Fair Credit - McBristol
Discussion
Took delivery of my lovely new 570GT Monday .. and a few teething issues (it is a Mclaren after all). Door windows not going up, rear glass very badly distorted, windscreen bottle sensors, front tyres unbalanced. Usual suspects.
Unlike Jaguar dealers, the response from McBristol was immediate and pleasantly surprising. Car back in with no delay, everything sorted plus my dashcam fitted FoC. This is the service level you would expect but sadly, do not usually get from any car dealership. No sucking of teeth and arguing - maybe my standards have been pushed low but excellent customer focus.
Highly recommend them - Noel and Jonathan in particular.
Just a shout out as dealers get a bad rap sometimes so some praise where due.
Unlike Jaguar dealers, the response from McBristol was immediate and pleasantly surprising. Car back in with no delay, everything sorted plus my dashcam fitted FoC. This is the service level you would expect but sadly, do not usually get from any car dealership. No sucking of teeth and arguing - maybe my standards have been pushed low but excellent customer focus.
Highly recommend them - Noel and Jonathan in particular.
Just a shout out as dealers get a bad rap sometimes so some praise where due.
Glad you had a good experience and yes always good to see some positive news about dealerships. Unfortunately my experience with them was the complete opposite, complete ineptitude and disinterest which led to me ordering my car from Ascot despite them being much further away. Hopefully mine was the one-off and yours the norm!
Great to have some positive feedback considering the waves of negativity towards McLaren
However as per other comments, I'm struggling to understand why the car was delivered to you in this state? If there's no reasonable and believable explanation from McLaren, then their response should be the least you should expect.
However as per other comments, I'm struggling to understand why the car was delivered to you in this state? If there's no reasonable and believable explanation from McLaren, then their response should be the least you should expect.
MagicalTrevor said:
Surely these issues should (mostly) have been identified during the PDI? Sounds like they didn't do the PDI properly, where they'd discover the issues BEFORE you took delivery of it.
Yes .. that is another issue indeed. My F Type had completely mismatched paint that the dealer did not spot, then said they are all like that and then did not want to do anything until Jag got involved. How the rear screen got through PDI at all is indeed a mystery - you could not see cars behind it was so bad - but the tyre wobble was only at 80+ leptons and the other items were intermittent. The windows not going back up I assume is standard on Mclarens from everything I read
I usually judge dealers by how they treat customers after parting with the cash - most seem to lose all interest. Jaguar/Ford/VW/Fiat/Alfa ... all behaved that way. Was really nice to experience good service no matter what the reason.
Edited by bunyarra on Friday 22 February 13:53
bunyarra said:
Took delivery of my lovely new 570GT Monday .. and a few teething issues (it is a Mclaren after all). Door windows not going up, rear glass very badly distorted, windscreen bottle sensors, front tyres unbalanced. Usual suspects.
Unlike Jaguar dealers, the response from McBristol was immediate and pleasantly surprising. Car back in with no delay, everything sorted plus my dashcam fitted FoC. This is the service level you would expect but sadly, do not usually get from any car dealership. No sucking of teeth and arguing - maybe my standards have been pushed low but excellent customer focus.
Highly recommend them - Noel and Jonathan in particular.
Just a shout out as dealers get a bad rap sometimes so some praise where due.
Er, surely no dealer, of any car, should give it to you in that state.Unlike Jaguar dealers, the response from McBristol was immediate and pleasantly surprising. Car back in with no delay, everything sorted plus my dashcam fitted FoC. This is the service level you would expect but sadly, do not usually get from any car dealership. No sucking of teeth and arguing - maybe my standards have been pushed low but excellent customer focus.
Highly recommend them - Noel and Jonathan in particular.
Just a shout out as dealers get a bad rap sometimes so some praise where due.
Your response is an indication of your expectations.
In the 80s, I used to do market research for what was British Leyland.
We’d ring up purchasers of new cars of theirs, after they’d had them for 30 days.
Most of my calls were in relation to Mini Metros.
Some of the story were horrendous. On one car, all the oil leaked out the sump which had been properly fitted as it was driven out the dealer. It needed a new engine. Almost all the cars had issues. But, generally, people were pretty happy with their purchase.
As a reference group, we’d also ring up people who had owned a new Japanese car for 30 days. Almost without exception, they had no issues. None.
However, if ever there was even the smallest issue, the customer was generally very unhappy.
Ferruccio said:
Er, surely no dealer, of any car, should give it to you in that state.
Your response is an indication of your expectations.
In the 80s, I used to do market research for what was British Leyland.
We’d ring up purchasers of new cars of theirs, after they’d had them for 30 days.
Most of my calls were in relation to Mini Metros.
Some of the story were horrendous. On one car, all the oil leaked out the sump which had been properly fitted as it was driven out the dealer. It needed a new engine. Almost all the cars had issues. But, generally, people were pretty happy with their purchase.
