McLaren Servicing - What a shambles....
Discussion
dsl2 said:
Hey what have I missed? Fortunately I've been too busy having a blast driving my 570S to keep up with some of the doom mongering going on!
I think its fairly common knowledge that the main nuts & bolts construction / performance & driving characteristics of the cars Mclaren make are really excellent, however there is little doubt that the large volume of cars being produced is outstripping the current dealer networks ability to keep up & leaving customers experiencing frustrating delays that are clearly unacceptable at this price point given the well established alternatives.
Let's not forget from a standing start Mclaren have done a phenomenal job to take on the established players & beat them on many many points. Personally I can forgive them some on the growing pain issues but clearly those that have suffered extended down time & multiple issues with their cars rendering them unusable I can understand their disquiet as no doubt I would feel exactly the same in their shoes.
Thankfully game stopping issues are not inherent in every car but certainly whilst increasing production Mclaren need to up the supplied car quality to match the class leading performance, then back it up with sufficient dealer capacity to properly support the customers who have put their money where their mouths are to support them to grow in the first place.
I bought my car with eyes open having considered joining the fold for a few years & aware of many of the perceived issues but still wanted one. I did not buy it as an investment, as such have no great qualms regarding depreciation but do feel that excessive losses will curtail the rate at which i may upgrade & I'm sure I'm not alone in that.
Clearly its something Mclaren need to give very careful consideration to going forward by making the whole McLaren experience first class & provide greater more cost effective support for older cars to keep the whole upgrade cycle turning over.
I am chuffed to bits with my car, unlike my last new Porsche that was total bore fest to drive its genuinely exhilarating & a total joy to drive fast or slow, puts a smile on my face every time & long may it continue!
Brilliant post - that's what I want to hear I think its fairly common knowledge that the main nuts & bolts construction / performance & driving characteristics of the cars Mclaren make are really excellent, however there is little doubt that the large volume of cars being produced is outstripping the current dealer networks ability to keep up & leaving customers experiencing frustrating delays that are clearly unacceptable at this price point given the well established alternatives.
Let's not forget from a standing start Mclaren have done a phenomenal job to take on the established players & beat them on many many points. Personally I can forgive them some on the growing pain issues but clearly those that have suffered extended down time & multiple issues with their cars rendering them unusable I can understand their disquiet as no doubt I would feel exactly the same in their shoes.
Thankfully game stopping issues are not inherent in every car but certainly whilst increasing production Mclaren need to up the supplied car quality to match the class leading performance, then back it up with sufficient dealer capacity to properly support the customers who have put their money where their mouths are to support them to grow in the first place.
I bought my car with eyes open having considered joining the fold for a few years & aware of many of the perceived issues but still wanted one. I did not buy it as an investment, as such have no great qualms regarding depreciation but do feel that excessive losses will curtail the rate at which i may upgrade & I'm sure I'm not alone in that.
Clearly its something Mclaren need to give very careful consideration to going forward by making the whole McLaren experience first class & provide greater more cost effective support for older cars to keep the whole upgrade cycle turning over.
I am chuffed to bits with my car, unlike my last new Porsche that was total bore fest to drive its genuinely exhilarating & a total joy to drive fast or slow, puts a smile on my face every time & long may it continue!
dsl2 said:
Hey what have I missed? Fortunately I've been too busy having a blast driving my 570S to keep up with some of the doom mongering going on!
I think its fairly common knowledge that the main nuts & bolts construction / performance & driving characteristics of the cars Mclaren make are really excellent, however there is little doubt that the large volume of cars being produced is outstripping the current dealer networks ability to keep up & leaving customers experiencing frustrating delays that are clearly unacceptable at this price point given the well established alternatives.
Let's not forget from a standing start Mclaren have done a phenomenal job to take on the established players & beat them on many many points. Personally I can forgive them some on the growing pain issues but clearly those that have suffered extended down time & multiple issues with their cars rendering them unusable I can understand their disquiet as no doubt I would feel exactly the same in their shoes.
Thankfully game stopping issues are not inherent in every car but certainly whilst increasing production Mclaren need to up the supplied car quality to match the class leading performance, then back it up with sufficient dealer capacity to properly support the customers who have put their money where their mouths are to support them to grow in the first place.
