22:11
LHD said:
nsmith1180 said:
Can you offer me a better way then? Not being sarcastic, genuinely interested. If you dont wanna do sales training on the forums email me through the site.
It's not a big secret. I use a variation of the old Vardy method but i've tweaked it for me.
1. Meet - Conversation
2. Selection and presentation of product
3. P/X Appraisal
4. Demo + Trial Close
5. Offer and Commitment
6. Order + Handover
If the job is done correctly and you have correctly qualified the customers needs then you needn't have to throw money at them.
It's all about finding common ground with people and disarming them. Most people are nervous about making a big purchase, regardless of what it is.
High pressure is a turn off for most people, it's a question of applying the correct amount at the correct time.
I've been in the trade for a long time now, i've got customers who have followed me from brand to brand.
Always remember - Under promise and over deliver.
nsmith1180 said:
LHD said:
nsmith1180 said:
Can you offer me a better way then? Not being sarcastic, genuinely interested. If you dont wanna do sales training on the forums email me through the site.
It's not a big secret. I use a variation of the old Vardy method but i've tweaked it for me.
1. Meet - Conversation
2. Selection and presentation of product
3. P/X Appraisal
4. Demo + Trial Close
5. Offer and Commitment
6. Order + Handover
If the job is done correctly and you have correctly qualified the customers needs then you needn't have to throw money at them.
It's all about finding common ground with people and disarming them. Most people are nervous about making a big purchase, regardless of what it is.
High pressure is a turn off for most people, it's a question of applying the correct amount at the correct time.
I've been in the trade for a long time now, i've got customers who have followed me from brand to brand.
Always remember - Under promise and over deliver.
Then that's a 1-on-1 day course and i charge in pies.
ETA - Honestly? I use 'So what's stopping you going ahead?'
It all depends on finding your own style, what works for one person might not work with another.
I'm brutally frank at times, it works for me.
Edited by LHD on Saturday 20th February 22:17
Selling cars these days from a main dealer - be it Ford, BMW or anything else is very hard work for not much money. You think selling cars is easy?
These days, the majority of used cars only have £6-700 across them (profit). The average payment to the salesman is 10-12% of the profit. That's right - around £65 a car. That's on top of a £14'000 P.A basic (before tax).
That wouldn't be so bad if all you had to do was sell the things. But there is nearly always more. You need to do the order (not that hard), and spend hours chasing to make sure everything gets done - any remedial work, scratches and dents, taxing it, getting it valeted. Trust me, it's a lot of work and aggro to earn £65. Sell five cars a week (very good going indeed - not many would do this) and after tax you might earn 30 grand a year. Maybe.
As well as the real customers with money, you have the bulls
tters, test pilots and general idiots to deal with. From 10 enquiries you'd be lucky to get more than 3 sales. Timewasters not only drive you nuts but prevent you from dealing with real people and progressing existing orders.
It's a high pressure job that doesn't pay very well, so if you think the guy in the Merc or BMW dealer has the best job in the world, you're very mistaken. Be an ars*hole to him and he'll just think you're a beligerent idiot and very quickly dump you.
The dealerships owned by big PLC's are the worst with a very high staff turnover. Been there, seen it, done it!
These days, the majority of used cars only have £6-700 across them (profit). The average payment to the salesman is 10-12% of the profit. That's right - around £65 a car. That's on top of a £14'000 P.A basic (before tax).
That wouldn't be so bad if all you had to do was sell the things. But there is nearly always more. You need to do the order (not that hard), and spend hours chasing to make sure everything gets done - any remedial work, scratches and dents, taxing it, getting it valeted. Trust me, it's a lot of work and aggro to earn £65. Sell five cars a week (very good going indeed - not many would do this) and after tax you might earn 30 grand a year. Maybe.
As well as the real customers with money, you have the bulls
tters, test pilots and general idiots to deal with. From 10 enquiries you'd be lucky to get more than 3 sales. Timewasters not only drive you nuts but prevent you from dealing with real people and progressing existing orders.It's a high pressure job that doesn't pay very well, so if you think the guy in the Merc or BMW dealer has the best job in the world, you're very mistaken. Be an ars*hole to him and he'll just think you're a beligerent idiot and very quickly dump you.
The dealerships owned by big PLC's are the worst with a very high staff turnover. Been there, seen it, done it!
Stedman said:
LHD said:
Another one that makes my urine boil is 'Where do i need to be?'
Heard this the other day in the local Volvo dealership. Not offering f
k all on PXing his car would be a good start you penis.I'd rather tell them i don't want it than kick it in the stones.
