£35 charge for accidentally typing two letters wrongly!
Discussion
deveng said:
You made a mistake so you're paying the admin fee to fix it. Why should they do it for free? If you didn't want to pay then you should have got it right in the first place.
[/takes off t
t hat]
Tough break.
Yes i made a mistake,no mention of £35 fee in policy small print for mistyping bike number plate."Why should they do it for free?"Can't remember wanting it for free?So i should have got it right in the first place?Human's make mistakes,mistyping something and being charged £35 for the pleasure is b[/takes off t
t hat]Tough break.
ks,pure and simple,even when your tt hat is on or not!rumpelstiltskin said:
Yes i made a mistake,no mention of £35 fee in policy small print for mistyping bike number plate."Why should they do it for free?"Can't remember wanting it for free?So i should have got it right in the first place?Human's make mistakes,mistyping something and being charged £35 for the pleasure is bks,pure and simple,even when your tt hat is on or not!
Are you sure that you typed it in incorrectly? It isn't unknown for websites to have errors on them. ks,pure and simple,even when your tt hat is on or not!
Personally if I was sure I hadn't typed it in incorrectly and that it was a glitch on their website I'm sure talking to the phone monkey's supervisor would have the problem corrected free of charge.
Or is it a bit late to be sure now?
*Al* said:
I believe you have a right to cancel a 'new' insurance policy? If so threaten that if they don't change it for free then you'll ask for a refund and go elsewhere! £35 is a piss take imo.
You have the right to cancel within 14 days of the inception of the policy however insurers have the right to charge an admin fee to cover the costs of setting up the policy, so ph may still end up paying the cost anyway.rumpelstiltskin said:
BrabusMog said:
You agreed to their terms and conditions which would have clearly highlighted this. Take it as a lesson learnt and move on.
Brilliant piece of advice there!I've been stung twice by insurance companies for cancellation fees.
Recently charged £184 to cancel a policy, because I didn't write to them to tell them I didn't want to renew. They had already taken £110 from my bank as a deposit.
Even though I think £184 is a bit steep, considering I'd already paid a £110 deposit. All of the terms were in black and white, so sadly had to chalk it up to experience and accept I'd make a VERY expensive mistake...AGAIN!
rumpelstiltskin said:
Yes i made a mistake,no mention of £35 fee in policy small print for mistyping bike number plate."Why should they do it for free?"Can't remember wanting it for free?So i should have got it right in the first place?Human's make mistakes,mistyping something and being charged £35 for the pleasure is bks,pure and simple,even when your tt hat is on or not!
Crikey I was joking..... ks,pure and simple,even when your tt hat is on or not!It's the admin fees that get me.
I got stung £16 to change my vehicle details a few months back, not much I know, but its still £16 for the phone monkey to type a few words on the PC and CTRL+P to send my new certificate off to me, job done probably before I've finished and he's offering me home insurance.
Its not like you're paying for the monkeys time either, they get their wage regardless, its just a way of squeezing that little bit extra from you.
Thats business for you though!
I got stung £16 to change my vehicle details a few months back, not much I know, but its still £16 for the phone monkey to type a few words on the PC and CTRL+P to send my new certificate off to me, job done probably before I've finished and he's offering me home insurance.
Its not like you're paying for the monkeys time either, they get their wage regardless, its just a way of squeezing that little bit extra from you.
Thats business for you though!
Ricky_M said:
rumpelstiltskin said:
BrabusMog said:
You agreed to their terms and conditions which would have clearly highlighted this. Take it as a lesson learnt and move on.
Brilliant piece of advice there!I've been stung twice by insurance companies for cancellation fees.
Recently charged £184 to cancel a policy, because I didn't write to them to tell them I didn't want to renew. They had already taken £110 from my bank as a deposit.
Even though I think £184 is a bit steep, considering I'd already paid a £110 deposit. All of the terms were in black and white, so sadly had to chalk it up to experience and accept I'd make a VERY expensive mistake...AGAIN!
If they want to put an unfair clause in the agreement then OF COURSE they have to tell you about it, but what justification is there for putting the unfair clause in in the first place?
champ54321 said:
In fairness, you were pretty lucky they noticed before the police did as you would have been drving uninsured up until the point you changed it..
Rubbish. The premium was paid on (presumably) the correct type of vehicle and assuming all the other details were correct the information concerned would not make a material difference to the risk therefor the ombudsman would have a field-day with an insurer that invalidated a claim on the basis of a non-material clerical error.This is the sort of bullcrap that panics people unnecessarily.
However, the £35 charge to change it is a different issue...
r11co said:
Rubbish. The premium was paid on (presumably) the correct type of vehicle and assuming all the other details were correct the information concerned would not make a material difference to the risk therefor the ombudsman would have a field-day with an insurer that invalidated a claim on the basis of a non-material clerical error.
This is the sort of bullcrap that panics people unnecessarily.
However, the £35 charge to change it is a different issue...
So if I found an identical 323ci to mine my insurer would cover me? no.This is the sort of bullcrap that panics people unnecessarily.
However, the £35 charge to change it is a different issue...
The documents say they cover that registration number, not any other deviation of that.
Not a chance in hell the police would let you off.
mrmr96 said:
Why should they be allowed to implement unfair clauses?
If they want to put an unfair clause in the agreement then OF COURSE they have to tell you about it, but what justification is there for putting the unfair clause in in the first place?
I doubt they could justify it, they probably stay in business by insuring half wits like me that don't read the T+Cs before purchasing!If they want to put an unfair clause in the agreement then OF COURSE they have to tell you about it, but what justification is there for putting the unfair clause in in the first place?
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