992 Turbo S issues-Right to reject
Discussion
Hi all
I bought a brand new Turbo S in December 2023 from an OPC and was initially so pleased with it. Three weeks later, a chassis system fault appeared and the car went back to them and it was fixed.
Last week, the same fault reoccurred and I've now lost all confidence in the car, so following legal advice, via my insurer, I've decided to reject the car in line with the Consumer Rights Act 2015, under the final right to reject, as it's less than six months old and they've had one chance to fix it. I could have rejected it in the first 30 days, but felt it only reasonable to assume it was a one off, so gave the dealer a chance to repair it.
I know cars are incredibly complex machines, but I don't expect problems with a new premium car. My Audi RS3 was bought new a year ago and I've had no problems, nor with my wife's one year old Mini Cooper S, again bought from new.
I know the law is on my side and although my solicitor said I have the right to request a full refund, that the dealer can make a reasonable reduction for the mileage I've done-2500 miles.
My question is whether there's any written guidance anywhere as to what is reasonable, or if anyone on here has experienced this situation, regarding agreeing an allowance? The dealer will have a different opinion to me! Which magazine suggests between 20-40 pence per mile is reasonable?
Let me stress the car is lovely to drive and I didn't take the decision lightly but with the six months period looming, when I lose the final right to reject argument, I don't have confidence in it anymore.
I've got broad shoulders, so if you think I'm being unreasonable, please say so, but any guidance regarding the allowance would be much appreciated.
I bought a brand new Turbo S in December 2023 from an OPC and was initially so pleased with it. Three weeks later, a chassis system fault appeared and the car went back to them and it was fixed.
Last week, the same fault reoccurred and I've now lost all confidence in the car, so following legal advice, via my insurer, I've decided to reject the car in line with the Consumer Rights Act 2015, under the final right to reject, as it's less than six months old and they've had one chance to fix it. I could have rejected it in the first 30 days, but felt it only reasonable to assume it was a one off, so gave the dealer a chance to repair it.
I know cars are incredibly complex machines, but I don't expect problems with a new premium car. My Audi RS3 was bought new a year ago and I've had no problems, nor with my wife's one year old Mini Cooper S, again bought from new.
I know the law is on my side and although my solicitor said I have the right to request a full refund, that the dealer can make a reasonable reduction for the mileage I've done-2500 miles.
My question is whether there's any written guidance anywhere as to what is reasonable, or if anyone on here has experienced this situation, regarding agreeing an allowance? The dealer will have a different opinion to me! Which magazine suggests between 20-40 pence per mile is reasonable?
Let me stress the car is lovely to drive and I didn't take the decision lightly but with the six months period looming, when I lose the final right to reject argument, I don't have confidence in it anymore.
I've got broad shoulders, so if you think I'm being unreasonable, please say so, but any guidance regarding the allowance would be much appreciated.
Yes, twice. The salesman thinks I'm being unreasonable (well he would) based on the complexity of the car and after the first fault in January, they offered a track day at Silverstone(never heard anymore!) I'm sure the dealer won't want to accept the car back, as it's expensive for them.
funboxster said:
Hi all
I bought a brand new Turbo S in December 2023 from an OPC and was initially so pleased with it. Three weeks later, a chassis system fault appeared and the car went back to them and it was fixed.
Last week, the same fault reoccurred and I've now lost all confidence in the car, so following legal advice, via my insurer, I've decided to reject the car in line with the Consumer Rights Act 2015, under the final right to reject, as it's less than six months old and they've had one chance to fix it. I could have rejected it in the first 30 days, but felt it only reasonable to assume it was a one off, so gave the dealer a chance to repair it.
I know cars are incredibly complex machines, but I don't expect problems with a new premium car. My Audi RS3 was bought new a year ago and I've had no problems, nor with my wife's one year old Mini Cooper S, again bought from new.
I know the law is on my side and although my solicitor said I have the right to request a full refund, that the dealer can make a reasonable reduction for the mileage I've done-2500 miles.