As a reference group, we’d also ring up people who had owned a new Japanese car for 30 days. Almost without exception, they had no issues. None.
However, if ever there was even the smallest issue, the customer was generally very unhappy.
This is potentially why a lot of what are considered lower end manufacturers score so well in satisfaction surveys, their customer's expectations are a lot lower than the likes of more "premium" manufacturers.Your response is an indication of your expectations.
In the 80s, I used to do market research for what was British Leyland.
We’d ring up purchasers of new cars of theirs, after they’d had them for 30 days.
Most of my calls were in relation to Mini Metros.
Some of the story were horrendous. On one car, all the oil leaked out the sump which had been properly fitted as it was driven out the dealer. It needed a new engine. Almost all the cars had issues. But, generally, people were pretty happy with their purchase.
As a reference group, we’d also ring up people who had owned a new Japanese car for 30 days. Almost without exception, they had no issues. None.
However, if ever there was even the smallest issue, the customer was generally very unhappy.
bunyarra said:
Took delivery of my lovely new 570GT Monday .. and a few teething issues (it is a Mclaren after all). Door windows not going up, rear glass very badly distorted, windscreen bottle sensors, front tyres unbalanced. Usual suspects.
If I had received a new car in that state I would have been bloody livid, even more so with a c£170K car (I hope you paid a lot less than that). One of the reasons I did not buy a 570, test drive in a factory car showed pretty poor build quality. I hope they fix all these issues to your satisfaction.tuffer said:
If I had received a new car in that state I would have been bloody livid, even more so with a c£170K car (I hope you paid a lot less than that). One of the reasons I did not buy a 570, test drive in a factory car showed pretty poor build quality. I hope they fix all these issues to your satisfaction.
They have - even put some jungle juice in. Dashcam install was perfect. The car is so amazing, I'd probably forgive it taking my 2nd born.
Adam B said:
MagicalTrevor said:
Surely these issues should (mostly) have been identified during the PDI? Sounds like they didn't do the PDI properly, where they'd discover the issues BEFORE you took delivery of it.
+1they must be very good if they are making you feel good about this experience
PS; excellent taste and well done on choice of car
Edited by macdeb on Friday 22 February 17:44
Adam B said:
MagicalTrevor said:
Surely these issues should (mostly) have been identified during the PDI? Sounds like they didn't do the PDI properly, where they'd discover the issues BEFORE you took delivery of it.
+1they must be very good if they are making you feel good about this experience
PS; excellent taste and well done on choice of car
Edited by macdeb on Friday 22 February 17:44
bunyarra said:
Took delivery of my lovely new 570GT Monday .. and a few teething issues (it is a Mclaren after all). Door windows not going up, rear glass very badly distorted, windscreen bottle sensors, front tyres unbalanced. Usual suspects.
Unlike Jaguar dealers, the response from McBristol was immediate and pleasantly surprising. Car back in with no delay, everything sorted plus my dashcam fitted FoC. This is the service level you would expect but sadly, do not usually get from any car dealership. No sucking of teeth and arguing - maybe my standards have been pushed low but excellent customer focus.
Highly recommend them - Noel and Jonathan in particular.
Just a shout out as dealers get a bad rap sometimes so some praise where due.
You’re joking right? Unlike Jaguar dealers, the response from McBristol was immediate and pleasantly surprising. Car back in with no delay, everything sorted plus my dashcam fitted FoC. This is the service level you would expect but sadly, do not usually get from any car dealership. No sucking of teeth and arguing - maybe my standards have been pushed low but excellent customer focus.
Highly recommend them - Noel and Jonathan in particular.
Just a shout out as dealers get a bad rap sometimes so some praise where due.
s2000db said:
You’re joking right?
<grin> Nope. Door windows not always returning to top after closing a door is a recurring and mostly unfixable thing for these Mclarens. They can improve the error rate but can't cure completely; I knew this from forums so asked if they could just check the settings. Windscreen bottle - weird but could have been a loose sensor and only appeared one in a while.
Rear window - yes - not so good but then not something I noticed until driving for a while on the motorway.
And is by far not the worst PDI issue I have ever had in my history of cars. Mercedes engine blowing 40 yards from the dealer due to hoses not connected ... it could never have even been run past idle.
Again, measure the true nature of a dealer by how they treat customers with problems and not just by the sales process and initial impressions.
No, not an angry customer at all. Things fixed and the little extras exceeded expectations. People are generally so quick to whine and criticise but rarely take the time to appreciate when things go right. Don't mistake this for being laid back - I've blown a gasket at JLR all the way to factory management level but only after their service stank.
Ferruccio said:
However, if ever there was even the smallest issue, the customer was generally very unhappy.
there is a lot of research about that says customer satisfaction is higher if a problem occurs and is dealt with very well than if no problems are encountered at allmaybe this is all a cunning McLaren plan
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