McLaren Servicing - What a shambles....
Discussion
Nomal said:
EliaBTC said:
I've owned a 570s since January! Tried to buy one 3 times from a dealer network, low and behold service was awful!! No call back made 3 visits sales staff wouldn't even come and acknowledged me! (McLaren London) So I decided to buy from outside their network and bought my car from Tom Hartley!
Since January my car has been with McLaren for warranty work for over 4 months!
Paint corrosion on a car less than 2 years old then God awful service! Now reading this I can see exactly why!
This cannot go on! I've ended up putting the thing up for sale...
I purchased a 12 month old 570S on the 2nd July 2018, I also found corrosion areas 2 weeks later. The main dealer took a look and agreed the warranty work, car went in on the 30th July and collected on the 9th August.Since January my car has been with McLaren for warranty work for over 4 months!
Paint corrosion on a car less than 2 years old then God awful service! Now reading this I can see exactly why!
This cannot go on! I've ended up putting the thing up for sale...
All done to time frame and kept updated. My dealer is based in the West Midlands.
Nomal said:
It was confined to the lower oblique on the drivers door. There was also over spray on the roofline crease which the dealers believe has been like that since day one and never picked up.
All remedied now and looking great!!
You would be amazed at how many cars have remedial paintwork carried out BEFORE new owner even takes delivery.All remedied now and looking great!!
MrGrump said:
This is such a shame. Amazing cars and British but with a back up like this surely people won’t jump into the brand if they do their research.
This takes me back to the days when i had a TVR. I had what felt like a TVR Time Share. Bought a new Tuscan S. I had it for a week and then TVR had it for 3 weeks mending it! The dealer network couldn’t cope with all the problems so TVR factory intervened and at least they used to bring out another TVR whilst mine was on holiday in Blackpool, they didn’t think a Volvo was a suitable replacement!
And look what happened to TVR.This takes me back to the days when i had a TVR. I had what felt like a TVR Time Share. Bought a new Tuscan S. I had it for a week and then TVR had it for 3 weeks mending it! The dealer network couldn’t cope with all the problems so TVR factory intervened and at least they used to bring out another TVR whilst mine was on holiday in Blackpool, they didn’t think a Volvo was a suitable replacement!
Ferruccio said:
MrGrump said:
This is such a shame. Amazing cars and British but with a back up like this surely people won’t jump into the brand if they do their research.
This takes me back to the days when i had a TVR. I had what felt like a TVR Time Share. Bought a new Tuscan S. I had it for a week and then TVR had it for 3 weeks mending it! The dealer network couldn’t cope with all the problems so TVR factory intervened and at least they used to bring out another TVR whilst mine was on holiday in Blackpool, they didn’t think a Volvo was a suitable replacement!
And look what happened to TVR.This takes me back to the days when i had a TVR. I had what felt like a TVR Time Share. Bought a new Tuscan S. I had it for a week and then TVR had it for 3 weeks mending it! The dealer network couldn’t cope with all the problems so TVR factory intervened and at least they used to bring out another TVR whilst mine was on holiday in Blackpool, they didn’t think a Volvo was a suitable replacement!
ferdi p said:
Nano2nd said:
funnily enough i was just thinking reading this thread, is McLaren now the new TVR...
Yea I agree, the MTC in Woking is very similar to that old shed in Blackpool!! 
Now come on, at least TVR used composite panels, so all their corrosion was nicely hidden from public view!
With TVR, the corrosion issues on Astons, its like our UK automotive manufacturing engineering degrees could do with a little more focus on corrosion inhibiting!
I recently drove some 570 sports series cars, and noticed a lot of the faults described during this thread on a short test drive.
Brand new car, zero miles, with obvious paintwork in the showroom.
Shift lights not working in manual mode (i thought I'd imagined this, but another poster here saw the same, it must be a bug)
What felt like lots of turbo lag, but based on some posts here, I now think was traction kicking in (without telling me)
Iris sucked
I came away liking the cars though, but was frustrated at over digitisation. They were too fast for me on UK roads, too easy to drive.
But I wish mclaren had gone less to town on the tech; shift lights should be lights, on the dash or wheel, high contrast and obvious in peripheral. In manual mode the speedo was relegated to tiny font. I like to see revs/ shift lights and speed when driving. I don't need tyre pressure or any other fancy stuff, KISS. The display was just tacky IMO, if you really want to go digital, make it high contrast and high refresh speed, it looked to update at 15fps or so. Not slick.
And 5 presses on iris to get anything done.
Chassis, suspension, engine all big ticks. So why overcomplicated the 'easy' bits and make them rubbish?
