12C issues

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Discussion

ChrisW.

6,325 posts

256 months

Tuesday 31st January 2017
quotequote all
I am confident that all the non McLaren dealers selling 12C's would have no problem in honouring a warranty that ran to the parts required (or a reasonably priced exchange gearbox) plus the associated labour.

But look at them all now and ask.

Which one of them would wish to pay £18000 to fit a new gearbox ?

And for each of those dealers or owners bitten, what does the secondhand value become of their / your second, third or fourth hand 12c ?

If McLaren can enforce this, who ultimately pays ? The customer of course.

How do you think these customers will feel about McLaren profiting (which they clearly are) from supplying and fitting £18k gearboxes that could be repaired for £3k ?

To me, it is incomprehensible. The damage to the brand must be more than cost to McLaren of supporting a few unlucky customers by allowing them to repair their gearboxes !

Unless it isn't a few ?

Hence the reason for my replying to this post ....







ChrisW.

6,325 posts

256 months

Tuesday 31st January 2017
quotequote all
isaldiri said:
Having spoken to you previously, I genuinely do not want to get personal in return to the above - at the end of the day, you believe Mclaren to be mainly at fault for the gearbox issue, I believe it's the 2nd hand dealer. The issue for me re Dave Sums gearbox problem is a failure of warranty which Mclaren are not guilty of. Perhaps let's leave it at that.

Regarding the supply of parts, I couldn't answer why Mclaren refuse to supply parts and prevented graziano from doing so. Personally I think it's a foolish move and very short sighted but again, it's their choice as their business decision and Mclaren are under no real obligation to support independents outside of the dealership network. For obvious reasons, they are keen to keep cars in service inside their network. That isn't, in my opinion, poor after sales service or not looking after customers. They still are taking care of customers - albeit within the dealership network. If one chooses to go outside the dealership network, you're accepting taking your chances.

If I were to be very generous and I'm not entirely sure I necessarily believe this either, to give Mclaren the benefit of the doubt, perhaps they don't want to supply parts that may or may not be installed correctly. It might therefore be possible without a major engine out inspection, it is not possible to see if the seals might have been changed and therefore on a standard inspection from a dealer, the car might well have a warranty put on again again without knowing the gearbox has been taken apart. For whatever reason if Mclaren (and indeed Porsche are not taking apart PDK boxes either AFAIK I might add) are unwilling to take the gearbox apart themselves, it seems not unreasonable they should not be expected to rewarranty a car that has been.

Also, it is perhaps worth mentioning that Graziano make quite a lot of gearboxes, quite a few of them dual clutches. I find it hard to believe the 12c gearbox is such a specific graziano one that only one OEM Mclaren seal would work and there are no other means to repair the car by trying to find another source of some kind of Graziano gearbox seal or indeed contacting Litchfield or some of the GT-R tuning specialists that have worked on dual clutch box upgrades. The cost of doing so might be higher than one might like or expect for a seal issue but if I had given my word on guaranteeing a car, assuming I wasn't prepared to fork out for the Mclaren gearbox I'd try my best to find another solution and the UK has enough motorsport industries and experience it seems very unlikely that no one anywhere is capable of providing a solution to a leaking dual clutch gearbox seal.
Thanks ... the last thing I want this to be is personal. We have never fallen-out.

And I agree completely that McLaren should wish to keep control of this.

Which is why there should be a reasonably priced repair or exchange route.

McLaren should not be profiting from others pain.

Nearly all the cars for sale on this Forum are not with Mclaren dealers.

McLaren should wish to support secondhand values and should not do anything that could damage them.

If they do, it hurts both owners and the brand.

Full circle. Now, will they listen ?

You got your warranty smile

MOD500

2,686 posts

251 months

Wednesday 1st February 2017
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Great thread.

Is also worth remembering the aftermarket 3rd party warranty policies offered by independent dealers, e.g. RAC or Warrantywise, would have claim limit of max 10k per single claim? Is risk this claim limit leaves an owner at risk if significant failure say gearbox, suspension, engine or the like. To me is folly running Mac without pukka McWarranty, especially 12c given launched 6 years ago now. Is excellent cover offered by Mac warranty via official dealers, customers are well looked after it seems.


foxsasha

1,417 posts

136 months

Wednesday 1st February 2017
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I'm told that McLaren said they stopped supply of rebuild components because they decided that it wasn't possible to repair the gearbox to original build standards.

