mcalren paint issues

mcalren paint issues

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Discussion

Ferruccio

1,835 posts

119 months

Tuesday 18th September 2018
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slf2012 said:


Here’s the damage that my car has to the paintwork. McLaren have come back and said it’s not covered by warranty.

About to have some discussions with Client Services and Rybrook....
Wow - if that was a 60s or 70s Italian, it would still have been totally unacceptable.

Jack-flash

Original Poster:

172 posts

72 months

Wednesday 19th September 2018
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I’ll wait and see the outcome this will determine if I keep the car or not so far I’m very under impressed with support from them , spend a fortune then all interest disappears, iv been on to bham so I’ll hopfully be sorted minimum fuss,

Targarama

14,635 posts

283 months

Wednesday 19th September 2018
quotequote all
Ferruccio said:
slf2012 said:


Here’s the damage that my car has to the paintwork. McLaren have come back and said it’s not covered by warranty.

About to have some discussions with Client Services and Rybrook....
Wow - if that was a 60s or 70s Italian, it would still have been totally unacceptable.
This doesn't look right, it almost looks look a bodged repair. What model, what panel? did you buy the car new and know the history?

slf2012

308 posts

146 months

Wednesday 19th September 2018
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Targarama said:
This doesn't look right, it almost looks look a bodged repair. What model, what panel? did you buy the car new and know the history?
It does, doesn't it. It's a 650 Spider, and the damage is located at the bottom inside lip of the passenger door. I bought the car from Rybrook Bristol, and it had two previous owners, one of them being Rybrook themselves (ex-demo car). McLaren have indicated that the car has not been damaged at any time, although they have never specifically told me as much.


isaldiri

18,573 posts

168 months

Wednesday 19th September 2018
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AL001 said:
Do the paint issues just relate to the 540/570 series aluminium panels, as opposed to composite panels int 650/720?
The 650 had quite a few aluminium panels too, not all were grp panels (front wings, famous for corroding). I think the 720 has reverted back to aluminium from composite though.

The Surveyor said:
McLaren won't release the paint codes to anybody outside their network so if it's accident damage, stone chips, or modifications you have to go through the dealer and pay dealer prices I'm afraid.
Not entirely true. You can ask some of the Mclaren approved paintshops directly and also a good paintshop can also colour match anything than a volcano car if they know what they are doing.

Targarama

14,635 posts

283 months

Wednesday 19th September 2018
quotequote all
slf2012 said:
Targarama said:
This doesn't look right, it almost looks look a bodged repair. What model, what panel? did you buy the car new and know the history?
It does, doesn't it. It's a 650 Spider, and the damage is located at the bottom inside lip of the passenger door. I bought the car from Rybrook Bristol, and it had two previous owners, one of them being Rybrook themselves (ex-demo car). McLaren have indicated that the car has not been damaged at any time, although they have never specifically told me as much.
So if you bought from a McDealer and its not covered then the dealer should explain exactly what it is, the previous owner may have had a bit of Isopon P38 going on, but that is not acceptable on a gazillion pound car from a main dealer.

slf2012

308 posts

146 months

Wednesday 19th September 2018
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The warranty people have said that something got stuck in the door and has caused it, notwithstanding the fact that there is no indentation as you would expect in such a situation, and the paint is coming away from the door rather than in towards it.

I spoke to Rybrook Bristol and McLaren Client Services yesterday and despite the usual promises of how important this is to them, all I've heard back is an email from Client Services saying they would update me this morning.

That normally means the conversation is finished as far as they're concerned....


The Surveyor

7,576 posts

237 months

Wednesday 19th September 2018
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isaldiri said:
The Surveyor said:
McLaren won't release the paint codes to anybody outside their network so if it's accident damage, stone chips, or modifications you have to go through the dealer and pay dealer prices I'm afraid.
Not entirely true. You can ask some of the Mclaren approved paintshops directly and also a good paintshop can also colour match anything than a volcano car if they know what they are doing.
Agreed, any decent bodyshop can plant a spectrophotometer on the paint and get a measured match, but having the actual paint code is always a better route.

MclaesLaren

124 posts

93 months

Wednesday 19th September 2018
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The Surveyor said:
Agreed, any decent bodyshop can plant a spectrophotometer on the paint and get a measured match, but having the actual paint code is always a better route.
Sorry to disagree on the spectrophotometer. It will read the surface that has 3 layers already painted. So, the first layer is actual paint, second is the metallic flakes, 3rd is the protective layer. So, it will not be correct. It will be lighter than original paint.

philip-cj1xh

2 posts

59 months

Tuesday 19th May 2020
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I have a 570GT which was bought from Mclaren Bristol.
When I picked it up brand new we had to wait 11/2 hours for it to be put in the hand over bay then I noticed scratch marks on the Rear valance which apparently nobody in sales or prep had seen ?
Then the car had to go back to them for a replacement Vallance on its return I noticed the panel above the passenger door was out of alignment.
The car went back in to have this panel realigned and whilst doing it the mechanics snapped it in half and at the same time smashed the front windscreen.
Now today I’ve noticed corrosion on the door panel and near side wing. I have lost faith in the build quality of the car and am worried that there maybe more panels corroding in the future.
This car was supposed to be my summer car which is kept in a heated garage and never used in the rain.
The idea was to hand it down to my daughter after my days.
I am now going to instruct my lawyer to request a refund under the consumer rights act of 2015 which states that the goods are none satisfactory.

justin220

5,339 posts

204 months

Wednesday 20th May 2020
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I think you'll need to give McLaren a chance to put it right first?

The corrosion issue is well documented and covered under warranty. Just get it booked in for after summer and it'll be sorted

PompeyReece

1,494 posts

89 months

Wednesday 20th May 2020
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A resurrected a thread from an account with only two posts and an odd user name reporting what seems a strange set of events that, on the surface, seems a little illogical with lawyers & the same old McLaren bashing?

There are some on here that could well be smelling something fishy and they won't be talking about the contents of Baldrick's apple crumble.


Bispal

1,618 posts

151 months

Wednesday 20th May 2020
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The corrosion is on the aluminium. I have been told a few times its down to the primer. This has now been rectified and almost all cars with issues have been fixed and there have been no recurring issues. There are now almost double the workshops and probably triple the workshop bays than there were a few years ago so delays in waiting have also come down. In reality, as mentioned above, you don't leave you car for months. You tell your dealer what parts have an issue, you wait for the parts and the workshop space and then you take it in. Its usually very small so most owners just wait till the service is due. Resurrecting this thread is a bit like posting that the IMS bearing has failed on your 996 (except Porsche wont help you whereas McLaren will). I have read numerous times that 50% of 458's and California's have had replacement or repaired gearboxes's but no one bangs on about that non stop!



Ferruccio

1,835 posts

119 months

Wednesday 20th May 2020
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PompeyReece said:
A resurrected a thread from an account with only two posts and an odd user name reporting what seems a strange set of events that, on the surface, seems a little illogical with lawyers & the same old McLaren bashing?

There are some on here that could well be smelling something fishy and they won't be talking about the contents of Baldrick's apple crumble.
Wow.
Just wow.