Help - Serious Repair Bill
Discussion
ABZ RS6 said:
Just looking for some advice from the Porsche sages on here.
My 991.2 is current at OPC for MOT and investigate slight fuel smell. Initial investigation indicated corroded fuel rail and was give repair cost of £2,300. To be fair to OPC they approached Porsche U.K. who agreed to cover 50% of cost.
This morning OPC came back and said as they could not remove the oil pipe from the turbo they would now have to replace turbo also which is taking the bill to £8,000, of which Porsche will still cover 50% so £4,000 out of my pocket.
The vehicle is just 4 yrs old and has 14K on the clock. It has been full serviced by this OPC from new.
I probably should not be surprised but I am frankly appalled that a vehicle of such age and mileage should be attracting an £8K repair. Do I just have to suck it up or any advice????
Four year old and a rotten fuelMy 991.2 is current at OPC for MOT and investigate slight fuel smell. Initial investigation indicated corroded fuel rail and was give repair cost of £2,300. To be fair to OPC they approached Porsche U.K. who agreed to cover 50% of cost.
This morning OPC came back and said as they could not remove the oil pipe from the turbo they would now have to replace turbo also which is taking the bill to £8,000, of which Porsche will still cover 50% so £4,000 out of my pocket.
The vehicle is just 4 yrs old and has 14K on the clock. It has been full serviced by this OPC from new.
I probably should not be surprised but I am frankly appalled that a vehicle of such age and mileage should be attracting an £8K repair. Do I just have to suck it up or any advice????
Edited by ABZ RS6 on Thursday 28th October 15:00
Line - that’s bonkers and massively disappointing. Should not be rotting through in that time frame.
Desert Dragon said:
I think what this really shows in the era of all 911 being mainly turbos is do not be without a warranty. Everything exposed to elements under the car with loads of road grime hence rots for fun including the turbos too.
That's exactly what I thought the first time I saw the underside of a 991.2. All that gear under there and as I understand it they are low pressure turbos too so are really just trying to mimic N/A response, i.e. a response to 'environmental' otherwise I bet engineers would have stuck with NA. So it leaves owners with a maintenance hit down the road that just doesn't exist with NA. The OP has only hit the first stage of all that too and it doesn't bode well if this is an example of Porsche's planned maintenance 'solution'
It's a very astute marketing strategy, make cars that have expensive breakdowns that you will only repair with replacement OEM parts, and sell extended warranties at significant cost to cover this.
If Thorny is anything to go by Porsche are making 15-20% on the warranties, plus the extortionate part prices so a nice little earner for them.
What company wants to sell a car that never breaks down.
If Thorny is anything to go by Porsche are making 15-20% on the warranties, plus the extortionate part prices so a nice little earner for them.
What company wants to sell a car that never breaks down.
I’ve never heard of turbo cars being more at risk of problems than their NA equivalents. A turbo is a simple bit of kit. Porsche turbo engines have in general proved to be much more reliable than NA versions across the ranges.
I’ve had my 991.2 for 4 years and I’ve seen any grime making it onto the mechanicals at the rear. Having said that, it’s not used during the salty months and lives in a garage. Im much happier using the Indy system and having true 911 enthusiasts looking after it.
I’ve had my 991.2 for 4 years and I’ve seen any grime making it onto the mechanicals at the rear. Having said that, it’s not used during the salty months and lives in a garage. Im much happier using the Indy system and having true 911 enthusiasts looking after it.
If used in salty months you could have similar issues to OP too. If you can find a good indy then I agree but in my experience easier said than done. There's names mentioned on PH people swear by where skullduggery simply off the scale. I remember Specialist Cars of Malton, Gmund all the cheerleaders on here and promoted through PCGB etc. There are many SCMs and Gmunds hence sadly incompetent OPCs often a safer and cheaper bet.
Grantstown said:
I’ve never heard of turbo cars being more at risk of problems than their NA equivalents. A turbo is a simple bit of kit. Porsche turbo engines have in general proved to be much more reliable than NA versions across the ranges.
I’ve had my 991.2 for 4 years and I’ve seen any grime making it onto the mechanicals at the rear. Having said that, it’s not used during the salty months and lives in a garage. Im much happier using the Indy system and having true 911 enthusiasts looking after it.
Ask a 996 Turbo owner. Yes the engine is stronger but that's bit different to the 991.1 versus 991.2 thingI’ve had my 991.2 for 4 years and I’ve seen any grime making it onto the mechanicals at the rear. Having said that, it’s not used during the salty months and lives in a garage. Im much happier using the Indy system and having true 911 enthusiasts looking after it.
Turbo is just one item....intercoolers, air and oil lines, etc...all down where the dirt/salt is.
Edited by Andyoz on Sunday 31st October 12:28
Andyoz said:
Ask a 996 Turbo owner. Yes the engine is stronger but that's bit different to the 991.1 versus 991.2 thing
Turbo is just one item....intercoolers, air and oil lines, etc...all down where the dirt/salt is.
996 Turbo install has some issues, some of the componentry was slightly better quality than the rubbish they use these days, but the manifold securing bolts/studs/nuts and heatshields were cheap rubbish.Turbo is just one item....intercoolers, air and oil lines, etc...all down where the dirt/salt is.
