992 Turbo S issues-Right to reject
Discussion
I've been down this path with a Trophy-R a few years ago. It was a horrible experience and took months to get it resolved. You have to formally reject the car and demand a refund. Under no circumstances should you leave the car with them until you have it in writing that they have accepted your right to reject. Once you have rejected it I would suggest you don't use the car.
There is some good info here which is guidance for businesses and section 7 discusses the reduction for use.
https://www.businesscompanion.info/sites/default/f...
Once you have formally notified them you will have a good idea how it will play out. They will either accept it and ask you to return the car and issue a refund or they will dig their heels in and try and obstruct the process or get legals involved.
There is some good info here which is guidance for businesses and section 7 discusses the reduction for use.
https://www.businesscompanion.info/sites/default/f...
Once you have formally notified them you will have a good idea how it will play out. They will either accept it and ask you to return the car and issue a refund or they will dig their heels in and try and obstruct the process or get legals involved.
belfry said:
OP, what did you pay for the car new? What is it worth now? these might be significant sums, which might make the OPC take a stand.
Also, would you accept a new 992 Turbo S as an alternative to a full refund?
This.Also, would you accept a new 992 Turbo S as an alternative to a full refund?
Otherwise, although CRA2015 states everything that you have posted, it's going to be a very long drawn out affair, and you cannot put a financial value against your time and mental health as it will take a huge toll on both until a resolution is found.
Unless you purchased with a stonking discount, this will easily have shed £40+k, and the DP and sales executive who was your great pal on purchasing shall very soon, if not already, be 'with a customer, in a meeting, offsite or on a day off'.
Request a brand-new replacement with a moderate adjustment for mileage, that will be a bit more palatable and give them options.
If that goes ahead, offer it to a good prestige dealer SOR with delivery mileage if you do not want to keep.
I just offloaded a 1900 miles GTS cab we bought new that was 5mths old with an amazing spec, so I have current experience of selling 992s.
Unfortunately, i cannot see a happy ending regardless due to the massive drop in values that 992s have currently subjected to.
I do wish you all the best though.
funboxster said:
bennno said:
No way 20-40p a mile on a 992 Turbo S, I’d assume 5-10x that.
Yes, I thought that 20-40p was an unrealistic figure!Is it just me or does it sound like the OP is looking for a way out of the massive depreciation that 992 turbo s have had in the last 6 months and the second fault looks like a possible golden ticket out of it?
Either that or it's just a massive overreaction, in which case I apologise for the above but would refer you to see Dr Chopper!
Either that or it's just a massive overreaction, in which case I apologise for the above but would refer you to see Dr Chopper!
Wheelspinning said:
I just offloaded a 1900 miles GTS cab we bought new that was 5mths old with an amazing spec, so I have current experience of selling 992s.
.
I do wish you all the best though.
Out of interest what made you suddenly decide to sell a car you had recently spent 100 odd grand on with only 1900 miles on it? Did you not like it?.
I do wish you all the best though.
OPOGTS said:
I may be alone, but this sounds like a monumental overreaction to me!
Likewise, I’m not in anything close to the same ballpark purchasing wise as the OP. But his car has an issue, it even came up a second time. Has it tried to kill you so far ? Does it make the car a death trap ? I get that it’s an inconvenience. Have you just lost interest in the car and this is a handy way out ? OP I could be completely wrong of course.
Thanks again for the further replies. To summarise some of the extra points raised:
No, I'm not looking to get out of the depreciation issue. I want to stress I bought the car, because I wanted one and planned to keep it for two years., but I've lost confidence in the car. I know cars are an easy way to throw money away. The car was advertised with a £14k discount. It had £20k of extras on it.
I'm taking the emotion out of the issue. A car, in my mind, is no different to buying say, a premium product. If the product went wrong twice in three months and the supplier had had a chance to repair once, I'd reject as not of satisfactory build quality. Wouldn't you? I'm guided by cars I've owned which have never given any problems during ownership.
Would I accept another TS? Yes, but it would need to be new, of the same spec(or better) and a colour acceptable to me. As some of you have said, this could turn out a long drawn out affair.
The DP is back this week, so hopefully, he'll be ringing me and yes, the salesman is not responding to my emails of record, ie, I've stopped driving the car, as of last week, due to the fault.
I have history with this issue. In 2018, I rejected a McLaren bought new after one year of ownership, having experienced lots of electrical and starting problems with it, from about nine months old.
From my first rejection letter, the dealer agreed to buy back the car after two weeks, for the list price, less the extras, so lost £20k, having owned for one year and put 5k on the clock. Perhaps I was lucky there. Again, I saw the McLaren as a product and took emotion out of my thinking.
No, I'm not looking to get out of the depreciation issue. I want to stress I bought the car, because I wanted one and planned to keep it for two years., but I've lost confidence in the car. I know cars are an easy way to throw money away. The car was advertised with a £14k discount. It had £20k of extras on it.
I'm taking the emotion out of the issue. A car, in my mind, is no different to buying say, a premium product. If the product went wrong twice in three months and the supplier had had a chance to repair once, I'd reject as not of satisfactory build quality. Wouldn't you? I'm guided by cars I've owned which have never given any problems during ownership.