Aftermarket warranties are a similar cost to McLaren I believe? The problem occurs if you have a car that has run out of the original warranty and you want to reinstate the McLaren product then the car has to go in for an inspection and if they find a gearbox leak or any other fault then you've a big bill to deal with.

I've said it before but it saved me a huge headache and massive future expense so I'll say it again, if was buying a McLaren outside the dealer network then I'd have it inspected by Thorney Motorsport. Their fee is peanuts and they do a very comprehensive vehicle check.

A side note but the Porsche warranty on a Turbo S is less than a third of the cost of the 12C McLaren warranty. Significant yearly running cost difference on two similar performance and priced cars.

Edited by foxsasha on Wednesday 1st February 09:23

Sarnie

8,046 posts

210 months

Wednesday 1st February 2017
quotequote all
foxsasha said:
A side note but the Porsche warranty on a Turbo S is less than a third of the cost of the 12C McLaren warranty. Significant yearly running cost difference on two similar performance and priced cars.

Edited by foxsasha on Wednesday 1st February 09:23
But who wants to drive a Porsche??? zzz smile

Thom

1,716 posts

248 months

Wednesday 1st February 2017
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Slightly OT, but :

McLaren Automotive shareholders :
Bahrain Mumtalakat Holding Company (57%)
Peter Lim (18%)
Ron Dennis (11%)
Mansour Ojjeh (11%)
McLaren Technology Group (3.6%)

Perhaps it's just me but I find it hard not to see a relatively short-term after-sales strategy from the main shareholders of a so-called "British" brand, as they splash out of the oil industry as much as they can before their wells run dry in a few decades. This long-term strategy curiously transfers into the end product as launching as many new models as possible within a short time frame, pushing the costs of a proper maintenance and after sale service on "older" models down the throats of end customers, the few brave and naive folks who actually use the end product - and we probably all agree that less than 5 years of age for a 12C is nowhere near "old" for a car not made of paper.

I was looking into a 570S but I do not feel like being the guinea pig of a bad Bahrani-British joke that may well end in tears.

Edited by Thom on Wednesday 1st February 11:12

isaldiri

18,607 posts

169 months

Wednesday 1st February 2017
quotequote all
foxsasha said:
A side note but the Porsche warranty on a Turbo S is less than a third of the cost of the 12C McLaren warranty. Significant yearly running cost difference on two similar performance and priced cars.
That is very true but you could say that of any other car like the 12c. Why buy a Huracan, 488 or even a 458 speciale (slower and considerably more expensive) over a turbo s? If performance and bang for the buck is paramount then Porsche are pretty hard to beat for that, especially as there is a huge amount of parts sharing across their models that there are significant economies of scale for warranties/parts and that sort of running cost.

While I agree the sensible option is the turbo s, for me at least the 12c is simply a nicer car to drive, not least being probably almost 200kg lighter, such that for the moment I'm lucky enough to be able to do so and am happy to pay the extra for the not so sensible option I suppose. (Plus while the sound thing is I think is very overrated in cars, I'm glad as a turbo car the 12c doesn't sound like a vacumn cleaner the way the turbo does... hehe )

Edited by isaldiri on Wednesday 1st February 10:44

foxsasha

1,417 posts

136 months

Wednesday 1st February 2017
quotequote all
No argument from me that the McLaren is by far the more special car, just mentioning the large disparity in warranty costs between two vehicles with similarities. Ive a 720S on order and am hoping to keep the 911 for daily duties. That is the difference between the cars, ones a garage queen for use on special occasions, the others a daily hack. A very fast daily hack but they're just so good at everything that they can be used every day all year.



TISPKJ

3,650 posts

208 months

Wednesday 1st February 2017
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Just picking up on last nights conversation.

One thing to remember here is that unlike most other manufacturers McLaren don't actually make anything themselves.
I know for a fact that any body panels replaced under warranty for corrosion issues have to go back to the manufacturer which I don't know but suspect will be someone like Alcoa ?, the bodyshop can easily repair but that's not the way its set up.
We all know Ron is a shrewed business man so I imagine all the parts suppliers to make the car are tied down to a 100% replacement contract without question, so gearbox breaks McLaren don't care because it will cost them nothing to replace it, cost will be down to Grazziano or however you spell it.
I guess in this case if the gearbox was seen to have been opened then grazziano / McLaren wont take it back.
Of course we should be able to buy parts, but who here would warrant work carried out by potentially an unknown third party ?

