Road Angel rip off
Discussion
Got a call from Road Angel recently to let me know I needed to update my yearly subscription. I didn't bother to renew given most councils are actually removing their speed cameras. 2 weeks later I got a rather curt letter saying unless I renewed "we will have no choice but to disable your unit".
True to their word, my Road Angel no longer works. I emphasize the word "my". I paid for the data, and they've removed it. I don't recall there being any mention of this in the instruction manual.
Fair, or terrible customer service?
True to their word, my Road Angel no longer works. I emphasize the word "my". I paid for the data, and they've removed it. I don't recall there being any mention of this in the instruction manual.
Fair, or terrible customer service?
I expect they will say that you only paid for the right to use the data for a year.
Rather than the way I think you are looking at it which is you paid for the current data at the time outright, which you want to use "out of date" as it were.
I Can't say I'd be too happy about it though - for example I haven't updated the maps in my satnav since I got it three years ago, but it still works (although it did try to send me the wrong way down a new one way street in London the other day)
Rather than the way I think you are looking at it which is you paid for the current data at the time outright, which you want to use "out of date" as it were.
I Can't say I'd be too happy about it though - for example I haven't updated the maps in my satnav since I got it three years ago, but it still works (although it did try to send me the wrong way down a new one way street in London the other day)
Edited by chris1roll on Sunday 3rd October 11:26
Fire99 said:
Does sound pretty harsh but i'm not all together surprised. The current trend seems to be towards less cameras rather than more so perhaps the likes of Road Angel are fearing a loss of profit looming.
I certainly won't be using one though.
Not less cameras, you mean fewer.I certainly won't be using one though.
Mutter grumble grumble mutter etc
northo said:
True to their word, my Road Angel no longer works. I emphasize the word "my". I paid for the data, and they've removed it. I don't recall there being any mention of this in the instruction manual.
I understand your point on principle, however surely the unit is close to usless without an updated database?DaveL86 said:
northo said:
True to their word, my Road Angel no longer works. I emphasize the word "my". I paid for the data, and they've removed it. I don't recall there being any mention of this in the instruction manual.
I understand your point on principle, however surely the unit is close to usless without an updated database?I will probably get one of those letters soon. I have on two occasions not been able to update the unit and they have had to reset it at their end which takes time and now my subs have run out, I have now decided to pay half the price for safety camera updates (either to add or delete cameras) on my sat nav so I only have to use one unit in the car now.
In the early years the Road Angel unit I had was great but it is now not a current model and I have now decided to move on.
In the early years the Road Angel unit I had was great but it is now not a current model and I have now decided to move on.
northo said:
Got a call from Road Angel recently to let me know I needed to update my yearly subscription. I didn't bother to renew given most councils are actually removing their speed cameras. 2 weeks later I got a rather curt letter saying unless I renewed "we will have no choice but to disable your unit".
True to their word, my Road Angel no longer works. I emphasize the word "my". I paid for the data, and they've removed it. I don't recall there being any mention of this in the instruction manual.
Fair, or terrible customer service?
Can you buy exactly the same unit, from a place staffed by teenagers that dont have a clue, then do a swap? Then take it back, saying it doesnt work?True to their word, my Road Angel no longer works. I emphasize the word "my". I paid for the data, and they've removed it. I don't recall there being any mention of this in the instruction manual.
Fair, or terrible customer service?
Note- I've NEVER done this with games consoles in a Arg....
Cough, mutter, grumble
I let my OriginB2 lapse at the end of 08. It still works, though obviously it's out of date. Just a shame that they seem to have folded soon after changing to "Pogo"
I suspect RA, Snooper et al. Are pissed at TomTom and Garmin having camera data on their units which are generally cheaper than the stand alone detectors.
I suspect RA, Snooper et al. Are pissed at TomTom and Garmin having camera data on their units which are generally cheaper than the stand alone detectors.
My Snooper continues to work despite me cancelling the direct debit nearly a year ago. I was happy to continue paying for updated data except that they didn't seem to be updating it. A Gatso camera had been removed from a local road and the unit continued to warn of its presence months after it was removed. I have also had instances where temporary road works cameras were not located despite them being in place for weeks.
If the data being sold is not reliable or current, what am I paying for?.
If the data being sold is not reliable or current, what am I paying for?.
I've got speed camera info on my TomTom, but my car has Nav anyway and the Road Angel is definitely the best for alerting you to a camera's presence - the whole thing flashes red and Tiff Needel warns you what sort of camera it is. I often miss the TomTom alerts if I'm talking to someone or am listening to music.
8MRFQ340 said:
Can you buy exactly the same unit, from a place staffed by teenagers that dont have a clue, then do a swap? Then take it back, saying it doesnt work?
Note- I've NEVER done this with games consoles in a Arg....
Cough, mutter, grumble
Note- I've NEVER done this with games consoles in a Arg....
Cough, mutter, grumble
That would make him a thief. Are you implying that you DO that?
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