I bought my car with eyes open having considered joining the fold for a few years & aware of many of the perceived issues but still wanted one. I did not buy it as an investment, as such have no great qualms regarding depreciation but do feel that excessive losses will curtail the rate at which i may upgrade & I'm sure I'm not alone in that.
Clearly its something Mclaren need to give very careful consideration to going forward by making the whole McLaren experience first class & provide greater more cost effective support for older cars to keep the whole upgrade cycle turning over.
I am chuffed to bits with my car, unlike my last new Porsche that was total bore fest to drive its genuinely exhilarating & a total joy to drive fast or slow, puts a smile on my face every time & long may it continue!
What a pathetic post!I think its fairly common knowledge that the main nuts & bolts construction / performance & driving characteristics of the cars Mclaren make are really excellent, however there is little doubt that the large volume of cars being produced is outstripping the current dealer networks ability to keep up & leaving customers experiencing frustrating delays that are clearly unacceptable at this price point given the well established alternatives.
Let's not forget from a standing start Mclaren have done a phenomenal job to take on the established players & beat them on many many points. Personally I can forgive them some on the growing pain issues but clearly those that have suffered extended down time & multiple issues with their cars rendering them unusable I can understand their disquiet as no doubt I would feel exactly the same in their shoes.
Thankfully game stopping issues are not inherent in every car but certainly whilst increasing production Mclaren need to up the supplied car quality to match the class leading performance, then back it up with sufficient dealer capacity to properly support the customers who have put their money where their mouths are to support them to grow in the first place.
I bought my car with eyes open having considered joining the fold for a few years & aware of many of the perceived issues but still wanted one. I did not buy it as an investment, as such have no great qualms regarding depreciation but do feel that excessive losses will curtail the rate at which i may upgrade & I'm sure I'm not alone in that.
Clearly its something Mclaren need to give very careful consideration to going forward by making the whole McLaren experience first class & provide greater more cost effective support for older cars to keep the whole upgrade cycle turning over.
I am chuffed to bits with my car, unlike my last new Porsche that was total bore fest to drive its genuinely exhilarating & a total joy to drive fast or slow, puts a smile on my face every time & long may it continue!
Full of owner experience & feedback, where are the insults, the criticism & the attempt at 70's misguided humour!?
You really need to get a grip & get back to what Mclaren ownership is really about. Dicks, adultery & depreciation!!
ferdi p said:
What a pathetic post!
Full of owner experience & feedback, where are the insults, the criticism & the attempt at 70's misguided humour!?
You really need to get a grip & get back to what Mclaren ownership is really about. Dicks, adultery & depreciation!!
Cool that’s all settled then. Don’t worry McLaren if you’re reading this thread, you don’t need to change or improve anything because all the people with problems with their cars can be ignored because other owners are entirely happy with theirs! Full of owner experience & feedback, where are the insults, the criticism & the attempt at 70's misguided humour!?
You really need to get a grip & get back to what Mclaren ownership is really about. Dicks, adultery & depreciation!!
ferdi p- haha!
Rob did you actually read my post before typing that response or are you happy to simply jump on the anti bandwagon?
I thought I made it clear that whilst there is a lot to celebrate & enjoy in our cars that equally plenty of things are not to the required standard & need to be improved upon going forward to ensure Mclaren is a longterm success story....
Rob did you actually read my post before typing that response or are you happy to simply jump on the anti bandwagon?
I thought I made it clear that whilst there is a lot to celebrate & enjoy in our cars that equally plenty of things are not to the required standard & need to be improved upon going forward to ensure Mclaren is a longterm success story....
dsl2 said:
Hey what have I missed? Fortunately I've been too busy having a blast driving my 570S to keep up with some of the doom mongering going on!
I think its fairly common knowledge that the main nuts & bolts construction / performance & driving characteristics of the cars Mclaren make are really excellent, however there is little doubt that the large volume of cars being produced is outstripping the current dealer networks ability to keep up & leaving customers experiencing frustrating delays that are clearly unacceptable at this price point given the well established alternatives.
Let's not forget from a standing start Mclaren have done a phenomenal job to take on the established players & beat them on many many points. Personally I can forgive them some on the growing pain issues but clearly those that have suffered extended down time & multiple issues with their cars rendering them unusable I can understand their disquiet as no doubt I would feel exactly the same in their shoes.
