992 Turbo S issues-Right to reject
Discussion
funboxster said:
Boleros said:
Forester1965 said:
How awful of you. Porsche and the dealer are probably filing for bankruptcy as we speak and the staff all being let go. Hope you can look at yourself in the mirror.
What an odd comment. 
15HN said:
What pence per mile figure did they agree on for usage?
As per my post above, all will be revealed, once money in my account. The SM is waiting for legal to sign off, but I must assume he wouldn't be ringing me, without having authority.I confirmed our conversation back to him the same day in writing.
Forester1965 said:
Don't be too surprised if the agreement you sign has a confidentiality clause in it that means you're not allowed to spill the beans.
Customer returns car that is faulty, car manufacturer honours consumer rights and gives refund. If anything it is positive publicity for Porsche. To enforce an NDA I think Porsche would have to prove loss because of the breach (not a lawyer). Good luck with that ! There would be more negative publicity about the fact they’d made a customer sign an NDA rather than the fact a new car was faulty.
Cheib said:
Customer returns car that is faulty, car manufacturer honours consumer rights and gives refund. If anything it is positive publicity for Porsche.
To enforce an NDA I think Porsche would have to prove loss because of the breach (not a lawyer). Good luck with that ! There would be more negative publicity about the fact they’d made a customer sign an NDA rather than the fact a new car was faulty.
Customer returns car. Negotiates a very good settlement that Porsche accept in lieu of being sued. Porsche don't want to encourage the notion that;To enforce an NDA I think Porsche would have to prove loss because of the breach (not a lawyer). Good luck with that ! There would be more negative publicity about the fact they’d made a customer sign an NDA rather than the fact a new car was faulty.
a) Their cars are so faulty that people want to return them or
b) That if they do it'll be accepted readily or
c) That the customer will lose a lot less than the depreciation (meaning those with buyers remorse/upset with depreciation more likely to try it on)
Customer wants the deal on the table from Porsche. Porsche make deal conditional on the customer keeping the existence of the NDA and the terms of the deal confidential. Customer happy with deal. Porsche happy with silence.
My 2p.
I think that if both primary parties are happy then we should be happy.
As a manufacturer from my own experience, there is nothing that has ever been made where for whatever reason, one particular piece of equipment may on occasion fail to perform for one particular customer. Stuff happens and once customer confidence is lost it's very easy and somewhat natural for the user to then look for problems.
An honourable manufacturer of a good quality product should (will ?) always support a solution that engenders the goodwill of all and it's not for the audience now to find fault ... the joys of social media.
Over my career there have been at least a dozen situations where we exchanged equipment that had created a troublesome customer relationship with new, instating the balance of the warranty on the exchanged equipment. The returned equipment was then thoroughly serviced and soak tested, and sold as secondhand to new owners who were unaware of the history and on follow-up were without exception happy with their purchases.
"Stuff" just sometimes happens ... hence this sounds to me like reasons to be cheerful.
I think that if both primary parties are happy then we should be happy.
As a manufacturer from my own experience, there is nothing that has ever been made where for whatever reason, one particular piece of equipment may on occasion fail to perform for one particular customer. Stuff happens and once customer confidence is lost it's very easy and somewhat natural for the user to then look for problems.
An honourable manufacturer of a good quality product should (will ?) always support a solution that engenders the goodwill of all and it's not for the audience now to find fault ... the joys of social media.
Over my career there have been at least a dozen situations where we exchanged equipment that had created a troublesome customer relationship with new, instating the balance of the warranty on the exchanged equipment. The returned equipment was then thoroughly serviced and soak tested, and sold as secondhand to new owners who were unaware of the history and on follow-up were without exception happy with their purchases.
"Stuff" just sometimes happens ... hence this sounds to me like reasons to be cheerful.
I once bought an 'open box' piece of hifi kit from a popular and well known retailer that turned out to be anything but. I was not a happy bunny. Got in touch with them straight away and explained the issues - nicely - but was quite clear that I was not impressed and wanted a remedy.
They came back with a couple of options and the one I took was to keep the current one until they ordered a brand new one from the manufacturer at no cost to me. Took a few weeks as they were built to order but I was very happy with the outcome. So much so that when the time came to buy another piece of kit I went straight back to them.
Not quite in Turbo S territory but they now have a repeat customer based purely on the way they handled the initial problem.
They came back with a couple of options and the one I took was to keep the current one until they ordered a brand new one from the manufacturer at no cost to me. Took a few weeks as they were built to order but I was very happy with the outcome. So much so that when the time came to buy another piece of kit I went straight back to them.
Not quite in Turbo S territory but they now have a repeat customer based purely on the way they handled the initial problem.
Cheib said:
Forester1965 said:
Don't be too surprised if the agreement you sign has a confidentiality clause in it that means you're not allowed to spill the beans.
Customer returns car that is faulty, car manufacturer honours consumer rights and gives refund. If anything it is positive publicity for Porsche. To enforce an NDA I think Porsche would have to prove loss because of the breach (not a lawyer). Good luck with that ! There would be more negative publicity about the fact they’d made a customer sign an NDA rather than the fact a new car was faulty.
So an NDA could specify what the remedy is and doesn't have to be purely the loss proven to have been incurred by the protecting party. In fact I suspect you could sue for any proveable incurred loss NDA or no NDA via defamation laws etc.
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