Vodaphone tracker problems

[Boxster25]

L.Len said:

MarkBoxSpyCR said:

Yes you can cancel it but there’s no refund on what you’ve paid for subscription.

Thanks. Can’t get my car into the opc for the hard reset till mid to end Jan. Surely vodaphone must reimburse lost days

I was told Vodafone dont give any refund as the box is down to porsch. What i have gleaned from the 25 tracker problems is that if the diagnostic on the car connect app doesn't show a connection to the server and one from the server to the car than the tracker isn't working. The software update does appear to be working for mine atm.

[L.Len]

Boxster25 said:

L.Len said:

MarkBoxSpyCR said:

Yes you can cancel it but there’s no refund on what you’ve paid for subscription.

Thanks. Can’t get my car into the opc for the hard reset till mid to end Jan. Surely vodaphone must reimburse lost days

I was told Vodafone dont give any refund as the box is down to porsch. What i have gleaned from the 25 tracker problems is that if the diagnostic on the car connect app doesn't show a connection to the server and one from the server to the car than the tracker isn't working. The software update does appear to be working for mine atm.

Yeah vodaphone said they can’t connect to my 25 edition. Opc Solihull need the car for 2 days. God knows why that long ? Don’t want them removing seats etc.

[Twinfan]

Tracker module is possibly behind the dash, under the seats is too easy to get at...

[L.Len]

Twinfan said:

Tracker module is possibly behind the dash, under the seats is too easy to get at...

Thanks so they’ve got to take my new car interior to bits possibly ? They need it for 2 days my insurance won’t insure me without an active tracker as well

[Boxster25]

L.Len said:

Twinfan said:

Tracker module is possibly behind the dash, under the seats is too easy to get at...

Thanks so they’ve got to take my new car interior to bits possibly ? They need it for 2 days my insurance won’t insure me without an active tracker as well

They need the car for two days as they have to remove the fuse and let the internal battery run down and then they do the reset. They only need to take the dash out if it needs a new tracker box. I have read that if that is required its over a week to do.

[neilf]

Same for me. MY21 GT4. Collected July.

Can’t remember the exact dates but my story is something like this.

‘Failed Health Check’ email from Vodafone end of Sept.
Reset by OPC early Oct. They admitted this didn’t fix the issue.
Back at OPC a few weeks later for hard reset (takes two days as car needs to be fully powered down and all software reinstalled). OPC claimed success.
Another ‘failed’ email from Vodafone on 7th Dec (they confirmed their system hadn’t ‘seen’ my car since 21st October!).
OPC too busy until 1st week of Jan to have another look…

[L.Len]

I’ve asked Porsche for a refund on the £279 I paid approximately. It’s been nothing but trouble from the start

[MogUk]

This thread is not filling me with confidence.

My car is currently having it's PDI ready for collection next week and the OPC have just had me setup the Vodafone account so they can do the tracker.

Fingers crossed.

[NEC3]

Just had a call from OPC, apparently all done ( 3rd time ) shouldn't have any more issues now were the exact words... We will see was my slightly sarky reply....

[Boxster25]

L.Len said:

I’ve asked Porsche for a refund on the £279 I paid approximately. It’s been nothing but trouble from the start

Ive just collected mine my opc kept it for the week to make sure the new software took hold. So far so good the work is just software other than removing and refitting a fuse. I was give a Macan to drive for the week. I will let you know if the tracker has any further problems after the reset.

[L.Len]

Boxster25 said:

L.Len said:

I’ve asked Porsche for a refund on the £279 I paid approximately. It’s been nothing but trouble from the start

Ive just collected mine my opc kept it for the week to make sure the new software took hold. So far so good the work is just software other than removing and refitting a fuse. I was give a Macan to drive for the week. I will let you know if the tracker has any further problems after the reset.

Cheers mate

[dashobbit]

Mine went in to get resolved

Broke again within days

Does an update resolve it? Or is this going to be a constant back and forth with the opc ?

[Boxster25]

dashobbit said:

Mine went in to get resolved

Broke again within days

Does an update resolve it? Or is this going to be a constant back and forth with the opc ?

The tracker on my 25 wasn't wonking when i took delivery in November, i had a text on my phone by the time i had driven
home advising that the tracker wasn't communicating with them. The car went back for a hard reset on the tracker which took 2 days and lasted two days untill it shut down again.
As mentioned in earlier thread car has been at OPC all week for the new software update. I know from my app that the reset was completed on Tuesday and its still operational.
You may be aware but if you go to your car connect app which is run by Vodafone and go into settings click on diagnostic, if it shows a green connection from phone to server but a red no connection from server to the car then the tracker isn't working if both connections are green then all is good and tracker is working. I will post another update on any developments.

[dashobbit]

Boxster25 said:

The tracker on my 25 wasn't wonking when i took delivery in November, i had a text on my phone by the time i had driven
home advising that the tracker wasn't communicating with them. The car went back for a hard reset on the tracker which took 2 days and lasted two days untill it shut down again.
As mentioned in earlier thread car has been at OPC all week for the new software update. I know from my app that the reset was completed on Tuesday and its still operational.
You may be aware but if you go to your car connect app which is run by Vodafone and go into settings click on diagnostic, if it shows a green connection from phone to server but a red no connection from server to the car then the tracker isn't working if both connections are green then all is good and tracker is working. I will post another update on any developments.

Thanks for the info, but yep mine's bust - some kind of tracker issue

Will go through the diagnostics with voda then take it to the opc. Hope yours gets resolved

[Boxster25]

My tracker has failed again after its second hard reboot and the software update being installed. I'm waiting to hear what is to happen. No point in fitting a new tracker unit apparently as the replacement ones fail as well. I have been told that Porsche GB will likley authorise an alternative replacement tracker but the car connect app won't function. That is all well and good but not a great solution for a company such as Porsche.

[L.Len]

I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker

[Boxster25]

L.Len said:

I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker

Are you doing anything about the porsche my car app as without the Vodafone tracker the app doesnt work.

[Fnumber1user]

L.Len said:

I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker

The installer is the most important part of that equation. What part (broadly will do) of the UK are you?

[HokumPokum]

mine was fixed after the second upload or so i hope. I think vodafone announced an over the air update but i had to get it done at the opc and now everything works.

[L.Len]

Fnumber1user said:

L.Len said:

I rang Porsche and vodaphone. They are refunding me I’ll look elsewhere for a good reliable tracker

The installer is the most important part of that equation. What part (broadly will do) of the UK are you?

Warwickshire Coventry area