Thankfully game stopping issues are not inherent in every car but certainly whilst increasing production Mclaren need to up the supplied car quality to match the class leading performance, then back it up with sufficient dealer capacity to properly support the customers who have put their money where their mouths are to support them to grow in the first place.
I bought my car with eyes open having considered joining the fold for a few years & aware of many of the perceived issues but still wanted one. I did not buy it as an investment, as such have no great qualms regarding depreciation but do feel that excessive losses will curtail the rate at which i may upgrade & I'm sure I'm not alone in that.
Clearly its something Mclaren need to give very careful consideration to going forward by making the whole McLaren experience first class & provide greater more cost effective support for older cars to keep the whole upgrade cycle turning over.
I am chuffed to bits with my car, unlike my last new Porsche that was total bore fest to drive its genuinely exhilarating & a total joy to drive fast or slow, puts a smile on my face every time & long may it continue!
Good post, thanks for taking the time. I think its fairly common knowledge that the main nuts & bolts construction / performance & driving characteristics of the cars Mclaren make are really excellent, however there is little doubt that the large volume of cars being produced is outstripping the current dealer networks ability to keep up & leaving customers experiencing frustrating delays that are clearly unacceptable at this price point given the well established alternatives.
Let's not forget from a standing start Mclaren have done a phenomenal job to take on the established players & beat them on many many points. Personally I can forgive them some on the growing pain issues but clearly those that have suffered extended down time & multiple issues with their cars rendering them unusable I can understand their disquiet as no doubt I would feel exactly the same in their shoes.
Thankfully game stopping issues are not inherent in every car but certainly whilst increasing production Mclaren need to up the supplied car quality to match the class leading performance, then back it up with sufficient dealer capacity to properly support the customers who have put their money where their mouths are to support them to grow in the first place.
I bought my car with eyes open having considered joining the fold for a few years & aware of many of the perceived issues but still wanted one. I did not buy it as an investment, as such have no great qualms regarding depreciation but do feel that excessive losses will curtail the rate at which i may upgrade & I'm sure I'm not alone in that.
Clearly its something Mclaren need to give very careful consideration to going forward by making the whole McLaren experience first class & provide greater more cost effective support for older cars to keep the whole upgrade cycle turning over.
I am chuffed to bits with my car, unlike my last new Porsche that was total bore fest to drive its genuinely exhilarating & a total joy to drive fast or slow, puts a smile on my face every time & long may it continue!
In the interest of balance -
We’ve heard from current owners either f
ked off’ed or happy.We’ve also heard from past owners (like me) who are, let’s say, disappointed. Now, are there any past owners with a positive view of the ownership experience?
RobDown said:
Cool that’s all settled then. Don’t worry McLaren if you’re reading this thread, you don’t need to change or improve anything because all the people with problems with their cars can be ignored because other owners are entirely happy with theirs!
Just a little joke, jeeeez!!I loved my 12c & love my 650, I've had very few issues so can't contribute to the negative view yet (touch wood!)
I too believe that Mclaren need to up their game if they want to match Ferrari, clearly the overproduction & poor after sales need sorting. I mean there's only so much depreciation a man can take!
Matty3 said:
Matty3 said:
Matty3 said:
Winter570GT said:
I am mired in getting corrosion repaired. Car under warranty goes to dealers, 150 miles away. Car then sent to repairers, 100 miles from the dealership. Car returned to dealers, not all corrosion fixed. Car returned to repairers. Car back to dealers. Corrosion still not fixed. So far, that's four weeks and a day away, 550 miles on a truck, and the dealership cannot give me a projected date for return to me. Does the M in Mclaren mean Mickey Mouse? Letter sent to McLaren's CEO Mike Flewitt. Hacked-off owner.
