McLaren Servicing - What a shambles....
Discussion
I must say that this thread surprises me as my (limited) exposure to a McDealer (Manchester) has been excellent.
When I bought my 12C (an early swipe door car but only 750 miles on the clock) they were very professional and efficient in carrying out a whole host of service works + warranty inspection + fitting soft close door catches + mounting my after market wheels / tyres.
I am on the MC500 trip next week so wanted to panic when my rear passenger light cluster failed on Saturday.
A quick email to Sam at McLaren Manchester (Knutsford service centre) and he has ordered the parts for me and asked if I can get to them by 07:30 tomorrow morning (3 days after I reported the failure to them), a technician will jump straight on to the job and the car should be ready just after lunch time!
Will drop the car with them at 07:30, pop in to Manchester on the train (I have a bit if shopping to do) before heading back over there at lunch time to collect my car.
Not exactly what I call a "shambles".
My car will cover over 1,000 miles next week so if all the "unreliability scaremongers" are right or not!
Having come from Porsche GT cars, Audis R8's and RS models, BMW M cars, GTR's etc I must say that I am loving my Macca and using it daily.
When I bought my 12C (an early swipe door car but only 750 miles on the clock) they were very professional and efficient in carrying out a whole host of service works + warranty inspection + fitting soft close door catches + mounting my after market wheels / tyres.
I am on the MC500 trip next week so wanted to panic when my rear passenger light cluster failed on Saturday.
A quick email to Sam at McLaren Manchester (Knutsford service centre) and he has ordered the parts for me and asked if I can get to them by 07:30 tomorrow morning (3 days after I reported the failure to them), a technician will jump straight on to the job and the car should be ready just after lunch time!
Will drop the car with them at 07:30, pop in to Manchester on the train (I have a bit if shopping to do) before heading back over there at lunch time to collect my car.
Not exactly what I call a "shambles".
My car will cover over 1,000 miles next week so if all the "unreliability scaremongers" are right or not!
Having come from Porsche GT cars, Audis R8's and RS models, BMW M cars, GTR's etc I must say that I am loving my Macca and using it daily.
Well I arrived at McLaren Manchester at 07:30 on Thursday 27th September as arranged.
Car was taken straight in to the service area and they got on with the work.
Sat in reception for an hour watching TV, reading the selection of magazines and enjoying refreshments provided by the Dealership hosts.
All was going well until Sam (McLaren Team Manager) asked me if I would like to "pop over" to their Wilmslow showroom for a look around whilst my car was in for the warranty work - result!
We then drove over to Wilmslow (in his Merc A Class saloon) and I got to have a good look around the showroom and it was very impressive.
My day then got MUCH more interesting when the Sales Manager asked me if I was in a rush to get back - I wasn't so asked why he was asking.
I was asked if I had my driving license on me (I did), and I was passed across to Saiqa on the sales team (I wish I was 20 years younger!). It transpired that they had a 4 car "drive out" booked and a customer had dropped out at the last minute!!!!!
The next 2 1/2 hours were spent driving a new 720S demonstrator (for an hour) followed by an excellent lunch at a Country House Hotel near Oulton Park, followed by a return drive in a 570S - not a bad day then!
Luckily I did this the "correct" way around and the 720S was simply sublime and although the return drive in the 570S didn't quite live up to the same levels (to be fair it had started raining at this point), it made the return to my 12C acceptable as I would rate the 12C above the 570S but obviously below the 720S.
Saiqa was happy that I make a slight detour on our return so that I could collect my car from Knutsford (service centre) and she would complete the journey back to Wilmslow in the 570S on her own.
On our return to Knutsford my 12C was sat waiting for me having had BOTH rear light clusters replaced so I jumped back in and headed off home.
What followed over the next 6 days was 1,400 miles of DRIVING on the MC500 (McLaren owners club Scottish Tour) and my 12C performed impeccably with ZERO issues (as did all of the cars) other that a few stone chips which is to be expected.
So that was over 11,000 miles covered by 8 McLarens in 6 days with NO issues to speak of!
I cannot fault the service and reliability that I have so far experienced from the McLaren brand and I thought it important for me to make this post to counter all the negative noise on here as people rarely comment on a positive experience!
My plan is to enjoy my 12C as a daily over the next 6 months (snow permitting) before upgrading to a 720S in the spring.
Car was taken straight in to the service area and they got on with the work.
Sat in reception for an hour watching TV, reading the selection of magazines and enjoying refreshments provided by the Dealership hosts.
All was going well until Sam (McLaren Team Manager) asked me if I would like to "pop over" to their Wilmslow showroom for a look around whilst my car was in for the warranty work - result!