As I mentioned previously, the fitting on the ends of the pipes that scavenge the turbo oil feed reservoirs on the turbos, are a known issue when it comes to removal. Those in the know, don't try removing them, instead they cut the steel pipe and leave the fitting seized in the reservoir, then install a connector in the pipe where it was cut.
Being a garage owner and obviously a mechanic we deal with stuff like this daily. Local main dealers send us so much work it’s unreal and most when in warranty, they don’t have the skill or the tools to do what’s required.
I bet I could fix this, issue you have at a main agent is they literally don’t care, it’s not there car it’s yours, the way they fix it is your only option. Try a proper garage with skilled mechanics, even with Porsche paying half you will still get it much cheaper.
I have owned three porsches and luckily never needed any repair work but my one year old gt3 had an ssue with the battery going flat, I knew what it was, it had a current drain, dealers told me it was the battery and not covered by warranty, I paid £500 for a battery, a week later it’s flat again, car goes back and had the proper fault repaired, trying to get my money back for the battery well you can imagine.
Carl
I bet I could fix this, issue you have at a main agent is they literally don’t care, it’s not there car it’s yours, the way they fix it is your only option. Try a proper garage with skilled mechanics, even with Porsche paying half you will still get it much cheaper.
I have owned three porsches and luckily never needed any repair work but my one year old gt3 had an ssue with the battery going flat, I knew what it was, it had a current drain, dealers told me it was the battery and not covered by warranty, I paid £500 for a battery, a week later it’s flat again, car goes back and had the proper fault repaired, trying to get my money back for the battery well you can imagine.
Carl
Desert Dragon said:
If used in salty months you could have similar issues to OP too. If you can find a good indy then I agree but in my experience easier said than done. There's names mentioned on PH people swear by where skullduggery simply off the scale. I remember Specialist Cars of Malton, Gmund all the cheerleaders on here and promoted through PCGB etc. There are many SCMs and Gmunds hence sadly incompetent OPCs often a safer and cheaper bet.
Agreed that there was one independent that I was aware of who charged specialist rates for servicing that was in fact done by a local tyre fitting company ... However, Andrew at Gmund did no servicing and pointed customers in the direction of RPM Knaresborough who are top rate (ex JCT600 etc) ... and SCoM of whom from a service perspective I have heard nothing bad and the technical staff all appeared to find work with existing respected indies ... ?? I reply for them because I have used many of them for their specialisations ... they are on my patch.
What have you heard that is different ?
P.S. I am not replying to untarnished the genuine ills of the companies you mention ... but a generalisation such as this could appear to tar all without justification ...
Edited by ChrisW. on Sunday 31st October 14:51
I only mention those two indies as good examples of what can go wrong nothing specific as you know we can not name and shame? So why ask? As a rule of thumb an indy is not as safe a using as an OPC I can assure you. You just have to compare balance sheets. Having said that there are excellent indies out there too of course. If you can find a good one I'd say you're quids in looking at current OPC prices. That sounds like £16k if you needed to swap both turbos and oil lines for OP which doesn't sound right at all.
Desert Dragon said:
I only mention those two indies as good examples of what can go wrong nothing specific as you know we can not name and shame? So why ask? As a rule of thumb an indy is not as safe a using as an OPC I can assure you. You just have to compare balance sheets. Having said that there are excellent indies out there too of course. If you can find a good one I'd say you're quids in looking at current OPC prices. That sounds like £16k if you needed to swap both turbos and oil lines for OP which doesn't sound right at all.
Then mentioning two indies who could no longer defend themselves was hardly helpful .. was it ?Particularly with regard to RPM who are very much alive and doing very good work.
As a rule of thumb I have found my choice of indies to be particularly good. Balance sheet has nothing to do with it. After all, the bigger you are the harder you fall.
A correction would be fine ... , I agree that £16k doesn't sound right ... even if an OPC may try to justify it.
Edited by ChrisW. on Sunday 31st October 21:50
Monkeylegend said:
It's a very astute marketing strategy, make cars that have expensive breakdowns that you will only repair with replacement OEM parts, and sell extended warranties at significant cost to cover this.
If Thorny is anything to go by Porsche are making 15-20% on the warranties, plus the extortionate part prices so a nice little earner for them.
What company wants to sell a car that never breaks down.
Hyundai.If Thorny is anything to go by Porsche are making 15-20% on the warranties, plus the extortionate part prices so a nice little earner for them.
What company wants to sell a car that never breaks down.
Grantstown said:
I think Porsche’s green policy must include the use of biodegradable parts. When you consider the engine issues across multiple models, transfer boxes, electronic glitches etc., it’s amazing that they maintain to retain that image of unimpeachable quality.
Do they? Last survey I saw, Porsche came in about the same as JLR, i.e crap.MDL111 said:
I’d be very happy that they cover half of the bill. Feels like a win to me.
A 50% offer is industry standard in dispute resolution as it's a win for both sides. There is a huge mark up on parts and Porsche will be more than covering all costs here. Indeed in part heavy/ labour light claims eg new wheels, new airbag, new seats, new ECU, even a new engine, they still make plenty of money out of you. It's the parts light / labour intensive claims where customers often struggle to get a decent goodwill payment - eg a small part that requires engine removal. Edited by Discombobulate on Monday 1st November 07:07
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