Which dealer is this?Edited by Matty3 on Wednesday 22 August 22:27
- post the dealer and pics and prove me wrong...650S Spider Fantastic car, such an accomplished all rounder, owned longer than any previous supercar was testament to how damn good it was - NO issues
570S coupe Great sports series car but not quite in same league as super series in terms of build quality, ride and handling - 1 minor door latch issue quickly resolved FOC on warranty
675LT Spider Awesome car and absolute animal, big exhaust pops and bangs on both upshifts and downshifts and full of emotion and excitement, massive step up from regular 650S with the LT magic dust applied - tracker went into hibernation after 18 mths storage, rebooted within a week FOC on warranty
All services booked in a timely manner and completed on time as promised with appropriate courtesy cars provided where required
All fantastic cars and great ownership experience. Just love the McLaren brand and exclusivity that comes with it.
Rule Brittannia !
570S coupe Great sports series car but not quite in same league as super series in terms of build quality, ride and handling - 1 minor door latch issue quickly resolved FOC on warranty
675LT Spider Awesome car and absolute animal, big exhaust pops and bangs on both upshifts and downshifts and full of emotion and excitement, massive step up from regular 650S with the LT magic dust applied - tracker went into hibernation after 18 mths storage, rebooted within a week FOC on warranty
All services booked in a timely manner and completed on time as promised with appropriate courtesy cars provided where required
All fantastic cars and great ownership experience. Just love the McLaren brand and exclusivity that comes with it.
Rule Brittannia !
Edited by RamboLambo on Friday 24th August 22:17
RamboLambo said:
675LT Spider Awesome car and absolute animal, big exhaust pops and bangs on both upshifts and downshifts and full of emotion and excitement, massive step up from regular 650S with the LT magic dust applied - tracker went into hibernation after 18 mths storage, rebooted within a week FOC on warranty
Actually that brought back memories of similar problems and reminded me that actualy this is where McLaren are made to look good by comparison with the absolute muppets at Vodafone Automotive (ex Cobra). God help anyone whose car is actually stolen, my insurance company has had me fit these to every car I own, I’d have zero confidence in them finding their way out of a paper bag, let alone a well hidden car, if their search facility is anything like as bad as their customer “service”Edited by RamboLambo on Friday 24th August 22:17
DeltaOne said:
Actually that brought back memories of similar problems and reminded me that actualy this is where McLaren are made to look good by comparison with the absolute muppets at Vodafone Automotive (ex Cobra). God help anyone whose car is actually stolen, my insurance company has had me fit these to every car I own, I’d have zero confidence in them finding their way out of a paper bag, let alone a well hidden car, if their search facility is anything like as bad as their customer “service”
Agreed. Cobra would call me before I'd left the driveway if id forgotten the fob, I've driven into town, had breakfast and come home again before Vodafone got around to it.JW82 said:
I just renewed by Voda NavTrak yesterday (insurer requires it) but don’t understand how these guys stay in business.
If I forget the fob and go out for a morning drive, they call me a few hours later. Zero confidence in them ever being helpful if the car ever did get stolen!
I'm insured with Admiral, no tracker required. My car has one installed as the dealer told me it would be needed for resale. Looking back I think I wasted my money.If I forget the fob and go out for a morning drive, they call me a few hours later. Zero confidence in them ever being helpful if the car ever did get stolen!
br d said:
Agreed. Cobra would call me before I'd left the driveway if id forgotten the fob, I've driven into town, had breakfast and come home again before Vodafone got around to it.
Yep me too. Even when washing the car if I set the alarm off they would phone whereas Vodafone never seem to call but sometimes I get a text message a few hours later ??Don't try phoning them either as you are in a queue of double figure customers which usually takes at least 30 minutes to get to the front of.
Makes McLaren service look fantastic in comaprison
RamboLambo said:
Yep me too. Even when washing the car if I set the alarm off they would phone whereas Vodafone never seem to call but sometimes I get a text message a few hours later ??
Don't try phoning them either as you are in a queue of double figure customers which usually takes at least 30 minutes to get to the front of.
Makes McLaren service look fantastic in comaprison
And there we have it. Vodafone Automotive (even the name irritates me these days) have united us all. They are SO utterly beyond useless and unhelpful that there will be no one dissenting on thisDon't try phoning them either as you are in a queue of double figure customers which usually takes at least 30 minutes to get to the front of.
Makes McLaren service look fantastic in comaprison
I had to laugh recently. One of my cars had to go back to the dealer to have the tracker checked (turned out to be a VodaAuto problem obviously). Twice. After I’d tried to make a fuss to Voda - I say tried because its quite hard to find anyone there who gives a damn - there was one guy who took a bit of control and got back to me, Great, I thought, someone to go direct to when there’s a problem again.
