991.2 windscreen replacement

991.2 windscreen replacement

Author
Discussion

marky999

Original Poster:

230 posts

205 months

Wednesday 14th November 2018
quotequote all
Hi, my 991.2 windscreen today acquired an 8 inch crack - I heard the stone hit! The windscreen company used by my insurers have said they'll see if they can get authorisation for a like for like replacement. Does anyone have experience and have any advice whether this is important, or other things to be concerned about? Would love to take it to my Porsche Centre but I doubt that's gonna happen.

Thanks.


ellroy

7,030 posts

225 months

Wednesday 14th November 2018
quotequote all
Stand your ground with the insurer.

Did you sign a contract with a specific glass provider? If not, and I’d doubt you did, then it the insurer’s preferred, I.e.cheap, provider. They’re contracted to replace the glass, there’s unlikely to be a specific you must use ‘the preferred’ clause.

My glass was broken the same and after a number of calls in which I pointed out a few things such as value of car, potential Porsche warranty issues that if forced I would then come after them, the illegal ( I believe) bundling of products, FCA don’t like that kind of stuff, I got mine done via OPC and they paid.

Don’t take no for an answer.

marky999

Original Poster:

230 posts

205 months

Wednesday 14th November 2018
quotequote all
ellroy said:
Stand your ground with the insurer.

Did you sign a contract with a specific glass provider? If not, and I’d doubt you did, then it the insurer’s preferred, I.e.cheap, provider. They’re contracted to replace the glass, there’s unlikely to be a specific you must use ‘the preferred’ clause.

My glass was broken the same and after a number of calls in which I pointed out a few things such as value of car, potential Porsche warranty issues that if forced I would then come after them, the illegal ( I believe) bundling of products, FCA don’t like that kind of stuff, I got mine done via OPC and they paid.

Don’t take no for an answer.
Really useful, thank-you!

Pauloamore

224 posts

213 months

Thursday 15th November 2018
quotequote all
Same for me. Insured with Chubb.

You end up on the national winscreens call Centre. No mention of Oem whilst booking.

Stop the cnversation with the operator.
Advise Oem required for sake of warranty.
They call back and it’s done.

Stand your ground.

marky999

Original Poster:

230 posts

205 months

Thursday 15th November 2018
quotequote all
Thanks guys your advice very helpful. My insurance company were great - happy for me to get the work done at my OPC, pay the bill (ouch) and then they’ll refund me minus the excess.

Cheers! What a lovely forum this is. smile

ellroy

7,030 posts

225 months

Thursday 15th November 2018
quotequote all
Good stuff, glad to of been of some help.

Nick981

190 posts

100 months

Thursday 15th November 2018
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Would you be willing to say who your insurers are?

marky999

Original Poster:

230 posts

205 months

Monday 19th November 2018
quotequote all
Nick981 said:
Would you be willing to say who your insurers are?
Sure, it's LV. I don't know if my specific policy made it more possible to let the OPC do it, and me claim the money back.