Worst come to worst and get a trader to underwrite it.
I've even used WBAC when pricing a P/X before.
It's also all well and good saying that 'you just have to connect with the customer, adult to adult' etc, and while I have sold many cars to such people at list with zero haggling, there are still complete dunces that you have nothing in common with. It is in these situations when you just get fed up and say 'If I can, will you.........?'.
And to you poor souls that had to endure the Pendle era, I feel your pain (while never personally using such methods I had a number of old-school managers who thought there was nothing better).
One got me to loosen my top button and fall out of the office as if he'd beaten me up for having the cheek to ask for a discount!
And to you poor souls that had to endure the Pendle era, I feel your pain (while never personally using such methods I had a number of old-school managers who thought there was nothing better).
One got me to loosen my top button and fall out of the office as if he'd beaten me up for having the cheek to ask for a discount!
Edited by MartinF on Saturday 20th February 22:59
LHD said:
Stedman said:
LHD said:
Another one that makes my urine boil is 'Where do i need to be?'
Heard this the other day in the local Volvo dealership. Not offering f
k all on PXing his car would be a good start you penis.I'd rather tell them i don't want it than kick it in the stones.
Worst come to worst and get a trader to underwrite it.
I've even used WBAC when pricing a P/X before.
If you dont want nothing for your part ex, buy a decent colour, keep it well and dont forget to service it.
Victor101 said:
Trust me, it's a lot of work and aggro to earn £65.
Well, plus the £14K. Don't forget the vast majority of people do their job without any commission or bonus.Victor101 said:
Sell five cars a week (very good going indeed - not many would do this)
I'm surprised it's that low. Bought a new Honda Jazz for wifey the other day and the salesman mentioned in passing that we were his 4th order that day.Victor101 said:
...and after tax you might earn 30 grand a year.
Not many people think in terms of take home pay. £30K *after* tax is a pretty chunky salary.Victor101 said:
Selling cars these days from a main dealer - be it Ford, BMW or anything else is very hard work for not much money. You think selling cars is easy?
These days, the majority of used cars only have £6-700 across them (profit). The average payment to the salesman is 10-12% of the profit. That's right - around £65 a car. That's on top of a £14'000 P.A basic (before tax).
That wouldn't be so bad if all you had to do was sell the things. But there is nearly always more. You need to do the order (not that hard), and spend hours chasing to make sure everything gets done - any remedial work, scratches and dents, taxing it, getting it valeted. Trust me, it's a lot of work and aggro to earn £65. Sell five cars a week (very good going indeed - not many would do this) and after tax you might earn 30 grand a year. Maybe.
As well as the real customers with money, you have the bullstters, test pilots and general idiots to deal with. From 10 enquiries you'd be lucky to get more than 3 sales. Timewasters not only drive you nuts but prevent you from dealing with real people and progressing existing orders.
It's a high pressure job that doesn't pay very well, so if you think the guy in the Merc or BMW dealer has the best job in the world, you're very mistaken. Be an ars*hole to him and he'll just think you're a beligerent idiot and very quickly dump you.
The dealerships owned by big PLC's are the worst with a very high staff turnover. Been there, seen it, done it!
Tough sThese days, the majority of used cars only have £6-700 across them (profit). The average payment to the salesman is 10-12% of the profit. That's right - around £65 a car. That's on top of a £14'000 P.A basic (before tax).
That wouldn't be so bad if all you had to do was sell the things. But there is nearly always more. You need to do the order (not that hard), and spend hours chasing to make sure everything gets done - any remedial work, scratches and dents, taxing it, getting it valeted. Trust me, it's a lot of work and aggro to earn £65. Sell five cars a week (very good going indeed - not many would do this) and after tax you might earn 30 grand a year. Maybe.
As well as the real customers with money, you have the bulls
tters, test pilots and general idiots to deal with. From 10 enquiries you'd be lucky to get more than 3 sales. Timewasters not only drive you nuts but prevent you from dealing with real people and progressing existing orders.It's a high pressure job that doesn't pay very well, so if you think the guy in the Merc or BMW dealer has the best job in the world, you're very mistaken. Be an ars*hole to him and he'll just think you're a beligerent idiot and very quickly dump you.
The dealerships owned by big PLC's are the worst with a very high staff turnover. Been there, seen it, done it!
t. Don't care. Not my problem. If you think an attitude of any kind is going to help you sell cars or that the customer somehow owes you a living because your personal margins are tight then you're off your rocker.Gassing Station | General Gassing | Top of Page | What's New | My Stuff