They should make a 'superleggera' variant with carbon panels to sort corrosion, a simple stack dash, manual ac controls and a normal stereo (with delete option). Job. Jobbed.
With TVR, the corrosion issues on Astons, its like our UK automotive manufacturing engineering degrees could do with a little more focus on corrosion inhibiting!
I recently drove some 570 sports series cars, and noticed a lot of the faults described during this thread on a short test drive.
Brand new car, zero miles, with obvious paintwork in the showroom.
Shift lights not working in manual mode (i thought I'd imagined this, but another poster here saw the same, it must be a bug)
What felt like lots of turbo lag, but based on some posts here, I now think was traction kicking in (without telling me)
Iris sucked
I came away liking the cars though, but was frustrated at over digitisation. They were too fast for me on UK roads, too easy to drive.
But I wish mclaren had gone less to town on the tech; shift lights should be lights, on the dash or wheel, high contrast and obvious in peripheral. In manual mode the speedo was relegated to tiny font. I like to see revs/ shift lights and speed when driving. I don't need tyre pressure or any other fancy stuff, KISS. The display was just tacky IMO, if you really want to go digital, make it high contrast and high refresh speed, it looked to update at 15fps or so. Not slick.
And 5 presses on iris to get anything done.
Chassis, suspension, engine all big ticks. So why overcomplicated the 'easy' bits and make them rubbish?
They should make a 'superleggera' variant with carbon panels to sort corrosion, a simple stack dash, manual ac controls and a normal stereo (with delete option). Job. Jobbed.
Edited by stuthe
on Sunday 12th August 11:39
on Sunday 12th August 11:39Edited by stuthe on Sunday 12th August 11:40
on Sunday 12th August 11:40Nomal said:
MrGrump said:
Where on the car did you find the corrosion?
It was confined to the lower oblique on the drivers door. There was also over spray on the roofline crease which the dealers believe has been like that since day one and never picked up.All remedied now and looking great!!
kalibre46 said:
Nomal said:
MrGrump said:
Where on the car did you find the corrosion?
It was confined to the lower oblique on the drivers door. There was also over spray on the roofline crease which the dealers believe has been like that since day one and never picked up.All remedied now and looking great!!
Nomal said:
kalibre46 said:
Nomal said:
MrGrump said:
Where on the car did you find the corrosion?
It was confined to the lower oblique on the drivers door. There was also over spray on the roofline crease which the dealers believe has been like that since day one and never picked up.All remedied now and looking great!!
I’ve now got the slowest rusty 570S in the country! Registered in May, never seen the wet and found some corrosion today whilst on a clean up mission. How is this possible? Surely Mclaren would have treated the rusty old buckets before they turned them into body panels.
It’s going to have to be a money back job now. I’m feeling sadness
It’s going to have to be a money back job now. I’m feeling sadness
Following on from the original post, Mclaren have big after sales issues which at the moment and is spoiling my enjoyment of ownership.
I have several paint issues with the car now ( 9 months old) plus the standard non closing windows.
Having informed Mclaren Bristol of these on the 6th via email asking for a call, still no call just two holding emails. Thought ok, ill use my local branch Hatfield (And appreciate these are a new centre) having left two messages Tuesday plus to email requests for a service still no phone call. I ended up having to call there partner Aston Martin as the phone line for Mclaren just rings and rings till the call is dropped.
Sitting here now having spent alot of money i feel like ive bought of Ebay and trying to track down a moody company.
I have several paint issues with the car now ( 9 months old) plus the standard non closing windows.
Having informed Mclaren Bristol of these on the 6th via email asking for a call, still no call just two holding emails. Thought ok, ill use my local branch Hatfield (And appreciate these are a new centre) having left two messages Tuesday plus to email requests for a service still no phone call. I ended up having to call there partner Aston Martin as the phone line for Mclaren just rings and rings till the call is dropped.
Sitting here now having spent alot of money i feel like ive bought of Ebay and trying to track down a moody company.
Its very disheartening to read more and more people in the same situation - ste service from McLaren main dealers who are just too over loaded to cope.
Even McLaren client services are now not returning calls. I guess its holiday season and a system that was at breaking point is now totally broken.
To spend £200k+ on a car that will be superseded within months, have class leading depreciation, poor customer service, a significant chance of corrosion and be off the road just waiting to be looked at/parts to arrive is just unacceptable.
McLaren - There is no excuse for this, sort your act out before its too late...
ps Spare me the "these things take time we have more dealer capacity opening soon" - that has been the story for the last 2.5 years, probably longer but I wasn't an owner back then. The situation has just steadily got worse and will continue to do so until McLaren wakes up and does something.