Bispal

1,619 posts

152 months

Wednesday 1st February 2017
quotequote all
So what have we learned so far?

1 person had a gearbox failure on an out of warranty car bought from what appears to be a not very accommodating non-McLaren dealer. Which is exceedingly bad luck.
3 other people may have had gearbox issues in the UK that have been sorted under warranty.
There are approx 280 12C's in the UK, most with a McWarranty and with high levels of owner satisfaction.
There are 20 cars for sale on Autotrader, 1 private, 3 with McLaren and 17 other trade.
The private car should have a transferable warranty.
The McCars will have a warranty.
60% of the trade cars will probably be SoR with a transferable McWarranty.
7 out of the 20 cars will therefore have a 3rd party warranty.

These 7 cars can be inspected by McLaren for around £600. Insist on this prior to purchase, paid for by the dealer, if there is an issue, walk away.

Use the 3rd party warranty for 3-6 months then change to the McLaren warranty. If there is an issue when McLaren inspect the car then £10k for each and every issue will be met be the current warranty provider (or whatever their limit is) provided you do this in the 3-6 month period.

These are very fast & complex cars and for what they are - they are very good value and relatively cheap to run & maintain. As I said earlier if you buy the warranty the service costs are no more than other exotics, possibly less.






Edited by Bispal on Wednesday 1st February 18:19

ChrisW.

6,325 posts

256 months

Wednesday 1st February 2017
quotequote all
isaldiri said:
That is very true but you could say that of any other car like the 12c. Why buy a Huracan, 488 or even a 458 speciale (slower and considerably more expensive) over a turbo s? If performance and bang for the buck is paramount then Porsche are pretty hard to beat for that, especially as there is a huge amount of parts sharing across their models that there are significant economies of scale for warranties/parts and that sort of running cost.

While I agree the sensible option is the turbo s, for me at least the 12c is simply a nicer car to drive, not least being probably almost 200kg lighter, such that for the moment I'm lucky enough to be able to do so and am happy to pay the extra for the not so sensible option I suppose. (Plus while the sound thing is I think is very overrated in cars, I'm glad as a turbo car the 12c doesn't sound like a vacumn cleaner the way the turbo does... hehe )

Edited by isaldiri on Wednesday 1st February 10:44
I completely agree and I really liked my 12c.

Brute force cannot offset all the advantages of creating a beautifully light wonderfully engineered car. It is inspired.

I sold partly because I felt a little self conscious driving it slowly, and very self conscious driving it to 70% of it's potential. Anything more wold have had me taking a holiday at her majesties pleasure.

It was never a track car for me --- where in my World the GT4 is.

I also take a slightly perverse pleasure in just sometimes, outpacing much faster cars ... and surprising passengers .. on track of course.

I so nearly kept it but ... I could have been in so much trouble.

This is the reason why I am so disappointed that the classic concept of McLaren could be still-born here.

What would McLaren lose from a policy of a scaled cost for a new exchange gearbox on any car, so long as it has full and correct main dealer service history ?

As you say, I am sure that the removed gearboxes have all been rebuilt by Gaziano ?? (I have trouble with spelling).

If free of charge as negotiated by the shrewd Mr Denis, anything recharged would be profit plus labour --- but who would complain if the charge was sensible and possibly based on a 100,000 mile full life ?

So a 10,000 mile car could cost 2k plus fitting ? Warranties would cover most of the cost and leggy cars could be valued accordingly ... at some point it would no longer matter if gearboxes were repaired.

Unless the main dealers have the capacity to embrace also the classic cars, McLaren will eventually need specialist independents ... particularly for those who may then want to modify / race / develop cars well outside of any warranty for either age / mileage / "abuse" reasons ??

We are on the cusp of Classic, will McLaren "blow it" ??







ChrisW.

6,325 posts

256 months

Wednesday 1st February 2017
quotequote all
Sarnie said:
But who wants to drive a Porsche??? zzz smile
Sorry Sarnie, me smile

Fancy a ride in the passenger seat of the GT4 sometime ?