Would I accept another TS? Yes, but it would need to be new, of the same spec(or better) and a colour acceptable to me. As some of you have said, this could turn out a long drawn out affair.
The DP is back this week, so hopefully, he'll be ringing me and yes, the salesman is not responding to my emails of record, ie, I've stopped driving the car, as of last week, due to the fault.
I have history with this issue. In 2018, I rejected a McLaren bought new after one year of ownership, having experienced lots of electrical and starting problems with it, from about nine months old.
From my first rejection letter, the dealer agreed to buy back the car after two weeks, for the list price, less the extras, so lost £20k, having owned for one year and put 5k on the clock. Perhaps I was lucky there. Again, I saw the McLaren as a product and took emotion out of my thinking.
funboxster said:
Thanks again for the further replies. To summarise some of the extra points raised:
No, I'm not looking to get out of the depreciation issue. I want to stress I bought the car, because I wanted one and planned to keep it for two years., but I've lost confidence in the car. I know cars are an easy way to throw money away. The car was advertised with a £14k discount. It had £20k of extras on it.
I'm taking the emotion out of the issue. A car, in my mind, is no different to buying say, a premium product. If the product went wrong twice in three months and the supplier had had a chance to repair once, I'd reject as not of satisfactory build quality. Wouldn't you? I'm guided by cars I've owned which have never given any problems during ownership.
Would I accept another TS? Yes, but it would need to be new, of the same spec(or better) and a colour acceptable to me. As some of you have said, this could turn out a long drawn out affair.
The DP is back this week, so hopefully, he'll be ringing me and yes, the salesman is not responding to my emails of record, ie, I've stopped driving the car, as of last week, due to the fault.
I have history with this issue. In 2018, I rejected a McLaren bought new after one year of ownership, having experienced lots of electrical and starting problems with it, from about nine months old.
From my first rejection letter, the dealer agreed to buy back the car after two weeks, for the list price, less the extras, so lost £20k, having owned for one year and put 5k on the clock. Perhaps I was lucky there. Again, I saw the McLaren as a product and took emotion out of my thinking.
Sounds like a v good ownership model to avoid the ravages of supercar depreciation. Good luck, please keep thread updated.No, I'm not looking to get out of the depreciation issue. I want to stress I bought the car, because I wanted one and planned to keep it for two years., but I've lost confidence in the car. I know cars are an easy way to throw money away. The car was advertised with a £14k discount. It had £20k of extras on it.
I'm taking the emotion out of the issue. A car, in my mind, is no different to buying say, a premium product. If the product went wrong twice in three months and the supplier had had a chance to repair once, I'd reject as not of satisfactory build quality. Wouldn't you? I'm guided by cars I've owned which have never given any problems during ownership.
Would I accept another TS? Yes, but it would need to be new, of the same spec(or better) and a colour acceptable to me. As some of you have said, this could turn out a long drawn out affair.
The DP is back this week, so hopefully, he'll be ringing me and yes, the salesman is not responding to my emails of record, ie, I've stopped driving the car, as of last week, due to the fault.
I have history with this issue. In 2018, I rejected a McLaren bought new after one year of ownership, having experienced lots of electrical and starting problems with it, from about nine months old.
From my first rejection letter, the dealer agreed to buy back the car after two weeks, for the list price, less the extras, so lost £20k, having owned for one year and put 5k on the clock. Perhaps I was lucky there. Again, I saw the McLaren as a product and took emotion out of my thinking.
You will definitely be in for a long and difficult process OP.
I am not at liberty to discuss details but I know of a similar instance which a 992 had multiple faults. Porsche really dragged their feet….OPC blamed Porsche GB for not authorising work, GB blamed Porsche AG etc etc
They’ll want to try and repair the car…that will take weeks/months.
They then may go down the replacement car route and you’ll probably have to go to court if you want to get your cash back. They will know that not many people want to incur five figure legal fees which you would easily be looking at to go to court….never mind all the stress which believe me will take over your life.
The cheapest and quickest thing would be to get the car roadworthy and put it on CC and be done with it.
You might be able to get an allocation for a GT car as compensation….personally that’s where I’d be going. That’s in the gift of the DP/Franchise Group and won’t cost them too much.
I am not at liberty to discuss details but I know of a similar instance which a 992 had multiple faults. Porsche really dragged their feet….OPC blamed Porsche GB for not authorising work, GB blamed Porsche AG etc etc
They’ll want to try and repair the car…that will take weeks/months.
They then may go down the replacement car route and you’ll probably have to go to court if you want to get your cash back. They will know that not many people want to incur five figure legal fees which you would easily be looking at to go to court….never mind all the stress which believe me will take over your life.
The cheapest and quickest thing would be to get the car roadworthy and put it on CC and be done with it.
You might be able to get an allocation for a GT car as compensation….personally that’s where I’d be going. That’s in the gift of the DP/Franchise Group and won’t cost them too much.