Your priority McLaren shouldn't be the vanity trip of launching a gazillion new cars it should be addressing the service needs of your existing customers.
te service from McLaren main dealers who are just too over loaded to cope.Even McLaren client services are now not returning calls. I guess its holiday season and a system that was at breaking point is now totally broken.
- Dealers don't return calls
- Dealers so over loaded with work they're turning away urgent repairs or telling customers it'll be 3x weeks before they can even assess your car
- Service capacity so inadequate that you need to book your car in weeks in advance, only to then get your booking cancelled
- A simple annual service that should only take a day typically takes a week, sometimes 2
- Numerous mechanical warranty issues - extended warranty costs have been increased by 50% on older cars, reflecting the amount of work/costs required
- Increasing paint issues on cars often only months old - if you knew the queues at the approved bodyshops you'd be gob-smacked
To spend £200k+ on a car that will be superseded within months, have class leading depreciation, poor customer service, a significant chance of corrosion and be off the road just waiting to be looked at/parts to arrive is just unacceptable.
McLaren - There is no excuse for this, sort your act out before its too late...
ps Spare me the "these things take time we have more dealer capacity opening soon" - that has been the story for the last 2.5 years, probably longer but I wasn't an owner back then. The situation has just steadily got worse and will continue to do so until McLaren wakes up and does something.
Your priority McLaren shouldn't be the vanity trip of launching a gazillion new cars it should be addressing the service needs of your existing customers.
- Opening new centres (not sales sites, its servicing needs you need to address)
- Supporting independents - many have approached you and you belligerently string them along and palm them off
- Hold stock of parts so cars aren't forever waiting for a part
- Get your Quality Control sorted so cars don't go out as a corrosion time bomb
100 IAN said:
Its very disheartening to read more and more people in the same situation - ste service from McLaren main dealers who are just too over loaded to cope.
Even McLaren client services are now not returning calls. I guess its holiday season and a system that was at breaking point is now totally broken.
To spend £200k+ on a car that will be superseded within months, have class leading depreciation, poor customer service, a significant chance of corrosion and be off the road just waiting to be looked at/parts to arrive is just unacceptable.
McLaren - There is no excuse for this, sort your act out before its too late...
ps Spare me the "these things take time we have more dealer capacity opening soon" - that has been the story for the last 2.5 years, probably longer but I wasn't an owner back then. The situation has just steadily got worse and will continue to do so until McLaren wakes up and does something.
Your priority McLaren shouldn't be the vanity trip of launching a gazillion new cars it should be addressing the service needs of your existing customers.
I presume you have put your grievances in writing to McLaren themselves. Personally I have not experienced any issues but IF there is a ground swell of opinion like above and everyone effected writes to McLaren as opposed to on a forum they will have to listen and get it sorted.te service from McLaren main dealers who are just too over loaded to cope.Even McLaren client services are now not returning calls. I guess its holiday season and a system that was at breaking point is now totally broken.
- Dealers don't return calls
- Dealers so over loaded with work they're turning away urgent repairs or telling customers it'll be 3x weeks before they can even assess your car
- Service capacity so inadequate that you need to book your car in weeks in advance, only to then get your booking cancelled
- A simple annual service that should only take a day typically takes a week, sometimes 2
- Numerous mechanical warranty issues - extended warranty costs have been increased by 50% on older cars, reflecting the amount of work/costs required
- Increasing paint issues on cars often only months old - if you knew the queues at the approved bodyshops you'd be gob-smacked
To spend £200k+ on a car that will be superseded within months, have class leading depreciation, poor customer service, a significant chance of corrosion and be off the road just waiting to be looked at/parts to arrive is just unacceptable.
McLaren - There is no excuse for this, sort your act out before its too late...
ps Spare me the "these things take time we have more dealer capacity opening soon" - that has been the story for the last 2.5 years, probably longer but I wasn't an owner back then. The situation has just steadily got worse and will continue to do so until McLaren wakes up and does something.
Your priority McLaren shouldn't be the vanity trip of launching a gazillion new cars it should be addressing the service needs of your existing customers.
- Opening new centres (not sales sites, its servicing needs you need to address)
- Supporting independents - many have approached you and you belligerently string them along and palm them off
- Hold stock of parts so cars aren't forever waiting for a part
- Get your Quality Control sorted so cars don't go out as a corrosion time bomb
My advice for what its worth is to put any issues in writing to McLaren Head Office at least that way they will be fully aware of the problem if there is a problem nationally.
My car was in this week to have the tracker reset after it went into hibernation after 18 months storage. I was booked in within a week with a lovely courtesy car and the car was returned within 3 hours with nothing to pay. I could not ask for any better service
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