Are you doing the Oulton Park RS day in March ??

Sarnie

8,046 posts

210 months

Wednesday 1st February 2017
quotequote all
ChrisW. said:
Sarnie said:
But who wants to drive a Porsche??? zzz smile
Sorry Sarnie, me smile

Fancy a ride in the passenger seat of the GT4 sometime ?

Are you doing the Oulton Park RS day in March ??
No ta, driven one......felt sloooooow.

ChrisW.

6,325 posts

256 months

Wednesday 1st February 2017
quotequote all
ChrisW. said:
So you don't know what you are missing, and you may never take the chance to hold an educated view ... ?

Yawn ....

isaldiri

18,607 posts

169 months

Wednesday 1st February 2017
quotequote all
ChrisW. said:
It was never a track car for me --- where in my World the GT4 is.

I also take a slightly perverse pleasure in just sometimes, outpacing much faster cars ... and surprising passengers .. on track of course.

I so nearly kept it but ... I could have been in so much trouble.

This is the reason why I am so disappointed that the classic concept of McLaren could be still-born here.

What would McLaren lose from a policy of a scaled cost for a new exchange gearbox on any car, so long as it has full and correct main dealer service history ?

As you say, I am sure that the removed gearboxes have all been rebuilt by Gaziano ?? (I have trouble with spelling).

If free of charge as negotiated by the shrewd Mr Denis, anything recharged would be profit plus labour --- but who would complain if the charge was sensible and possibly based on a 100,000 mile full life ?

So a 10,000 mile car could cost 2k plus fitting ? Warranties would cover most of the cost and leggy cars could be valued accordingly ... at some point it would no longer matter if gearboxes were repaired.

Unless the main dealers have the capacity to embrace also the classic cars, McLaren will eventually need specialist independents ... particularly for those who may then want to modify / race / develop cars well outside of any warranty for either age / mileage / "abuse" reasons ??

We are on the cusp of Classic, will McLaren "blow it" ??
Not sure to be honest if it's necessarily shrewd by RD (which tbh the running of the F1 team seems to prove of late he's somewhat lost his touch...) or standard industry practice for the manufacturers to simply swap failed dual clutch gearboxes through the gearbox providers with some kind of contractual agreement.

There's no manufacturer today that I know of that strips down a gearbox rather than simply return it to the gearbox maker if there's a problem. Ferrari/Porsche/Mclaren all just return gearboxes to Getrag/ZF/Graziano as far as I have heard and a new gearbox is the standard replacement. Quite a few GT4s have popped their 3rd gears under track use I've heard and it's also a full new gearbox replacement under warranty for example rather than a rebuild of the 3rd gear so it's not just the dual clutch gearboxes. One assumes there must be certain conditions under which that exchange takes place though and I presume not being taken apart is one of them.... I wouldn't necessarily say Mclaren are profiting from the gearbox situation but I think it's fair to say it's not costing them any money either and as a someone who did pay for the warranty I don't particularly feel that Mclaren should be subsidising new gearboxes out of warranty I have to admit...

The gearbox issue at the moment is what it is from Mclaren. ie new box that is provided via warranty or paid for. It'll only be resolved when or if someone makes a proper effort to see if a new seal can be made somehow from someone in the country (or indeed overseas). As mentioned, I'd be very surprised if some of the GT-R tuners weren't capable of fixing it assuming someone was willing to spend enough resources to ask them to properly take the gearbox apart. However if a gearbox seal repair then blows any chance of putting a warranty on (and why should Mclaren necessarily rewarranty someone else's work to be fair) then it is far from certain people would go that way either.

The general parts issue might be relaxed when production of the 540/570 continues for a few years as they are selling in larger numbers than the P11 cars and Mclaren are already stretched to breaking point with capacity and therefore might take a more inclusive view with respect to independents. When or if there are the numbers to support an independent though, someone will be able to figure out a solution regarding parts/servicing outside the official Mclaren network I guess.

I agree the Mclaren is not really a track car - not even something like the 675. It's a terrific road car that is bloody quick on track with corresponding costs on consumables. One does pay for performance after all unfortunately. The GT4 however isn't a track car to me either but a pretty track capable road car and there is quite a difference. It doesn't overheat on track like the 12c potentially does but that's a function of being a NA car as well as producing a lot less power. Overall I wouldn't really say the GT4 is necessarily that much more of a track car than a 12c. There is the track car option from Mclaren - the 650 Sprint or 570 GT4, just as there is from Porsche - the GT4 clubsport and Cup cars. The road cars are exactly that, road cars imo.

