991 instrument Cluster Failure - Ouch!

[blueSL]

The LCD display in my 991.2 GT3 has failed. The dealer’s diagnosis is that it needs a new instrument cluster. There’s no partial repair so you get everything, dials, screen, warning lights, the lot. The replacement cluster is built to order in Germany to take account of all the variations - imperial/metric, mph/kph, manual/pdk, model designation, dial colours etc etc.

The part alone costs £2600 + VAT and to fit it, the dash has to come out again (it’s already been out once to do a hard reset on the tracker) and that’s another £1000 + VAT, £4300 total, all for a failed LCD display which probably costs £20 from China.

Thank goodness it’s under warranty!

[Luke.]

Very Paul Smith though. Cool.

[curious2]

Great opportunity to change the dial colours ?

[Frrair]

Luke. said:

Very Paul Smith though. Cool.

😂

[Designer Slave]

Interesting you posted this, as yesterday on my 991.2 T the navigation screen section on my dial cluster blacked out with all the other scroll functions still working. However, today it's back up and running. It did make me think, thank goodness the rest of the dials are analogue!

Anyone else had similar problems??

[MadMark911]

Wow - that is almost ridiculous .... Thank goodness it's under warranty!

[Budflicker]

That's an expensive repair once out of warranty.

And in 10-15 years they will nearly all have failed, LCD screens don't last forever.

[Ken Figenus]

Outrageous absurd costs. There will be some firm in an industrial unit somewhere fixing these!

[blueSL]

Yes, but even if the LCD could be replaced, there is still the nonsense of the dash having to come out. 4 hours to take it out, 4 hours to put it back with all the risks of it not going back properly.

Reminds me of the Aston Martin DB9 needing the engine to be dropped to replace the wiper motor.

[short-shift]

The instrument pack can be physically removed and replaced in less than 30 minutes.

James

[Cheib]

blueSL said:

Reminds me of the Aston Martin DB9 needing the engine to be dropped to replace the wiper motor.

Is that true ? That’s ludicrous !

[C. Grimsley]

blueSL said:

Yes, but even if the LCD could be replaced, there is still the nonsense of the dash having to come out. 4 hours to take it out, 4 hours to put it back with all the risks of it not going back properly.

Reminds me of the Aston Martin DB9 needing the engine to be dropped to replace the wiper motor.

Takes 20 minutes to get them out, easy

Carl

[blueSL]

Well then the dealer is lying to me. Thanks for the information.

[neilf]

Few years back a colleague had a 996 Turbo. The spring in the SIM card holder broke. Porsche replaced the whole PCM unit under warranty because you couldn’t purchase the individual spring. Crazy.

[PS2018]

@bluesl very relieving to hear that’s under warranty, big numbers there if it wasn’t. 8 hours labour is laughable isn’t it!

[blueSL]

I’m encouraged by others replies that it’s simpler than taking the dash out because when they did - to do a hard reset on the tracker - there was an issue after it had gone back.

Edited by blueSL on Sunday 19th May 09:41

[zebede]

Tracker on my old 991.2 c4s was under passenger seat, the muppets broke all the trims on the runners but claimed (at first) it wasn’t them!

[cvega]

GT3 expensive to repair? why I never..

[blueSL]

cvega said:

GT3 expensive to repair? why I never..

Smart-arse comment - it’s a 991.2 and the repair cost would be the same or similar for the most basic Carrera.

Anyway, 4 weeks on, still not fixed, no date from Porsche when the part will be available and no date when they know when it will be available. Understandable for a 30 year old car, but ridiculous for a car that is barely out of production - and if you include the GT3 RS and the Speedster, still in production.

Meanwhile, the car is undriveable because if there’s a problem, you can’t see the messages the car is telling you.

[gtsralph]

Mark,

I’d escalate this to Porsche Cars GB CEO, [e-mail]

Ralph