Days back at the dealership
Discussion
In all I had a loan car for 10 days of that time. Those 10 days include the 4 days involved in going to the OPC to collect the loan car and return it both times. Porsche GB have listened to me but have been clear that my contract is with the OPC and not with them. The issues have been the same this whole time, water getting inside the car.
I really like Porsche cars, always have done. The reality of getting such a negative ownership experience from the OPC is an eye opener. What I experienced was the OPC expecting me to be endlessly patient, Which I have been, allowing them to attempt repair after repair almost on a cyclical basis. It all changed the minute I mentioned that I had lost confidence in the car and wanted to return it given the catalogue of issues and multiple attempts to rectify. After that it quickly became clear that the financial implications of them taking it back, were going to take precedence over my horrible ownership experience. All of a sudden the issues were fixed according to them, that was their stance and we would have to agree to disagree.
I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?
I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?
I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
Jakob911 said:
I really like Porsche cars, always have done. The reality of getting such a negative ownership experience from the OPC is an eye opener. What I experienced was the OPC expecting me to be endlessly patient, Which I have been, allowing them to attempt repair after repair almost on a cyclical basis. It all changed the minute I mentioned that I had lost confidence in the car and wanted to return it given the catalogue of issues and multiple attempts to rectify. After that it quickly became clear that the financial implications of them taking it back, were going to take precedence over my horrible ownership experience. All of a sudden the issues were fixed according to them, that was their stance and we would have to agree to disagree.
I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?
I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
When did the issue first occur? You may be well within your rights to outright reject the car and demand a refund.I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?
I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
Jakob911 said:
I really like Porsche cars, always have done. The reality of getting such a negative ownership experience from the OPC is an eye opener. What I experienced was the OPC expecting me to be endlessly patient, Which I have been, allowing them to attempt repair after repair almost on a cyclical basis. It all changed the minute I mentioned that I had lost confidence in the car and wanted to return it given the catalogue of issues and multiple attempts to rectify. After that it quickly became clear that the financial implications of them taking it back, were going to take precedence over my horrible ownership experience. All of a sudden the issues were fixed according to them, that was their stance and we would have to agree to disagree.
I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?
I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
Get the Motoring Ombudsman involved....if nothing else it will focus their minds. Mate of mine had an Audi A6 which has problems with water ingress which the Audi dealer was fI couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?
I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
king about with. Told him to use the MO.....was sorted pretty quickly after that.https://www.themotorombudsman.org/motor-ombudsman/...
As ever the main advice with anything like this is make sure everything is in writing.
Jakob911 said:
I really like Porsche cars, always have done. The reality of getting such a negative ownership experience from the OPC is an eye opener. What I experienced was the OPC expecting me to be endlessly patient, Which I have been, allowing them to attempt repair after repair almost on a cyclical basis. It all changed the minute I mentioned that I had lost confidence in the car and wanted to return it given the catalogue of issues and multiple attempts to rectify. After that it quickly became clear that the financial implications of them taking it back, were going to take precedence over my horrible ownership experience. All of a sudden the issues were fixed according to them, that was their stance and we would have to agree to disagree.
I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?
I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
Which model do you own? Also which OPC are you dealing with? Customer service levels vary from dealership to dealership. Often the Porsche owned dealers being the most poorly run with the highest turnover of staff. Walked into Hatfield OPC the other day to have look at a Macan. Staff unrecognisable from a few years ago with complete overhaul both on service and sales side but same old poor service levels without a phone call back on the car as promised.I couldn't sell the car privately or to an independent dealer given what I know about the history of the car. If I felt uncomfortable keeping it as a long term car, how could I sell it on to another?
I guess the true test of a brand is when their product does go wrong. As Porsche volumes go up year on year, The dealerships being the entity contracted with the customer in the UK, have to stand up and accept that not all cars perform as they should. In my case they put financial gain over customer care.
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