Edited by isaldiri on Wednesday 1st February 23:58

ChrisW.

6,325 posts

256 months

Thursday 2nd February 2017
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I would in fact have bought a GT4 Clubsport had it been the modern equivalent of my 964RS-NGT --- but I do sufficient road miles in the GT4 to not wish to --- or need to trailer any car to and from circuits.

I wonder, what would you say is the perfect road / track car ?

Lotus Exige 380 Cup ??

Regarding gearboxes --- I am sure that it is not beyond the whit of McLaren to find a mutually agreeable and reliable rebuild solution. One funded by a proper repair rather than an £18000 replacement gearbox. Humble runaround Porsches are good but their classic future will not be compromise by the damage to their reputation of the chocolate engines that have destroyed their secondhand desirability and therefore values.
I had hoped for better from McLaren and 12c.

Shouldn't McLaren hope for better for themselves ?

If we don't ask, we may not get. Why should we just allow the cars to go quietly into the night ... for the want of the fitting of a replacement gearbox seal ?




isaldiri

18,607 posts

169 months

Thursday 2nd February 2017
quotequote all
ChrisW. said:
I would in fact have bought a GT4 Clubsport had it been the modern equivalent of my 964RS-NGT --- but I do sufficient road miles in the GT4 to not wish to --- or need to trailer any car to and from circuits.

I wonder, what would you say is the perfect road / track car ?

Lotus Exige 380 Cup ??
Have to admit I'm not entirely convinced there is or can be one. One has to make the choice between a good road car that's decent on track or a good track car which is acceptable on the road. Something like say the 12c or gt4 (although i liked the gt4 more on track than the road oddly enough but it would have needed a fair bit of work to not wreck front tyres so quickly) vs a lotus V6 Cup (which I'd take over even the 380 as a track toy).

100 IAN

1,091 posts

163 months

Thursday 2nd February 2017
quotequote all
Reports from those that attended the Mclaren 720S (P14) pre-launch earlier today, was that it's 3s a lap quicker than a Porsche 918 and has a natty folding dash in track mode.

Its suspension range is also greater enabling Corsa grip levels from standard P-zero tyres and more comfortable ride in 'normal' mode than a 650S, which is arguably the most comfortable supercar for daily driving already.

If these claims turn out to be correct then it'll be one-hell-of-a road/track car.

(doesn't bode well for 675LT residuals if its faster and rides better....)

baronbennyt

900 posts

97 months

Friday 3rd February 2017
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I bought my pre-owned (2011) McLaren 12C from McLaren Ascot in December '16 and I couldn't be happier. So far so very good.

The only major irritant I had was with the IRIS 1.0 infotainment system which was, quite frankly, crap. So I paid for an upgrade to IRIS 2.0 and although it doesn't have DAB it has bluetooth music streaming. But, hey, these things are meant to be driven and enjoyed rather than worrying about the sound and navigation system!

The only minor irritant is with the opening mechanism for the doors which requires a smooth stroke with the fingers which I can't get the hang of! However, I understand you can open the doors with the key fob which I do now.

For sure I will continue to warranty the car through McLaren even if it's hardy cheap. But its piece of mind if something goes pop and then you're looking at mega bucks. Also, I bought the car for £113,000 which is a lot of money for most of us but in the rarified world of super performance cars is pretty good value in my book. As long as it doesn't depreciate like an anvil off a cliff I'll be happy.

Next on the list is to take it to McLaren Ascot for the fitment of Paint Protection Film (PPF). Then its weekend road trips and track days for the summer...




SimonOcean

317 posts

154 months

Friday 3rd February 2017
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baronbennyt said:
I bought my pre-owned (2011) McLaren 12C from McLaren Ascot in December '16 and I couldn't be happier.
Congrats. I like the colour as much as I can tell from the photos. Is that standard blue?

baronbennyt said:
...I bought the car for £113,000...
Would you mind telling me the mileage of the car when you bought it? I am trying to assess mileage sensitivity to the valuation.

Thanks in advance.