My question is whether there's any written guidance anywhere as to what is reasonable, or if anyone on here has experienced this situation, regarding agreeing an allowance? The dealer will have a different opinion to me! Which magazine suggests between 20-40 pence per mile is reasonable?
Let me stress the car is lovely to drive and I didn't take the decision lightly but with the six months period looming, when I lose the final right to reject argument, I don't have confidence in it anymore.
I've got broad shoulders, so if you think I'm being unreasonable, please say so, but any guidance regarding the allowance would be much appreciated.
No way 20-40p a mile on a 992 Turbo S, I’d assume 5-10x that.I bought a brand new Turbo S in December 2023 from an OPC and was initially so pleased with it. Three weeks later, a chassis system fault appeared and the car went back to them and it was fixed.
Last week, the same fault reoccurred and I've now lost all confidence in the car, so following legal advice, via my insurer, I've decided to reject the car in line with the Consumer Rights Act 2015, under the final right to reject, as it's less than six months old and they've had one chance to fix it. I could have rejected it in the first 30 days, but felt it only reasonable to assume it was a one off, so gave the dealer a chance to repair it.
I know cars are incredibly complex machines, but I don't expect problems with a new premium car. My Audi RS3 was bought new a year ago and I've had no problems, nor with my wife's one year old Mini Cooper S, again bought from new.
I know the law is on my side and although my solicitor said I have the right to request a full refund, that the dealer can make a reasonable reduction for the mileage I've done-2500 miles.
My question is whether there's any written guidance anywhere as to what is reasonable, or if anyone on here has experienced this situation, regarding agreeing an allowance? The dealer will have a different opinion to me! Which magazine suggests between 20-40 pence per mile is reasonable?
Let me stress the car is lovely to drive and I didn't take the decision lightly but with the six months period looming, when I lose the final right to reject argument, I don't have confidence in it anymore.
I've got broad shoulders, so if you think I'm being unreasonable, please say so, but any guidance regarding the allowance would be much appreciated.
Who are you dealing with at the OPC? If you haven’t you need to be in dialogue with the dealer principle.
I’m a little surprised as to the legal advice you’ve had based upon the post above. In these situations you would be expected to give the supplier reasonable time to solve the issue. One attempt feels light. I get the proximity to the six month statutory limitation, but that could be negotiated with the OPC.
I would get in front of the DP ASAP.
I’m a little surprised as to the legal advice you’ve had based upon the post above. In these situations you would be expected to give the supplier reasonable time to solve the issue. One attempt feels light. I get the proximity to the six month statutory limitation, but that could be negotiated with the OPC.
I would get in front of the DP ASAP.
acwh said:
Who are you dealing with at the OPC? If you haven’t you need to be in dialogue with the dealer principle.
I’m a little surprised as to the legal advice you’ve had based upon the post above. In these situations you would be expected to give the supplier reasonable time to solve the issue. One attempt feels light. I get the proximity to the six month statutory limitation, but that could be negotiated with the OPC.
I would get in front of the DP ASAP.
An email went to the DP on Thursday, copied to the salesman. The DP on leave, but their sales manager has replied to advise he's passed my email to their legal team. The CRA does say you only have to give one attempt, before rejecting. Good point about negotiating on timescale, as I've stopped using the car, because they can't look at it for a month!I’m a little surprised as to the legal advice you’ve had based upon the post above. In these situations you would be expected to give the supplier reasonable time to solve the issue. One attempt feels light. I get the proximity to the six month statutory limitation, but that could be negotiated with the OPC.
I would get in front of the DP ASAP.
The CRA says this with caveat. That being the supplier cannot prove the fault wasn’t there when new.
This will be a drawn out and ugly affair. I would recommend a face to face with the DP or their deputy if timescales dictate, as soon as you can.
What outcome are you looking for? Is it money back to buy something else or ?
This will be a drawn out and ugly affair. I would recommend a face to face with the DP or their deputy if timescales dictate, as soon as you can.
What outcome are you looking for? Is it money back to buy something else or ?
acwh said:
The CRA says this with caveat. That being the supplier cannot prove the fault wasn’t there when new.