OPOGTS said:
I may be alone, but this sounds like a monumental overreaction to me!
Don’t know the full facts, so can’t comment, but do know someone who threw all his toys out of the cot for relatively minor issues, and tried to go down this route (not Porsche).Hope it reaches a quick and amicable outcome.
I’d like to have a bit more detail on the chassis system fault. Is it a warning light, does the car go into limphome mode, is it un drivable and needed roadside recovery? Ordinarily it sounds like it should be fixable and in my 16+year experience the Porsche warranty system works very well resetting back to zero on a replacement part. Can’t see how you have lost confidence.
Edit, spelling!
Edit, spelling!
Edited by David W. on Sunday 14th April 23:31
Edited by David W. on Sunday 14th April 23:34
cseven said:
I assume the value offered would be trade (not retail?) in which case see what opc cars match yours in spec and mileage and knock 15k off?
Think I would just let them fix the car
If you can achieve rejection, the dealer is obliged to refund the purchase price less a mutually agreed amount for mileage during ownership. Think I would just let them fix the car
JackJarvis said:
They'll be open to discussions about putting you in another car. As for them transferring the purchase price back to you minus a few quid for mileage, it's just not going to happen.
If the residuals were rock solid would you still be trying to reject? I suspect not.
Or if there were Overs If the residuals were rock solid would you still be trying to reject? I suspect not.
Porsche-worm said:
Out of interest what made you suddenly decide to sell a car you had recently spent 100 odd grand on with only 1900 miles on it? Did you not like it?
It was my first Porsche in 20 years.Really nice car, but my wife would use her 4x4 mostly, and if I was going for a jaunt, I would jump into our 675LT spider every single time, which I originally planned to offload when the GTS arrived.
Just surplus.
Very quick car though and I do recommend.
By an amazing coincidence, a 992 turbo s coupe was traded against it at my friend's garage that was the same colour.
funboxster said:
Thanks again for the further replies. To summarise some of the extra points raised:
No, I'm not looking to get out of the depreciation issue. I want to stress I bought the car, because I wanted one and planned to keep it for two years., but I've lost confidence in the car. I know cars are an easy way to throw money away. The car was advertised with a £14k discount. It had £20k of extras on it.
I'm taking the emotion out of the issue. A car, in my mind, is no different to buying say, a premium product. If the product went wrong twice in three months and the supplier had had a chance to repair once, I'd reject as not of satisfactory build quality. Wouldn't you? I'm guided by cars I've owned which have never given any problems during ownership.
Would I accept another TS? Yes, but it would need to be new, of the same spec(or better) and a colour acceptable to me. As some of you have said, this could turn out a long drawn out affair.
The DP is back this week, so hopefully, he'll be ringing me and yes, the salesman is not responding to my emails of record, ie, I've stopped driving the car, as of last week, due to the fault.
I have history with this issue. In 2018, I rejected a McLaren bought new after one year of ownership, having experienced lots of electrical and starting problems with it, from about nine months old.
From my first rejection letter, the dealer agreed to buy back the car after two weeks, for the list price, less the extras, so lost £20k, having owned for one year and put 5k on the clock. Perhaps I was lucky there. Again, I saw the McLaren as a product and took emotion out of my thinking.
My local OPC has an unregistered 992 turbo s cab in what I think is the best colour with a fantastic spec that started at £215k in Feb, now listed at £185k with a definite further deal available.No, I'm not looking to get out of the depreciation issue. I want to stress I bought the car, because I wanted one and planned to keep it for two years., but I've lost confidence in the car. I know cars are an easy way to throw money away. The car was advertised with a £14k discount. It had £20k of extras on it.
I'm taking the emotion out of the issue. A car, in my mind, is no different to buying say, a premium product. If the product went wrong twice in three months and the supplier had had a chance to repair once, I'd reject as not of satisfactory build quality. Wouldn't you? I'm guided by cars I've owned which have never given any problems during ownership.
Would I accept another TS? Yes, but it would need to be new, of the same spec(or better) and a colour acceptable to me. As some of you have said, this could turn out a long drawn out affair.
The DP is back this week, so hopefully, he'll be ringing me and yes, the salesman is not responding to my emails of record, ie, I've stopped driving the car, as of last week, due to the fault.
I have history with this issue. In 2018, I rejected a McLaren bought new after one year of ownership, having experienced lots of electrical and starting problems with it, from about nine months old.
From my first rejection letter, the dealer agreed to buy back the car after two weeks, for the list price, less the extras, so lost £20k, having owned for one year and put 5k on the clock. Perhaps I was lucky there. Again, I saw the McLaren as a product and took emotion out of my thinking.
It's costing them over £2100 on a stocking charge; multiply that times the rest of the new stuff they have in there, never mind used.
Currently, they are struggling to move cars, and have zero desire to buy back; your absolute best option would be to try and secure a replacement.
Every single week this goes on, the value of your current Turbo S is dwindling at a rate of knots.
As I mentioned before, I expect some serious lack of communication from your dealer going forward.
Gassing Station | 911/Carrera GT | Top of Page | What's New | My Stuff