We then drove over to Wilmslow (in his Merc A Class saloon) and I got to have a good look around the showroom and it was very impressive.
My day then got MUCH more interesting when the Sales Manager asked me if I was in a rush to get back - I wasn't so asked why he was asking.
I was asked if I had my driving license on me (I did), and I was passed across to Saiqa on the sales team (I wish I was 20 years younger!). It transpired that they had a 4 car "drive out" booked and a customer had dropped out at the last minute!!!!!
The next 2 1/2 hours were spent driving a new 720S demonstrator (for an hour) followed by an excellent lunch at a Country House Hotel near Oulton Park, followed by a return drive in a 570S - not a bad day then!
Luckily I did this the "correct" way around and the 720S was simply sublime and although the return drive in the 570S didn't quite live up to the same levels (to be fair it had started raining at this point), it made the return to my 12C acceptable as I would rate the 12C above the 570S but obviously below the 720S.
Saiqa was happy that I make a slight detour on our return so that I could collect my car from Knutsford (service centre) and she would complete the journey back to Wilmslow in the 570S on her own.
On our return to Knutsford my 12C was sat waiting for me having had BOTH rear light clusters replaced so I jumped back in and headed off home.
What followed over the next 6 days was 1,400 miles of DRIVING on the MC500 (McLaren owners club Scottish Tour) and my 12C performed impeccably with ZERO issues (as did all of the cars) other that a few stone chips which is to be expected.
So that was over 11,000 miles covered by 8 McLarens in 6 days with NO issues to speak of!
I cannot fault the service and reliability that I have so far experienced from the McLaren brand and I thought it important for me to make this post to counter all the negative noise on here as people rarely comment on a positive experience!
My plan is to enjoy my 12C as a daily over the next 6 months (snow permitting) before upgrading to a 720S in the spring.
^^^^^^^^
cayman-black said:
Yes, but where are the pictures of her?
http://www.manchester.mclaren.com/about-us/the-tea...Their 'customer host' team should solve the depreciation problem, If they've got any stock left after the dirty old pervs of PH run over there
Nano2nd said:
eh? the OP started the thread because he couldn't get his _broken_ McLaren booked in for a repair, mainly due to the McLaren dealers are not accepted any more cars for repairs (his words not mine) - if they are "extremely reliable", why is there a back log of cars waiting for repair? no to mention the other owners that have chipped in stating there are parts supply issues, are these part service items then? doesn't sounds like it.
Backlog waiting for everything - repair, service , pdi.. you name it. The cars are very reliable, there just aren’t enniugh dealer workshops but indies are emerging now
nyxster said:
http://www.manchester.mclaren.com/about-us/the-tea...
Their 'customer host' team should solve the depreciation problem, If they've got any stock left after the dirty old pervs of PH run over there
Lol.. dissapointing!Their 'customer host' team should solve the depreciation problem, If they've got any stock left after the dirty old pervs of PH run over there
Huge, huge +1 for McLaren Bristol today. Car had parking sensor issues, called them before my trip to San Francisco, gave them my return date, they booked the car in for pick up the day after I got home. Arrived promptly, car collected, chaps were lovely. Off it went. This was tuesday. Great communication from Luke at McLaren Bristol, kept me informed all the way through. We agreed to filling the tyres with nitrogen which was the only thing I was meant to pay for, at £100. Not a huge deal, felt the car needed it as it gets colder and TPMS keeps going off.
Small niggle came on delivery date, McLaren recovery failed to pick up the car at the agreed upon time, and thus was pushed back by a day. They didn't communicate with Bristol and therefore Luke wasn't aware that my car wasn't on it's way to me. Called them to chase it up, Luke was extremely apologetic about the whole situation despite it not being his, nor McLaren Bristol's fault.
In the end, car delivered to me a day late, and Luke comped the bill. £0 to pay. Happy me! Very, very bloody well done, McLaren Bristol. Top points. It wasn't even their fault, but they took responsibility and acted to fix it. £100 ain't much when it's a £250k car, but it's the gesture that counts.
Small niggle came on delivery date, McLaren recovery failed to pick up the car at the agreed upon time, and thus was pushed back by a day. They didn't communicate with Bristol and therefore Luke wasn't aware that my car wasn't on it's way to me. Called them to chase it up, Luke was extremely apologetic about the whole situation despite it not being his, nor McLaren Bristol's fault.
In the end, car delivered to me a day late, and Luke comped the bill. £0 to pay. Happy me! Very, very bloody well done, McLaren Bristol. Top points. It wasn't even their fault, but they took responsibility and acted to fix it. £100 ain't much when it's a £250k car, but it's the gesture that counts.
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