This will be a drawn out and ugly affair. I would recommend a face to face with the DP or their deputy if timescales dictate, as soon as you can.
What outcome are you looking for? Is it money back to buy something else or ?
Ideally I want my money back, less a reasonable allowance for the mileage covered. I'm happy to meet their DP or deputy, but my mind really is made up.This will be a drawn out and ugly affair. I would recommend a face to face with the DP or their deputy if timescales dictate, as soon as you can.
What outcome are you looking for? Is it money back to buy something else or ?
bennno said:
Was it financed? In which case you are rejecting it back to the finance company presumably?
ID wager with the values in freefall they'd be very keen to avoid taking it back, as much as youd be keen to get a full value refund.
Not financed, paid for in cash, by faster payments. Didn't pay by credit card, as low credit limit. I wish I'd upped my limit to pay this way.ID wager with the values in freefall they'd be very keen to avoid taking it back, as much as youd be keen to get a full value refund.
funboxster said:
Not financed, paid for in cash, by faster payments. Didn't pay by credit card, as low credit limit. I wish I'd upped my limit to pay this way.
Even if you pay £1 deposit on the credit card and the balance as cash you have full protection. Horse bolted and all that.Anyway, what did they say was wrong with the car the first time the issue came up?. Don’t think a single reoccurrence would put me off. Maybe more reasonable to given them one more chance and try and get a written extension in the right to reject?
I'd suggest that the dealer will claim they successfully fixed the original fault & that why it has not reappeared. They will likely suggest the current fault appearing some months later is not a continuation of the original & you are therefore required to allow them the opportunity to rectify.
darreni said:
I'd suggest that the dealer will claim they successfully fixed the original fault & that why it has not reappeared. They will likely suggest the current fault appearing some months later is not a continuation of the original & you are therefore required to allow them the opportunity to rectify.
I don’t see how they can claim it was successfully fixed if it has reappeared later.I’d also suggest that the fact they are saying the OP needs to wait a month is not exactly doing their utmost to fix things. OPC Service departments do build flex in to their scheduling as they obviously have no idea when a car comes in for a service what they are going to find. They don’t book out 100% of their capacity.
My OPC is currently booking out six weeks in advance but they got my Cayenne in for a brake change a couple of weeks ago at 24 hours notice…they needed it for three days but they worked it in to their schedule.
darreni said:
I'd suggest that the dealer will claim they successfully fixed the original fault & that why it has not reappeared. They will likely suggest the current fault appearing some months later is not a continuation of the original & you are therefore required to allow them the opportunity to rectify.
As per Chieb post, the same fault has reappeared, so they can't have fixed it? They've had one opportunity, this would be a second attempt. Also two other faults up, PADM and engine control. They're probably connected to the chassis fault.garystoybox said:
funboxster said:
Not financed, paid for in cash, by faster payments. Didn't pay by credit card, as low credit limit. I wish I'd upped my limit to pay this way.
Even if you pay £1 deposit on the credit card and the balance as cash you have full protection. Horse bolted and all that.Anyway, what did they say was wrong with the car the first time the issue came up?. Don’t think a single reoccurrence would put me off. Maybe more reasonable to given them one more chance and try and get a written extension in the right to reject?
funboxster said:
garystoybox said:
funboxster said:
Not financed, paid for in cash, by faster payments. Didn't pay by credit card, as low credit limit. I wish I'd upped my limit to pay this way.
Even if you pay £1 deposit on the credit card and the balance as cash you have full protection. Horse bolted and all that.Anyway, what did they say was wrong with the car the first time the issue came up?. Don’t think a single reoccurrence would put me off. Maybe more reasonable to given them one more chance and try and get a written extension in the right to reject?
garystoybox said:
Even if you pay £1 deposit on the credit card and the balance as cash you have full protection. Horse bolted and all that.?
This is not my understanding. IIRC there is a ceiling of £30k.If your purchase is less than n £100 or more than £30k, the consumer credit act does not apply
https://www.moneysavingexpert.com/reclaim/section7...
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