A few weeks later I’m in a different car and I get a phone call telling me that the car I’m in (and have the annoying fob thing in my pocket) has activated a signal etc etc, so there’s obviously some kind of problem. Smugly armed with Helpful Guy’s number I call them later to discuss.
He’s left the company.
I guess it shouldn’t surprise me, no one could possibly stand that for long, So back to square one, paying their insane fees for quite possibly the worst service in the world.
But its all worth it because its united PH that these idiots are worse than McLaren servicing or anything else. We all agree with RL......!!!
ferdi p said:
Just a little joke, jeeeez!!
I loved my 12c & love my 650, I've had very few issues so can't contribute to the negative view yet (touch wood!)
I too believe that Mclaren need to up their game if they want to match Ferrari, clearly the overproduction & poor after sales need sorting. I mean there's only so much depreciation a man can take!
Sorry Ferdi, wasn’t aimed at you as a one-off just a shorthand way of making the pointI loved my 12c & love my 650, I've had very few issues so can't contribute to the negative view yet (touch wood!)
I too believe that Mclaren need to up their game if they want to match Ferrari, clearly the overproduction & poor after sales need sorting. I mean there's only so much depreciation a man can take!
And the point being that if all McLaren here are the positives (cf RL) then they will never fix the negatives. Likewise all those posting “oh but such and such a brand is as bad” are also missing the point too. It’s no good for a McLaren owner to know that some Ferrari dealer is poor (that’s only useful at the pre-buying stage)
This is going to sound cheesy, so apologies in advance, but I’m a firm believer that PH as a forum is a force for good in championing the interests of owners. I’ve seen it working on other PH sub-forums and I’ve no reason to believe it can’t also work to improve the position for McLaren.
Of course there are many happy owners here, the cars are fantastic I’d be amazed if it were otherwise. But burying heads in the sand on the after-sales issues is not the way to see longer term improvement (which I have to say is longer term in the interests of McLaren too)
As a former owner of a 570GT up until March this year, I dip in occasionally to read the Mac posts. After 1 year of niggling teething troubles, I rejected mine back to Ascot and they were very fair and I got most of my money back. Where it fell down was the 120 mile round trip to get anything done( which I was aware of from the start but assumed better reliability) and Ascot's initial inability to sort the problems, but they seemed to struggle to get the correct info from Woking. My conclusion of having the car was wow what a stunning looking car, lovely to drive but I felt Woking couldn't produce them quickly enough, QC suffered and it was left to the small number of beleaguered dealerships to sort. Cars are very complex, and I had assumed there would be problems, but the lack of timely back up was ultimately what made me reject.
I bought a 18 month old AM DB11 V12 after the mac, and two days after collecting it, a CAT failed! 2 bonnet latches have failed and the rear spoiler jammed in the open position, so still car problems for me.
Where the difference has been, is that my local garage is a10 minute drive away, so much easier to get to, and straight away, a AM courtesy car is provided. For me customer service( and quality of) is key, so although the DB has had problems, they're sorted quickly, and minimal inconvenience.
I do miss the GT, but not the will it start, will this drop off today. Enjoy your cars. I still love to see them on the road.
I bought a 18 month old AM DB11 V12 after the mac, and two days after collecting it, a CAT failed! 2 bonnet latches have failed and the rear spoiler jammed in the open position, so still car problems for me.
Where the difference has been, is that my local garage is a10 minute drive away, so much easier to get to, and straight away, a AM courtesy car is provided. For me customer service( and quality of) is key, so although the DB has had problems, they're sorted quickly, and minimal inconvenience.
I do miss the GT, but not the will it start, will this drop off today. Enjoy your cars. I still love to see them on the road.
The Surveyor said:
With Porsche being in chaos over their petrol filter issues and being unable to sell any new cars at the moment, they only have the secondary market to support at the moment.
Just sold my 991.2 turbo S back to the Porsche dealer as incredible price offered due to supply issues. They had none in stock and won't be getting anymore. It was 18 months old, done 6500 miles. Got same price as list new before extras.Gassing Station | McLaren | Top of Page | What's New | My Stuff